Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to moving into the home we were told there would be a price increase due to items needing replaced. Not all of the items have been replaced. In addition to this multiple other items in the home needing extensive work. Have attempted to contact them to discuss the issues with no response and or the response being an automated message that then hangs up and send you and email stating they attempted to contact you but you did not respond. They have claimed to replace an air condition unit prior to moving in but have failed to provide the date and documentation regarding this. This unit appears to be the same unit prior to moving into the home. The work that they have completed on the home has been sub par and devalues the home even though the price agreed upon is much higher than market value. Most of the contracted work they have completed needs to be redone. In addition they require residents to put utilities in their name although one of their representatives whom I did speak with at the beginning of the lease informed me to keep it in my name. 2 months later i was charged a fee and had to switch it as well as each month now Im charged an additional fee in addition to paying my actual utilities. The windows on the home do not work. They claimed the home was inspected but with the issues that keep occurring they have not provided an inspection report that someone said this house is in good condition. An inspector would have seen the cracks in the tub that someone clearly just tried to paint over.

  Business Response

  Date: 06/28/2023

  Hi *****. We apologize for any inconvenience and want to assure you that we work to address any maintenance issues as soon as possible. Our records indicate that Pathlight has attempted to call you several times but were unable to connect with the phone number provided. We ask that you please contact us at *********************** as soon as possible so we can get in touch to discus any outstanding concerns. 

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in the same HPA home since 04/30/2017. Home Partners of America and Pathlight have ATROCIOUS service! The day I moved in and days after I provided list of issues with the home after paying a very hefty deposit, if I may add. To date, none of the issues have been handled. The ceiling has caved in once before due to AC issues, in which they had no choice but to send someone out. They have charged me for the pool/spa which has never worked. There is also a pond that the "pool guy" never cleans because Pathlight states my responsibility however, it is not stated anywhere in my lease. It consistently harbors mosquitoes which makes it impossible for my very your grandchildren to enjoy the backyard. Let's get into my grandchildren consistently getting sick due to possible mold in the home. After the ceiling caved in everyone started experiencing sickness. From my research mold has possible grown within the areas of the leak. The carpet was never cleaned nor replaced. The air ducts were never cleaned. And I've been there for over six years now. And you put in a ticket, and they say your responsibility. Wasp and bees have been entering every summer and winter through gutters, a high window with a space. They sent someone once and never heard anything back. The next thing I know, I get an email saying my responsibility. I wonder when one of my grandchildren gets gravely ill due to their lack of upholding their parts of the contract, whose responsibility would be to blame. The fact that I won't buy the home if they continuously increase the rent is an absurd and complete fraud. I live in the house. I saw the many foundation issues initially and reported them to no avail. After reading all the horror stories of people reaching out to attorneys and being forced out by HPA and Pathlight, I don't know what to do. I can't afford that, especially having custody of a 4,3 and 1-year-old. I'm not sure if this will even help but I know it relieves me typing!

  Business Response

  Date: 06/28/2023

  Hi *******. Thank you for bringing this to our attention and we apologize for any inconvenience. Our records indicate several work orders being resolved related to the air conditioning, plumbing, pests, and pool services. The most recent work order we have on record was for tiling and it was completed in April. We unfortunately have not received any work orders regarding mold, so we ask that you please submit a work order or contact Pathlight through the My Pathlight app or your Resident Portal. 

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20242589
  
  I am rejecting this response because: There are "pending" work orders in which have not been fulfilled for backup sewer and AC, that I just entered.  The other work orders for mold and pests all were cancelled by Pathlight stating "tenant's responsibility."  I'm not at all surprised by the lack of communication between Home Partners and Pathlight, as communication within each company separately is very ATROCIOUS and extremely difficult to navigate.  I currently have to take one of my grandchildren yet again to the Doctor for mold symptoms.  This has been reported many many many times! So the template response is completely unacceptable and someone should have been picking up the phone to call me to rectify as I am a very long time tenant.  You also did not address any of the other issues I mentioned in my complaint.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in my home November 2019 and its been h*** since , we had toilet water running from our upstairs restroom pouring through our kitchen , I called Pathlight which is the company that manages home partners properties I made them aware of the leak , I had to wait 4 months for them to fix the leak, not only that but really nasty bathroom toliet water running in my kitchen sink I also advised them it was going through the wires it still took them 4 months my electric in all of my rooms downstairs are not working I only have 1 light working downstairs, they sent 2 people that advised pathlight we need a real electrician not a maintenance man, our rent is over 2 grand a month, this is one of the worst companies I have ever seen, all they want is money dont ever sign a lease with these people they only take money and never fix anything in your home, I really hope this will be taken care of asap , my refrigerator and lights are flicking, Im afraid we may be in a hazard due to this electrical issue, I will contact the health department in my county due to this hazard. Thank you for allowing me to warn customers about this company they only want money and does not care about there tenets safety , I uploaded all of the pictures for you guys to see , we cannot utilize our downstairs due to this issues , Please get this fixed ASAP

