![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPhlavz Bar & Grille
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction: 2/25/23, amount total $62. 78. Transaction #***. Writer purchased food items inside store. On receipt noticed a $3.00 take out charge. No one in the business could explain what this fee was for, not only that but they did not give me my 22 cents back initially because they said they "don't give change". They are charging hundreds of customers extra money and its sad because a lot of customers don't check their receipts. Hard working people are having money taken from them underhandedly. Doing this is stealing. How can you charge to take out your own food? What about other customers who order delivery services e.g Uber or doordash, they have to pay those companies and this company. It's like paying twice. Please stop them from doing this.. I would like refund and explanation of the charge
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.