Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roof was leaking around a skylight (this roof was 3 yrs old). They said they repaired it at a price of $6200 but 3 months later a leak occurred again around the skylight. They said it was a different issue from the 1st time and would repair it. Less than 6 months later the entire ceiling in the bathroom around the skylight to the exterior wall was leaking. Now I need to repair the roof with another roofer who said no repairs had been made and the roof was in bad shape. I have to spend another $6200 plus pay for the interior repairs.

  

  Business Response

  Date: 03/08/2025

  As soon as we received a message from the customer via square we reached out and left a detailed voice message and received a text message stating to not come to the house. We are willing to come back at least to see exactly what is going on. Thank you 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23031357
  
  I am rejecting this response because: You were hired to repair the roof in March 2024. June 2024 there was another leak which you were hired to repair. Now I have the entire ceiling leaking and another roofer has reported no repairs had ever been made so why would I trust you when it is apparent you lied once before?
  
  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 03/11/2025

  Youre going off of what someone else told you but we were the one that repaired the roof.  If the repair that we did was leaking then we would have gladly fixed under warranty.  You did not give us the opportunity to even check it out.  Im sorry but I cant believe anyone just because you said it.  Thank you.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23031357
  
  I am rejecting this response because: Again, you had 2 opportunities to repair the roof. Both times you said it was repaired and the leaks got worse in the same areas, which now has become the entire ceiling of the bathroom. Pictures from the insurance roofer show repairs were not made. Pictures are proof. The leaks are proof. If you repaired it then I would not have leaks in the same spots. You even said the new area for the 2nd episode indicates your work was not at fault and required more repairs which I paid for. Now both of the areas leak which means none of your repairs were valid.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a minor rain last Friday March 8th and I had water coming down my fireplace and leaking through the recessed light above it. I called several places and no one was available, except for these guys... now I understand why, no one gives them work.The kid showed up without a ladder to get on the roof so I had to put pots to collect water like a frontier **** man all night to save my wood floors. The next day they showed up and told me it costs $3500 plus $350 to show up and I accepted. They wrapped up the work in a few hours and gave me a five-year warranty. All good and dandy, not so fast.Today is the Thursday March 14th and we have more rain, and to my shock I have more water coming down not only from the same spots, several more spots also leaking. I have pots to collect water again and I'm baffled what did these people did or actually didn't.I started calling *** and his son *** several times to no avail. They are not answering my calls, texts or voice messages asking for a full refund to have someone competent come and fix this mess. So I called the credit card company and filed a dispute as I'm not letting these boy scouts get away with it.

  

  Business Response

  Date: 03/14/2024

  Unfortunately, the customers review is partially true. Not only did we text him back but we called him several times to offer our apology and to schedule a time for my guys to come back tomorrow morning between 10 AM, and 12. The customer did not want to hear it and just wanted a complete refund. I explained to him that we could not give him a full refund because we did the work but we were willing to uphold our warranty and come back and fix it. 

  Customer Answer

  Date: 03/14/2024

  
  Complaint: 21432223
  
  The owner's response is not accepted. I would not want him or his crew anywhere near my house after the botched repair and more damage caused to my unit and the unit below. Competent workers are the cornerstone of any business, and this is not "partially" true. It's just true.

  
  The notion that I'm reneging on my contract is ridiculous to the point of being offensive. I'm having a hard time understanding what do I stand to gain by asking for my money back? NOTHING - I sill have to find someone competent to have it fixed, and that will not be your team. Therefore, I'm asking for a FULL refund... perhaps you should recover the loss from those who put you in this position and direct your texts elsewhere.
  
  Best,
  *************

  

  Business Response

  Date: 03/14/2024

  Im sorry but we cannot give a refund based on the fact that the work was already completed. I am willing to send my guys out even today to make the necessary repairs given that I highly doubt that the leak is coming from our repairs but were willing to extend the scope and make any necessary repairs to stop. 

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21432223
  
  I am rejecting this response because:

  You owe me for wasting my time, putting unqualified folks on the roof while your son had his a** parked in the truck, blocking the alley for 3 hours.

  This is my best offer: you give me a $2,800 refund, and this is not negotiable. You have my email, ***** would do... your son didn't do much, the two poor laborers with no direction deserve $400 each.