  Business Response

  Date: 08/11/2023

  Hi ******. Pathlight has confirmed that a work order has been created and they are working diligently to resolve the plumbing and electrical issues. Pathlight has been in recent communication with you and has escalated the work order to properly address the electrical issues. A technician will be reaching out to confirm and schedule dates and confirmed on 8/10 sump pump repairs had been completed.
  

  Recent Communication and work order records:
  WO_B10791716 - Electrical/Lighting 8/11 Pending scheduling
  WO-1VXO5PA5TS5 Electrical Pending scheduling **************** reached out to determine the specific electrical issue
  WO-1XU49ZWC8LI - Plumbing 8/10 - SUMP PUMP WORK COMPLETED, ATTIC FAN MOTOR SPECIAL ORDERED TO BE REPLACED FRIDAY, 8/11 :  8AM-11AM
  8/8 - Communication to resident via email / **************** called and left voicemail on 8/9 maintenance status update to inquire about specific electrical issues and septic pump
  8/2 Communication about legal fee/late fees charges current balance $3,274.74

• Initial Complaint

  Date:05/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this ** issue since last year. Our family was informed by **** from ***************************** last year that our **** unit would be replaced. We had service last year and was informed a replacement of the **** unit would need to be replaced if the internal replacement parts , don't fix the issue. We had to wait until the fall for that service which meant the colder weather prevented us from really testing the *** I put in a ticket weeks ago this year with ***************************** about the **** unit freezing and provided pictures. ******* came out to address the issue. They stated the **** unit need to be replaced because, it was installed incorrect and overfilled with freon. They provided ***************************** an estimate for replacement. They also informed me ***************************** indicated the charges are too expensive and Pathlight will find another contractor. I never had a late payment with Pathlight for over 5 years, This is sad to of being informed that ***************************** cares about money over health and their residents'. Last week I suffered from to heat medical condition (due to not be able to use the broken ****) . The ** does not work nor can I put a fan in the style of windows this house have installed. I inquired about ***************************** providing temporarily ** units that is in the lease, *****************************, in order to prevent any health issue as a result of a heat wave. The following is from may of the emails I saved on the matter,,,, Hello, I hope this email finds you well. I'm so sorry to hear about what happened. We apologize for the inconvenience caused. Rest assured that we are going to resolve this. Upon checking on the work order, our external maintenance team (SMS Assist) already assigned a vendor to this. I checked the records and you're right, this has been an ongoing issue. I would suggest for the vendor submit a proposal for replacement. I asked one of my colleagues from the approving team to send us a proposal for replacement. We will let you know once we have an update. Warm Regards, ******************* Maintenance Resident Resolution Analyst Home Partners of America and ***************************** **** International ******************************************

  Business Response

  Date: 05/30/2023

  Hi ******. Pathlight is working diligently to rectify these outstanding issues and have escalated this repair which is pending the vendor bid proposal. Pathlight's maintenance support team has been in contact with you to provide updates and will continue to do so until this issue is resolved.

  Customer Answer

  Date: 06/03/2023

   
  Complaint: 20115195
  
  I am rejecting this response because:

  The house is now uninhabitable condition. The landlord also fails to obligate our maintenance contract, as in providing a temporary AC unit.  As seen below here is a refusal to take ownership. Despite ******** from Air Dynamics proving the invoice was submitted and rejected by SMS to have the **** unit replaced.

