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Business Profile

Light Fixtures

Lightology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixtures.

Reviews

Customer Review Ratings

1.33

Average of 3 Customer Reviews

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Review Details

  • Lisa J

    Date: 09/21/2023

    DO NOT PAY FOR TWO DAY SHIPPING!!! It is not two days from the date your order, it is the date the FINAL pull and ship from the warehouse. Which is several days later. They are completely aware that it is misleading and DO NOT CARE!

  • Aria F

    Date: 02/17/2023

    Returnable products are subject to the ridiculous 25% restocking fee + shipping cost. A standard fixture that could be returned free if ordered at a major retailer with Lightology will cost you 30% to get off of your hands.Don't shop here unless you really know what you're doing. And even if you are, you're better off buying from a reputable place with reasonable return policy and adequate customer service.

  • Brandt L

    Date: 06/07/2022

    Terrible and extremely slow service.They seem to refuse to acknowledge the fact that supply chain and delays has made it impossible to not order things months and months in advance. Part of our order was never even received and we had to cancel after almost 8 months of waiting. How are we supposed to deal with that? Theres no penalty on their end for making us wait 8 months for the product to be delivered, but if we dont have the contractor there ready to install within *************************************************************************** refunded? And when the problem was found, months went by waiting for a reply as we waited for the correct pieces (that I had already paid for) and they never sent themand we still dont have them. The buying policy should be buyer beware or purchase at your own risk because theres no guarantee the product will ever even show up and if it does you better have the experts there waiting for them so you dont get stuck with a worthless product you cant use. I purchased close to 10 thousand dollars worth of lights for our new build. And I dealt with delay after delay after delay because the shipping and product availability was all messed up. It was constant excuses as to why I didnt have the things I ordered. And I was understanding - it was a difficult time for everyone. But when I finally get the products and dont respond fast enough that it doesnt even have all the pieces to make it function they cant work to find a way to make it right on a $900 set of fixtures..? Seems like they have a lot of excuses as to why they cant do their part on time but no patience for anyone to take the time they need to make sure the product works.

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