  I do not wish to continue this conversation again - this is as far as we go. Hope this would be a ********* but I always aim too high.
  

   

• Initial Complaint

  Date:01/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business was hired to do a complete roof tear off and replacement. Work began August 28, 2023, site was abandoned October 4-7. Work was never completed and over 600K in damage to the property. The business is not a legal entity in the State of ******** or City of Chicago. The roofing license number they advertise on their website belongs to the brother ***************. Chicago Roofing Services *** nor Chicago Roofing ************ are registered companies. They are using deceptive advertising and lying that they are a licensed, bonded, and insured company. The owner ********************* were sued by the City of Chicago for FRAUD. This is a company that needs to be SHUT DOWN. They are not qualified, nor insured to carry out work on homes or commercial structures.

  

  Business Response

  Date: 01/27/2024

  We were contracted to perform a complete tear off of the roof and completed the project. There is a remaining balance due of $50,000 and once we realized that we were not gonna be paid, weve voided their warranty and refused to work with the individual owners to make any interior repairs. Our insurance company has denied their claim because of open roof policy. There is nothing more that we can do as long as there is a balance due and has yet been paid. Their warranty is void. 

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 21203754
  
  I am rejecting this response because: I appreciate the response that you abandoned the job because you realized you were not going to get the final payment.  On 09/30/2023 we sent you a copy of the Roof Inspection Report citing all the items that needed to be corrected.  You have in writing once those errors in craftsman ship are corrected the Association will make the final payment.  If you want paid do what you said you were going to do.  You never attempted to correct any of the errors.  Since the installation of the roof there have been leaks from the poor installation.  On top of all the damage you caused to the building and being improperly insured to cover the damage that your crew caused you are operating a fraudulent company.  Your company name leads consumers to believe you are a registered business in the State of ********.  Chicago Roofing Services **** is not a legal corporation in the State of ********.  Your court case with the City of Chicago Case No: 22M1450092 from August 26, 2022, you are using deceptive marketing practices.  You are a fraud and not qualified to perform the services you are advertising.  Which is a testament to the damage you caused to the condominium building.  Lying stating the roofing project was completed on September 25, 2023, when the elevator room was not even started along with several feet of termination bars missing from the roof.  Flashing around vent stacks, etc. You are not a legal roofing contractor.  The license number you had posted on your website and the one provided was for your brother.  You not only do not have a valid roofing license for your business you don't have a contractors license.  You have misrepresented to consumers to be an incorporated business in print and advertising.  You are not incorporated or registered as a business in the state. You have left the building with over $600,000 is repairs.   
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/08/2024

  Im sorry to hear that you rejected my response, but its only the truth. After the job was completed, you had come up with a list items that you thought needed to be corrected. We tried on several occasions for approximately one week straight to go into the each individual units and current and the drywall work and other repairs. Even you said that some of the owners were exaggerating, the amount or the extent of repairs needed, you owe us $50,000 Im pretty sure based on what was done and what you think is needed should cover the cost of the minor repairs needed. And just so you dont know you no longer have a a warranty with us until you accept the $50,000 going towards all repairs.

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21203754
  
  I am rejecting this response because:  Sorry that you did not like hearing I rejected your response.  Since you are focused on the "truth" of the matter.  You should be focused on the fact that your crew damaged a building because they are not qualified to do roofing.  You advertise your company as Chicago Roofing Services **** (Co.).  You are not a legally registered business in the State of ********, yet you advertise that you are.  When you provided the Certificate of Insurance it lists Chicago Roofing Services.  Yet that company is not qualified to do business in the state.  ******** you had working at the building had knowledge to complete a job of that scope.  As you can tell from the report of the roof inspection.  NOTHING WAS DONE to the National Roofers Contractors Standards.  NOTHING.  You claim that your company is part of NRCA.  You are not.  You posted a license number from ***** which you stated belonged to Chicago Roofing Services.  It belongs to *********  Not Chicago Roofing Services (not a legal company) You claim you have tried to correct the issues caused by your crew.  You did nothing of the sort.  You were trying to cover up your damage and exit the property before more damage was discovered.  Every time I called you with an issue you stated ****** would meet me there.  I met with him six (6) times.  It is apparent that while he may work for you, he is not qualified in the trade to be running any project, much less licensed to do so.  You state you know the damage is not that bad.  We provided you with the remediation and repair cost from BluSky Restoration.  The totals speak for themselves.  The damage is extensive.  I told you in the last email and I will say it again.  Fix your errors that are documented by a Roofing Professional, and you can get paid.  You have been paid $75,000 to this point.  The final payment was promised to you on September 25th when you lied to me and the ***** of ********* stating, "all work is complete".  You can see from the roof inspection on the 27th that was a bold face lie.  You had a section of the roof that was never touched.  You had missing termination bars, you had part of the rolled roof that was loose or not sealed.  Yet you claim to be the victim here.  If you can't see why the final payment has not been paid to you then I suggest you look at the damage you caused to the building, the poor craftsman ship and install work that was done.  I want this to stick "NOTHING" was done to national roofing standards.  NOTHING!  Since your job we have had two roof repairs needed for leaks.  

