Business Profile

Tire Dealers

United Tires

Complaints

This profile includes complaints for United Tires's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

33 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Set of (4) Used 215/55R18 Bridgestone Turanza EL440 Tires 1 has a huge chunk missing from the sidewall making it unsafe and unusable, since my vehicle is all-wheel drive all 4 tires must have even tread wear. After repeated emails to the Seller through **** the only option I was offered was a 50% Refund on that 1 tire, not a full refund of the $203.96 I paid, nor is the seller willing to pay the shipping costs for me to return them. I made it clear in all my communications I have Already purchased new tires.
Business Response
Date: 10/18/2024
Hello.

Thank you so much for reaching out to us.

We are happy to take these tires back if you have no use for them.

Please returnthem back to the address below for a full refund:

United Tires

************************************

Let us know if you have any questions.

Thank you.
Customer Answer
Date: 10/23/2024

Complaint: 22430060

I am rejecting this response because: It would cost me $30/per tie more than half what I paid

Sincerely,

***** ******
Business Response
Date: 10/23/2024
There will be no charge on our end.
A full refund will be issued once we get it back.
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 tires on 9/19/24. Both tires that arrived have been patched. Upon taking them to Discount Tire to have 1 installed I was told they will not install them due to safety issues with the patches. I now have to pay $60 to return the tires to get my $100 back for 2 tires I can't even use.
Business Response
Date: 09/25/2024
Dear Scott ,
Thank you for reaching out to us and bringing this to our attention. We sincerely apologize for any inconvenience youve experienced.
We would like to clarify that if you decide to purchase replacement tires, we do offer free returns, so you would not need to pay the $60 return fee. Additionally, the patches on the tires come with a lifetime warranty, ensuring that they are safe and reliable for use. This information was fully disclosed on our website at the time of purchase.
We understand your concerns and want to resolve this situation promptly. Pleaseuse provided return label to ship these tires back for a refund.
Best regards,
Customer Support Team
Customer Answer
Date: 09/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:08/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 2 new Continental tires from United Tire on March 4, 2024. The attached photo shows that the tire basically split down the middle showing the steel belt, an obvious manufacturer defect. Upon contacting United Tire and even speaking to ****, the supposed owner, about the situation, I was given an uncaring attitude and response stating I'm out of warranty. I stated I only purchased the tires a few months ago and was told the 12 month "hassle-free" "no-worry" warranty only applies to UNMOUNTED, UNUSED tires. If you actually use the tires they will only warranty them for 48 HOURS! I finally asked for help to deal with Continental directly for a manufacturer warranty and was told that's not their problem. This is a shady business and practice, I would warn anybody to purchase elsewhere before ever dealing with United Tire. I have all photos receipts dates etc as proof.
Business Response
Date: 08/02/2024
Thank you for reaching out to us. We understand your concerns regarding the tires you purchased. However, as stated in our warranty policy, we do not offer a warranty for tires that have been driven for five months. The warranty only covers unmounted, unused tires for 12 months, and once the tires are mounted and driven, the warranty period is limited to 48 hours. We recommend contacting Continental directly for any manufacturer warranty claims. We apologize for any inconvenience this may have caused and are happy to assist you further within the terms of our warranty policy.
Customer Answer
Date: 08/05/2024

Complaint: 22076872

I am rejecting this response because the tires were not purchased on their website but through a ****** search for continental tires. The details of their ridiculous warranty clause were not posted there. Also the *** numbers on tires show they were over 6 years old at the time of purchase, which was never disclosed to me.

Sincerely,

*****************
Business Response
Date: 08/05/2024
We understand that a search was done through Google.

But to place an order, you were transferred to our website, and by proceeding with an order, you agreed to Terms and Conditions.

