Complaints

This profile includes complaints for tastytrade, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  tastytrade, Inc.

  1330 West Fulton St. Chicago, IL 60607

• 

  tastytrade, Inc.

  1000 W Fulton Market Chicago, IL 60607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, TastyTrade, made an unauthorized withdraw of $9,981 from my business bank account on 3/27/2025. I am not affiliated with TastyTrade in any way, nor have I ever done business with them. I've notified them, and they said there was nothing they could do about it.

  Customer Answer

  Date: 03/29/2025

  
  Better Business Bureau:
  
  My Bank has resolved this issue and has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  

  For the record, the company the complaint was about (TastyTrade) was not helpful at all in resolving this.  

  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left tastytrade for a few months whenever I thought, and now I know that rules were being actively violated when paying profits. I had already had an issue with having a cash settled options contract that was going to expire in the money but at 1601 RUT jumped out of the money. Crazy thing is everywhere else all across the Internet, every other chart on the planet had a price that would put me in the money except for tastytrade. I contacted them no response.I have pictures and the proof I have screenshots. I have everything to prove this is market manipulation, and price manipulation. So I left to clear my head because you really cant fight these people because its all in the fine print and Im gonna get some ridiculous response from them saying the firm has a policy. I understand you have a rule that says you can cheat and break rules. Please dont patronize me. I dont care what you say. I want the world to know that yall are unethical and will actively steal from me, especially females I have a feeling because it happening to my wife as well. Moving on the last four days,my whole account has been sucked up dry from fees. And whoever responds please do not direct me to your fee page ******* just because you have a because just because you have a rule and you make it legal, doesnt make it ethical. Its insulting to respond such arrogance. I am reporting them to compliance agencies. These people will steal your money, especially if they think youre new or female. They will legally steal from you because they lack liquidity, they dont know how to make money honestly, they dont know how to trade, and they are evil.The creator literally made fake show every morning. So its not a real trading platform. It is somewhere you go, learn your ******* and then move to a real broker.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE APPLIED MULTIPLE TIMES TO THIS COMPANY TO DO BUSINESS WITH, THEY HAVE REJECTED MULTIPLE TIMES, AND THEY NEVER GIVE YOU A REASON. I HAVE PERFECT CREDIT. THIS IS WRONG AND AS A CONSUMER WE SHOULD BE GIVEN A REASON. 

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day, everyone! I don't want to terrify anyone, but the rise in cybercrime is concerning. I was duped by an investment fraud organization that promised a 100 percent return in a week. I realize its greedy, but it can happen to anyone. I fail to this scam and lost up to $285k worth of cryptocurrency I taught that i was dealing with the right team until I requested for my withdrawal after some weeks of my membership but the process got declined, I tried to contact the customer care system for help they rather ask that I deposit an extra $74k USD for maintenance fee and some tax fees after I already have a total of $285k USD on hold, the whole situation got me really depressed and mad at a point that was when I got into looking out for a hacker who could be of help Luckily enough I came across **** ****** , I first texted her and she replied and I explained the situation to her and she assured me to be of help, I trusted her and we got going and in less than 48 hours I had all my funds back to my wallet, if you are a victim of scam kindly reach out to them via::Email:: rose__hoover__90__(@)__gmail__.__com Whats-App:: +1 ( 301 )__409__2753.

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tastytrade cannot be trusted:i signed up for an account promotion with a valid promotion code my application was accepted and later the account promotion of 5000 was confirmed by the account officer who opened my account.i set up an ach connection with my bank. i confirmed the micropayments and i saw it ready for funding and withdrawals.4 days later it was removed from my account. i asked why and was told that they have a policy (means nothing) which does not allow ach for people who do not live in the ***. i use ach with 7 companies. there is no law which would outlaw that, it would go against the us constitution !furthermore i was told that the promised and confirmed account premium could not be paid because i do not live in the ***. (i have email proof for the confirmation of the premium) as i have written , my account was accepted with the premium code and it was confirmed by email.proposed resolution: i ask for the full amount of 5000 usd to be paid. i am willing to hold the funds of one m plus the cash premium for one year.otherwise i want to be compensated for the opportunity cost and for the fees i had to pay to fund the account. at my return of only 20% of capital i lost more than 2500 usd in 5 days (550 per day) which i ask them to pay

  Customer Answer

  Date: 11/11/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around October 23, 2024, I submitted an application to open a brokerage trading account with ********************** I was subsequently denied the account after furnishing copies of my New York state drivers license, social security card, bank statements as well as a real time photo of myself. After inquiring into the reason for the denial, tastytrade responded that it has no obligation to disclose the reason for the denial. As a regulated financial institution, tastytrade should give consumers reasons for account opening denials after requesting extensive personal documentation from said consumers. Consumers should be aware of any and all adverse information that is used by financial institutions in order to correct such adverse information. 

