Complaints

This profile includes complaints for Radio Advertising, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Radio Advertising, Inc.

  3312 W Peterson Ave Chicago, IL 60659-3510

• 

  Radio Advertising, Inc.

  P.O. Box 597902 Chicago, IL 60659-7902

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ******** from ****/AM 1570 called to sell a 'community awareness program' radio ad to run to help veterans with employment. Even though our company hadn't had any luck with this recruiting tactic in the past, I figured we'd give it another shot. Per email rec'd 3/7/2024 along with invoice, ad was to run 3/23/2024 12pm-1 pm. I personally tuned in for the hour on Saturday 3/23/2024 & did NOT hear the ad as promised. Due to non-payment for the services promised NOT being rendered, we began to receive an invoice in the mail weekly. I've sent emails and received a phone call from a billing department, which I explained the above, and she stated that she would investigate & provide proof to me (cannot recall the exact date of phone call). Well, it's now 11/13/2024; received an email 11/12/2024 for payment yet again, which I just provided a response stating we are refusing & disputing the invoice and included previous emails sent. I have yet to receive a response from ***** ****** or anyone in customer ********************** or billing. How long does it take to receive a response? Was the ad was aired but not within the timeframe promised?? We will NOT be paying for this even if that was the case. That was NOT what was promised.

  Business Response

  Date: 12/09/2024

  We will be happy to provide you with an affidavit of performance proving the spots were aired.  You did authorize the invoice, you also agreed completely to the billing terms, all documentation was sent to you as promised and again the spots were aired.  This is a valid invoice and will be subject to being turned over to collections if not paid.  Call us directly and we will provide you with all the documentation again and we will also send the mp3.  

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22550191
  
  I am rejecting this response. I have requested proof of the airing, which I have not received a call back; only invoices & debt collection letters. Why should I take time to contact you when you have yet to provide a response to my request? Sending to your company's debt collection agency will not change the fact that we were duped out of $300 for a service that was NEVER provided. Such a scam! Guess we are not the only small business you've got over on. Take more time to falsify that the ad was aired. We will wait patiently for a copy of the aired recording. Please refrain from wasting your stationery and postage sending more invoices and collection efforts.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/06/2025

  This advertisement was aired and the affidavit has been sent to ***************  As soon as the invoice has been paid we will issue the mp3.  

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22550191
  
  I am rejecting this response because the ad was NOT aired as promised based on the script that was emailed (attached) per their 'affidavit' received via email 12/17/2024 CLEARLY stating the ad did not air until 3pm. I was not made aware of such. There was absolutely ZERO communication to notify me that the original time slot was not available & would be aired at a different time. We should NOT be obligated to pay for this! **** did NOT hold up their end of the obligation! If I was scheduled for an appointment at 12pm but did not show until 3pm, would that be acceptable? NO! Appointment cancelled. PERIOD! Again, we will NOT be providing payment.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/08/2025

  *** has done everything to accommodate this client. 

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22550191
  
  I am rejecting this response because it is simply NOT TRUE that they have done EVERYTHING! Had anyone made a true effort to communicate that a live broadcast was scheduled for the time slot PRIOR to the date of the airing, there would not have been an issue. Originally promised on 3/23/2024 & took reporting to BBB to get a response. It's truly disheartening that they use 'helping veterans' to solicit business to get money out of small businesses, like our company. We have better relations and results from ***************************** and Illinois Dept. of Unemployment, entities that are ACTUALLY helping veterans and those unemployed to seek employment. Again, thanks but no thanks, we will not be paying the invoice received yet again for $300 and do NOT want to have the ad reaired at a later date. It's been 11 months since authorization, and it took being reported to BBB to inquire if we'd like the ad aired at a later date/time. We will decline. Please do not send any further invoices via email or U.S. Mail. Write off the $300 for 2024. We WILL not pay for service promised that was changed at the producers discretion without any sort of communication. That is the problem with businesses and people of our world today; lack of communication and accountability.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our client Twisted Sister CBD Emporium, LLC in ********* received a phone call asking them to advertise and they declined the offer. My client has enough business by word of mouth. Now this company is calling demanding payment for advertising we did not authorize or approve. We don't even know what the advertisement said or anything. They refuse to give us the approval recording that allegedly took place. We refuse to pay for something not authorized, approved or even know where they advertised because it was not in our area, it's in ********! They refuse to give us anything, obviously because this is a scam.

