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Business Profile

Shoes

Clogg's

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Clogg's's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clogg's has 2 locations, listed below.

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    • Clogg's

      120 N Racine Ave Ste 100 Chicago, IL 60607-2082

    • Clogg's

      Chicago, IL 60601

    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business has not helped me return order #***** despite over half a dozen emails from me asking for return instructions.

      Business Response

      Date: 04/29/2025

      Thank you for the information.

      We have already talked with the customer, ****, ***** about the concern.

      We will make sure that we solve the problem.

      Regards,
      Maddy J
      Cloggs-Customer Support

    • Initial Complaint

      Date:04/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company recurrently charges customers $29.99 once you make a purchase despite never making purchases for this amount. I noticed that I was UNKNOWINGLY charged this fee TWICE!! I did purchase from Cloggs back on 2/20 and since then have been charged monthly. Even for the purchase I tried to return because they dont ship priority as they advertise so I didnt get the item in the timeframe needed. I then requested a return but they gave some BS statement I just decided to LIG and move on. Now they have been charging me monthly. Please still clear and just buy Birkenstocks!! These are HORRIBLE quality anyway. The picture is the ONLY amount I authorized them to take!!

      Business Response

      Date: 04/28/2025

      Thank you for the information.

      We have already talked with the customer, *********, ******* about the concern.

      We will make sure that we will solve the problem.

      Regards,
      Maddy J
      Cloggs-Customer Support

      Customer Answer

      Date: 04/29/2025

       
      Complaint: 23242202

      I am rejecting this response because: I HAVE NOT SPOKE TO THIS BUSINESS!! They have not called nor emailed me. Clearly they provide FAKE and UNTRUTHFUL responses to all of these complaints. The thing that I noticed they are doing is marking a rewards club as FREE but then deduct $30 from customer accounts for this rewards club! This is fraud and as a consumer I am demanding a resolution to this so that they do not continue to fraud consumers!

      Sincerely,

      ******* *********

      Business Response

      Date: 05/01/2025

      Thank you for the information.

      We have already talked with the customer, *****, about the concern.

      We will make sure that we solve the problem.

      Regards,
      Maddy J
      Cloggs-Customer Support

      Customer Answer

      Date: 05/03/2025

       
      Complaint: 23242202

      I am rejecting this response because: This business has not contacted nor spoke to me and there has not been any confirmed resolution to this matter.

      Sincerely,

      *. *********

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a pair of shoes from Cloggs. Took a month to get and when they arrived they stunk and were covered in glue. Contacted by email and they said I could not refund. I kept them unwillingly. Now, days later I get a charge for $29.99 and it says unfulfilled. I ordered nothing else obviously and am now having my bank dispute the charge and am having a new card sent. This is absolutely ridiculous! I tried to call the number my bank said to call to reach cloggs and it was not a working number. This is a scam!!!#***** order number

      Business Response

      Date: 04/24/2025

      To: Better Business Bureau

      Thank you for the information.

      We have already talked with the customer ***** ********* about the concern.

      We will make sure that we solve the problem.

      Regards,
      Maddy J
      Cloggs-Customer Support  

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early March 2024, I placed an order with **************************. The product took over five weeks to arrive, was poorly packaged with a strong chemical smell, and looked significantly different from how it was advertised online.Since that purchase, I have been charged four unauthorized amounts on my card by the company:$29.99 on 3/27 $26.99 on 3/30 $21.59 on 4/5 $19.99 on 4/15 I contacted Cloggs customer service with my order number, name, email address, and screenshots verifying my purchase. Despite repeated follow-ups, I have received no meaningful response or ************* credit card company has since denied these charges after I reported them as fraudulent. However, the company has continued to bill me without authorization, which raises serious concerns about its business practices.Cloggs committed to providing me with a quality product and a one-time charge, but instead, Ive dealt with delayed delivery, deceptive advertising, and repeated billing without consent.I am filing this complaint due to the lack of response, ongoing fraudulent charges, and misleading advertising.

      Business Response

      Date: 04/18/2025


      Thank you for the information.

      We have already talked with the customer,******, **** about the concern.

      We will make sure that we will solve the problem.

