Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received bill from this company stating I owe them $418.58 for work they did to reduce my taxes. This is not valid. I did not hire them nor did I sign any contract with them to do this work. And, my taxes have not been reduced. I want this bill wiped clean and I do not want to be contacted by this company ever again. I have found multiple complaints on the BBB website regarding similar issues with this business, which suggests a pattern of fraudulent behavior.I am seeking your assistance in addressing this issue and in taking appropriate action against this business. Any guidance or intervention you can provide would be greatly appreciated.Thank you for your attention to this matter. Please let me know if you need any additional information or documentation from my end.

  Business Response

  Date: 12/27/2024

  This is in response to the Complainant.  We take great pride in our customer service, and we always respond to any concerns or issues.  Unfortunately, we do not remember receiving any communication from the Complainant.  Nevertheless, we understand that the Complainants desired settlement is no further contact from the business.  Accordingly, there will be no further communication of any kind with the Complainant.  We trust this addresses Complainants concern.  Happy Holidays!
  

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22651376
  
  I am rejecting this response because:  I would like to receive in writing that the invoice they sent me has been cancelled and no monies is owed Property Tax Reducers.  Thank you
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/02/2025

  There is no money owed to Property Tax Reducers.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The wrong tax calculator was used for the state equalizer and local tax rate . Property Tax Reducers sent me a letter saying "We secured a great victory in your property tax appeal". Bremen ************************** said in a email that it was a small win. Our town's tax advocate agreed and pointed out the error in the tax calculator rate. Besides the fact that Al from the office said that I do not pay for years 2 and 3. This is year 2 for me. I referred our son . He never heard back from them after submitting his paperwork. He sent them many emails and calls, with no response. In the mail I received someone else's ******** of Review. I brought the paperwork to the home where it belonged. I can't believe that this company would mail someone else's papers to our address. I have called, sent a letter , I believe I even sent a email, and never got a response. A bill from Property Tax Reducers has our street name spelled wrong, easy spelling for Greentree! along with returned envelope stamped upside down. I am very disappointed with this company . The communication is absolutely horrible besides the mistakes that they have made. I absolutely would not suggest this company again after all the problems with them. They need to correct the tax calculator and be honest about their "great victory".. Very disappointing and frustrating to deal with Property Tax Reducers. 

  Business Response

  Date: 11/19/2024

  This is in response to the Complaint filed by Ms. ****** ******* (Complainant).  We take great pride in our customer service, and we always respond to any concerns or issues.  Unfortunately, we do not remember receiving any communication from the Complainant relating to the tax rate and equalization factor that were used.  Per our agreement with the Complainant and as is standard industry practice, it is the last known equalization factor and tax rate that is used.  At the time the Complainants decision was issued (March 11, 2024), the last known equalization factor and tax rate was ******% and ******%, respectively.  Since the Complainants decision, the last known equalization factor and tax rate is now ******% and 11.990%.  Indeed, per the attached press release, the new equalization factor was not announced until May 20, 2024, which is over 2 months after the Complainants Decision.  Accordingly, the correct equalization factor and tax rate were used.  Nevertheless, we understand that the Complainants desired settlement is a billing adjustment.  Accordingly, and to ensure that Complainant is entirely satisfied with their experience, the invoice will be canceled 100%.  We trust this addresses Complainants concern and that this is 100% satisfactory with Complainant.
  
  

• Initial Complaint

  Date:10/21/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received on numerous occasions, a bill from this company stating I owe them $500 for work they did to reduce my taxes. This is not valid. I did not hire them nor did I sign any contract with them to do this work. And, my taxes have not been reduced. I want this bill wiped clean and I do not want to be contacted by this company ever again.

  Business Response

  Date: 10/22/2024

  This is in response to the Complaint filed by Mr. ******* ***** (Complainant).  We take great pride in our customer service, and we always respond to any concerns or issues.  Unfortunately, we do not remember receiving any communication from the Complainant about an issue with his property tax appeal.  Nevertheless, we understand that the Complainants desired settlement is that his bill be wiped clean and not to be contacted again.  Accordingly, and per the Complainants request, the invoice will be canceled and there will be no further contact with the Complainant.  We trust this addresses Complainants concern and that this is satisfactory with Complainant.
  
  

  Customer Answer

  Date: 10/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company was supposed to lower my taxes. they worked on the wrong address. i have told them for over 1 1/2 years that they have the wrong house. i have called ************ at least 10 times and have never received a callback. they have the wrong P.I.N. for my house. i just want to be forever rid of these invoices.

  Business Response

  Date: 10/01/2024

  This is in response to the Complaint filed by Mr. ********* ***** (Complainant).  We take great pride in our customer service, and we always respond to any concerns or issues.  Unfortunately, we do not remember receiving any communication from the Complainant about an issue with their property tax appeal.  Nevertheless, we understand that the Complainants desired settlement is no further contact by the business.  Accordingly, and per the Complainants request there will be no further contact with the Complainant.  We trust this addresses Complainants concern and that this is satisfactory with Complainant.
  
  

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't agree with the bill that I have received for $346.52 Property tax reducers did not do any work that resulted in decreasing my property value. I don't owe this company anything and I want them to stop sending me this bill.

