ComplaintsforExcel Book Writing

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid Excel $1000 around June of 2022 to help me publish my book and they spoke to me twice and then they disappeared for months and didnt answer my texts and emails, then I got a different representative in around May 2023 who at least answered my phone calls but the editing he did and sent back to me again was basically what I had already written sent back to me along with a few misspelled words. I had doubts about them from the start but was giving them the benefit of the doubt as I needed help with this. Then I get a phone call on August 16th, 2023 from the Production Manager that I had give them $7,000 right away and he promised that we will get your book published all over the world. That call was from the Production manager named *** who I had never spoken with before and I had to do it that very day he called me. I also thought that was strange not just the money part but also because the book was only 1/2 done. I lost trust for them at that point. Putting their clients under pressure like this for large amounts of money they have to pay the day you call them for the first time without ever letting them know that in advance does not speak well of this company. After they did that I looked up their reviews. I read a lot of bad reviews about them doing similar things with other clients. Surprisingly they have some good reviews also which I read but if anything is legitamate about them they ruin their reputation by doing this to people. *******************

  

  Business response

  10/05/2023

  Please see the attached file.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I requested a refund and they refused. They have provided me with no service.The website is full of bad punctuation and grammar. Hard to find information about ownership of the company or background of the editors and writers. The project managers you've dealt with have no online presence (LinkedIn profiles, for example).Requesting all money up front after the initial downpayment.F rating on BBB for failure to answer complaints. I was too they had a A rating.Fake clients at the bottom of the home page (names don't show up in ****** search even though they are supposedly published authors; photos are taken from other websites)Uses Trustpilot to promote reviews. This company has been criticized for publishing fake reviews and allowing companies to remove negative ones. Yelp, which works to detect fake reviews, has hidden a bunch of positive reviews for Excel Book Writing because they were suspicious: **************************************************************************************** In case you want an example of bad punctuation (in the Case Studies section):***************************** - The author of "When the thin blue line begins to blur[missing quotation *********************************** the author of "When the thin blue line begins to blur[missing comma]" is pleased with book writing service offered by Excel Book Writing.Virtually every case study has problems like that.

  Customer response

  10/07/2023

   
  Complaint: 20469987
  
  I am rejecting this response because: I was not provided with any services by this company. I requested a refund but I have not been provided with it.
  
  Sincerely,
  
  *********************

  

  Business response

  10/13/2023

  We appreciate the opportunity to address the concerns raised by our client, *********************, in reference to Case No. ********. It is our commitment to transparency and customer satisfaction that drives us to respond to these matters thoroughly.
  
  In response to the client's claims, we would like to emphasize that the services provided by Excel Book Writing were initiated as per the agreed terms and specifications. It is essential to clarify that it was our client who chose to contact our company, expressing a desire to terminate the project.
  
  The client cited reasons for project termination that, upon careful review, appear to be unrelated to the quality of work or services provided. Instead, these reasons appear to represent a change of preference or circumstances on the part of the client. It is important to note that the client's initial request for termination was not based on dissatisfaction with the quality of our work.
  
  Excel Book Writing remains committed to delivering high-quality ghostwriting and editing services. However, we must adhere to our standard operating procedures to ensure consistency and excellence in our work. We are not inclined to make deviations from these procedures based solely on individual preferences.
  
  We want to assure the client that their instructions and requirements related to the book editing process will be acknowledged and executed according to our established procedures. We are committed to addressing any legitimate concerns or requests within the framework of our standard practices.
  
  We value our client relationships and remain willing to work with Mr. ********************* to provide the best possible service. We believe that open communication is crucial in resolving any outstanding issues, and we are ready to engage constructively to address any valid concerns and expectations.

  Customer response

  10/17/2023

   
  Complaint: 20469987
  
  I am rejecting this response because: After concluding that Excel Writing had been deceptive as I outlined in my original complaint and after discovering that this company had a F Rating with BBB with Excel Writing did NOT reveal to me, I have concluded that I have no interest in continuing a business relationship with them and the last thing that I will do is to give them a ***** more of my money.
  This company is now refusing to provide me with a refund in spite of repeated requests to be provided with one which only demonstrates their continued dishonest business practices. Because of this continued refusal to accept any responsibility for their dishonesty and to provide me with a refund, I took the additional step of reporting Excel Writing to the ******** Attorney General.
  I would advise any potential customer away from this dishonest company.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have asked for a refund from this company more than 12 times since November of 2022, due to their inability to provide the ghostwriting services for which I paid $2,500. Any attempt at a draft was full of errors indicating the person writing is likely not fluent in English. I. have been promised a refund many times and have been passed to more than 6 employees in an attempt to dissuade me from asking for a refund or ignore my complaints for a refund. I believe what this company is doing constitutes wire fraud.

