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Business Profile

Travel Agency

Sky Bird Travel & Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a travel agent and confirmed a reservation for airline tickets with Sky Bird Travel and Tours. On Friday Nov. 3, I sent credit card #'s to pay for the reservation toSky **** on theirwebsite. The ticket time limit they needed to be issued was Saturday Nov. 4, 950pm. The price on Nov. 3 was $1013 each x 3 tickets. My main office sent authorization to Sky **** at 406pm eastern time on Nov. 3 to issue tickets.On Nov. 6 I had not received ticket #'s, so I called Sky****. I was informed the reservations were cancelled because of nopayment. The agent made a new reservation for $1060 each and said my clients would have to pay this amount. Sky **** 1st said that I never gave them the payment information. I did, in fact, on Friday Nov.3, as shown on this reservation page nelow, and a copy of what I sent to them."FORM OF PAYMENT DATA EXISTS *FOP TO DISPLAY ALL" Then they claimed the credit card was declined. There were 2 different credit cards. I asked which one and why they didn't contact me, with no answer because they never tried to charge the cards.With nothing left to argue, ******** said the airfare isn't guaranteed until paid for, and would not admit they just didn't try to issue the tickets on Friday Nov. 3.They will not stand by the airfare of Nov. 3 of $1013 each. Finally on Thursday, I told them to just get the tickets issued because I knew the price was going to be higher again if I lost those reservations. Then I was told the price is higher again, at $1065 each. So they expect me or my clients to pay the additional $52 each for the tickets, a totalof $156.00.Skybird should pay the additional $156 to cover the cost of their mistake. A business needs to stand by their errors and make it right for the customer. It is very disappointing that a company I've worked with so many times before, has lowered themselves to flat out lie to cover their mistakes.

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