Complaints

This profile includes complaints for Mac Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Mac Properties

  1364 E. 53rd Street Chicago, IL 60615-4046

  
• 

  MAC Property Management, LLC

  32 N Dean St Fl 2 Englewood, NJ 07631-2807

• 

  MAC Property Management, LLC

  32 N Dean St Fl 2 Englewood, NJ 07631-2807

• 

  Mac Properties

  350 E Armour Blvd Kansas City, MO 64111-1288

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having problems with my close apartment neighbors. I have say something to my office mac properties has not done I am getting bully by them it really hurt me to be living there and have to hear them mock me and make funny of what they hear from my apartment I need something done I don't feel safe living in my apartment mac properties has not done anything about it

  

  Business Response

  Date: 04/08/2025

  Dear *****,
  

  Thank you for bringing your concerns to our attention. Were truly sorry to hear that youre feeling uncomfortable in your home your well-being is important to us, and we take all resident concerns seriously. We have looked into the issues you reported, and the neighbors in question have stated that they are either not home or not engaging in any behavior directed toward you during the times youve mentioned. We understand this situation is upsetting and want to ensure you feel supported.
  

  As shared previously, if you feel harassed or unsafe during these incidents, we strongly encourage you to contact the ***************************** at the time the issue occurs. You may also contact **************, our security partner, who can help assess and respond to concerns on-site. However, for any situations where you feel in danger, reaching out directly to local authorities is the best course of action.
  

  We are here to support you and remain available to discuss this further.

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Mac Property Management in ******* due to ongoing issues with my ability to pay rent online and the complete lack of assistance or follow-up from their team.For the past two months, I have been unable to make my rent payments through the online portal. Despite multiple inquiries, I have received no explanation or resolution. The only response I finally received was that a stop payment was placed and they will only accept certified fundswith no reasoning provided. When I asked to speak with ****************** I was initially told they would follow up, but nothing happened. I was then informed that I must go in person to see ***************** to receive any answers.I have repeatedly explained that due to illness and work obligations, I am unable to go in person, yet I continue to receive no assistance. In an effort to resolve the situation, I had my bank send the payment to the address provided to me. After two and a half weeks, the payment was returned as Undeliverable, yet I have still received no guidance or help from Mac Properties.I have been a resident at Mac Properties since October 2020, and prior to these last two months, I have never had a late payment, insufficient funds, or any issues with rent payments. I have never received anything in writing explaining why I am no longer allowed to pay through the portal, nor does my lease agreement or any community guidelines provide any information regarding this type of situation. I have also sent emails with no response.This lack of transparency, failure to provide a resolution, and refusal to assist tenants in paying rent is unacceptable and unprofessional. I am requesting that Mac Properties:1. Provide a clear explanation in writing as to why I am restricted from paying rent online.2. Offer a reasonable alternative payment method that does not require in-person visits.3. Address their failure to communicate and assist in resolving critical rent payment issues.

  

