Complaints

This profile includes complaints for tastytrade, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

tastytrade, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  tastytrade, Inc.

  1330 West Fulton St. Chicago, IL 60607

• 

  tastytrade, Inc.

  1000 W Fulton Market Chicago, IL 60607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TastyTrade Thursday April 3, 2025 - "unauthorized trades". I am very patient, but I am not answer and resolution. Please help me and thank you.

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The details on tastytrade said earnings today after hours. So I grabbed a call. Then find out the earnings were last week. How is it legal to post information that is inaccurate and expect people to be able to make fair informed trades.

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Incident: April 4, 2025, starting at 8:44 am CST Initial Balance: around $50,000 Final Balance After Unauthorized Trading: $19,406.55. In less than 9 minutes!!!Realized Losses: VIX $(26,331.29), AMZN ($4,061.10), IBIT ($800.08), /MES ($1,596.03), NVDA ($3,516.27), SOFI ($931.26) = ($37,236.03)-4/4/25 - ****** (Authorized Trader) notices suspicious VIX trades begin appearing in my Tastytrade account. Positions taken rapidly and aggressively. Full liquidation of all positions also done. All were unrecognized and unapproved.-4/4 - ****** attempts to contact Tastytrade immediately but faced extended hold times. During that time, the unauthorized party continued to execute VIX options trades & liquidated all positions.-4/4 - ****** finally reached a Tastytrade representative. Tastytrade froze the account. Losses exceeding $37,000 (more than 1/2 account value) in 9 minutes.- 4/5-Present - We've received no meaningful updates or resolution. No additional progress has been communicated.- Lack of proactive fraud monitoring by Tastytrade.- Tastytrade cybersecurity protocols and the nature of the unauthorized access. 2FA is not required for trading activity and should be required!- Slow or insufficient customer response time during a live breach - Customer compensation for compromised account.We have repeatedly requested the following from Tastytrade. (Tastytrade customer service, via calls, has confirmed receipt of emails requesting additional information and investigation. Tastytrade has not responded as of 4/27.- Please provide a complete MAC address, login, IP address and other ********* history of device that submitted trades on 4/4/25.- Confirmation of any access to the account from unrecognized IP addresses or devices.- Who is leading the investigation and my point of contact at Tastytrade? What is timeline?- ************** or fraud protection does Tastytrade have in place for compromised accounts?

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** " our futures broker" fraudently and unfairly , purposely created a loss on my in the money option spread that had a defined risk and had no risk. My winning position was in the money all day in profit, *************** thru its " trader/ risk manager over rode my existing sales order and created a loss for a fraction of a second, then covered it up with a phony account balance . I called in and they quickly escalated and tried to offer me the winning trade after being caught....I'm totally distraught and don't trust having confidence, all my other trading accounts were positive for same trade and finished the day positive as well . Tasty Trade also holds our deposits for exstended times that are also out of the ordinary... I feel they are preying on customer accounts....I've felt this suspicion for a good while and infact have had previous calls/ concerns. This was a total fraud and I registered a complaint additionally with the futures commision.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, TastyTrade, made an unauthorized withdraw of $9,981 from my business bank account on 3/27/2025. I am not affiliated with TastyTrade in any way, nor have I ever done business with them. I've notified them, and they said there was nothing they could do about it.

  Customer Answer

  Date: 03/29/2025

  
  Better Business Bureau:
  
  My Bank has resolved this issue and has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  

  For the record, the company the complaint was about (TastyTrade) was not helpful at all in resolving this.  

  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left tastytrade for a few months whenever I thought, and now I know that rules were being actively violated when paying profits. I had already had an issue with having a cash settled options contract that was going to expire in the money but at 1601 RUT jumped out of the money. Crazy thing is everywhere else all across the Internet, every other chart on the planet had a price that would put me in the money except for tastytrade. I contacted them no response.I have pictures and the proof I have screenshots. I have everything to prove this is market manipulation, and price manipulation. So I left to clear my head because you really cant fight these people because its all in the fine print and Im gonna get some ridiculous response from them saying the firm has a policy. I understand you have a rule that says you can cheat and break rules. Please dont patronize me. I dont care what you say. I want the world to know that yall are unethical and will actively steal from me, especially females I have a feeling because it happening to my wife as well. Moving on the last four days,my whole account has been sucked up dry from fees. And whoever responds please do not direct me to your fee page ******* just because you have a because just because you have a rule and you make it legal, doesnt make it ethical. Its insulting to respond such arrogance. I am reporting them to compliance agencies. These people will steal your money, especially if they think youre new or female. They will legally steal from you because they lack liquidity, they dont know how to make money honestly, they dont know how to trade, and they are evil.The creator literally made fake show every morning. So its not a real trading platform. It is somewhere you go, learn your ******* and then move to a real broker.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE APPLIED MULTIPLE TIMES TO THIS COMPANY TO DO BUSINESS WITH, THEY HAVE REJECTED MULTIPLE TIMES, AND THEY NEVER GIVE YOU A REASON. I HAVE PERFECT CREDIT. THIS IS WRONG AND AS A CONSUMER WE SHOULD BE GIVEN A REASON. 