      Regards,
      Maddy J
      Cloggs-Customer Support 

      Customer Answer

      Date: 04/18/2025

      Complaint: 23208874

      I am rejecting the businesss response because their claim that the issue has been resolved is false. I have not received any reply to my emails sent on 4/8, 4/14, and 4/15. It is troubling that the business would report to the BBB that the matter is resolved when they have made no attempt to contact me directly. I find this level of dishonesty and lack of accountability deeply concerning.


      Sincerely,
      **** ******

      Business Response

      Date: 04/24/2025

      Thank you for the information.

      We have already talked with the customer, ******, **** about the concern.

      We will make sure that we will solve the problem.

      Regards,
      Maddy J
      Cloggs-Customer Support

      Customer Answer

      Date: 04/24/2025

       
      Complaint: 23208874

      I am rejecting this response because the companys claim is false. I have not received any communication from Cloggs, nor have they responded to my emails dated 4/8, 4/14, and 4/15. Ive attached a PDF of the full email trail, accessed today (4/25/2025), for reference.

      This is now the second time Clogg's has responded to the BBB with inaccurate information. Due to the lack of responsiveness, fraudulent activity and dishonestly on part of the company, I will be filing a formal complaint with the *************************

      Sincerely,

      ****

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It seems I have a very similar issue like everyone else. This seller uses very sketchy business practices and their customer support team has very poor communication.After purchasing a single item, I was immediately hit with a second charge for a second item I did not authorize. I contacted their support team immediately to cancel the order OR re-place the order. Following that first email would be a month-long back-and-forth email chain where the support team member (***** J) would respond with automated messages instead of addressing my concerns.Additionally, I was charged a $29.99 unknown fee, according to others here - is a subscription I never authorized.This seller actively ignores its customers and will do nothing to remedy the situation. This seller/brand has reduced this experience to simply a scam and I suggest everyone affected to contact their banks to dispute as this seller doesnt seem to address anyones issues here on BBB either.

      Business Response

      Date: 04/18/2025

      To: Better Business Bureau

      Thank you for the information.

      We have already talked with the customer, W, *****- about the concern.

      We will make sure that we will solve the problem.

      Regards,
      Maddy J
      Cloggs-Customer Support   

      Customer Answer

      Date: 04/22/2025

       
      Complaint: 23207692

      I am rejecting this response: The blatant fraud that this business is committing is comical, but no "***** J" has not "talked" with me and has ignored my emails for the past two weeks. I will be reporting this business and my experience with the ************************. For everyone affected, dispute the transactions, flag as fraudulent with your bank, and if you have the time, report this business to the FTC.

      Business Response

      Date: 04/28/2025

      Thank you for the information.

      We have already talked with the customer, W, ***** about the concern.

      We will make sure that we will solve the problem.

      Regards,
      Maddy J
      Cloggs-Customer Support

      Customer Answer

      Date: 05/01/2025

       
      Complaint: 23207692

      I am rejecting this response because: Seller has made no attempts to resolve this matter.

    • Initial Complaint

      Date:04/14/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 7 2025 is the date of transaction. Paid $38.61 USD for shoes . ***** refused to tell me why there is a shipping delay and refuses to cancel. After reading all the awful scam reviews of this company I realized my shoes will take at least a month to ship. This company is a scam and should be shut down. Please look into this business. 

      Business Response

      Date: 04/16/2025

      Thank you for the information.

      We have already talked with the customer, Kubti , **** about the concern.

      We will make sure that we will solve the problem.

      Regards,
      Maddy J
      Cloggs-Customer Support

      Customer Answer

      Date: 04/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Noor Kubti

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 23, I went on the Cloggs website to purchase a pair of men's shoes. I found a pair, typed in my credit card information, but then read the reviews that stated this was a scam. I deleted the information from the ordering page and then closed the site on my computer. This past week I looked at my statement and saw that I had been charged for 2 pairs of shoes on March 26. I emailed them as there is no telephone number and did not hear back. I looked back on my email inbox and they sent me a confirmation email addressed to "Hi *****...." My name is ****. My account was charged in the amount of $67.35. The following email was received: Hi *****,We've got some good news! All of the items from order ***** have now been shipped: (March 26, 6:47 am). 

