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Business Profile

Sports

Madhouse Team Store

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    03/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I bought ************* Merchandise in the amount of $385.89 on 02/28/24 in the Madhouse Store in *************. Their machine kept asking me to swipe my card a couple of times since the register did not print a receipt. When I went home, I noted that my debit card was charged $385.89 three times. I have the receipt that showed same transaction number. I went back to the store and I was told to wait because they could not find the transaction. The next day I got a call from someone from the store that they will refund me my money, they just couldnt do it through my debit card because it was from *************** so they need another card to send the money back. I have called them multiple times but it will go to voicemail. Pls note that I had to buy a Bulls Ticket to get into the ************* just to bring the issue to them after the purchase.

    Business response

    07/18/2024

    Please see attached

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BBB Rating & Accreditation

A-

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Contact Information

1901 W Madison St

Chicago, IL 60612-2459

Visit Website
(312) 455-4600

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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