  You are not a registered company in the State of ********, you are not licensed to do roof repair or replacement, yet you go around advertising that you are qualified.  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/09/2024

  Well, I believe the insurance company made a clear that You are not covered for a Open Roofs. If youd like, Id be more than glad to send my guys out to try to repair the issues that you brought to our attention previously in an attempt to satisfy all parties. After we make the necessary repairs, I want to reinstate your warranty and discuss applying the balance that is owed to us to the repairs that I needed. Thank you. 

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud bill generated this company is first time iam dealing with Ttlc roofing company story begin I call several company but difficult to approved leaking roof this. Company commit what ever money insurance give you we fix it One month they trying to approved than start next day fix but roof is still leaking First day I ask bill they say we send you they send me over bill late 4 months but not delivered only email print generated First day with in a week I give them check and say we pick up to you few weeks this weeks is more than 6 month I assume this will be done but adjuster come and ask **** I give them **** and say how much money left but still **** left and I say pick them up next week but very few days I received email with extra charges my bill bump up **** in between I requested them do you have some option for **** deductible minus say yes we put flyer Ad on your address and my boss deducted **** is say ok what ever I receive from my insurance I pay 65 % remaining 40 % around **** deductible I ask he says only *********************************************************************************************************************************************** check now after they start threatening my property address to claim linen iam very disappointed Themis **** company ********** and I go further action against this company

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their services to fix roof, replace gutters and add leaf gaurds to the gutter. They did this on June 25, 2020. They said they have a 4 year parts and labor guarantee. Since their installation the gutters have all leaked. They have not drained correctly or at all. The gutters have disconnected several times, the gutter guards are not corrected right so I have ***** nests in the gutters and they come detached. I have over 200 messages with them over the last 2 years trying to get them to fix this. They have come out over 10 times but have yet to correct this. At this point they are not coming out to their set appointments and ignoring me. I want my money back so I can have another company fix their work. I paid $3,775 that I want refunded. I have all of our documented conversation and pictures of the non work over the two years. For supporting documents I can submit all of our conversations and pictures of the gutters. I'd like to resolve this with a BBB arbitration vs taking this to court but that is my next step.

  

  Business Response

  Date: 07/13/2022

  Good morning, yes we have been out several times attempting to repair the gutters either by resealing or refashioning and re-pitching we were scheduled to come out last month and several occasions but due to the excessive rain we were unable to make any repairs. I am willing to send my guys back out to make the necessary repairs  as soon as next Saturday. Unfortunately we dont issue refunds and projects that are this old but I am willing to send my guys out to make the customer satisfied. Thank you very much 

  Customer Answer

  Date: 07/13/2022

   
  Complaint: 17456309
  
  I am rejecting this response because: you have cancelled 2 times with no explanation and they have not been rainy days. If you can fix it by the end of the week July 17, 2022 which would inclue no leaking, appropriate draining, secure leaf guards (remounting all gutters so they actually drain down spouts, reattaching all leaf guards) then this can be resolved. Otherwise I'd like to move to arbitration for a refund so I can get another company to do this correctly. The 2 years of improper draining is causing water damage to my house and taking too long to remedy.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/24/2022

  Sure, I could have my guys there this Wednesday the 27th between 10 and 12 weather permitting. Thank you

  Customer Answer

  Date: 07/24/2022

   
  Complaint: 17456309
  
  I am rejecting this response because:
  If you can come out then and actually fix the gutters that works otherwise I need a refund.
  Sincerely,
  
  *********************