  

  Business response

  10/25/2023

  Dear BBB Customer Relations Team,
  
  We have finally audited the complaint and are submitting you the response to complaint.  
   
  Regards,
  *********************
  Head Of Operations    

• Initial Complaint

  07/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I initially found Excel Book Writing by ****** Review. I explained I am a survivor of domestic violence, sexual assault, drug facilitated sexual assault, and other crimes. I have a child with traumatic brain injury. We have both been victims of crime. We ************* while working on these books and have been displaced several times by violent crime and burglary. Excel was aware of all of this. They are not aware of the evidence that I collected to prove their promises to me. I spoke to man named ****** who promised to have Excel cover any additional costs after the final payment for the video documentary. Excel did not deliver even a single finish product. ****** promised to build a website for us, deliver five books, cover advertising out of what was paid, and do a video documentary. I was emailed a number of things and kept records. I took pictures and audio recordings of our conversations. I did not receive any support or assistance we were promised. I am a victim of heinous crimes and I explained that at length. They have not delivered the editorial work promised, do not return calls, or provide marketing documents on all the goods they promised to produce and sell. Update n reviewing what was supposed to be the completed first book I found massive amounts of content missing, editing was not done properly, and the book was incomplete. My book series was intended to ****** support for myself and other victims. I have a sick child and the proceeds were meant to cover his healthcare as a pediatric special victim. Excel promised to help sequence the books and deliver five finished books after an initial payment. Subsequent payments were made via checks. The total payments came up to $36,500. Nothing was delivered. I have audio recordings of our conversations. We are homeless because of being crime victims and Excel is a dishonest company that has not delivered. I need help with this. I will be contacting other authorities for help. I have documents.

  

  Business response

  10/05/2023

  Please see the attached file.

  Customer response

  10/05/2023

   
  Complaint: 20354953
  
  I am rejecting this response because:

  Excel has needlessly falsified *** history of our communications leaving out hundreds of emails we have exchanged with what I wanted and detailed records of our circumstances and *** resulting urgency behind why I needed ***se projects done timely and firm dates in product line delivery. Ra***r than simply being transparent about what was going on, you have tried to attack my character falsely in your correspondence with BBB. This response from *** business is inaccurate. They dropped *** ball for most of ************************************************************************************************************ how ***y operate. I can forward a complete history of our messages to *** BBB. I am not a criminal. I have no criminal history regarding *** story. What happened was that my wife stole from a job we were working for and blamed me before we married. I later learned that she was a habitual thief that stole from at least four workplaces that she was employed by, two of which we worked at toge***r. Asset protection approached me at both but I was absolved of any responsibility and given a asset protection job at *** second workplace because of my high degree of integrity. The false accusations I have suffered throughout my life through *** use of DARVO against me by actual perpetrators of crimes has led me to develop a situationally-specific type of complex post traumatic stress disorder when sealing with police or social workers. A phone call or a door knock sends me into a panic that can last for quite a while. This is also part of *** reason I do not accept phone calls as my ringer on my primary line is broken and my second line is not given out for business communications. I follow up on emails and calls after receiving ***m but rarely answer an active incoming call except for those from Police or specific parties. I am a victim of violent crime, domestic violence, and sexual assault. These situations have occurred in large part because of *** family I come from and family I married into as well as social -economic status placing me in at risk communities where ***se things are much more likely to happen. I have a strong aversion to unscheduled contact with human beings because of *** problems people have caused for me. I am without permanent residence and have experienced criminal retaliation including direct threats and violence from people who have victimized me and my children with violence and attacks on our property. One of ***se attacks resulted in my son being hospitalized in *** *** at five years old for three years. He is now 14. Ano***r attack as I slept in 2012 led to my face being scarred across my forehead as a result of being cut with a knife as I slept after being drugged with *** same substance used to assault my wife and son being used by my wife on me prior to *** attsck. My son endured thousands of physical and drug-facilitated attacks over years by a significant o***r who later killed ***mself on my birthday. He could not remember ***se attacks. I was also attacked using drugs and sexual violence while I slept in 2008 and later between 2009-2012 by ano***r person we lived with. There is an active case being worked on concerning *** details of this situation which have been shared with *** appropriate authorities. Excel has completely made up details of criminal history about me. My wife was stealing from a common job prior to us meeting ***re and I got blamed for it. I have used a pen name for my work to prevent direct criminal reprisals, violence, slander, and defamation suits against myself and my children. I wanted to get my story out ***re without having to fear someone saying I made false claims about ***m. I completed *** initial publication without *** assistance of Excel because Excel sent me a partially completed draft for book one which ***y did some editorial work on and I was not getting timely feedback from ***m. They have since begun to email me more formally and provide responses concerning completing *** project. I am not insisting on litigation at this time because my priority is getting *** books done and getting ***m in circulation. The is*** I had was Excel initially claimed this partial work on book one was *** finished final draft when ***y sent it. I got angry because I had called ***m many times in *** past (***re is no version of those calls in *** history ***y provided). I recorded those calls using a Campro body cam and o***r recording devices. I have saved those audio recordings from many of our communications, one of which has a man rolling back terms of Excel's original agreement which covered distribution, editing work for five books, a video documentary, and creation of a website. To date ***y have rendered zero of those services. I am giving ***m an opportunity to rectify this situation before considering fur***r action as this series of projects is a long term objective for me steeped in extreme personal losses. People I love have been seriously injured or killed as a result of special crimes activities of those I am writing about involving dozens of people and generational perpetration of those crimes against both children and adults. My son has traumatic brain injury and was just diagnosed with non-alcoholic related fatty liver disease shortly after turning 14. I have complex post traumatic stress disorder as does my oldest son. My younger child has Fetal Alcohol Syndrome. Both of my children are also on *** autism spectrum with some impairment of function because ***ir mo***r covertly used drugs during pregnancy and was being sexually assaulted with drugs during pregnancy by her fa***r. I find it highly offensive that Excel alleges criminal activity on my part for any reason while I am a victim of crime. This is something I will be sending a letter to ***m about via email. It is true I have had to change my number and I explained to ***m prior to *** fact that would happen. The reason is that as I have traveled both for safety and for support for *** work while seeking to keep costs down, I have encountered people who I gave my number to that would later try to use authorities to swat us or harass us when ***y would commit crimes against me in ***ir perception that we were vulnerable to fur***r exploitation. I have experienced fur***r attacks and violence while working on my publications, resulting in me sending thousands of letters to people in authority with specifics concerning our situation as it has been ongoing. I change my number to avoid having a number on public records so people who want to sow fear into our lives cannot use my point of contact to do so. I have had to live this way for four years and will continue to until we have finished at least my third book. I live my life like someone with people seeking to harm me and my family because ***re are people who have hurt us as a group in three separate situations. This resulted in us losing our home to foreclosure after being forced out by violence. I explained all of this to Excel. I have a detailed record of emails I exchange with ***m and can provide that record. There are some very unusual aspects to our story and on account of providing some of those details from our fourth book, Excel may be operating under *** presumption that I am mentally ill or meet *** criteria for insanity. This is a misconception on ***ir part because though our story is highly unusual I have witnesses that can corroborate everything that happened. I completed and self-published my first book because I felt I could not rely on Excel to complete *** projects on a timely basis. I do eventually plan to publish a detailed book with names and locations for people, cities, and organizations we dealt with during *** course of *** story so people will know *** who, what, when, where, why, and how of what happened. I have used *************************************, ***, and ******************* as prn names for ****** Reviews and points of contact to prevent retribution which usually starts with people trying to target my children or I for some slight ***y perceived we had committed against ***m. It should not be *** case that someone can target you again and again simply by dropping your name as an individual without proof but that is what has happened to me since I was a young child. People made so many retribution attacks on me for coming forward even in *** slightest that it was assumed I was guilty as a kid of being a perpetrator when I was a special victim. Law enforcement and social services were highly inept at ***ir jobs and did not do ***ir due diligence. I feared ***m as a child because I was instructed to be afraid of ***m by many of *** people who hurt me. To date I have received zero support from any authority with our circumstances short of writing people much higher in government with lengthy explanations about our circumstances. This will eventually build into a much larger and more complex explanation about what it is I learned through my research and discoveries into people engaging in special crimes activities. I have already provided those specifics to *** appropriate people. We have had contact with social services or some interrogating authorities approximately 50 times since ************************************************************************************************************************************************* turn myself for coming forward with our story. I am not anonymous to *** Police or ****** Services. I feel a breath-taking amount of anger and disgust over what has happened to us and my strongest compunction is to stop anyone who tries to take from or harm us any way I can. Excel does not fully grasp my passion or motivation towards self-preservation of my life or that of my children in seeking to complete ***se projects. My conviction is incomprehensible to anyone who has not lived *** circumstances to some degree. If someone intentionally inflicted disability on your children over many years slowly and methodically, would you be angry? How far would you go to stop ***m and stop anyone who got in your way? As far as it takes is my answer. I will take down anyone who stands in *** way of me stopping ***se people. My writings are my greatest Weapon. 