      Business Response

      Date: 04/16/2025

      Thank you for the information.

      We have already talked with the customer, ******, **** about the concern.

      We will make sure that we will solve the problem.

      Regards,
      Maddy J
      Cloggs-Customer Support

      Customer Answer

      Date: 04/17/2025

       
      Complaint: 23200264

      I am rejecting this response because: I did not order them.  I do not want them.  They captured my credit card information when I first considered buying (1) pair and then I deleted it (BEFORE CLICKING SUBMIT) They must have copied it. If you put your credit card information in and then delete it I don't understand how they could have received the order.

      I also received multiple emails addressed to ***** and have no idea where they would have come up with that name since the name on the credit card and email account it ******.  I did not order them and if they should arrive I will ship them back.  I do not want their product and I would like to be refunded the money that they took from account without my permission.  Thank you

      Sincerely,

      **** Oxford

      Business Response

      Date: 04/30/2025

      We have already talked with the customer **** Oxford about the concern.

      We will make sure that we solve the problem.

      Regards,

      Maddy J
      Cloggs-Customer Support 

      Customer Answer

      Date: 05/06/2025

       
      Complaint: 23200264

      I am rejecting this response because:  The items were sent to another state, to another person and I did not order the items but they charged my credit card.  I don't have the item so I can't return it.   its not even in the same state
      Sincerely,

      **** Oxford

    • Initial Complaint

      Date:04/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a charge on my account for ***** from this company I didn't purchase or authorize this transaction. I have reached out to this company to refund the amount on 3 occasions with no answer. I'm simply seeking to get my funds reimbursed to me. 

      Business Response

      Date: 04/14/2025

      Thank you for the information.

      We have already talked with the customer, ******, ********* about the concern.

      We will make sure that we solve the problem.

      Regards,
      Maddy J

      Customer Answer

      Date: 04/15/2025

       
      Complaint: 23195212

      I am rejecting this response because:
      I still have not received a refund of $29.99,this sight does not say that's you would be charged a monthly subscription and is refusing to refund the monies.
      Sincerely,

      ********* ******

      Business Response

      Date: 04/18/2025

      To: Better Business Bureau

      Thank you for the information.

      We have already talked with the customer Gwendolyn ****** about the concern.

      We will make sure that we solve the problem.

      Regards,
      Maddy J
      Cloggs-Customer Support   

      Customer Answer

      Date: 04/21/2025

       
      Complaint: 23195212

      I am rejecting this response because I would like my $29.99 refunded back to me, again I did not see where it explained buying shoes from this company I would be paying $29.99 a month.  I'm a single parent and can't afford to have monies taken away from me. Please.
      Sincerely,

      ********* ******

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/9 an order was placed and 2 charges were incurred on credit card. I immediately requested a refund for the second, duplicate, charge. Finfally, on 3/24, I was told I would be refunded. I had to communicate numerous times for tracking information from the initial order with what seems to be a robot responder. Finally, after 1 solid month, we received the order however, we did NOT receive a refund rather was told a second package was shipping. Today, 4/11/25, 2 additional unauthorized charges appear from the company. I am requesting a full refund for 3 unauthorized charges as well as the original purchase due to defective product upon arrival. It is impossible to communicate with the company.

      Business Response

      Date: 04/15/2025

      To: Better Business Bureau

      Thank you for the information.

      We have already talked with the customer, ******, ****** about the concern.

      We will make sure that we will solve the problem.

      Regards,
      Maddy J
      Cloggs-Customer Support

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes for $42 from this website, but they never shipped them to me. I contacted customer service over a dozen times to request a refund, and they stonewalled and ignored my request repeatedly. Then today, they charged an additional $30 to my debit card. I had not placed an additional order and had never agreed to paying any additional money to the company. They are a scam and a fraudulent business and I will not stop fighting until I get a full refund--including a refund of the amount I paid for shipping that they never used to pay for shipping.

      Business Response

      Date: 04/11/2025

      To: Better Business Bureau

      Thank you for the information.

      We have already talked with the customer, *******, and ****** about the concern.

      We will make sure that we solve the problem.

      Regards,
      Maddy J
      Cloggs-Customer Support

    Clogg's is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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