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day, everyone! I don't want to terrify anyone, but the rise in cybercrime is concerning. I was duped by an investment fraud organization that promised a 100 percent return in a week. I realize its greedy, but it can happen to anyone. I fail to this scam and lost up to $285k worth of cryptocurrency I taught that i was dealing with the right team until I requested for my withdrawal after some weeks of my membership but the process got declined, I tried to contact the customer care system for help they rather ask that I deposit an extra $74k USD for maintenance fee and some tax fees after I already have a total of $285k USD on hold, the whole situation got me really depressed and mad at a point that was when I got into looking out for a hacker who could be of help Luckily enough I came across **** ****** , I first texted her and she replied and I explained the situation to her and she assured me to be of help, I trusted her and we got going and in less than 48 hours I had all my funds back to my wallet, if you are a victim of scam kindly reach out to them via::Email:: rose__hoover__90__(@)__gmail__.__com Whats-App:: +1 ( 301 )__409__2753.

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tastytrade cannot be trusted:i signed up for an account promotion with a valid promotion code my application was accepted and later the account promotion of 5000 was confirmed by the account officer who opened my account.i set up an ach connection with my bank. i confirmed the micropayments and i saw it ready for funding and withdrawals.4 days later it was removed from my account. i asked why and was told that they have a policy (means nothing) which does not allow ach for people who do not live in the ***. i use ach with 7 companies. there is no law which would outlaw that, it would go against the us constitution !furthermore i was told that the promised and confirmed account premium could not be paid because i do not live in the ***. (i have email proof for the confirmation of the premium) as i have written , my account was accepted with the premium code and it was confirmed by email.proposed resolution: i ask for the full amount of 5000 usd to be paid. i am willing to hold the funds of one m plus the cash premium for one year.otherwise i want to be compensated for the opportunity cost and for the fees i had to pay to fund the account. at my return of only 20% of capital i lost more than 2500 usd in 5 days (550 per day) which i ask them to pay

  Customer Answer

  Date: 11/11/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around October 23, 2024, I submitted an application to open a brokerage trading account with ********************** I was subsequently denied the account after furnishing copies of my New York state drivers license, social security card, bank statements as well as a real time photo of myself. After inquiring into the reason for the denial, tastytrade responded that it has no obligation to disclose the reason for the denial. As a regulated financial institution, tastytrade should give consumers reasons for account opening denials after requesting extensive personal documentation from said consumers. Consumers should be aware of any and all adverse information that is used by financial institutions in order to correct such adverse information. 

  Business Response

  Date: 10/31/2024

  The Firm reviewed the Applicant's information as part of its account opening procedures, and the application returned several exceptions that require manual review under the Firm's Customer Identification Program ("CIP"). The Firm followed its risk-based procedures for reviewing the exceptions related to the Applicant's identifying information, as required of broker-dealers, and the Firm determined that the criteria to reject an application as outlined in said procedures had been met. The Customer Agreement that the Applicant signed at the time they submitted their account application addresses that the Firm reserves the right, in its sole discretion, to not open a customer account, allow an open account to engage in transactions, or maintain an open account if the Firm has a reasonable basis for determining that doing so would present potential risk to the Firm. 

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22477914
  
  I am rejecting this response because:

  I need to know what resources or third party organization the firm utilized in order to reject the initial application. This is needed in order to correct any discrepancies, false or incorrect information that is being furnished by any third party.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 11/11/2024

  The Firm is not required to provide specific details regarding its internal processes and procedures, nor is it required to disclose specific information regarding the vendors it uses for purposes of supporting its decision to reject an account application as the Firm does not run a hard credit check on any of its customers as part of its account opening due diligence process. The Firm's decision to reject the Applicant's account application was based entirely on its own risk-based assessment of the information provided, and through the use of risk-mitigating and information verification tools. This practice of using third-party information providers and/or services for verification purposes is disclosed to applicants at the time they submit their account application.