All of our policies are written on the website and are easy to find.
Customer Answer
Date: 08/05/2024

Complaint: 22076872

I am rejecting this response because: no mention was made of these tires being 6 years old. This was a deliberate misleading of a customer

Sincerely,

*****************
Initial Complaint
Date:07/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased (2) pre-owned high tread depth tires from them via ***** One of the tires received developed a leak in a previously patched area less than a week later, which cannot be fixed! This seller has put me thru hell! Make a long story short, they do not have an acceptable replacement tire to send me and have offered an account credit only if I return the tire. Problem is, when I had their tires installed, my old tires were scrapped and I have nothing to put on the car in the meantime to return their junk tire so I can buy a replacement!
Business Response
Date: 07/19/2024
Dear *********,

I'm really sorry to hear about your experience. That sounds incredibly frustrating. Have you tried contacting **** customer support about this? Sometimes they can step in and help resolve issues with sellers. Alternatively, maybe you could ask the seller to provide a temporary tire or cover the cost of a rental so you're not left without a functioning car. Its unacceptable for you to be in this situation after making a purchase in good faith.

Thank you for your understanding.
Customer Answer
Date: 07/19/2024

Complaint: 22007955

I am rejecting this response as it is totally absurd! How can you reasonably expect **** to get involved in your company's advertised warranty on their web site? Your company already advised me that you do not have the same brand/same model replacement tire to send me and if I want a refund, I must return the defective tire in order to have it issued! The tires I previously had might have been low on tread, but atleast they held air - but I do not have them any longer as they were recycled when your tires were installed! Do you expect me to put my car up on blocks while I return your defective tire and wait for a refund in-order to go buy a replacement? Shame on you and your worthless warranty!
Sincerely,

*******************************
Business Response
Date: 07/23/2024
Unfortunately, in order for us to refund the product, you would need to return it.
Please let us know if you have any questions or concerns.
Thank you.

Customer Answer
Date: 07/23/2024

Complaint: 22007955

I am rejecting this response because it is totally unreasonable to expect any consumer that receives a defective tire from you to first return that tire before receiving either a refund or a replacement. Nowhere is this mentioned on **** under the terms of your advertised warranty - which I relied upon when I made the purchase. You previously advised that you have no acceptably-comparable replacement tire to send me, and you won't even issue a refund as you claim that I must return the defective tire first, which leaves me no usable tire to install and drive on in the meantime! This smacks of fraudulent and misleading business practices at the very least. Shame on you! Future Buyers Beware - Especially Veterans!

Sincerely,

*******************************
Initial Complaint
Date:07/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of tires from United Tires. their warranty reads ;1 year warranty but only 48hours to report a problem. One of the tires that was "tested" and warranted had a pin size hole leak. It was loosing .5 to 1lb of air per day. at that rate it takes 5-10 days to register"low air" on the sensor. When I notices the tire was 7 lbs low it was about 10 days after installation. There was no new puncture or nail in the tire, only a bubbles out of a pin size hole from the defective tire. ******** refuses to stand by their warranty claiming I only had 48 hr from installation not 48 hrs from noticing the leak. It is impossible to see or feel a difference after 48hrs. totally misleading advertising. I want my money back or a replacement tire.
Business Response
Date: 08/06/2024
Hello.

The customer installed a tire and was driving on it for a few days with 0 issues.
Then the tire got damaged and he requested us to cover it.
We shipped him a replacement tire that has been delivered:
276995219590 - FedEx

The issue was taken care of and there was 0 reason to file a claim on BBB.
Initial Complaint
Date:07/07/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered RUN FLAT tires from United Tires and within 2 wks one of the tires had a ***** (bulging walls). This means the tire is defective and the walls are weak. I contacted the company who said they cannot replace the tire because I have to report the issue within 48hrs of installation! How? The issue wasn't there in those 48hrs. The walls has weakened as the 2 wks went by. And will continue to weaken and buldge. They refuse to acknowledge or to resolve this simple issue, so I would recommend for anyone to STAY AWAY FROM UNITED TIRES!!!!!
Business Response
Date: 07/17/2024
Hello.

The customer was driving on a tire for over 2 weeks and, unfortunately, damaged an item.

Unfortunately, we do not offer a road hazard warranty.
Customer was provided with a 20% discount on his next purchase.