  Business Response

  Date: 06/20/2024

  Your announcements were aired on your local radio station.  All spots were aired, and ********************* did authorize this invoice.  We do have a recording of ***** verbally authorizing this invoice, and would be happy to play them for you. We have provided all the information as you have requested.  This is not a scam we have been in business since 1963.  Your invoice is valid and again needs to be paid.    Your radio announcements were aired on your local radio station.  Billing is handled by our IL. Office.  All documentation has been sent to ***** multiple times via ***** Email and Text.  All information can again be provided to you today, Call ************ and we can set up payment arrangements for you.  Radio Accounting Service
  
  

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21871742
  
  I am rejecting this response because: we asked for the recording to be sent to **. They refused, they will only play it.  Obviously they have edited the phone call. My client has never done advertising on the radio, tv, etc. My client has a steady clientele she built on word of mouth.  This is a scam!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/24/2024

  We have reviewed the authorization recording and ***** DID clearly authorize this invoice. This is the second order ***** has placed with us.  The first order was in June of 2022, she paid that invoice in full.  ***** authorized a second order with us on February 9th, 2024.  All the documentation was sent to ***** prior to spots airing.  The station was listed along with the broadcast schedule, script copy and invoice.  ***** did NOT cancel the ads before they aired.  The invoice was completely authorized just as it was on the first order she placed with us.  This invoice has been outstanding since March 15, 2024.  The invoice is still past due and needs to be paid.  Our collection department has offered and provided all proof of sale, with *****'s authorization, broadcast schedule confirmation and proof of airing.  This invoice is VALID and needs to be paid.  THIS IS NOT A SCAM and making false complaints to the BBB will not make the invoice go away and all collection efforts will continue until it has been paid in full.   

• Initial Complaint

  Date:05/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, Radio Accounting Service, is billing us $380.00 to our business, for a service that we did not agree to nor knew nothing about. We've never even heard of this business nor this radio station. This business is located in *******, ** and our business is located in *****************. Why on Earth would we advertise for our business in ******* IL??? They can take this bill and stick it where the sun doesn't shine, because they're not getting one cent from us!

  Business Response

  Date: 05/31/2024

  Your radio announcements were aired on your local radio station.  Billing is handled by our IL.Office, the invoice is valid and is now past due.  All documentation has been sent to you multiple times via ***** Email and Text. All information can again be provided to you today, call ************.  Thank you, Radio Accounting Service.

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21769507
  
  I am rejecting this response because:
  I did NOT agree to nor authorize for ANY advertising with your business or any radio station. I've never heard of your business, nor was I ever contacted by anyone associated with your business to advertise. I have no need or desire to advertise my business. Again, I did not authorize nor agree to advertise with your business, therefore I will NOT be sending your business any money for something I did NOT agree to. Write it off! 

  Sincerely,
  
  Pistol's Small Engine Repair, LLC 

  Business Response

  Date: 06/06/2024

  We do have a recording of you verbally authorizing this invoice I also have a copy of the verification call where you authorized it for the second time.  I would be happy to play them for you and take a payment over the phone today.  Please call ************. 

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21769507
  
  I am rejecting this response because: 

   

  No we did NOT verbally authorize this invoice or to advertise with your company. 

  I dispute this charge, invoice, authorization. We will NOT send or pay a ***** to this company.

  This is the end of this!!! NOTHING WAS AUTHORIZED with this company/business EVER!!

  Write it off! 

  
  

  
  
  Sincerely,
  
  Pistol's Small Engine Repair, Llc ******

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They claim we agreed to radio advertising for $950. They cannot provide the actual radio commercial that supposedly aired.... asking for $50 more just to hear the radio commercial. They also cannot provide the fundraiser information they claim this advertisement was for. (supposedly going to the military- and cannot provide where) They are harassing our business for this bogus claim. The harassment over the phone is unethical and at this point we will have to proceed with charges so that this company cannot keep scamming businesses.

  Business Response

  Date: 01/26/2024

  Our records indicate that the services you requested were successfully provided, and we have proof of the airing, as you mentioned. We are committed to resolving this matter amicably and ensuring your satisfaction with the services rendered.
  To address your request for the audio proof of the airing, we kindly request the settlement of the outstanding invoice. Once the payment is received, we will promptly provide you with the MP3 file as requested. This approach ensures a fair and equitable resolution for both parties involved.