  We have struggled with housing insecurity because perpetrators from later volumes books three and four have used violence and threats to dislocate us from our homes on four separate occasions. Excel did not provide me a detailed contract to sign. They do word of mouth agreements and strictly is*** a very general receipt lacking specifics for services being paid for so when it comes to arbitration ***re is nothing binding which can be used for litigation customers cannot provide a specific contract to reference for ***ir services. What Excel I counting on is that I have been too overwhelmed by my circumstances to keep accurate records. I assure you that is not *** case here. I have come back to *** table seeking to get *** services ***y originally agreed to provide, however, I still fully intend to self publish my remaining books as to date Excel has proven ***mselves deeply unreliable and dishonest as a company. There is great internal disorder within ***ir organization. They agree to things and ***n spend a great deal of time fabricating *** semblance of a false history of communication and effort that ***y tired to communicate while ignoring requests for answers and timely communication. In truth, I do not really want to continue to attempt to work with ***m and I am not banking on ***ir completions of *** projects we agreed to work on toge***r because ***y have proven ***mselves in *** past to be unreliable. I have acted honestly in good faith under terrible circumstances by which we are still affected. My credit is ruined and we ended up being refugees because we were victims of many instances of violence crime and special crime. My spouse was a special victim along with myself and my oldest child. It is a horrific story. I have tried to impress upon Excel *** severity of our circumstances. I had a group of people working to conceal that my wife and her fa***r were *** offenders along with members of *** group. My wife had been a victim of drug-facilitated rapes and molestations for decades. As a result, she developed offender pathologies, cut my face as I slept after drugging me, drugged me to engage in crimes in *** house and bedroom I was in as I slept, and facilitated sexual assaults against me on at least two occasions. She subjected our oldest child to a very large number of violent asphyxiation attacks (thousands of times) over seven years and drugged him. If you would like a complete history of *** emails we have exchanged I can send that. It is not a problem. I have sought to remain undisturbed as much as possible while working on my book series. It is upsetting to me that Excel has sought ot discredit me like so many criminal offenders in my own family, my spouse's family, and my former community have tried to do. But as it always goes, it comes down to burden of proof which in this case I can provide. I do not want you to close this case. I would like it to remain open until Excel has furnished us with *** books, web site, video documentary, editorial services, Kindle Publications, and hard copy distributions with narketing in seventeen countries as ***y promised. My objective is not to tarnish Excel. They are doing a good enough job tarnishing ***ir reputation on ***ir own, respectively. O***r authors have habitually made *** same claims I have and more. This company does not have it toge***r. They accept funds without having a firm time-line for product line development or delivery of those products. This is not a good way to do business. I think sometimes ***y bite off more than ***y can chew and take on more projects than ***y are prepared or staffed to handle. I found ***m through an Ad Campaign on ****** which is quite successful in generating business leads for ***m. But ***y are ill prepared to deliver those services and follow up timely in communications. I have stopped accepting calls from ***m because it is easier to provide an email history from ***m for BBB and o***r entities should it become necessary to litigate. I hope it does not. I am writing *** series for my children and countless o***rs like ***m. I am not making money off of my efforts. It is not a profit-seeking venture to write publications about being a victim of *** crimes. My first Kindle Publication "The Origins of Sunshine" has been out for a week and to my knowledge has only sold two copies for free. It is very difficult to promote ***se works as *** market is flooded with such material to raise awareness. Most authors sell ***se books for $2.99 or less in self-help abuse category in Amazon and similar platforms. This book will eventually be reworked with real names at a much later date. We are impoverished and lack a permanent home because if we had a residence on public records we would be subject to swatting calls again and harassment despite a total lack of wrongdoing on my part or that of *** children. Criminals from *** books I am writing cannot find us so ***y use false reports to *** authorities to have ***m expend *** money and resources to do so. I have been in five states in three years because of this situation. I did not get support from **************** at *** ******************** or Lone Star Legal Aid. I contacted every non-profit and bar attorney in *** region seeking assistance in writing at least 700 times in 2020. I was also affected along with my son by amnesia because many of ***se attacks were drug-facilitated so we could not even remember many of *** events from years ago to report ***m to those authorities until this year on account of drug-induced amnesia. It has been a perpetual nightmare. We have lived a very similar series of events that I experienced in childhood because I married a *** offender who lied about being one and also covertly used drugs and forced ***m on me