Business ProfileforTravel Zap Inc.

Booking Reference: ********* Deposit Receipt Number: 1629-7057 Deposit Amount: $300 On April 24, 2024, I made a reservation with DESTIFY for a trip that included accommodation at ************* Luxury. On July 22, 2024, DESTIFY informed me that Sandos Cancun Luxury will no longer allow children to attend starting January 2025. Consequently, my accommodation was changed to **************************According to DESTIFY's terms and conditions, if a major change involves a pre-departure change of hotel, customers can cancel without charge if they notify within 24 hours. I was notified of the change on July 22, 2024, at 4:45 PM EST and responded at 5:00 PM EST, within the 24-hour period and 269 days prior to the reservation date.If ************************* had been presented initially, I would not have booked. Sandos Cancun Luxury is in ******, whereas Sandos Caracol is in **********************, nearly an hour apart. I have found a resort near ************** that is closer to the wedding venue.Despite my timely notification and request for a refund, DESTIFY has refused to process my deposit refund. I believe my request is reasonable and in accordance with their terms and conditions. I am seeking your assistance to resolve this matter.Desired Resolution:I request a full refund of the $300 deposit. If this agreement cannot be honored, I request escalation to management for a one-time exception.