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Business Profile

Roofing Contractors

JAS Construction & Roofing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are lodging a complaint against JAS CONSTRUCTION & ROOFING at *************************** for failing to fulfill the contract, which included the replacement of our garage's shingles. We have contacted the owner, Mr. ******** requesting the completion of the shingles, wood fascia, and the installation of gutters and downspouts on our garage. Mr. ******* has stated that his son erroneously included the garage work in our contract. When Mr. ******* visited our home to sign the contract, he did not mention any mistake. He could have given us the opportunity to agree to a higher price or to cancel the contract if the garage was not covered. Only after the work was finished did a friend notice that the garage roof was incomplete. I have since reached out to Mr. ******* multiple times, informing him that while there is no urgency, we expect the work to be completed as per the contract. Mr. ******* has not responded. We are seeking assistance. We hope that you will be able to assist us.

  • Initial Complaint

    Date:02/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract signed within last 12 months to replace garage roof.Roof leaks! Paid over 3K for replacement.Roofing license# ************* spite of numerous calls to both phone numbers, has not repaired.Phones are ************ Office ************ Cell

    Business Response

    Date: 04/08/2024

    We visited the consumer to address a possible leak in her garage. Upon inspection, we ascertained that the issue was not water but rather a type of stain. Despite subsequent heavy rains in *******, we have not received any reports of leaks from her.

  • Initial Complaint

    Date:03/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company was paid in full to install a new roof, then later to do roof repair on home. Company failed to install the required drip edge on the home that is required by the **********************. Company opened up a building permit but never followed up to close the permit. Home now currently has code violations because of *** not finishing the work they were paid to do. Shouldnt a contractor know the requirements of ************/citys they perform work in? To leave work unfinished and to leave the permit open is unacceptable and unprofessional. I cannot use another contractor to install this drip edge that was JASs responsibility, because my warranty will then become void. I just want them to finish the work they started, as they were paid in full for a completed job.

    Business Response

    Date: 04/15/2023

    Work has been fully completed. You are able to ask the home owner for proof.

    Customer Answer

    Date: 04/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. *** followed through and completed the work. I am now just waiting for them to close out the permit. Thank you, kindly.

    Sincerely,

    *******************************

JAS Construction & Roofing, Inc. is NOT a BBB Accredited Business.

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