through exposure incidents without my consent. This is an extraordinarily bad situation we were affected by. Excel seeks to save face with you and preserve ***ir reputation ra***r than simply being honest and admitting that ***y did not have it toge***r when ***y took on *** project. I simply want *** projects done. I am not strictly insisting on a refund. I filed this complaint in order to apply a health amount of pressure to get ***m to take *** project seriously and follow through. I have since sent ***m a completed draft for book one. It is not *** product I wanted to be but I finished it *** best I could and sent it to ***m after self-publishing to Amazon via Book Baby to Amazon Kindle's Store. There are books people seek to publish for business and ***n ***re are stories people seek to get out ***re as a matter of self-preservation to protect ***mselves and o***r victims of crime and tragedy. This is *** *** latter. Until I get *** stories out ***re and *** perpetrators are aware ***y have been published, we will never be safe. It is to *** point I have been fighting ***se offenders and ***ir false reports for six years. After I refused to have contact with ***m any fur***r, some of *** offenders sought to get permanent custody of my children in order to get welfare, exploit ***m for ***, and *** me for child support. When I learned this was happening, I contacted several authorities at *** local, state, and federal level. I cannot comment on specifics of what I learned only to say it is of a very grave and serious nature affecting many, many people. I want to keep *** complaint open so that Excel will deliver *** books promised and o***r services. I did not want to take on *** problem in *** publications personally as it is difficult and expensive. I lack resources to stop those responsible short of writing letters which I do very often already. I do not know if I have *** option to file additional complaints later if ***y do not follow through. I want to ensure ***y keep to ***ir agreement to provide *** books, editorial services, distribution and marketing, video documentary, and website. I have agreed to give ***m a chance to deliver. I am skeptical ***y will but ***y sound better this time around than *** first time I was working with ***m. Excel needs to prioritize human impact stories such as ours over o***r projects because *** safety of those involved is contingent on *** projects in question. The greatest weapon people have in such situations is to publicly expose those responsible with a detailed story out of *** blue. Excel went to some lengths to discredit me and say I do not communicate or respond. That simply is not true. If you give me *** option, I will send you a detailed email history. This will take considerable time to ga***r and send to you but I will do it just to prove my point. They did not need to try to deceive *** BBB with mischaracterizations of me as a victim of crime and as ***ir customer in order to win ***ir argument. It is unscrupulous to do that. Would it not been simpler from *** beginning to listen to me and take me seriously ra***r than trying to unfairly retain compensation for work ***y were paid to do and did not do? I would not be providing such a complex explanation for ***se circumstances if it was not necessary. I will give *** BBB a copy of *** book for free if ***y would like to read *** first book to understand my urgency in needing ***se projects completed prior to filing this complaint. I have suffered grievous injury at *** hands of multiple criminal parties on and off for decades. People perceived my kindness and empathy as reason to believe I would not raise complaint against ***m when *** inflicted serious losses on me and stole from me. I have lost nearly everything I have to dishonest parties that simply wanted to exploit me for ***, *** trafficking, and for things ***y wanted materially or monetarily from me. When I would seek just recompense ***y would threaten me or my children with false reports. I have since invested in heavy weapons with high capacity and begun writing nearly daily letters about *** specifics of my exploitation to federal authorities. What I want is for Excel to finish *** projects and deliver services as agreed. Do ***y want to be a hero or villain in *** books I am writing because ***y will be included in those publications at a later date for ***ir role in developing *** story as we struggled all of ***se o***r difficulties. People never believe ***y will be held accountable by me until ***y see *** reviews that I leave, *** longest of which will be conducted in my books. My reviews are a large part of *** justice we deserve for having ***se things happen to us. Since I have been unable to afford any legal representation most of my life, writing is how I secure justice for myself and my children. Yes, our lives are ruined for *** long term and our quality of life is not good. But that does not mean that *** people who hurt us are getting away with it. I intend to establish solutions though my writings to prevent ***se things from o***r people. Some of those solutions may seem incomprehensible right now to those that hear of ***m but that does not mean we will not succeed. Some people may also be personally motivated to try to obscure progress on *** projects because *** solutions I speak of may affect ***m or ***ir families personally. My goal with *** books is reform of our society and not just self-preservation. I have made some very significant discoveries that have law enforcement applications. That information has been converted to *** appropriate authorities due to *** rampant nature and severity of those discoveries.  Excel needs to do *** right thing here. Finish what you started. I am not unreasonable. 