Proofs are attached.

Thank you.
Initial Complaint
Date:07/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 tires from United Tires website. After multiple days I finally received an email from the owner that my tires have shipped. 4 days later, ***** tracking shows that the package is still not in ***** possession. I contact the owner and he told me that the tires I ordered were already sold (this is now a week after I paid). My car had a blowout and left me stranded on the side of the road and nearly totaled my car due to the wreck the blowout caused. This is because my tires are late. I was forced to drive on bad tires because the owner of United Tires failed to inform me that the tires I paid for are out of stock. Instead they chose to take my money and send no tires or update until I sent multiple emails. I want the tire company to send me my tires and also provide a refund for the trouble they caused due to their unprofessional shameful business tactics.
Business Response
Date: 07/17/2024
Hello.
We are sorry that some item were not available.
We shipped you replacement that you requested (attaching screenshot)
Also we issued a partial refund on top of that per our agreement (attaching screenshot)
A partial refund was issued (attaching screenshot)
Item was delviered (atatching screenshot)
Please let us know if you have any questions.
Thank you.
Customer Answer
Date: 07/17/2024

Complaint: 21929543

I am rejecting this response because: the tires were in terrible condition and no tire shop in town would mount them because it was not safe to do so.

Sincerely,

***********************
Business Response
Date: 07/18/2024
We are sorry to hear that.
Please feel free to return it for a FULL REFUND!
Thank you.

United Tires

************************************

Customer Answer
Date: 07/18/2024

Complaint: 21929543

I am rejecting this response because: I am unable to return the tires because *********** or **** won't ship junk tires, and some of the postal workers laughed at me for even trying to ship the tires because they are obviously garbage. Even if the companies did agree to ship the junk tires, the cost of shipping would be greater than the refund amount. Please refund.

Sincerely,

***********************
Initial Complaint
Date:04/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Just bought tires they described as in good condition on their company website. The tires were delivered and do Not fit the description they advertised online. They say they offer a satisfactory return policy but they CHARGE the customer to return the ********************** which of course, is very expensive. They could have provided a picture of the tires but then, no one would purchase them if they saw the extremely weak condition of the tires. In my case, the quieting foam is all torn and burnt out of the tire? Their ad mentions that there may be a minor repair on certain used tires but they were referring to a small repair patch, not the main reason for purchasing this particular type of tire, which was the quieting foam... I would like a full refund of my money and for unitedtire.com to pay for the return shipping charges.
Business Response
Date: 04/20/2024
Hello.

Thank you so much for reaching us.

We are still waiting for your reply to our last email.

As you mentioned, we do advertise that item may be repaired.

If you are not happy with the item - please return it and we will be happy to issue a full refund.

The return addres is:

United Tires LLC
*********************************************************

Thank you.
Customer Answer
Date: 04/23/2024

Complaint: 21594690

I am rejecting this response because:
United Tire requested pictures yesterday that clearly show the extremely weak condition of the tires but I couldn't send them until today due to it taking me time to figure out how to attach the pictures. United tire's description said the tires may have a minor repair but these tires have Multiple repairs and are not equipped as they were described because one of them has all the quieting form burnt down to nothing and almost completely ripped out. United Tire's description made it seem like the tires, at the absolute most, might have a single patch repair and this clearly isn't the case with either of the tires. I again request that United Tire does the right thing and pays for the return shipping so I can return the defective tires that weren't described accurately and get my money refunded.

Sincerely,

*******************
Business Response
Date: 04/23/2024
We are happy to resolve this concern and offer a full refund.

Please return the item so we can proceed with a refund.

Thank you.
Customer Answer
Date: 04/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:04/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered four tires from United tire that were supposed to have 5 1/2 tread. Five is what is required for a lease return to not have to buy new tires so 5 1/2 wouldve been perfect. However, the tires were nowhere near 5 1/2 and customer service after me sending multiple pictures are asking me to send these four heavy tires back to them. The tires were thrown out, they had no tread, were not safe and even had patches where it appeared screws had gone into them. I thought theyd issue a refund but they refused
Business Response
Date: 04/15/2024
Hello.

