Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, My name is Ye Qin. I lived in *****************************************. The concrete floor of my parking lot is cracked. The steel bars on the ground are exposed. My tires are punctured and I can't park right now. I called the management company many times but no one answered. In August 1st, we were told that workers came to check and make a estimated . After that, I called the management company and sent emails to the management company and left messages on their website and leaved voicemail, but no one responded. Every time when I called the manager and his assistant their voice mail told me they are not in the office during their office hour. Sometimes they told me they will call back but I never get the call. I pay the management fee and parking space management fee every month and call the management company every week, but I haven't received any specific progress results for more than a month. I am very disappointed with the management company and I would like to get help to repair the parking lot floor as soon as possible.

  

  Business Response

  Date: 09/20/2024

  Realty & Mortgage Co. did receive the work order for the exposed rebar in the parking area. This building is a condominium building, we provided a proposal to the Board of Directors to make the necessary repairs and have not received an approval. We are not authorized to make such repairs without the approval of the Board. We do understand the inconvenience. We have sent a request tot he Board President again today.

  The property Manager is **** ********* and he can be reached at ************ or ***********************************************************************************************************

  I am not sure why there was failure to communicate on our behalf and if that was the case I apologize.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment rent listing was $1,315. I toured numerous times with a broker working with the company. I paid $475 to apply for the apartment. On 8/22 I was notified that rent is now (with no clarification of why) 1,475$. I reached out multiple times via email and voicemail to understand how this happened. I never received any response and I want my money back since I was told under false pretenses how much this apartment will cost. Now I'm being told the listing was incorrect and the correct rent is 1,475$ with no understanding of how this MASSIVE error occurred.

  

  Business Response

  Date: 09/23/2024

  Please let me know what building you were looking at so that I can get the specifics. If what you are saying proves to be true we will refund the $400 right away.

   

   

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our **ndo back in May 2021 and only a few months later we noticed that the windows in our living room and bedroom had some leakage problems. We **nstantly sent emails and made calls to management, but were told that they were looking for a new (aka cheapest option possible) masonry **mpany. 3 months, to 6 months to a year and then two years later, they finally hired a masonry **. But of **urse, it was another few months before they actually did any work. Back in late 2022, they had masonry **ntractors **me look at the inside of our windows and then assess on the outside. But that was it, no work actually being done. Wasn't till two months later when they attempted work and I was literally home when they put up their ladders (we live on the 2nd floor) to our windows, but just for show, or maybe they're not very good at their job, b/c a month later, our windows were leaking again. Most recently on 7/2/23 our windows were leaking the most we've ever seen. See pictures attached. We have called and emailed management, & reached out to the masonry ** directly (********************* Restoration in *****************), but no response. We shouldn't have to sit by our windows every time there is a rainstorm in our area to monitor leakage with pots and tupperware to catch the water. Please think twice before renting, buying or doing any business with Realty & Mortgage. This is our 2nd but longest grievance with this **mpany. We also had a different kind of water damage/flood in our unit that plumbers found to be the buildings fault and of **urse no ac**untability taken on their end. The ignorant building manager, *************************** never calls me back or takes days to respond to my emails w/ no solutions. I have never spoken to the man b/c he is NEVER in the office even during office hours. I have actually never spoken to anyone directly there except for the secretary, and only get managements' voicemails. This **mpany is very in**mpetent and lacks professionalism.

  

  Business Response

  Date: 08/02/2023

  I have looked into the situation and as the complainant is aware ********************* Masonry has been contracted to address the leaking masonry/windows in the unit.

  We still do not have a scheduled date although I have placed another call to ********************* in an attempt to expedite the work. 

  On July 18, 2023, ********************* was on site to make several repairs under the warranty of their last contract and reassessed what was happening at the 2NW unit. They provided a proposal to make the repair that they identified as the current problem and submitted it to Realty & Mortgage *** which we submitted to the Board for approval which was received.