  Business Response

  Date: 03/14/2025

  Dear *********,
  Thank you for reaching out regarding your concerns about your rent payment restrictions and communication with our team. Wed like to address the key points of your complaint and provide clarification on the next steps.
  Online ****************************start="491" data-end="494"> Our records show that a stop payment was placed on your account due to a lease violation notice related to the condition of your home. As a result, online payments were temporarily disabled, and payments must be made via certified funds. This policy is in place to ensure that outstanding compliance matters are addressed appropriately.
  Alternative ************************start="872" data-end="875"> While online payments are currently restricted, you may still submit rent payments via certified funds (money order or cashiers check) at our office. Our team has provided available office hours, including weekend options, to accommodate your schedule. If you require further assistance with the payment process, please reach out to our ***************** team directly.
  Communication and *******************start="1292" data-end="1295"> We understand your frustration and appreciate your long-standing residency. Our team has made multiple attempts to follow up with you, including phone calls and voicemails from ******, as well as text message communication from ********. Additionally, our records show that you were advised to visit our office in person to discuss your account in further detail. If you need assistance coordinating a time to visit, please let us know, and we will do our best to accommodate.
  To move forward, we encourage you to contact ***** *. or ***** *. from our ***************** management team at your earliest convenience to resolve these matters. They are available to discuss your concerns and work toward a resolution.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had continuous issues with the maintenance and management at Mac Properties since moving into my apartment in August 2024. My grievances include but are not limited to lack of transparency about electrical issues in the apartment upon moving in, persistence of said issues, lack of sufficient repairs, horrendous customer services, and constant lack of accountability and follow up. To summarize, there is a circuit issue in my kitchen resulting in appliances and lights in the apartment not able to fully power if more than one is on at once. Mac Properties has failed to acknowledge the extent of the problem and commission an electrician to fully fix it. I attempted to have the issue fixed twice in 2024 and Mac Properties has failed to adhere to their own scheduling rules, follow up, documentation, or actually resolve the issue in a comprehensive way. I waited over two months from November 16 to January 29 for my second major service request regarding the electrical issues. Since then, the issue has resurfaced and I highly doubt Mac Properties will ever fix it enough to stop recurring. Throughout this process, I have wasted insurmountable time calling and emailing Mac Properties about the issues. I am not only dissatisfied with Mac Properties but think they are disrespectful and causing an environment adding undue stress and safety issues to my home. As a result of the electrician's most recent work, lights were left hanging off my walls for weeks on end because Mac Properties could not seem to heed the information I was telling them about the state of my apartment or properly document their own work. I requested $200 off my rent should the issues not be resolved by the end of the year and since they were not nor did Mac Properties fully fix the issue, I then requested $400 off total the following month. This is in addition to unnecessaryvacant services fees that Mac Properties continuously failed to address, even after I provided the necessary documentation.

  

  Business Response

  Date: 03/14/2025

  Dear ****,
  Thank you for bringing your concerns to our attention. Wed like to address the two primary issues outlined in your complaint:
  Vacancy Electric Charges
  Our records indicate that the electric account is listed under the name "****** *****," who is not on the lease. Because of this discrepancy, we are unable to issue a refund for vacancy charges. To resolve this matter, the utility account will need to be updated to reflect your correct lease information. If you need guidance on this process, we are happy to provide step-by-step instructions and assistance.
  Maintenance Delays
  We acknowledge that the timeline for electrical repairs in your apartment was extensive. While we worked to coordinate vendor schedules and resident availability, we recognize that this took longer than expected. As a resolution for the inconvenience, we would like to offer a credit of $200 toward your account ledger.
  To move forward, please contact ***************** management, ***** *. and ***** *., at your earliest convenience to resolve these matters directly. They have been actively communicating with you and attempting to schedule a meeting to address your concerns and look forward to hearing from you.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment in August, and someone from Mac called me to make sure everything was in order. After asking them about home insurance, I explicitly asked him if there was anything else that I needed to do when we moved in, and they said NO, NOTHING ELSE IS NEEDED.However, three months later, I get a notification that we had to pay three months worth of late fees because I did not set up gas and electric accounts. Then, I told them they had not properly informed us of this, and they referenced a vague email in which a single line said that I had to set up gas and electric accounts, without mentioning the companies name or how to do it. As I had been told there was nothing we had to do, I didnt bother following up in this.I asked them to waive two of the months fees for informing me three months late, after the fees had already built up, and they refused to do so. I believe that Mac purposefully withholds information about setting up gas and electric accounts to collect money from late fees, and I find this behaviour highly unethical. I would like Mac to rectify.