Thank you so much for reaching out to us.

We are very sorry about this issue and ready to resolve it.
Please return the tires back to ** to the address below so we can refund you for them:
United Tires LLC
*******************************************************

Thank you.
Customer Answer
Date: 04/15/2024

Complaint: 21566907

I am rejecting this response because:
They are not telling the truth, but luckily, I have the email thread screenshots attached. I went back-and-forth with them many times. I did not get a this is good customer service kind of feel from them at all. It started with them telling me they dont guarantee even tread and that if the tread in any place is 5 1/2 it should count, you can see internally what they said back-and-forth even the woman thought they should be refunded, but ultimately the guy who is on the email as head of customer relations told me to send them back on my dime and they would look at them and decide whether to give me a refund or not. I was already out , almost 200 at the time and I certainly didnt trust them by then to spend another bunch of money sending them from ******* to ******* only to hear they deemed them 5 1/2 at some weird place on the Tire thats their scam probably, they know no one will pay to send these tires back, especially after the way they talk to you

Sincerely,

*****************************
Business Response
Date: 04/16/2024
In our sale policy, we advertise that used tires will never be entirely worn across the tire.

This is why we provide pictures of the actual tire with a measuring gauge in the middle groove.

Still, we are happy to take the item back and issue a refund.

Unfortunately, our customer is refusing to return the item and, most likely, using it to try to get a refund on top of the item.

Our return address was provided in the previous reply.

Please feel free to reach out to us anytime.
Customer Answer
Date: 04/16/2024

Complaint: 21566907

I am rejecting this response because:

they sent me bald, unusable tires, and just like it says in the attached email correspondence from them, they would only cover the cost of the shipping of the tires back to them, which would cost me more than the actual tires themselves if I were to buy more tires from them, and obviously I was not going to do that after they continued to lie to me. Who in their right mind would get an even deeper in costs with a company like this ?

Sincerely,

*****************************
Initial Complaint
Date:03/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two used tires from this bussiness. I paid over $70 to have them installed. Three days later my tire light came on my vehicle. It was the two tires i bought from united tires. I took them back to the business that installed them for me. They inspected them and both tires had pinhole leaks on the sidewalls. I contacted the seller and was told I should have notified within 48 hrs. They were small leaks and my tire light came on the third day. Do not buy from these people. They claim to have all these checks done on these tires and the two they sold me were defective. I lost out on over $240. These people should be ashamed of themselves.
Business Response
Date: 03/25/2024
Hello.
Thank you so much for reaching us.
We are very sorry about this issue.
Please return the item and we will be happy to refund you.
Please let us know if you need any assistance from us.
Thank you!
Customer Answer
Date: 03/26/2024

Complaint: 21471965

I am rejecting this response because:

Sincerely,

*************************** I purchased new tires from discount tires and I paid for the disposal of your garbage defective tires. If you don't want to refund me no worries. I have new tires and I left my reviews for your false advertising. My two tires I purchased from discount tires said were triple checked with no defects, but they both were defective. You guys are a scam. How sad.
Business Response
Date: 04/07/2024
Dear ************;,
We appreciate you taking the time to share your experience with us. We're truly sorry to hear about the inconvenience you've faced with the tires you purchased from **.
Upon reviewing your case, we noticed that you reached out to us after more than 7 days from the date of purchase, which is beyond our standard return window. However, despite this, we understand the importance of resolving issues promptly for our customers.
We took immediate action by providing you with return labels to ship the tires back for inspection and resolution. However, regrettably, we did not receive any response from you after providing the return labels.
We strive to provide high-quality products and exceptional customer service, and we're disappointed to hear that your experience did not meet your expectations. We take all feedback seriously and will use it to improve our processes and better serve our customers in the future.
If you would still like to discuss this matter further or require any assistance, please don't hesitate to reach out to us. We're here to help.
Best regards,

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