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Business Profile

Pub Food

Phlavz Bar & Grille

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pub Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 2/25/23, amount total $62. 78. Transaction #***. Writer purchased food items inside store. On receipt noticed a $3.00 take out charge. No one in the business could explain what this fee was for, not only that but they did not give me my 22 cents back initially because they said they "don't give change". They are charging hundreds of customers extra money and its sad because a lot of customers don't check their receipts. Hard working people are having money taken from them underhandedly. Doing this is stealing. How can you charge to take out your own food? What about other customers who order delivery services e.g Uber or doordash, they have to pay those companies and this company. It's like paying twice. Please stop them from doing this.. I would like refund and explanation of the charge

Phlavz Bar & Grille is NOT a BBB Accredited Business.

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