  Hello,
  
  I hope this email finds you well. I'm so sorry to hear about what happened. We apologize for the inconvenience caused. Rest assured that we are going to resolve this.
  
  Upon checking on the work order, our external maintenance team (SMS Assist) already assigned a vendor to this. I checked the records and you're right, this has been an ongoing issue. I would suggest for the vendor submit a proposal for replacement. I asked one of my colleagues from the approving team to send us a proposal for replacement. We will let you know once we have an update.
  
  Warm Regards,
  Karl Consencino
  Maintenance Resident Resolution Analyst
  
  Home Partners of America and Pathlight Property Management
  6500 International ******************************************

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/08/2023

  Hi ******. Pathlight has confirmed that the work order was approved on 6/6 and the vendor will be contacting you to schedule.

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealing with Pathlight (HPA) has been one of the worse business experiences I have ever encountered. I renewed my lease and began this year with a ZERO balance. When accessing the payment portal 1/3 to pay my rent, I had been access Legal Fees in the amount of ******* and *** Violation Fees in the amount of ******. The Legal Fees were supposedly accessed due to an eviction process or procedure that NEVER happened. In August, I called Pathlight to let them know that due to death in my family I would be making my payment by 15th, and asked if there was anyone in particular that I needed to speak. I was told that I would automatically be charged a late fee after the 5th regardless of the reason, which was to be expected. I paid the rent and the late fees of ****** on 8/14, and nothing else was said. When inquiring about the charges, I was told that due to the fact that the rent was received after the 5th of the month, an eviction was set into place, and those were my Legal fees. I knew nothing of an eviction, there was no collection efforts made on my behalf by anyone, because everything was paid on 8/14. I am told that those hard HARD charges from the **************** that cannot be removed. I then asked for an itemization of what ******* in charges were for, since I knew nothing of an eviction and my lease states that reasonable legal charges may occur in regards to collections etc. They have blatantly refused to comply to this request even after being contacted by an ATTORNEY. Instead, as I pay my rent on a monthly bases, they have subtracted those fees from my payment and, I am accessed an ADDITIONAL late fee each month of 100 and over, for not paying the entire amount which is the balance after they have taken the Fees. The *** charges are said to be from a weed violation I received 5/22. I have documentation that the issue was addressed and CLOSED by Pathlight after I submitted the required picture, yet I am charged 400, THE NEXT YEAR. Unfair practices.

  Business Response

  Date: 05/05/2023

  Hi Meria. Thank you for bringing this to our attention. We can confirm that Pathlight has been in ongoing communication with you regarding these issues. Pathlight has advised you that you do not have to receive a notice to be billed legal fees, and that they have started the process with the attorney, and they will prepare the notice for mailing. When Pathlight sees that the account has been brought up to date, they will notify their attorney to cancel/dismiss the case (do not send a notice). However, the attorney will bill ********** who will then bill your household, for including that at the start of the eviction process. Those Legal Fees are filing fees from the attorney. You were charged for fees associated with Pathlight sending a notice or filing on the account. Pathlight files for eviction on accounts that owe $500 and greater after the 5th of each month. The legal fees are hard charges charged by the attorney and cannot be waived. Pathlight also provided you the communication and notice they sent you about said weeds on April 23rd. The *** gave you until May 4 to cure before they began fining. They fined $100.00 on 5/4, 5/12, 5/19. and 5/26. Residents are responsible for caring for the lawn, and if you do not have the ability to determine whether the yard needs weed treatment, Pathlight has suggested hiring a professional going forward. Pathlight will not be waiving these fines, as the *** did not waive them, and they were a resident responsibility.
   
  The *** does not legally have to send a notice before fining since this is a recurring violation (one that appears to be open again as of Tuesday, April 25th), so please keep this in mind going forward. Please keep the weeds in check to avoid additional violations and fines. Any and all additional fines will be charged to your resident ledger.

