ComplaintsforUnited Tires

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased (2) pre-owned high tread depth tires from them via ***** One of the tires received developed a leak in a previously patched area less than a week later, which cannot be fixed! This seller has put me thru hell! Make a long story short, they do not have an acceptable replacement tire to send me and have offered an account credit only if I return the tire. Problem is, when I had their tires installed, my old tires were scrapped and I have nothing to put on the car in the meantime to return their junk tire so I can buy a replacement!

  Business response

  07/19/2024

  Dear *********,

  
  I'm really sorry to hear about your experience. That sounds incredibly frustrating. Have you tried contacting **** customer support about this? Sometimes they can step in and help resolve issues with sellers. Alternatively, maybe you could ask the seller to provide a temporary tire or cover the cost of a rental so you're not left without a functioning car. Its unacceptable for you to be in this situation after making a purchase in good faith.

  
  Thank you for your understanding.

  Customer response

  07/19/2024

   
  Complaint: 22007955
  
  I am rejecting this response as it is totally absurd!   How can you reasonably expect **** to get involved in your company's advertised warranty on their web site?  Your company already advised me that you do not have the same brand/same model replacement tire to send me and if I want a refund,  I must return the defective tire in order to have it issued!  The tires I previously had might have been low on tread, but atleast they held air - but I do not have them any longer as they were recycled when your tires were installed!  Do you expect me to put my car up on blocks while I return your defective tire and wait for a refund in-order to go buy a replacement?  Shame on you and your worthless warranty!

  Sincerely,
  
  *******************************

  Business response

  07/23/2024

  Unfortunately, in order for us to refund the product, you would need to return it. 
  Please let us know if you have any questions or concerns.
  Thank you. 
  
  

  Customer response

  07/23/2024

   
  Complaint: 22007955
  
  I am rejecting this response because it is totally unreasonable to expect any consumer that receives a defective tire from you to first return that tire before receiving either a refund or a replacement. Nowhere is this mentioned on **** under the terms of your advertised warranty - which I relied upon when I made the purchase. You previously advised that you have no acceptably-comparable replacement tire to send me, and you won't even issue a refund as you claim that I must return the defective tire first, which leaves me no usable tire to install and drive on in the meantime!  This smacks of fraudulent and misleading business practices at the very least.  Shame on you!  Future Buyers Beware - Especially Veterans!
  

  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered RUN FLAT tires from United Tires and within 2 wks one of the tires had a ***** (bulging walls). This means the tire is defective and the walls are weak. I contacted the company who said they cannot replace the tire because I have to report the issue within 48hrs of installation! How? The issue wasn't there in those 48hrs. The walls has weakened as the 2 wks went by. And will continue to weaken and buldge. They refuse to acknowledge or to resolve this simple issue, so I would recommend for anyone to STAY AWAY FROM UNITED TIRES!!!!!

  Business response

  07/17/2024

  Hello.
  
  The customer was driving on a tire for over 2 weeks and, unfortunately, damaged an item.
  
  Unfortunately, we do not offer a road hazard warranty.

  Customer was provided with a 20% discount on his next purchase. 
  
  Proofs are attached.
  
  Thank you.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered 2 tires from United Tires website. After multiple days I finally received an email from the owner that my tires have shipped. 4 days later, ***** tracking shows that the package is still not in ***** possession. I contact the owner and he told me that the tires I ordered were already sold (this is now a week after I paid). My car had a blowout and left me stranded on the side of the road and nearly totaled my car due to the wreck the blowout caused. This is because my tires are late. I was forced to drive on bad tires because the owner of United Tires failed to inform me that the tires I paid for are out of stock. Instead they chose to take my money and send no tires or update until I sent multiple emails. I want the tire company to send me my tires and also provide a refund for the trouble they caused due to their unprofessional shameful business tactics.

  Business response

  07/17/2024

  Hello.

  We are sorry that some item were not available.

  We shipped you replacement that you requested (attaching screenshot)

  Also we issued a partial refund on top of that per our agreement (attaching screenshot)

  A partial refund was issued (attaching screenshot)

  Item was delviered (atatching screenshot)

  Please let us know if you have any questions. 

  Thank you. 

  Customer response

  07/17/2024

   
  Complaint: 21929543
  
  I am rejecting this response because: the tires were in terrible condition and no tire shop in town would mount them because it was not safe to do so. 
  
  Sincerely,
  
  ***********************

  Business response

  07/18/2024

  We are sorry to hear that.

  Please feel free to return it for a FULL REFUND! 

  Thank you. 