  Customer Answer

  Date: 02/07/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ***** ***** ******

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mac did something on the roof of my building in November 2024. When it next snowed, dirty brown water started pouring in the ceiling fan. I called to file an emergency maintenance request, and no one ever came to the apartment. Not that day (despite saying on the phone someone would be out that evening, or that if they were busy they would call someone from their 24/7 service), not the next day, NOT FOR TWO WEEKS. Meanwhile, I watched the water soak into the ceiling and down into the walls. The water spread from my living room to the far corners of the kitchen. They said the fixed the exterior roof of the building, but I can hear whatever they did up there flapping around in the wind. When someone finally did come to look at the apartment, they had decided ahead of time all that was needed was a patch and paint," which meant just painting over the water damage. I know that they didn't patch anything, because I can still see the water stains under the paint. When I asked if there was water in the ceiling or wet insulation, they cut into the ceiling and pulled out some tile that appeared to be covered in mold. Their own maintenance person stuck their hand up there and said the insulation feels wet. And yet, they stuck it back up there and painted over it again. It has been two months of this. The water has now spread into the ceiling above the bathroom. Absolutely horrible, negligible experience. Despite the ongoing issue, they also won't offer any rent credit. But let me guess--they will tell me to reach out to ************************** or call ************ <3

  

  Business Response

  Date: 02/03/2025

  Dear ****,

  We understand that this has been a difficult and frustrating experience, and we regret any inconvenience it has caused. Our team has taken steps to address your concerns, including completing repairs and working with you on an apartment transfer. We recognize that you are still dissatisfied, and we take your feedback seriously.

  We remain committed to ensuring that necessary actions are taken and appreciate your patience as we work through this matter. If there are any outstanding concerns related to your apartment transition, our team is available to discuss further at ************ or via email at *******************************************.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put the money down on an apartment then I decided not to take the apartment.

  

  Business Response

  Date: 02/06/2025

  Hello Chalonyda,

  
  Thank you for reaching out. According to our records, the funds were returned to you due to an NSF (non-sufficient funds) and voided from our account. As a result, we do not have possession of the funds to issue a refund.
  For further assistance, we recommend contacting your bank directly. If you have any additional questions, our ***************** team is available at ************ or via email at ***************************************.
  
  Sincerely,

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/08/2024 I paid a administrative fee and also a assurance fee which totaled out to ****** for an apartment with Mac properties however my application was declined, I asked before hand if there is any issue with my application would my administration fee and assurance fee be refunded I was told that was correct. However, once my application was denied I asked a refund I was told it would **** *-8 weeks I asked multiple time why such long waiting period to no response I cannot get anyone on the phone it constantly goes to voicemail or Im met with the same response from their call center, I tried speaking to accountant on several occasions no one ever picks up the phone, this is absolutely ridiculous with Mac properties being as big as a company as it is you would except better communication its coming up on a month and I know nothing more than I knew three weeks ago I am reaching out because I am hoping you all will be able to make the situation right, Mac properties is absolutely running some sort of scam and I am demanding my 900 dollars back in a timely manner!

  

  Business Response

  Date: 01/16/2025

  Dear Beyonica,

  Thank you for reaching out. We've looked into your ledger and account and we see that a credit card refund was issued to you on 1/6/2025 to the original payment card. If you are still having issues with this credit, please reach out to our ***************** team at ************ or via email at *******************************************
  
  Thank you,

• Initial Complaint

  Date:11/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Delayed Refund and ********************* from ********************** To Whom It May Concern,I am filing this complaint against MAC Properties regarding an unresolved refund issue. My family and I had planned to move into a property managed by MAC Properties; however, the move never occurred. Despite this, MAC Properties has retained our funds for nearly three months without providing any services.On multiple occasions, we have reached out to their ***************** and ********************** to inquire about the status of our refund. Each time, we were met with conflicting information. Initially, we were informed by a representative named ****** that a refund was still pending with their financial team. However, subsequent communications suggested that the refund had already been processed and applied to our ledger, which we confirmed was not the case upon reviewing our account.Despite repeated follow-ups, the refund has yet to be issued. Furthermore, their representatives have failed to provide a clear resolution timeline, instead redirecting us to different departments without adequately addressing the issue. The ***************** department even referenced a key pick-up at their ***************** which never happened because our move did not take place.This situation has caused significant frustration and inconvenience. MAC Properties has been holding our money for services that were never rendered, and their failure to process our refund in a timely manner is unacceptable.I am requesting the BBBs assistance in resolving this matter. Specifically, I seek an immediate refund of the amount owed to us and an explanation as to why this process has been delayed for so long.Thank you for your attention to this matter.Sincerely,*******

  

  Business Response

  Date: 11/20/2024

  Dear *******,
  

  Thank you for reaching out to share your concerns, and we sincerely regret the frustration and inconvenience youve experienced throughout this process. Please know that resolving this matter is a priority for us, and we appreciate your patience as we work to ensure everything is finalized.
  