  Business Response

  Date: 10/31/2024

  The Firm reviewed the Applicant's information as part of its account opening procedures, and the application returned several exceptions that require manual review under the Firm's Customer Identification Program ("CIP"). The Firm followed its risk-based procedures for reviewing the exceptions related to the Applicant's identifying information, as required of broker-dealers, and the Firm determined that the criteria to reject an application as outlined in said procedures had been met. The Customer Agreement that the Applicant signed at the time they submitted their account application addresses that the Firm reserves the right, in its sole discretion, to not open a customer account, allow an open account to engage in transactions, or maintain an open account if the Firm has a reasonable basis for determining that doing so would present potential risk to the Firm. 

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22477914
  
  I am rejecting this response because:

  I need to know what resources or third party organization the firm utilized in order to reject the initial application. This is needed in order to correct any discrepancies, false or incorrect information that is being furnished by any third party.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 11/11/2024

  The Firm is not required to provide specific details regarding its internal processes and procedures, nor is it required to disclose specific information regarding the vendors it uses for purposes of supporting its decision to reject an account application as the Firm does not run a hard credit check on any of its customers as part of its account opening due diligence process. The Firm's decision to reject the Applicant's account application was based entirely on its own risk-based assessment of the information provided, and through the use of risk-mitigating and information verification tools. This practice of using third-party information providers and/or services for verification purposes is disclosed to applicants at the time they submit their account application. 

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tasty Trade continues to send me statements on a fraudulent account that I did not set up. The moment I realized money had been fraudulently withdrawn from my bank I called my bank. The bank was able to get the money directly back from Tasty Trade and returned to my bank account. The problem is they are sending me statements for a debt balance for this amount that keeps growing with interest. I have tried many ways of resolving this including my parents helping me on this. They do not return my calls or emails. I want this fraudulent account to be closed that is falsely in my name. Initially, when I called they said they would take care of it but it has been ongoing with monthly statements of debt and further interest.

  Business Response

  Date: 08/07/2024

  The Firm would like to express its sincere appreciation to *************************** ("********") for their patience while the Firm thoroughly reviewed the relevant facts and circumstances related to the activity reported by ********. The reason physical paper statements were issued and sent to Carlisle was due to the fact that there were several failed electronic delivery attempts to the email address on record, and as a result, the Firm's clearing firm automatically defaulted ********** document delivery method over to physical mail delivery. The Firm has updated ********** email address on record with its clearing firm to match the email address provided by ********, the updated email address is expected to resolve the failed email delivery status and cease the issuance of additional physical paper statements. Additionally, the Firm is in the process of removing the debit balance from the account associated with Carlisle, and expects that process to be complete within the next 5-7 business days. At which time, the Firm will officially close the brokerage account as requested by Carlisle. 

  Customer Answer

  Date: 08/10/2024

   
  Complaint: 22063136
  
  I am rejecting this response because:
  
  The response from Tasty Trade is confusing and distracts from the issue that Tasty Trade was not responding or helping me with closing this fraudulent account in my name. To clarify, this was a fraudulent account that I did not open, and the email used to open it was from the criminal and not mine. I gave my email to them only to correspond with them to get this fixed and not to receive fraudulent statements by email. Again, the issue with paper statements and email is frivolous and distracting as I never opened an account. Lastly, their choice of words of sincere appreciation should be sincere apology or just leave it off as this looks like they did nothing wrong. Again, this distracts from the fact that it took many months for them to close a fraudulent account in my name.
  I am glad Tasty Trade is closing this account at this time, but it should have happened without the help from BBB. I am thankful for BBBs help on this matter.
  

  Business Response

  Date: 08/20/2024

  tastytrade apologizes for any unintentional confusion caused by its response. tastytrade has remediated the debit balance and is in the process of closing the account now that the review of the facts and circumstances has concluded. 

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi They tried to send me a statement through my email and it did not go through (their technical issues, not mine as i am still getting their other emails) and they charged me for $4.99 for the paper statement without notifying me. I called them twice and they ensured me that they would not sell any of my securities as they would credit back $4.99and guess what they sold a share of my Amazon stock without my consent. The customer service obviously does not know what they are doing. Stay away from tastytrade. Thank you ****

  Business Response

  Date: 03/21/2024

  Hello, 

  Applicable regulatory rules require the delivery of periodic account statements to customers. By default, customers of tastytrade are enrolled in electronic delivery of certain account documents. In the event there are failed deliveries of such emails to a customer's email address on record, the customer's delivery preference for these account documents automatically changes to physical delivery. The enrollment of your account in paper statement delivery was not the result of a technical bug, but rather the result of facilitating timely and successful delivery of these documents after failed electronic delivery. The fees associated with these paper statements can be found on the Commissions and Fees page of the tastytrade website. 

  The sending tastytrade email address used depends on the type of email communication, which may be the reason why you receive certain emails from tastytrade without issue, while other emails are not delivered as expected due to your email client or mailbox settings. tastytrade's *********** has a resource to assist customers who experience this issue, and it provides the list of senders that need to be allowed to deliver to the email address associated with your account. We encourage you to review this resource to ensure your email address can receive required account documents going forward. The tastytrade *********** can be found at: ***************************************************

   Our current records reflect that your account was granted a one-time courtesy credit for the $5 fee that was charged and your statement delivery preferences currently reflect electronic delivery.  We apologize for any inconvenience that you may have experienced as a result of the paper statement delivery, and we sincerely hope the information provided here has clarified why this occurred. 

