Complaints

This profile includes complaints for Prime Roofing Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Prime Roofing Group, Inc. has 2 locations, listed below.

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  Prime Roofing Group, Inc.

  471 W. 26th Street Chicago, IL 60616

• 

  Prime Roofing Group, Inc.

  4105 Arnold Place Oak Lawn, IL 60453

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with PRG/ Prime Roofing Group *** on 6/08/2021 to dismantle west retaining wall and remove existing limestone caps from both bannisters. Complained to company on 04/10/23 and sent images of slab separation on the west *********. Did not get a response from the company. Contacted company again on 9/07/23 and sent images of the slab which had shifted further apart. I was told the work was under warranty and someone would be out on 9/11/23. No one came to do the repair. Called again on 9/13/23, was promised that someone would be out the next ********* of promises but nothing happens. Today 9/15/23 I will contact another company to make the corrections. I have a 15 year guarantee that has proven to be useless because its only good for promises and delays. I believe I have given ample time for Prime Roofing Group *** to resolve the issue Ive identified above and to prevent the loss of the limestone I need to find a company that can service the masonry issue. I would like PRG/ Prime Roofing Group *** to reimburse me for the cost of the repair. Currently I dont have a quote for the work, since l am waiting for a quote.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contracted agreement with Prime Roofing Group on July 16th, 2023, to build a poolside deck on my property. The owner (***************************) stated that materials would be ordered immediately, and that work should begin the following week on Thursday, July 20th. That ********************** accepted a deposit of $2,600, which was 50% of the contracted job of $5,200. Upon receipt of the money, it took considerable effort to get ******* and his team to show up to begin the job, which they eventually did on July 27th. However, after two days of work the deck was not completed per the contract as the wood is still exposed, the bottom of the deck is not covered, and the gate was not built. All of this was included in the contract. ******* had said that his team would return the following week, but since then, he's avoided contact or made promises that he has not kept and has now completely ignored any attempts to communicate with him. At this point, the deck may become water damaged by not being finished correctly and being exposed to weather conditions in the weeks since they began construction. I've uploaded a more detailed explanation with the complaint as well.

  Business Response

  Date: 08/11/2023

  Hello *****, sorry for the delay in completing your project. I did promise to come out and complete that portion of the deck which is just aesthetics and the work will not be damaged by weather because we did build an outdoor deck for. I will be there on Monday to complete that portion of the deck. We only received a partial down payment from you and there is still a balanced owed. I did not request any more money before finishing the project and the deck is not going to be harmed by weather because it is a outdoor deck and all materials provided are pressure treated and composite which are made for outdoor use. I apologize for the delay and we will look to complete project by Monday this coming week. 

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20451762
  
  I am rejecting this response because: ******* did not come on Monday as stated.  I sent him a text message on Monday and he stated that rain was in the forecast and he did not want his team working with electric equipment in the rain.  He stated that if it did not rain the next day, the team would come to finish the job.  However, it did not rain on Tuesday and his team did not come.  I sent ******* a text message on Tuesday to ask what the status was, but did not receive an answer. This is typical to the kind of responses I've gotten throughout the process.  
  
  Additionally, ******* is correct that he's only received partial payment; this is because this was the terms of our contract.  50% of the payment was up front the the rest was to be paid after the project was completed.  Since the project has not been completed, and I haven't even seen ******* since July 28th, I have not paid him. I would be happy to pay the remaining amount once the job is completed as contracted. ******* did ask for an additional $700 on July 28th, claiming that he misquoted the amount, despite his denial.  At that time, I stated that we would stick to the contracted amount. 
  
  Sincerely,
  
  *****************************