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Complaint Details
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Initial Complaint
09/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Genshin and McDonald's are running a collaboration where if you buy the Genshin meal, you get a code for an in-game cosmetic item, a pair of wings.Advertising said "valid 1x per apple pie or Genshin meal purchase" which I read to be referring to only getting one code per McDonald's ******** did not specify only one combo meal code and one apple pie code per REWARD ACCOUNT. When I called customer service, they said that the above mentioned line was what limited the codes per reward account.I had bought 3 meals in 3 orders over 4 days for overseas friends who also wanted the code and only received one wings code. I believe this is deceptive marketing as I would not have bought the two additional meals if I had known they would not come with wings codes.
Business response
10/01/2024
Thank you for bringing this matter to our attention. Per the rules of the promotion customer's can only receive a MAX of 2 codes per GMA account - 1 for the meal and 1 for the Apple pie. Thank you.Customer response
10/02/2024
Complaint: 22320339
I am rejecting this response because:It was not specified in any promotional material that codes were limited to one meal code and one pie code per account.
Sincerely,
***** *****Business response
10/08/2024
We have responded to this complaint with all needed information. Thank youInitial Complaint
09/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
on 9/17/24 i ordered 2x genshin impact meals and 1x daily double through the app to be delivered. i paid $42.68. i recieved the food and it was normal, but the issue is i was supposed to recieve a total of 4 codes with this order. 2 meal codes and 2 pie codes. before i ordered i checked the recieve email communication as per the terms i saw. and i inderstand that mcdonalds HQ is sending the codes **************** i finally recieved 2 of the codes im due (1 meal code and 1 pie code). however im still out the other pair of ******** try and resolve this ive been calling mcdonalds and am getting the run around. the first call was on 9/17/24 and all as i was on hold it offered me a callback which i oped in to. in all i waited for over 4 hours on hold and waiting for a callback. i eventually got a callback and was told i would recieve the codes later that day. and was then transfered to deliver support (no idea on that as they are unable to help with this issue)i tried calling yesterday (9/18) and it was busy signals untill i was able to get through around 5 pm. i then waited for 2 and half hours before i hung up as they close at ******* (9/19) i called in opted for a callback and waited 5 hours for that. it came in and the agent tried spring on me NEW TERMS FOR THE DEAL. saying its 1 set of codes per account. nowhere can i find that it says that. in fact i cant find a link to full terms anywhere i looked. i checked the app, on the "how to redeem" there it excplicitely states to enable email communication which i did. i checked on the product selection page. and today i checked the website. the only terms i could find anywhere are summarised as the following 1) enable email communication 2) get 1x code PER genshin impact meal or genshin impact pie.nowhere does it say 1 code for each product per account. all in all ive spent over 10 hours trying to get this resolved. i am ready take *** on down to HQ give HQ a piece of my mind as well.Business response
09/27/2024
Thank you for bringing this matter to our attention. The rules for this promotion are for one code per person for each of the options. Thank you.Customer response
09/27/2024
Complaint: 22310719
I am rejecting this response because: its just a statement, with no supporting evidence. if this is a valid rule please show me where the rule lives, as all i am seeing is a term of "Valid 1x per qualifying item" but when i look up the word "per" it says for each. so 2 pies means you get 2 pie codes, and 2 meals is 2 meal codes
Sincerely,
*** *******Business response
10/01/2024
Customers can only receive a MAX of 2 codes per *** account - 1 for the meal and 1 for the Apple pieCustomer response
10/02/2024
Complaint: 22310719
I am rejecting this response because: there is no term like this anywhere.