  Business Response

  Date: 09/17/2024

  This is in response to the Complaint filed by Ms. ****** ********* (Complainant).  We take great pride in our customer service, and we always respond to any concerns or issues.  Unfortunately, we do not remember receiving any communication from the Complainant about a problem.  Nevertheless, we understand that the Complainants desired settlement is a refund.  However, upon review of our files, we have no record of a payment for $346.52 from Complainant.  If the Complainant has proof of payment, please forward it to us, and we will review the matter.  We also understand that the Complainant wishes no further contact from the Business.  Accordingly, there will be no further contact with the Complainant.  We trust this addresses all of Complainants concerns and that this is satisfactory with Complainant.
  
  

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally report a fraudulent business that has engaged in deceptive practices and has been unresponsive to my attempts to resolve the issue. The business in question has attempted to bill me for services that I neither requested nor authorized.Here are the details of the situation:Business Name: PROPERTY TAXT REDUCERS Addresses Provided by the Business:************************************************************************************************************************************ I have encountered several problems with this business:Unauthorized Billing: I received a bill for services that were not requested or performed.Lack of Communication: My attempts to resolve this issue through their automated phone system have been unsuccessful. My messages have not been returned, and I have not received any correspondence from the business.Vacant Locations: I visited both of the addresses provided by the business. At both locations, I found that the storefronts were vacant and did not appear to be operational.Additionally, I have found multiple complaints on the BBB website regarding similar issues with this business, which suggests a pattern of fraudulent behavior.I am seeking your assistance in addressing this issue and in taking appropriate action against this business. Any guidance or intervention you can provide would be greatly appreciated.Thank you for your attention to this matter. Please let me know if you need any additional information or documentation from my end.

  Business Response

  Date: 09/17/2024

  This is in response to the Complaint filed by ************************************* (Complainant).  We take great pride in our customer service, and we always respond to any concerns or issues. However, we truly apologize if we inadvertently missed the Complainant's call or visit.  We understand that the Complainants desired settlement is that there be no further contact by us.  Accordingly, we will no longer contact the Complainant. 
  
  

  Customer Answer

  Date: 09/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PTR has been sending me unwanted solicitation for service by mail for years, I have never responded. I filed for property tax on-line exemption with Cook county assessor 3/4/24 and received approval for filing number in May 2024. PTR accessed my property tax pin/information from public records and sent letter with billing July 2024 claiming that the exemption that I applied for personally, was done at their request. I would like to file a complaint against PTR because I have never agreed or contracted any service from that company. I have emails to verify exemption I filed myself from cook county assessor office.

  Business Response

  Date: 08/08/2024

  Dear BBB,
  
  We have actually represented ******************* with the Cook ************ of ****** and not the Cook County Assessor and we have achieved quality results on the basis of a tax appeal which is separate from a tax exemption. We certainly are proud of our relationships with our clients and we have resolved this issue with ******************* and hope she considers us again in the future.
  
  Best,
  
  Property Tax Reducers 

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
   Ptr agreed no service was provided and no payment is due.
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Property Tax Reducer. I received a bill last year from them and I paid it. Im not sure as to why lm receiving another bill this year. I have made several phone calls to Property Tax Reducer and know one has return my call. Im very upset because I was told last year that would not have to make another payment. Please HELP me I dont know what to do

  Business Response

  Date: 06/21/2024

  Dear *******************,

  Our apologies their appears to be some sort of technicality regarding the lack of  communication. We take pride in our customer service and insuring our clients are well informed and well taken care of. Please feel free to contact me on my cell ************ and call me so we may address your issues and we will certainly get to the bottom of these technicalities.

  Best,

  Team PTR

• Initial Complaint

  Date:08/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm being charged for something I do signing up for. I called the office of the Law Firm and requested them to send me a copy of the request they said I submitted. I wasn't aware of the debit

  Business Response

  Date: 08/21/2023

  We contacted the client and sent them the Service Agreement they signed and various other documents, including the Official Decision from the County and our Invoice.  Subsequently, the client made payment online.  We believe the client simply forgot about the Service Agreement and our Services.  We trust the client will continue to work with us given the excellent results obtained.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of, hired or retained these attorneys. They falsely filed a complaint (#*******) with the cook county assessors office for my home at ***************************************************. PIN ******************. The attorney we did hire, now can not try to reduce our property taxes because there is an open complaint already. I have called and left a message and I have emailed them to cease and desist. They have not responded.

  Business Response

  Date: 10/12/2022

  The Consumer's complaint ****** that our Company filed a "complaint with the *****************************" for her home, 726 ***********, ********, ** 60025.  However, attached as Exhibit A is a printout from the ***************************** specifically indicating that the Consumer filed an appeal solely on her own, without an attorney, which is currently "in process".  We wish the Consumer good luck with her appeal, but there is nothing showing that we filed an appeal at the ***************************** on her behalf.  We trust this was a misunderstanding, and if we can be of further assistance with the Consumer please let ** know.

  Best, 

  Property Tax Reducers

  
  

  ***************************
  

  Senior Tax Analyst
  

  5108 ***************
  

  *******, ** 60639

  ****************ropertytaxreducers.com