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 20019353
  
  I am rejecting this response because:I have had message communication with Pathlight that did not legitimately respond to my concerns of not being made aware of eviction procedures until months later, actually the next year. My account was never deactivated, I was not contacted by Pathlight or an attorney, but charged *******. My attorneys requested that an itemization of these charges be rendered, and as stated, that request was blatantly ignored. The response to this complaint has only been a copy and paste of what I have been previously messaged, without the application of fairness or common business sense. Pathlight should be concerned, if not for your residents, for your company in regards to being charged over ******* for no collection efforts being made. What exactly am I being charged for?  In regards to the weed violation, I have attached the correspondence from Pathlight stating that the issue was being closed and that they would forward the pictures to *** for their review. I never heard anything else from the *** or PATHLIGHT in this regard, so why would I not take the word of my LANDLORD in stating that it was closed. When it was sent for their review, was their any correspondence sent to you to stating that I did not comply? If so, why was I not informed. Who would sit an accrue 400 in charges for WEEDS. I am also forwarding a correspondence from Pathlight stating that if I did not comply PATHLIGHT would correct the violation and charge me. That did not occur as stated. In both instances, I should not be held accountable for the lack of clear, concise, information from this company. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/09/2023

  Hi Meria. We received confirmation that your *** photos were forwarded by Pathlight to the *** on 5/3 for review. Pathlight will continue to be in contact with you during this process, but if you have any other questions, please contact *************************** or *********************** for assistance. 

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20019353
  
  I am rejecting this response because this issue has not been resolved. The business states that they are still researching, even though I have supplied supporting documentation.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed numerous complaints in the past with BBB regarding this issue, living in a flooded zone. I have been asking Pathlight since September 2022 to about this home (flooding). I was told numerous of time I wasnt in a flood zone area. I have been calling and have left emails with no response back. I also called Home Partner of America back in December 2022. In February 2023 I end reach out to Pathlight informing them again about the water rising (flooding) also the floor foundation messing up. On April 26 2023 I received a letter from the City of ******** stating this home was flagged due to numerous flooding issues. I feel like Pathlight and Home Parther of America are both liars. From day one (before they closed on this house) I ask Home Parther of America if I could see inside the house they told NO! I was told if I didnt take this house I wouldve been disqualified and I wouldnt have receive my money back. Everything was a liar to get me into this house.

  Business Response

  Date: 05/02/2023

  Hi ********. We understand that you have been in recent communication with the Pathlight team regarding this. We would like to make it clear that we do not prohibit prospective residents to see a home in person as we require households to see the home in person before we will make an offer. We are aware that in this case your household was unfortunately provided false information from your real estate agent, however, this policy is clearly stated on our website as well as the Anticipated Terms that your household signed before we made an offer. Pathlight has confirmed that they will escalate this to the Resolutions team to determine the solution, and they will be in touch when they have an update. If you have any other questions, please contact ***********************.  

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 20005366
  
  I am rejecting this response because:
  If it was so much against yall company policy why Home Partner of America/Pathlight chose to continue the process instead giving me my money back. I talk to ******** since she informed at time that it was against the company policy and it had to be send to higher ***** which was a lie. I called HPA days before the closing day to see what yall was gonna do since I didnt hear back from nobody plus since its against company policy yall chose to continue and told that I WOULD BE DISQUALIFIED AND WILL MOT RECEIVED ANY OF MY FUNDS BACK Which mean yall false advertising, okay!! 
  

  Now with that team.. last time I spoken with **** on April 26, ***************************************** but I havent heard anything as of today. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/04/2023

  Hi ********. As we have mentioned, it is our policy that all prospective household members see the home in person before we will make an offer. When you signed our Anticipated Terms on 6/15/22,  on page 20, as well as page 7 of your lease agreement signed on 7/12/22, you confirmed that all prospective residents of the home have satisfied the inspection requirement and are personally aware of the location, layout, and interior and exterior condition of the home and real property. If you have any other questions, please contact Pathlight at ************************ or through your Resident Portal. 

