Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant Fake or "spoofed" numbers at any time of the day or night. This has gone on for years.

  Business Response

  Date: 02/04/2025

  Better Business Bureau:
  
  Inteliquent/Sinch Voice submits this response to Complaint No. 22881402.  
  
  Inteliquent/*********** and its affiliates are wholesale providers of telecommunications interconnection services.  Primarily, we carry telecommunications traffic between the networks of other providers.  Our provision of these services is as a common carrier, and we carry voice traffic to and from virtually every major and regional telecom provider in the **************  Inteliquent/Sinch Voice does not make calls to consumers.
  
  Our customers are not individuals; generally, they are other telecommunications providers, and it is our wholesale customers who provide services to the individuals who use telephone numbers to make calls.  Pursuant to federal Customer Proprietary Network Information regulations, our service provider customers cannot disclose information about their end-user customers to us.  Therefore, in order to resolve most complaints, we must notify our wholesale customers, and they must then initiate an investigation into the complaint and take action to resolve the issue. 

  In this case, the complainant did not provide the telephone number or numbers making the unwanted calls.  As such, we are unable to take further action to investigate or help stop the calls. 

  In order to assist the complainant with the calls he is receiving we need a few details for each call received:
  
  Calling Number;
  Called Number;
  Date of Call; and
  Time of Call (including time zone)
  
  Upon receipt of these details, we can then request that our customer(s) investigate the calls and take appropriate action.
  
  Kind regards,
  Inteliquent/Sinch Voice

• Initial Complaint

  Date:10/31/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gotten a call from this place during the day and then at 8 pm at night. They post they are law offices. They are trying to steal people's money by lying to you and telling you that you have a bad debt and that litigation is about to be brought against you unless you pay now. STOP CALLING ME!!!! I am not an idiot and I do not owe money to collections. If you call again, I will find a way to report you to the REAL law.

  Business Response

  Date: 11/11/2024

  Better Business Bureau:
  
  Inteliquent/Sinch Voice submits this response to Complaint No. 22496078.  
  
  Inteliquent/Sinch Voice and its affiliates, including Onvoy, LLC, are wholesale providers of telecommunications interconnection services.  Primarily, we carry telecommunications traffic between the networks of other providers. Our provision of these services is as a common carrier, and we carry voice traffic to and from virtually every major and regional telecom provider in the **************  Inteliquent/Sinch Voice does not make calls to consumers.
  
  Our customers are not individuals; generally, they are other telecommunications providers, and it is our wholesale customers who provide services to the individuals who use telephone numbers to make calls.  Pursuant to federal Customer Proprietary Network Information regulations, our service provider customers cannot disclose information about their end-user customers to us.  Therefore, in order to resolve most complaints, we must notify our wholesale customers, and they must then initiate an investigation into the complaint and take action to resolve the issue. 

  In this case,the complainant did not provide the telephone number or numbers making the unwanted calls.  As such, we are unable to take further action to investigate or help stop the calls. 

  In order to assist the complainant with the calls she is receiving we need a few details for each call received:
  
  Calling Number;
  Called Number;
  Date of Call; and
  Time of Call (including time zone)
  
  Upon receipt of these details, we can then request that our customer(s)investigate the calls and take appropriate action.
  
  Regards,
  Inteliquent/Sinch Voice