  Sincerely,
  
  *************************************

  

  Business response

  10/13/2023

  We appreciate the opportunity to address the concerns raised by our client, *************************************, in reference to Case No. ********. It is our commitment to transparency and customer satisfaction that drives us to respond to these matters thoroughly.
  
  Firstly, the client has mentioned that the company has tried to target his character with their response. There seems to be a mis-understanding here as none of the company's correspondence shows that the client is being targeted. Client wants to continue this project and Excel is willing to continue with this client. This complain needs to be resolved as the client is regularly in touch with his project Manager.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12-21-2022 I paid the defendants in full to edit, proofread, publish, and market a book that I had ALREADY written. Every time the defendants send the book to me for publishing it STILL has multiple corrections. I have been going through this since January!! I can't anymore and would like my money back as they guaranteed IN WRITING.

  

  Business response

  09/19/2023

  see attachment

• Initial Complaint

  06/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In July 2021, ****** pushed me to pay $599 for Global Authorship Certificate (Copyright). I paid his company $600 by a credit card. Later, I learned that they never registered with the government for my copyright. I attempted to contact their project manager in June 2023. They said they never received payment. I sent them a snapshot of my payment from my bank account and invoice. I tried to text him a several times without success. I called him a several times and finally talked to him. He said he needed to meet with his team and would get back to me today, but he never did. I called him again and left a message on his voice mail. He never responded to my call. If this company does not wish to give me a refund, they need to register with the government for my copyright.

  

  Business response

  09/19/2023

  see attachment

  Customer response

  09/27/2023

   
  Complaint: 20254310
  
  I am rejecting this response because:
  I received a message indicating that I did not respond. I did not get any message. The vendor stated that they provided me with the full refund, but I never received it. Please ask the vendor to submit evidence (i.e., bank statement) that they gave me the refund.
  Sincerely,
  
  *******************************

  

  Business response

  10/06/2023

  Subject: Closure Notification for BBB Complaints - Case Numbers: ******** and 19516131
  Dear Better Business Bureau ******* & Northern ************** trust this email finds you well. I am writing to inform you about the resolution of two complaints filed with your organization under the following case numbers:
  Complaint number: ********
  Complaint number: 19516131
  The client associated with these complaints is ************************************
  I am pleased to inform you that both of these cases have been successfully resolved to the satisfaction of ********************. A resolution has been reached, which includes a refund of $600 to the client. Consequently, both parties have agreed that the matters giving rise to these complaints have been appropriately addressed, and ******************** has acknowledged the satisfactory resolution of his concerns.
  Therefore, we kindly request that the Better Business Bureau acknowledges the closure of these cases in your records. All required actions and refunds have been completed in accordance with the mutually agreed-upon resolution, and we consider these matters resolved.
  Should you require any additional information or documentation to confirm the closure of these cases, please do not hesitate to contact us
  We appreciate your attention to this matter and your ongoing commitment to facilitating fair and transparent resolutions for consumers and businesses alike.
  Thank you for your time and cooperation.
  Sincerely,
  ***********************;

  Customer response

  10/11/2023

   
  Complaint: 20254310
  
  I am rejecting this response because:

   

  I have not received any refund. Please see the attached bank statement as evidence. I will let you know immediately once I have received it. 
  