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 20005366
  
  I am rejecting this response because: and again if its was against yall company policy, why continue the process. I called Home Partner of America on July 1 (before closing) and ask about seen the house. Again HPA (********) stated it she was going to forward this to a higher **** but again NOBODY contact me. I called HPA few days before closing to see where the status was. So stop saying its against company policy when yall KNEW!!! 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently residing in a home that is owned by Home Partners. I have lived in this home for sometime. I recently had some personal issues and was late paying my rent. I have since remedied the situation and my account returned to an active status. However on 3/1/2023 my account was assessed a ******* hold over fee which equates to 150% of the daily pro-rated rent. I have called and emailed concerning this matter repeatedly. Each time I am met with the response that the matter is under review but that I am correct that the fee should not have been assessed. Here we are at the end of March and I have no doubt another fee will be assessed. I cannot get any where with this company and am not sure what else I can do. This companys lack of response is unlike anything Ive ever experienced. I called today and spoke with ******** in loan administration she stated the same as all other representatives that I am correct and that someone will review. I asked her for their companys corporate office contact information and was told she doesnt have any contact information. I mentioned to her that I would be filing this complaint and likely would reach out to their CEO *****************************. She merely thanked me for my call and sent their template email that I have received numerous times.

  Business Response

  Date: 03/28/2023

  Hi ******. The holdover fees of $1,155.000 have been credited as of 3/28/23, however, you are responsible for the remaining balance on the account, and any payments applied after the 5th day of the month will be accessed with a late fee. With proceeding months, the amounts due are part of the rent and other charges such as utilities, pet rent, and liability coverage, all of which are outlined in your lease agreement.

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved through home partners and founds home and paid the required deposit by wire transfer. For some reason my payment was rejected by their bank and returned to me. I informed them and my realtor yet was banned from the program forever

  Business Response

  Date: 03/20/2023

  Hi *******. Once we go under contract, the deposit is due within 2 business days. As outlined in our Anticipated Terms, if this is not received in that timeframe, prospective residents will be disqualified from the program. Pathlight has confirmed that they did receive an email from your household stating that you sent the deposit, in which they replied and stated it was not received and requested that you check with your bank to ensure it was not sent via ACH as the wiring instructions specifically says not to send it via ACH. Unfortunately Pathlight did not receive a response from you or your agent confirming if it was or was not an ACH, which resulted in your disqualification. 

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enclosed below is the last correspondence received from Pathlight on 12/16/2022---no one ever calls me back and the calls are never escalated to Supervisor or any Leadership individuals, its like doing business with a ghost company, I'm hoping that the BBB can do a thorough investigation into this company and determine f it is really a legitimate business which has 3 different addresses and only one phone number, always the same 1-2 reps to response who are consistently stating there is no one else to escalate calls to WEIRD I should receive a $100.00 per month pool spa credit since the pool has been unusable since 12/2020 27 months of credits and they are charging me multiple mysterious legal recovery fee without explanation of the fees !!!Good morning ****************,How are you doing today? I hope everything is fine. I sincerely apologize for the inconvenience that you had to go through. I understand you wish to stop the pool/spa fee every month, but I do have to advise that we require you to sign the pool addendum attached to this email so we can have this charge removed moving forward. I will be reassigning this ticket to our Rent Collection team so they can help out with the Legal fees recovery. Warm ******************************* ******** Services Specialist ************************ ***************************** **** International ********************************** HPA CCL1 LLC **************************************************************************** **************************************************************************************** PLEASE SEE SECOND COMPLAINT COORESPONDENCE THANKS

  Business Response

  Date: 03/23/2023

  Hi ******. Pathlight sent a pool addendum agreement to opt out of services on 12/6/22, however, it was not signed or returned, therefore the charges are valid. Pathlight has continued the recurring service of technicians servicing the pool and work orders to address pool-related concerns. While Pathlight provides certain weekly pool services for chemical balancing and basic cleaning, residents are responsible for daily upkeep which is outlined in the *********** on Pathlight's website. The rent team will be in contact with you to discuss when legal fees were applied during the time you obtained Georgia Rental Assistance. Once reviewed, the account will be adjusted accordingly. Pathlight has processed a credit for late fees applied from August through November 2022. We want to ensure our residents feel valued in every aspect, and our support team will be in contact with you soon.

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company owns houses all over ********** ******* Not maintaining their properties. ************************************* grass high. Always junk laying around. Wait until you see inside the home. Disgrace to our community with homes averaging $350 thousand. You call and call this company and are put on hold for hours and no one ever answers.

  Business Response

  Date: 03/06/2023

  Hi there. Thank you for sharing your feedback and bringing this to our attention. We would like to further investigate the property in question. Please contact us at ************************ and our property management team will be able to assist.