Sincerely,
*** *******Business response
10/08/2024
There is no further information to provide in this matter. The rules for this promotion are for one code per person for each of the options. Thank you.Initial Complaint
09/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I am filing a complaint in relation to the Genshin impact x McDonalds collab. I placed my order on 9/17/2024 at 3:32 pst. It was a total of $14.18. McDonalds promoted that as long as you ordered online, and were opted into their emails and rewards program that you would receive a code for the exclusive collaboration items to your email within ***** minutes. After not receiving my code 16 hours after placing my order, I contacted their customer service who said they have forwarded my ticket to their tech team and I would have the code within 24 hours. Its now been 24 hours, I still dont have the code and cant even call them because they shut their customer service lines down! They are not delivering the product they promoted and now I literally cannot get in touch with them. I take huge issue with the inaccurate information and not receiving the product I paid for (I literally could care less about the food and gave it away, you received my business for this collab and are fumbling the ball)Business response
09/24/2024
Thank you for bringing this matter to our attention. Upon reviewing you file, codes were emailed to your *************************** address on 9/20/2024. Thank youCustomer response
09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The second time my ap for McDonalds does not work and at that time had over ****** points and now about the same.This is a rid off and McDonalds benefits because I cannot redeem.Business response
09/24/2024
Thank you for bringing this matter to our attention. Because this matter involves an App. issue, we have forwarded this matter to our mobile app team. The customer should be hearing from them shortly (please allow a couple of days for this). Thank you.Initial Complaint
09/17/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I was offered double points with a purchase through an email advertisement I received on 8/1/24. I made a purchase based on this promise. McDonalds did not deliver what was expected. I notified them of their error and answered all questions they asked of me through over a dozen emails. They refuse to honor their advertisement/offer. They claim it was a mistake they made 1/31/24. My purchase was made on 8/31/24. I provided McDonalds twice with proof of purchase as well as a copy of their offer I received on 8/1/24 and a explanation.Business response
09/16/2024
I am sorry we are an independent owner operator in ****, *************, and ************ and do not have any control over the app. You will have to contact back to McDonald's Corporate. Thank you!Customer response
09/16/2024
My complaint is to McDonalds corporate with who my problem occurred.Business response
09/24/2024
Thank you for bringing this matter to our attention. Upon reviewing your account we have credited your App account for 3000 points. Thank you.Customer response
09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Every time the McDonalds app has me re-verify accepting the updated T&C and log back in, it treats me like a new profile and all my points go missing. This has happened like 3 times in the past 8 years and Ive lost possibly close to ****** reward points in this way. The most recent time this happened last month was the straw that broke the camels back of my patience.Business response
09/16/2024
Thank you for bringing this matter to our attention. Because this matter involves an App. issue, we have forwarded this matter to our mobile app team. The customer should be hearing from them shortly (please allow a couple of days for this). Thank you.Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Aug 2, 2024 I ordered some Mcdonald's for my 7 yr old and myself which included 4 double cheeseburgers and a basket of fries. However when order arrived it contented a Big Mac meal, a four piece nugget happpy meal , an apple pie , fruit punch frozen drink and apple juice. I immediately called doordash who delivered the food. I called the driver immediately and he told me to call doordash to inform them of the wrong order. They asked for the oder number. I gave it to them however when tring to give the number. I noticed the order was supposed to been for **** eats customer the driver mixed up the orders. When talking to doordash they stated that the order of $33.99 would be canceled and my money refunded in two to three days as of Sep 1, 2024 it hasn't hit my account as of. I've called and spoken to mcdonalds representatives, and supervisors on Aug 2, 9, 20, 26 2024 and each time I'm being told the refund of $33.99 was released on Aug 2, 2024. But yet each time I call I'm also being told that they launched an investigation and it will take 7 days to complete. Well, as you can see 7 days have come and gone a few times. I'm looking to get my refund back that I was originally promised, please help!! Thank you in aadvance. Also, told by supervisor, **** and repre, ****** that there was at least three iinvestigations going as of Aug 26, *****. With no response as of yet! Order placed at McDonald's on ********************************, *** at 8: 58 pm. Aug 2, 2024.Business response
09/16/2024
Were sorry about your order. To report and resolve any issues you would need to contact DoorDash. Please contact DoorDash at ************.Initial Complaint
08/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
THE MCDONALD'S APP HAS DEAL. THESE DEALS SHOULD BE AVAILABLE TO ALL WHO HAVE AND USE THEIR APPBusiness response
09/06/2024
Thank you for bringing this matter to our attention. Please make sure location services are set to "On" in the App for the device. Different stores have different deals and we want you to have the most updated deals to take advantage of. With location services on, we can also show you nearby restaurants.Initial Complaint
08/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
The McDonald's location on ******************************** got my order wrong and did not want to fix my order, very unprofessional and rude when your spending so much money. They lost my business due to their rude unprofessional employees.Customer response
08/30/2024
The business resolved our concerns and which to close our the complaint, Thank You.Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This complaint is regarding an incident that occurred on 4/2/24. Ticket # LX15-1116656. I used the mobile app to order/pay for my lunch. I opted for curbside pickup and pulled into stall 3. I notified my arrival and then received a message that curbside pickup was not available and my order had been cancelled and I can request a refund. Well, I have been pursuing this refund of $8.19 for 7 plus weeks. My last email response from them was 4/15/24. My case # is ********. I have made several attempts since then to get resolution and have gotten nowhere. In my last email to them on 5/21/24 I informed them that I would be contacting the BBB for help with this if no resolution was in sight. I am beside myself that this mega-billion-dollar-company can do something like this. Registering a complaint in the event that this is a habit that needs addressing. It would also be nice to finally get my refund. Thanks in advance for your attention to this matter.-***********************************Business response
08/02/2024
This is from the McDonald's location at **********************************************************. If this consumer's order was indeed cancelled through the App as she said it was, per our process, we would not have collected the payment or she would not have been charged by us. Any complaint dealing with the App should be handled by McDonald's corporate, headquartered in *******. This is not our complaint.Business response
09/16/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Customer response
09/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************
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Customer Complaints Summary
403 total complaints in the last 3 years.
175 complaints closed in the last 12 months.