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 21204420
  
  I am rejecting this response because: Any radio advertising in question was not authorized by the owner of this business. I have asked for the actual radio commercial that aired and have not been provided that. I also asked for the charity organization that your company indicated all monies were going to and have not been provided that either. There was no contract signed ever for any advertising with your company. At this point you are harrassing our business with phones calls. 
  
  Sincerely,
  
  **** Heating & ***********

  Business Response

  Date: 02/15/2024

  This order was placed by ***********************.  Please call ************ and all information requested will be provided.  

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21204420
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** Heating & ***********

  Business Response

  Date: 02/26/2024

  There is no reason given for the response rejection... ??

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21204420
  
  I am rejecting this response because: this was not an authorized advertisement from our company. We have requested where this advertising money was supposed to go to for the military and no information can be provided. No proof of the actual radio advertisement was never presented to us. NO contract was ever agreed upon or signed for this bogus advertisement. 
  
  Sincerely,
  
  **** Heating & ***********

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used them a couple of years ago approximately 3 times, ( ive spent approximately $900 total, for the 3 times i used them) The last time I used them I didn't like how I was pressured to agree to another round of advertising for 325 or something like that. I told them maybe in a couple weeks. They literally called me everyday for payment. When I finally did, it gave me a bad taste in my mouth about their business practices. I vowed never to use them again. But 2 years later, I have MULTIPLE TEXTS FROM MULTIPLE NUMBERS, DAILY, SAYING I HAVE AN OUTSTANDING BALANCE WITH THEM, $200 I MUST PAY NOW OR ITS GOING TO LITIGATION. THEN ANOTHER NUMBER. SAYING MY INFORMATION HAS BEEN REFFERED TO HIS DESK AND MY FILE WILL GO THRU LITIGATION, CIVIL COURTS, AND CREDIT BREAUS. THIS JS REDICULOUS. I demand them to cease and desist. Before I run my OWN ATTORNEYS against them in a CIVIL COURT and a SUPREME COURT. I WILL BE CONTACTING MY MAYOR AND SECRETARY OF STATE OFFICES HOPEFULLY TO PROTECT OTHER BUSINESSES FROM THIS OBVIOUS FAILING BUSINESS TRYING TO CASH OUT BEFORE THEY CRUMBLE BY TEXTING ALL THEIR PREVIOUS CUSTOMERS AND TRY TO SQUEEZE ANYMORE MONEY OUT OF US. ITS DEPLOREABLE AND SAD.

  Business Response

  Date: 11/27/2023

  ****** you authorized this invoice on 07/22/20.  The invoice is still past due and needs to be paid.  Our collection department has offered and provided all proof of sale, 2nd verification call recording with your authorization, broadcast schedule confirmation and proof of airing.  This invoice is VALID and needs to be paid.  Making false complaints to the BBB will not make the invoice go away and all collection efforts will continue until it has been paid in full.  

• Initial Complaint

  Date:10/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radio Advertising ****** is a complete scam they keep contacting me about advertisement they did .. but I never heard anything. It was a phone call discussing radio advertising I never agreed to radio advertisement and they keep harassing me saying I owe them $315 as a small business owner .. companies like radio advertisement **** are the reason a lot of small business is closed because of scams repeatedly. Please help me with this matter because I do not owe them. It was clearly a discussion and they are scamming people to agree to something without giving contract or receipt..

  Business Response

  Date: 11/02/2023

  ***************************** from Luxury Eats fully authorized this invoice on 08/12/21.  We do have the recording of you verbally authorizing this invoice and due date.  Please give us a call at the number listed on your invoice and we will be happy to play the recording for you.  All spots were aired; as scheduled.     
  Clear authorization for this expenditure was made and we have provided that information multiple times as requested.  No attempt was made to cancel the spots before they were aired, nor did they dispute authorization.  This invoice is valid and severely past due.  

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20802053
  
  I am rejecting this response because:
  Its was a suggestion on what ad would sound like I did not agree to advertising. And with Ai you can have anyone agreeing to anything! Again I did not authorize any such advertisement.. 
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/02/2023

  Again, please give us a call and we will play the recording for you.  The invoice is completely and clearly authorized by you.  Multiple invoices were mailed via **** and also emailed to you.  You never contacted us to dispute the invoice. Your ads were aired, and all services have been rendered.  Your invoice is due and has now been turned over to our Collection Department.  All collection efforts will continue until this valid invoice is paid in full.  