   

  United Tires
  
  ************************************
  
  
  

  Customer response

  07/18/2024

   
  Complaint: 21929543
  
  I am rejecting this response because: I am unable to return the tires because *********** or **** won't ship junk tires, and some of the postal workers laughed at me for even trying to ship the tires because they are obviously garbage. Even if the companies did agree to ship the junk tires, the cost of shipping would be greater than the refund amount. Please refund.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Just bought tires they described as in good condition on their company website. The tires were delivered and do Not fit the description they advertised online. They say they offer a satisfactory return policy but they CHARGE the customer to return the ********************** which of course, is very expensive. They could have provided a picture of the tires but then, no one would purchase them if they saw the extremely weak condition of the tires. In my case, the quieting foam is all torn and burnt out of the tire? Their ad mentions that there may be a minor repair on certain used tires but they were referring to a small repair patch, not the main reason for purchasing this particular type of tire, which was the quieting foam... I would like a full refund of my money and for unitedtire.com to pay for the return shipping charges.

  Business response

  04/20/2024

  Hello.

   

  Thank you so much for reaching us.

   

  We are still waiting for your reply to our last email. 

   

  As you mentioned, we do advertise that item may be repaired. 

   

  If you are not happy with the item - please return it and we will be happy to issue a full refund.

   

  The return addres is:

   

  United Tires LLC

  *********************************************************

   

  Thank you. 

  Customer response

  04/23/2024

   
  Complaint: 21594690
  
  I am rejecting this response because:
  United Tire requested pictures yesterday that clearly show the extremely weak condition of the tires but I couldn't send them until today due to it taking me time to figure out how to attach the pictures. United tire's description said the tires may have a minor repair but these tires have Multiple repairs and are not equipped as they were described because one of them has all the quieting form burnt down to nothing and almost completely ripped out. United Tire's description made it seem like the tires, at the absolute most, might have a single patch repair and this clearly isn't the case with either of the tires. I again request that United Tire does the right thing and pays for the return shipping so I can return the defective tires that weren't described accurately and get my money refunded.
  
  Sincerely,
  
  *******************

  Business response

  04/23/2024

  We are happy to resolve this concern and offer a full refund.

   

  Please return the item so we can proceed with a refund.

   

  Thank you. 

  Customer response

  04/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  04/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered four tires from United tire that were supposed to have 5 1/2 tread. Five is what is required for a lease return to not have to buy new tires so 5 1/2 wouldve been perfect. However, the tires were nowhere near 5 1/2 and customer service after me sending multiple pictures are asking me to send these four heavy tires back to them. The tires were thrown out, they had no tread, were not safe and even had patches where it appeared screws had gone into them. I thought theyd issue a refund but they refused

  Business response

  04/15/2024

  Hello.
  
  Thank you so much for reaching out to us. 
  
  We are very sorry about this issue and ready to resolve it.

  Please return the tires back to ** to the address below so we can refund you for them:

  United Tires LLC

  *******************************************************
  
  

  Thank you. 

  Customer response

  04/15/2024

   
  Complaint: 21566907
  
  I am rejecting this response because:

  They are not telling the truth, but luckily, I have the email thread screenshots attached. I went back-and-forth with them many times. I did not get a this is good customer service kind of feel from them at all. It started with them telling me they dont guarantee even tread and that if the tread in any place is 5 1/2 it should count, you can see internally what they said back-and-forth even the woman thought they should be refunded, but ultimately the guy who is on the email as head of customer relations told me to send them back on my dime and they would look at them and decide whether to give me a refund or not. I was already out , almost 200 at the time and I certainly didnt trust them by then to spend another bunch of money sending them from ******* to ******* only to hear they deemed them 5 1/2 at some weird place on the Tire  thats their scam probably, they know no one will pay to send these tires back, especially after the way they talk to you

  
  Sincerely,
  
  *****************************

  Business response

  04/16/2024

  In our sale policy, we advertise that used tires will never be entirely worn across the tire.
  
  This is why we provide pictures of the actual tire with a measuring gauge in the middle groove.
  
  Still, we are happy to take the item back and issue a refund.
  
  Unfortunately, our customer is refusing to return the item and, most likely, using it to try to get a refund on top of the item.
  
  Our return address was provided in the previous reply.
  
  Please feel free to reach out to us anytime.

  Customer response

  04/16/2024

   
  Complaint: 21566907
  
  I am rejecting this response because:

   

  they sent me bald, unusable tires, and just like it says in the attached email correspondence from them, they would only cover the cost of the shipping of the tires back to them, which would cost me more than the actual tires themselves if I were to buy more tires from them, and obviously I was not going to do that after they continued to lie to me. Who in their right mind would get an even deeper in costs with a company like this ?
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought two used tires from this bussiness. I paid over $70 to have them installed. Three days later my tire light came on my vehicle. It was the two tires i bought from united tires. I took them back to the business that installed them for me. They inspected them and both tires had pinhole leaks on the sidewalls. I contacted the seller and was told I should have notified within 48 hrs. They were small leaks and my tire light came on the third day. Do not buy from these people. They claim to have all these checks done on these tires and the two they sold me were defective. I lost out on over $240. These people should be ashamed of themselves.

