Customer ReviewsforReal Property Management Chicago Group

RPM has been managing my reantal property since 2014. They have found me great renters and my rents have gone up from **** in 2014 to **** this most recent renewal- which is the best part that they try to renew leases and keep my tenants happy so they stay longer. They send me rent on time and their accouting statements are great for my accountant who has complained about other pm's One of the things that concerned me when my first renter moved out is that they didnt withhold money from the security deposit for the fact that the toilet was not working and I was sure that it was damaged but i've seen since then that they hold the tenants accountable when it is the tenants fault (even for regular maintenance like a battery not working for a smoke detector) but will also hold me accountable when they dont believe it is the tenants responsibility- I feel this is fair and makes my tenants realise that they are also being looked out for... even though I was pretty upset that they didnt take "my side" This is probably why my tenants typically renew their lease.Since then I have purchased and handed them over 4 other houses to manage in the chicagoland area Thaks for your hard work team

Dear ***, Thank you for taking the time to leave RPM Chicago Group a 5 star review! We truly appreciate the time you spent to leave your thoughtful feedback. We look forward to continue to provide you and your tenants with exceptional service in the coming years of our already long standing business relationship. .Sincerely,Your RPM Chicago Group Team

Good people they respond fast when u need maintenance done *************************** helped me out plenty of times with any matter I had with the property

Dear **********************, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you've had a great interaction with *************************** and that our team has been responsive to your maintenance needs. Providing excellent service and addressing matters promptly are priorities for us, and it's wonderful to know that you've experienced that firsthand. If you ever have any more questions or concerns, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you!

As a property owner, this is my second time ever using a property management company. At first, I was doubtful and concern whether or not if Real Property Management Company would be capable of balancing the needs of both myself as a landlord, as well as helping to resolve the matters of my tenants in a professional and unbiased way. During my relationship with RPM team have been an absolute pleasure to deal with in the last four years, whenever I need to call or have anything done in respect of the property. Especially when it comes to staff member, *******, who I have got a chance to developed a good business relationship with her over the phone, which have made my life stress-free because she is very knowledgeable, personable, and always has an open ear to listen to what I have to say, and then she starts quickly to investigate, and answer all my questions and concerns in a timely, but professional, calm manner that will put my mind at ease. She is definitely a great asset to the company, and I hope she will be around for the long-haul!!!

Dear Ms. ******** sincerely appreciate you dedicating time to share your feedback about RPM Chicago Group. Your thoughtful comments bring us great joy, and we are delighted to learn about your satisfaction with our services and staff. We are particularly pleased to hear that ******* has been instrumental in assisting you. Our commitment to delivering exceptional client satisfaction remains unwavering, and we assure you that we will continue to be a reliable partner for you, your property, and your tenants.Thank you once again for choosing RPM Chicago Group.

15 requests for repair were placed, 6 of which were urgent including dishwasher leak, floor peeling, screen door falling off, water tap leaking, and door handle coming off/ key not working. They only repaired one of 15 and that was to replace the dishwasher after 3 months and threatening not to pay rent. I later found out the previous tenant had placed in work orders for allll of those and neither one was attended to.

Dear *******************,Thank you for taking the time to share your feedback regarding your experience with RPM Chicago Group during your tenancy. We sincerely apologize for any dissatisfaction you encountered with our services. Your input is invaluable, and we have promptly addressed the issues you raised with our team to ensure corrective measures are implemented.We regret that, due to challenges with owner cooperation, we were unable to resolve these issues on your behalf during your tenancy. We understand the impact this may have had on your experience, and we sincerely apologize for any inconvenience caused. Rest assured, we are using this experience as a learning opportunity to enhance our services.We are actively engaging with our team to discuss and implement measures that will help us navigate and resolve similar issues more effectively in the future. While we recognize that this may not resolve your specific situation, please know that your feedback is instrumental in driving positive changes, and we are committed to improving our service going forward.Thank you again for bringing this to our attention.

Awesome and very easy scheduling system they have setup for busy people on the go like me

Thank you for your 5 star review! We at RPM appreciate you taking the time to review us!