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21427586
  
  I am rejecting this response because:
  
  1) why am i getting certain emails and not all from Tastytrade? They need to fix it and not charging the customer/me as its obviously their technical issue

  2) I called twice and the customer service ensured me that they would not sold my stocks as the request was submitted. Did they communicate clearly about the issue with each other and not giving me the wrong information? I expect Tastytrade to give me back 1 share of Amazon stock that they sold without my consent

  Now I don't feel safe keeping my stocks at Tastytrade anymore because they could sell any of my stocks at anytime without letting me know

   

  Thanks

  Hong

   

   

  
  Sincerely,
  
  Hong ****

  Business Response

  Date: 03/26/2024

  Hello,
  
  As was expressed in our previous response, the delivery of electronic periodic statements for your account is facilitated using an email address that is different from the general support inbox.  While there was no lapse in service for our email delivery, your email client or mailbox settings *** have prevented the delivery of these statements which was recognized by the delivery system and led to your required enrollment in paper statement delivery.  While our records indicate that your tastytrade statement delivery settings are currently set to electronic delivery, to prevent this from happening in the future we recommend that you review the help center article that was referenced in the last response to ensure that your email can accept delivery of these statements.
  
  While we do apologize for any miscommunication that *** have occurred in connection with the liquidation of your share of Amazon, the liquidation was the result of a fee which is disclosed on our publicly facing website and you were notified via email about the ** call which resulted from the fee being charged.  During your call to tastytrade on March 13, 2024, you indicated that you wanted to be credited for the $5 fee that was charged to your account so you would have the ability to repurchase a share of Amazon. The $5 courtesy cash credit was processed on the same day as the liquidation on March 13, 2024, and, upon review of your account, you used the cash credit to purchase two securities. Based on the resolution you discussed with tastytrade during your call on March 13, 2024, the $5 cash credit to your account should have resolved the subject matter of your complaint.

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21427586
  
  I am rejecting this response because:

  1) what Tastytrade stated is not true as I did receive the online statement for Feb. See attached picture. That means there was NOTHING wrong with receiving mails on my end.  Why charged, sold my stock, and blame me when it was an issue on their email/server system? Has Tastytrade fixed it?

   

  2) the $5 is not courtesy because it was error from Tastytrade. See above.

  Hong

   

   

   

   

   

   

  
  Sincerely,
  
  Hong ****

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made initial contact Feb 21 requesting to change my phone number on my account. I sent emails and made phone calls without any resolution. I have been getting the run-around for well over a week. To this day, they have not updated the phone number on my account and I cannot change it myself on the website. I was originally told it would take only a few minutes to do, and it's now March 8th. Pathetic. Every time I make contact I end up with a different person and they tell me different things - e.g. one says I don't need a code, another says I do. I never seem to be in contact with the actual person who performs the update. The last phone call I made, I provided my personal info again, and was told I had nothing further to do, and that a note would be sent to the compliance team to make the update. That was days ago, the update was never performed. The nonsense continues to this day.

  Business Response

  Date: 03/14/2024

  Hello,

  For security purposes, requests to update certain information related to an account require verification before the request can be processed and the associated information if officially updated accordingly. Since your initial request to update your phone number, tastytrade's Technical Support and other related teams have worked diligently to be responsive to your requests and provide you with instructions about the verification process required in order to update your phone number on record. Additionally, on several occasions, we proactively attempted to contact you to further assist and facilitate the change you requested. Our current records indicate that your phone number was successfully updated upon your successful completion of the verification process. We apologize that you found this process to be inconvenient, but we sincerely hope this has provided meaningful context for the purpose behind it. 

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had requested a number of times of status update of a simple transfer out request. banking team ** just simple does not want to help and keep telling me to go back to my destination firm. I have consulted multiple times with my original firm and they even sent the shipping label that used for the orignal documents to go to Apex. ** still wasn't willing to even check with Apex. this is really bad.Account ********

  Business Response

  Date: 01/17/2024

  Hello,

  We apologize that you have experienced a delay with your **** transfer. However, an outgoing **** transfer is initiated by the receiving financial institution, not the delivering financial institution. This is the very reason tastytrade could not provide you with an update on the status of your outgoing **** transfer beyond the fact that we had not yet received a request from the financial institution you requested to transfer your account to. ******************** did provide prompt replies to your inquiries regarding the status, informing you that we had not received the **** transfer request, and kindly reminding you that you would need to inquire about the status of the request with your receiving financial institution since they are the firm initiating the request. tastytrade's Banking Team has been responsive to you, and has taken additional measures to escalate your request in an effort to obtain additional information, if available, regarding your outgoing **** transfer. We can assure that we have been diligently working on your **** request.