  Business response

  03/25/2024

  Hello.

  Thank you so much for reaching us. 

  We are very sorry about this issue.

  Please return the item and we will be happy to refund you.

  Please let us know if you need any assistance from us.

  Thank you! 

  Customer response

  03/26/2024

   
  Complaint: 21471965
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************** I purchased new tires from discount tires and I paid for the disposal of your garbage defective tires. If you don't want to refund me no worries. I have new tires and I left my reviews for your false advertising.  My two tires I purchased from discount tires said were triple checked with no defects, but they both were defective. You guys are a scam. How sad. 

  Business response

  04/07/2024

  Dear ************;,
  We appreciate you taking the time to share your experience with us. We're truly sorry to hear about the inconvenience you've faced with the tires you purchased from **.
  Upon reviewing your case, we noticed that you reached out to us after more than 7 days from the date of purchase, which is beyond our standard return window. However, despite this, we understand the importance of resolving issues promptly for our customers.
  We took immediate action by providing you with return labels to ship the tires back for inspection and resolution. However, regrettably, we did not receive any response from you after providing the return labels.
  We strive to provide high-quality products and exceptional customer service, and we're disappointed to hear that your experience did not meet your expectations. We take all feedback seriously and will use it to improve our processes and better serve our customers in the future.
  If you would still like to discuss this matter further or require any assistance, please don't hesitate to reach out to us. We're here to help.
  Best regards,

• Initial Complaint

  02/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an online order on February 22nd for a set of four used tires. The payment I used was PayPal Express which I have a receipt in the funds were posted immediately. The tire company still has yet to send my package because they are saying they have not received the funds. PayPal has specifically sent over emails and also receipts to show it has been posted to my account and the payment has been made in full.

  Business response

  02/26/2024

  Dear customer,
  I hope this message finds you well. Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you may be experiencing.
  We have thoroughly investigated the situation, and as you mentioned, multiple confirmations were indeed sent to your email address. Additionally, we have attached screenshots of the confirmation process for your reference.
  Moreover, we reached out to PayPal regarding the payment status, and they have confirmed in writing that the payment is currently on hold We understand the frustration this may cause and want to assure you that we are actively working to resolve the issue promptly.
  Please be assured that your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. If there's anything specific you would like us to address or if you have any additional information that might assist in expediting the resolution, please don't hesitate to let us know.
  Once again, we apologize for any inconvenience this may have caused and appreciate your patience as we work towards a swift resolution.
  Best Regards,

  Customer response

  02/27/2024

   
  Complaint: 21340559
  
  I am rejecting this response because:

  There is no solution except telling me to make another payment which I had already made in full the day of the order hence having the complete receipt from PayPal showing the order was completed
  
  Sincerely,
  
  *******************

  Business response

  02/28/2024

  It is not a problem for you to place another order on our website at any time. 

  As you can see from a screenshot, your payment has been canceled  and never went through.

  It is why we never ship orders until payment is cleared out. 

  Please let us know if you have any other questions. 

  Thank you. 

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Untied tires sent me two tires for an order placed. One of the tires had an obvious stab hole that you could plainly see from the inside. I had to pay for the mount of the defective tires and I had to pay to dispose of the defective tire. emails from: ******************* I have two problems. I just got back from the ***** store and they said I needed two labels one for each tire. So that was a wasted trip thank you very much. And the cost to mount two tires is ***** not the 30 you reimbursed me. I expect to be compensated for the entire cost of mounting your defective tires. Not to mention the wasted time.from united tires Hello.Thank you for getting back to us.We are sorry to hear about that.As stated above, we wanted just the good tire back. There is no need to return the damaged tire, you can ************ of it.Per our policy, we can cover only the installation cost of the defective tire.************************* CCO (Chief Customer Officer) at ****************** LLC ****************************

  Business response

  12/30/2023

  Hello.
  
  We would like to inform you that our customer received 2 replacement ********************** (more expensive than he purchased initially) + reimbursement for the installation of the tire ($29.99 his receipt shows).
  On top of that, per our agreement, he had to return the original items to us and never did so. 
  Therefor we expect him to return the original item, or we would have to proceed with legal actions. 
  
  Thank you. 

  Customer response

  01/02/2024

   
  Complaint: 21068962
  
  I am rejecting this response because: I sent the tire back with their own RMA number once I got clarification in the email that they didn't want both tires back. In fact it was shipping before I filed this complaint. I want the entire cost of mounting both tires of the defective set since they promise to send inspected tires. They had to replace the set because they could plainly see the hole in my picture. Then they only expect to pay for the mounting cost of the defective tire? I had to pay to mount the defective SET then pay to mount the replacement SET. This is not fair to the consumer considering they were derelict in their own stated duties. 
  
