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Business Profile

Telecommunications

Peerless Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 88 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant phone calls, leaving no message

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated spam calls

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unwanted phone calls at anytime during the day

  • Initial Complaint

    Date:06/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every single day I receive calls that are from the Peerless Network system. I have repeatedly sent them emails asking them to cease and desist all calls, as I am on the *** and robocalls are illegal. I have multiple voicemails saved. Due to Peerless Network not taking action I can no longer answer my phone as I receive threatening messages. Peerless Network is responsible for ensuring their customers are placing legal calls and taking action when they are not. I am losing out on business as customers call my phone and if I dont have their number her saved I cannot answer it. I expect Peerless Network to cease and desist all calls to my number at once.

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** CALLS AND ASKS IF THIS IS *****. WHEN I ANSWERED. . I SAID THIS IS ***********, THEN THY HUNG UP ON ME.

  • Initial Complaint

    Date:05/21/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last month, have.been receiving increased calls from Peerless-NSR-Port/1. Want to file a complaint as I am registered on the do no call list. I want my number remove from their database. I used the carrier look up feature to note that almost 90% are from this carrier.

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite an FEC cease and desist peerless network continues to contact in an attempt to solicit personal information for reasons of stolen identity. Also it is believed that peerless network has been used to ghost (copy) or hack my mobile device. It's been noticed that mobile device (acts up or) frequently malfunctions either prior to or just after peerless network attempts contact. Contact is often from a Geneva phone of ************ as well an assortment of associated numbers.

  • Initial Complaint

    Date:05/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint regarding the repeated harassment I have been experiencing from your business. I have received hundred off calls from your *******, but each time I ask for the caller's name, ams ******* name they refuse to provide it.This behavior is completely unacceptable and has caused me significant distress. I demand this harassment cease immediately and that the individuals responsible for these calls be held accountable. It is my right as a consumer to know who is contacting me and for what purpose. My business voicemail is full from this ******* call everyday and my customers cant leave us voicemails. I expect a prompt response to this complaint and a resolution to this issue. Failure to address this matter will result in further action being taken.

  • Initial Complaint

    Date:05/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ************************************ had Call One for phone services for many years with an *** Discount, then Peerless Network purchased Call One. A couple of years ago, we began the process of moving away from land lines (****). The library had Peerless install a product that would turn the **** line into a digital line. The following year we transitioned to a unified communications system (VOIP) and moved away from the landlines completely. For a year following, we had continued to pay Peerless monthly (over three invoices that they sent, claiming that because of the merger of Peerless and Call One, they couldn't put all charges on one invoice). Then in October or November 2023, we received an invoice in excess of $9,000. When I inquired as to why we were receiving that invoice and what it was for, Peerless couldn't tell me definitively. It was conjectured, but not confirmed, that the order for the ******* Communications product wasn't ever put through to the billing department. But if it wasn't, then what was I paying for the entire year? Multiple attempts to communicate via email and phone over the past two months for a FULL EXPLANATION OF ALL CHARGES and why this invoice amount is being charged at this time to the library have been completely ignored. Not one communication from any Peerless employee. I am merely seeking an explanation of the invoice cost and clarification of what our invoice should be going forward, but I can't get a response from Peerless. Just this week I received a threatening letter regarding a past due amount. I'm willing to pay what we owe, but I need clarification on the charges, because I feel that the charges Peerless is telling me the library owes, should be offset by what we have already been paying them monthly the entire fiscal year to date, roughly $4,300.

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite having sent complaints to various agencies and using call blocking devices, we continue to receive spam calls, such as the one received earlier today.The spam caller spoke my first name, although never had I spoken to that person or to anyone associated with the spam phone call.That was scary and creepy.After doing a search, I discovered that the phone number of the spam caller appeared to be associated with the phone carrier, Peerless Network.In my opinion, the phone carrier is as responsible as the spam phone callers themselves for the proliferation of harassing and disturbing phone calls.It is my hope that relevant agencies will fine phone carriers that fail to vet responsibly and diligently their potential customers.

Peerless Network is NOT a BBB Accredited Business.

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