  Sincerely,
  
  *******************************

  Customer response

  11/07/2023

  Complaint: 20254310
  
  I am rejecting this response because: Hello, I still have not received any refunds. This vendor said they wired the money but it did not appear on my account. I called the bank. They wanted a trace number to provide information. I contacted this vendor. They did not provide me with the information nor resolved this issue. Please advise. Thank you.
  
  Sincerely,
  
  ****************************;

  

  Business response

  11/07/2023

  The client has been reimbursed, and the case has been closed as per the settlement made with the client The project is marked as completed and closed 

  Customer response

  11/09/2023

   
  Complaint: 20254310
  
  I am rejecting this response because:

  I never got any reimbursement. The money never got to my bank account. The vendor recommended that I contacted the bank. The bank said the transfer number did not appear in the system and asked for a trace number. I tried to contact the project manager to obtain the trace number for the bank to identify the wiring money, but the project manager never provided one. Please see attached my bank statement demonstrating that I never got the refund from this vendor. Please keep this case open until I get the full refund.
  
  Sincerely,
  
  *******************************

  Customer response

  11/14/2023

  Complaint: 20254310
  
  I am rejecting this response because: The provider did not give me a refund. I want to appeal this decision. Thank you.

  
  

  Sincerely,
  
  Siavosh Hedayati  

  

  Business response

  11/15/2023

  refund was processed last month and the client did not even reach out to us to inform us that they did not received it Excel book writing has had the amount deducted and sent to the client's account (details were provided by the client), but the client did not respond after that and even inform us if she got it or not or to report to **************** that the funds were not received.howvever excel has closed thois case internally as the once the amount is refunded the project is marked as completed and we are not sure why the client has not tried to reach out to the company for any discrpecies pn this matter 

  Customer response

  11/16/2023

   
  Complaint: 20254310
  
  I am rejecting this response because:

  I made several attempts to contact *********************** at ************ that I did not receive any refunds. I also sent him a copy of my bank statement proving that I did not receive any refunds. He said I had to contact my bank. I called. They said they needed a trace number to identify any issues. I texted ***** at least twice asking for the trace number. He did not provide me with the number. Please see the attachment with my correspondence with *********************** who is the company's project manager and my bank statement. I have uploaded my bank statement twice and sent him as well. I never got the refund. 

   

  Please advise.

  
  Sincerely,
  
  *******************************

  

  Business response

  11/16/2023

  client is stating that she sent a message but is not providing any evidence of doing so The client is advised to contact her project manager and escalate the issue, as we have no record of her doing so.Excel book writing is willing to provide the client with her refund and see no point in her constantly rejecting the response the screenshot provided do not show if she has communicated with her pm but only show old invoices and a statement of the refund sent 

  Customer response

  11/17/2023

   
  Complaint: 20254310
  
  I am rejecting this response because:

   

  1- Please do not refer me as her or she. I am the man. 

  2- The attachment I uploaded is the correspondence between ***** and I. You can see your company's phone number and dates on it. Please stop denying it and putting the blame on me for non-response. I am more than willing to send you all the correspondences I have with him and old project managers. ***** pushed me to sign the legal paperwork to prevent me from litigating against your company and recognize the refund. I told him that I never received any refund, so I would not sign any.

  3- ******** statement I uploaded is the same as of today. It does not show any transitions from your company. I repeatedly asked for a trace number. You did not provide me. Can you provide me with the trace number? 

  4- You said it was the old invoice because the service was never delivered. 

  @BBB, please keep this status as non responsive from this company until they provide me with the trace number or a refund.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *********************** Senior Project Manager at Excel Book Writing sold me on a pay per click program to stimulate sales for the i ****** $6500i invested to market my book and said by buying her per click she through her experience could generate sales of at least $40000 with a guaranteed contract by sending her $12000 which I did and the contract stated if she didnt perform the $12,000 would be refunded.When the contract expired she told me my $12000 would be refunded and gave me dates and times the payments in $6000 would be mailed. She gave specific dates and told me checks have been cut and would be sent the next with tracking numbers. She promised with her monies would be refunded. I have 5 emails from and management personnel call me or text me they have check and confirm my mailing and then tell check will be mailed today with tracking information and now after 5-6 emails no results, I now have paid Excel $25000 for their services and they not measured to any contract terms.I am a 86 year old senior now that I have swindled, scammed by Excel Book Writing and reading the reviews, I am now sure and help to report them and the 5 management team that supported *********************** fraudulent claims to **** need guidance how to collect the monies I invested. They dont let you go to the President to report scam efforts by employees.Any assistance and guidance is appreciated *****************************