  Sincerely,
  
  ***************************

  Business response

  01/03/2024

  We already refunded the installation cost.

  Confirmation was attach to our prior message. 

  Still waiting for the customer to return an extra items he received and refuses to send it back. 

  Thank you. 

  Customer response

  01/05/2024

   
  Complaint: 21068962
  
  I am rejecting this response because: They only covered the cost of the mounting of the defective tire in the set of two which was $30. The total cost to mount the set was actually $69 dollars. I also had to pay for the mounting of the second set of two they sent in replacement which was an additional $69.00. I expect them to pay for the total cost of mounting the defective set which would require them to pay an additional $39 dollars. 
  
  Sincerely,
  
  ***************************

  Business response

  01/08/2024

  Unfortunately, according to our policy that is written on our website we are able to cover only the installation cost of the defective item.

  Which is already out of the transaction since we shipped him a defective tire, not a defective installation service. 

  Thank you. 

  Customer response

  01/16/2024

   
  Complaint: 21068962
  
  I am rejecting this response because: It also says on your website that you inspect the tires which is clearly not the case and just an outright fabrication. You and your company are nothing more than snake oil salesmen and karma will always deal with people like you. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  l bought what i believed were new tires for a lower price.l called the Company to inform them that the tires look worn out & it would not last 2 months on the road because im in a state that the weather will not permit.The 3 representatives said i agreed in conversation to used tires,when they played the tape for me there is no conversation with me agreeing to purchase used tires.l have the 2 emails of ***************** never stated i agree to knowingly buy USED tires.l stated that i feel deceived& they are doing customers a disservice & not letting us know that tires are used until after its charged on the credit card.

  Business response

  12/20/2023

  Dear *********,
  Thank you for bringing this matter to our attention, and we sincerely apologize for any confusion or inconvenience you have experienced with your recent tire purchase.
  We understand the importance of clear communication and transparency, and we regret any misunderstanding that *** have occurred during your interactions with our representatives. Our goal is to ensure that our customers have a positive experience, and we take your concerns seriously.
  Upon our review, it is confirmed that there was a mistake or miscommunication regarding the nature of the tires you purchased, we are more than willing to facilitate a return and address your concerns promptly.
  Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to resolve this matter.Please return the tires to our address so we can process a refund. 

  Once again, we apologize for any inconvenience this *** have caused, and we look forward to resolving this matter to your satisfaction.
  Best regards,

  Customer response

  12/20/2023

   
  Complaint: 20961175
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************..lt is apparent that the Company is purposely evading the question.l am not filling a complaint because of a refund,my dispute was I was deceived & I'm not paying to return the tires,if the Company admits to being guilty then they should take responsibility for sending me the "return label"also.

  Business response

  12/21/2023

  Unforutnately, we can not admit that we are "guilty" since while talking to you on a phone we advertised tires as used a few times.

  On top of that, you received an invoice to your email in seconds after the payment was taken and you saw what was in it. 

  Will all of that being said,unfortunately it was not our fault. 

  But we are still more than happy to take these tires back if you ship them to us. 

  Thank you. 

  Business response

  12/27/2023

  Hello.

   

  We are happy to take the item back if our customer has no use for it. 

   

  Please Ship it back to our address so we can proceed with a refund.

   

  Thank you. 

  Customer response

  12/27/2023

   
  Complaint: 20961175
  
  I am rejecting this response because:
  
  Again i need the RETURN LABEL can someone from the Company email me the return label allowing me

  to send the tires off by *** or FED EX.l want to get this resolved & put this behind me.

  Business response

  12/30/2023

  Returns labels attached.

   

  Thank you. 

• Initial Complaint

  11/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Made a purchase and never received it. They have proof my purchase never arrived. Their response was no refunds and thanks for understanding!

  Business response

  12/27/2023

  Dear **********;,
  
  I'm sorry to hear about the inconvenience you've experienced with your purchase. It's understandably frustrating when you've paid for a product and it hasn't been delivered as expected.
  
  I recommend reaching out to the customer support team again, providing them with the proof that your purchase never arrived. Clearly outline the details of the situation, emphasizing your disappointment and the impact it has had on your experience as a customer. Politely but firmly request a resolution, whether that be a refund, replacement, or another appropriate solution.
  
  If their response remains unsatisfactory, you may want to consider escalating the matter by contacting your payment provider (if applicable) or reporting the issue to relevant consumer protection agencies. Additionally, consider sharing your experience on social media or other review platforms, as companies often take customer feedback seriously, especially when it's public.
  
  I hope this helps, and I wish you the best in resolving the issue.
  
  Sincerely,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