  After reviewing the situation with our accounting team, we can confirm the following:
  A refund of $500 was processed and posted on 11/19/24, and it typically takes up to 3 business days to reflect in your account.
  The remaining $700 refund is currently in the final stages of processing and is expected to clear by the end of today, 11/20/24.
  

  We understand that inconsistent communication regarding the status of your refund has caused unnecessary confusion, and we sincerely apologize. We are actively working to improve coordination between our ***************** and Accounting teams to provide clearer and more consistent updates in the future.
  

  We will follow up with you directly to confirm when both refunds have been successfully received. If you have any additional questions or need further assistance, please do not hesitate to contact us directly at ************ or *******************************************.

  
  Thank you again for your understanding, and we are committed to resolving this matter fully and promptly.
  

  Sincerely,

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found black mold in one of the closets in my apartment. It appears to be due to water damage, because the wall is shared with the furnace closet (which looks like a fire hazard itself). I put in a work order and they sent the painter to spray on a "mold product" that contains bleach. Bleach is known to cause mold to release its poisonous spores, and thus, is not an appropriate treatment for the issue. They did not remove the baseboard to investigate the source of the mold or the amount of mold, or look for water damage. My roommates and I pay over $4000 a month for this apartment. It is unacceptable that they are not addressing the issue correctly. They own many buildings in the area and should have the needed resources. They use the cheapest materials and have even spray-painted the refrigerator white, instead of replacing it. This is just one more example of their taking advantage of the mainly college student population in this area.

  

  Business Response

  Date: 08/30/2024

  Dear ******,

  
  Thank you for bringing your concerns to our attention. We understand the importance of maintaining a safe and comfortable living environment, and we take reports of this nature very seriously.
  
  Our maintenance team has completed repairs related to the issue you reported, including treating the affected area. We understand that you have concerns about the treatment method, and we appreciate your feedback on this matter. To ensure that your concerns are fully addressed, our ***************** team has been in touch with you directly to discuss any additional steps that may be necessary and noted that the maintenance teams have retreated and sealed affected areas.
  
  We value your residency and are committed to working with you to resolve any remaining concerns. If you have any further questions or need additional assistance, please do not hesitate to reach out to us directly. You can reach out to our ***************** team at ************ or via email at **************************
  
  Sincerely,

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 05/27/2024: A $450 admin fee was charged for Unit N0806, ************, which ******************* did not move into or sign any documents for; he only toured the property.- Automatic Payment Issue: The $450 charge was processed through ******'s auto payment, and he reported this issue to MAC Properties for two weeks without resolution.- Communication Attempts: ****** went back and forth with MAC Properties to get the credits for the wrongful charge but was ignored.- Bank Involvement: ****** contacted his bank to cancel the charge due to the lack of response from MAC Properties.- Accounting Errors: MAC Properties' accounting department made several errors, resulting in multiple accounting issues related to the $450 charge, including giving and then removing credits.-Current Charges: ****** is currently being wrongfully charged $925 - $450 = $475 - $425 + $25 = $25 . The other charges listed are incorrect and a result of previous payments and accounting mistakes. -What to do: I want MAC to pay and cover the$25 in transaction fee for the wrongly charge they made of $450.

  

  Business Response

  Date: 07/09/2024

  Dear ******,

  Thank you for bringing this matter to our attention and we sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and aim to resolve any issues promptly and fairly.

  As of 6/28/2024, our accounting team is processing the credit for the remaining $25 charge. We will ensure that your account is adjusted accurately and that no further incorrect charges are applied.

  Our priority is to ensure that this issue is resolved to your satisfaction. If you have any further questions or need additional assistance, please do not hesitate to contact us directly at ************ or **************************.
  

  Thank you for your patience and understanding.
  

  Sincerely,