  

  Business response

  09/19/2023

  see attachment

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid excel book writing company $7500 and signed a contract which stated a 100% money back guarantee if I am unhappy with the work. Their work was horrendous and they never met my expectations so I demanded a refund. They told me it would arrive in 25 business days originally and it did not come in , I called texted and emailed asking for a response but they ignored me. so I wrote a negative review on trustpilot. They then contacted me the next day telling me to take the review down and the check will arrive in 25 business days ONCE AGAIN. I complied and waited the check never came. They are flagging my review on trust pilot instead of refunding me or giving me a call back for any follow up information. They are liars and scam artists who have scammed not just me but many people on trustpilot. I am owed $7500 per the contract I signed with them.

  

  Business response

  10/05/2023

  Please see the attached file.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired them to help complete and publish my book and they have not did so they I was told my Book would be published and on the market to buy on June 5, 2023 and it was not made available for purchase, I was also told that the 50 books that I purchased from them would be ready and sent to me no later than June 12, 2023 and I was informed that they would not be. They have been paid in full on both parts and have not completed their part of the deal. I have contacted them and have gotten no response. *** contacted them through email phone calls and text messaging on June 5. I talked to two people on June 5 and got a run around , I havent getting nothing but run around and dead in roads with these people. I expect them to finish my book give me a apology written, and I expect something in return for all the nonsense that they have put me through. This is not good business I would not recommend them to anyone no way no how no fasten ! My book should be up and on shelves, and for **** purchases, and it is not done to the agreed date, and they need to keep their end of the contract!

  

  Business response

  09/19/2023

  see attachment

  Customer response

  09/21/2023

   
  Complaint: 20147731
  
  I am rejecting this response because:
  I was lied to about them sending the books owe to me all 75 of them ! Also there in breach of contract! It took them this long to respond wow , this man sent me a text and wanted me to agree and write down everything he said to clear this company I will not do it will not this company needs put out of business! The proff was sent as well ! 
  Sincerely,
  
  *********************

  

  Business response

  09/21/2023

  ************** was spoken to on the phone and was compensated with an additional *************************** her dissatisfaction.her copies are on her way to her and will reach her soon We will share the delivery status of the book once they have been delivered to her aswell 

  Customer response

  09/25/2023

   
  Complaint: 20147731
  
  I am rejecting this response because:
  I have not received so called books or a proff of a shipping label 
  Sincerely,
  
  *********************

  

  Business response

  09/25/2023

  the client is rejecting the response because he has not received it The client also filed a complaint cause he has not received it We have responded to the complaint, and we will again respond to the rejection as we have done with the products that Excel book writing has delivered, including all the deliverables that the client has paid for. The client misplaced the book and is seeking further remedies like refund or more books, which is not justified as the company has done its part and is no way responsible for the client misplacing the book If the client is willing to bear the cost, we can send more books but other then that, it is unfair to Excel Book writing as *********** is unable to reimburse her investments as it had exhausted the budget because the work was delivered on time, the plaintiff was satisfied, The cost of her project exceeded her budget, and Excel Book Writing had to pay the remaining cost on behalf of the client and suffered a loss. Therefore, the A refund or any reimbursement is completely baseless. 

  Customer response

  09/29/2023

   
  Complaint: 20147731
  
  I am rejecting this response because:

   

  Excel book writing company has not sent me the 75 books as  promised all they have done is called and harassed me. Want me to send letters to the Better Business Bureau saying that everything is fine it is not fine. I still have no agreement and nothing has been made right with the situation.This is my Response thank you
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 13, 2023 I paid Excel Books one thousand dollars for the purposes of getting my book started.On May 1, 2023 I mailed them via First Class mail the transcript and images to my book; by May 15, 2023 an ***************************** informed me that they still hadn't received my package to them.A ***************************** told me I could fax the transcript to them, and provided me the fax number *************). I successfully faxed them the transcript on May 21, 2023; five days later (May 26) an ***************************** informed me that they still hadn't received the fax. I informed him that the transmission showed successful on my end and texted him the proof of the transmission after he asked me for it. ***************************** told me he would get back to me later in the evening; but he never did! My last comment to him was that I wanted my money back if he came back and told me they still didn't have the fax transmission!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