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20802053
  
  I am rejecting this response because:
  I again do not agree with the debt you claim against my business. I did not authorize you to advertise for me ! 
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/02/2023

  Again, please give us a call and we will play the recording for you.  The invoice is completely and clearly authorized by you.  Multiple invoices were mailed via **** and also emailed to you.  You never contacted us to dispute the invoice. Your ads were aired, and all services have been rendered.  Your invoice is due and has now been turned over to our Collection Department.  All collection efforts will continue until this valid invoice is paid in full.  

• Initial Complaint

  Date:10/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience is the same as everyone else. Called me about running an ad on the radio for veterans. I told them to mail me some info. They never sent anything and I didnt approve anything and then the invoices for $410 start coming in. Then repeated phone calls from all kinds of different numbers begging for me to pay this debt or they send me to collections. I told them to send me something that shows I approved anything and they claim they cant send it to me, only to collections, but they would take $220 to settle. I said I dont owe you so why would I pay anything and they say ok $140. Clearly just trying to get my card info. They call and text constantly and they wont stop and its been over 2yrs now! So sick of scammers!!! They will respond to this complaint like they have the other over 50 complaints across the internet. That I approved this c*** but I actually didnt and they refuse to show proof because they dont have it or erase this fraudulent debt. Liars and scammers.

  Business Response

  Date: 10/30/2023

  Let me first start by telling you a little about Radio Advertising ***** we have been in business since ****, and are contracted and actively work with 900 radio stations across the country.  Any ads purchased from our clients are aired on the radio station listed on the clients invoice and we do provide any requested affidavit of performance.   Sales are made via telephone and are authorized completely prior to process, the client is sent the invoice and broadcast schedule by mail prior to the air dates.  
  Verbal authorization and confirmation of the order was made. Time schedule and invoice were sent via **** mail within 10 business of the authorization.  *********************** herself authorized this invoice for Back to Life Deck and ************* 09/16/20.  All invoices and time schedules are on the same acknowledgment form; therefore, if the invoice was received the time schedule would have been received.  This includes the station call letters and frequency of where the campaign is being aired.  
  RAI has no record of any cancellation, or any dispute of authorization prior to spots airing.  All spots were aired; as scheduled.     
  Clear authorization for this expenditure was made and we have provided that information multiple times as requested.  No attempt was made to cancel the spots before they were aired, nor did they dispute authorization.  This invoice is valid and severely past due.  

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20793643
  
  I am rejecting this response because:
  I had been away and had not been able to get my mail for a while. Just received the documents regarding no response from me. As you can see from their many many complaints of the exact same thing, this company scams people. They have no record of me authorizing anything or any proof they can provide that I authorized anything. They made contact with me about their promotion. I listened to it and that was it. Then they say I approved it and it aired ect. It isnt even in my city where I do business so I would I want to pay $410 to air my business **** miles away from my city? They harass me daily and need to remove this debt and leave me alone.
  
  ***********************

  Business Response

  Date: 11/15/2023

  **** authorized this invoice 09/16/20.  RAI has rendered all services as promised.  All documentation was sent to **** multiple times prior to airing, again no cancelation was made by **** prior to spots airing. This invoice has been outstanding for over 3 years and this is an obvious attempt to use the BBB complaints to avoid paying the invoice she authorized.  All collection efforts will continue until the invoice is paid in full.     

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They called to Sell me on an ad to run for Veterans Day! I am a veteran so I thought it would be a good idea. So I asked for proof that it was running and I would pay the bill of $720.00. 2 weeks 14 days 3 times a day is what I signed up for. So now I need proof that it was run at all times. I will pay if I have the proof but no proof they did their job. They want to collect on something they didn't do. So they are stealing from us? This is sad to do to people. I have emailed them and replied to all their texts. I also have all the emails and texts on file if needed and can supply you with them. I have also spoken with ***** who said he still waiting on the proof we are almost 7 months later nothing. They are still emailing and calling for the money when I ask for proof we have to get that. doesn't take 6-7 months to send a mp3 file.

  Business Response

  Date: 10/06/2023

  All spots were aired as sold.  All documentation has been sent to you.  If you would like to hear your verbal authorization and full order details, please call our customer ********************** department if further assistance is needed.  Our contact information can be found on your authorized invoice.  

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20674699
  
  I am rejecting this response because:

  I cant add all the documents too big. 
  

  this is the 3rd typing this out.

  I have called they have called me. No one has the proof it was ran. They keep saying they havent got that to you!! I am like no and all I need is proof it was air on the mp3 like I was promised. So I keep getting the run around. 
  

  So me proof and get paid easy right? Why is this dragging out for months. Something smells fishy to me. 
  

  I have the money not like I dont 

   

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/20/2023

  All documentation has been provided.  

  Business Response

  Date: 10/30/2023

   Ediie Kramarcik from On Call Soft Washing has fully paid this invoice.  RAI has provided all documentation, the announcements were aired, and proof has been sent. 

  Customer Answer

  Date: 10/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  yes they have finally delivered the proof and I have paid the bill in full.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been harrasing me weekly for almost 4 years now every week they call from a different phone number with a different area code with no caller ID, if you search them all over ****** there's about 50 different reviews with the same complaint, I never agreed to them airing anything, I've even contacted the radio station they claim they are doing business with and they confirmed they have never even heard of them at all I **** them to stop contacting and harrasing me about it

  Business Response

  Date: 09/11/2023

  This complaint will not be allowed to be used as a way to get out of paying this valid invoice.  *** verbally authorized the invoice on 01/15/20. As stated to *** previously, we will be happy to provide you with an affidavit of performance proving the spots were aired.  *** did authorize the invoice, and agreed completely to the billing terms, all documentation was sent to *** as promised and again the spots were aired.  This is a valid invoice and will be subject to collections if not paid.  Call ************ and we will provide you with all the documentation again and we will also play the recording of you authorizing the invoice and requesting to be billed for the service.  

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20558218
  
  I am rejecting this response because I never agreed to it, I have spoken with the local radio company multiple times and they have never heard of you guys I'm gonna trust them more, than your radio company that has had more then 50 complaints against them all over the internet reviews with all the exact same issues I'm having 
  
  Sincerely,
  
  Ben Buenrostero

  Business Response

  Date: 09/12/2023

  Not sure where this false information is from.  As stated, we can provide with an affidavit of performance from the station where your announcements where aired.  RAI is an accredited business with the Better Business Bureau and any complaints we have received have been resolved.  The bottom line is *** authorized this invoice, all spots were aired as promised and the valid invoice is still outstanding.  

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20558218
  
  I'm not gonna argue anymore, anyone reading this can easily look up your company reviews  and see exactly the type of company you guys are 
  
  Sincerely,
  
  Ben Buenrostero

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call on my company phone asking to purchase a radio ad for Veterans. I told the gentleman that I needed to speak to my team to confirm if we could afford to do this. I asked for his call back or text information to get back with him. I was also told that the ad would not play if the funds were not paid. He never sent me his text or call back information. I received a bill in the mail for $350. It was due before the ad was to play. I did not pay it because I did not want the ad. Yesterday, I got a call stating that if I did not pay the $350 they would put it on my companies credit. He had a recording of the call and I clearly stated that I needed to get with my team and get back to him. I also clearly requested his call back / text info, however the bill collector said that was not good enough and he said he heard a small no, but that didn't count. I own a 8 year old company and we are A+ rated with the BBB for the last 7 years. I will not be swindled out of one ***** of my hard earned money by anyone!!! I asked for evidence that the ad played and the answer was, "if you pay $200 today, we will provide me with a recording of the ad for your social media platforms". That is still not proof that the ad played. I refuse to pay and I want them to go away! I wrote a ****** review and I see a few other companies that had the same experience. Please help. I am a paying BBB Business Owner with great ethics and this is unacceptable business practices! Thank you!Invoice # WLBYA0847 Invoice Date: 07/28/2023

  Business Response

  Date: 08/22/2023

  This invoice was fully approved by ************************* - We have the recorded authorization for this invoice and have played it for ****** (she acknowledged it was her authorizing the order).  She agreed to pay the invoice with a due date of 07/28/23 and has defaulted on the payment arrangements.  All documentation has been sent multiple times in multiple forms, including Cherris email, and by phone. No action was taken by ****** to cancel the invoice prior to spots airing. All spots were aired as promised and the invoice is past due and is now being handled by our collection department.  This complaint is observed as a clear attempt on her behalf to avoid paying the valid invoice.  Full payment is still due at this time and collection efforts will continue until balance is paid in full.