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Customer ReviewsforWyzAnt.com
8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Nick V
5 stars02/18/2024
Wyzant is an excellent platform connecting students to tutors and providing a quite valuable service.It speaks volumes that there are only a few complaints among there millions of users.Review from ilker D
1 star01/25/2024
I communicated with a tutor solely through chat, without any exchange of services or materials. The tutor admitted to using ChatGPT to write an article within 20 minutes, a task I did not request. Despite this, I was billed $350 and have contacted the support team multiple times over several weeks, but the bill remains unresolved. Do not provide your payment information to this company.Review from Andres C
1 star09/11/2023
Same issue as other tutors are complaining about. They're completely opaque with their vetting process. So you spend, perhaps, a week putting up a really solid profiletaking their error-riddled tests, adding videos of you giving lessons, answering questions from students on their websiteand then they deactivate your account with zero explanation given. I have an Ivy-league degree and two master's (one in education). Quite horrible experience, and I wish I'd read all these reviews first.Review from Samir C
1 star07/07/2023
This company doesn't care whether tutor blatantly double charges you (aka steals your $$), they just want their cut. My son took three English ******s w/ tutor, who immediately offered to do business outside of the Wyzant platform and I pay her directly. That was admittedly my mistake, but who doesn't want to save a few $$. I didn't expect her to double charge me after the fact, first time I had used the Wyzant service and didn't realize how shady they are. So anyways, it doesn't work out, I tell the tutor that we no longer want to continue, but since I paid her for third ****** directly, she submitted charges through Wyzant which made me pay an extra $54.50 for a ****** I had already paid her for! I contacted Wyzant and they were very nice over the phone but pretty much next day told me that they will not refund me. They don't care whether the tutor is double charging me. They don't care that their tutor is soliciting business outside of their platform. All they care about is getting their cut. So wrong!! DO NOT USE THIS SERVICE. Tutors aren't even good, this was a five-star rated person! Unbelievable.WyzAnt.com Response
07/12/2023
Wyzant apologizes if this student's experience was not as positive as anticipated. That said, per their admission, this student violated Wyzant's payment policies, which are in place to protect against situations such as these. Additionally, in looking into this situation further, the referenced duplicate ****** charge was voided by Wyzant and the amount was refunded to the student. While Wyzant cannot comment on any actions taken on a user's account, the established policies and procedures are taken very seriously.Review from Dr. Eugene E
2 stars05/03/2023
Wyzant Tutoring Service leaves a great deal to be desired; and issues became much worse over the ten years that this former professor of business, economics, English, law, and critical thinking had tutored for Wyzant. My positive views & critiques, once requested by Wyzant, have now fallen on deaf ears and blind eyes at Wyzant; for example, the firm blocks all direct emails between students and tutors, apparently fearing Wyzant will not get its "cut" of tutoring fees, which shows deep distrust of its own tutoring staff! Forcing tutors and students to use outmoded and awkward Wyzant messaging to communicate is truly shameful! Further: Wyzant tries to hide the fact that many tutoring applications are never even sent on to students, in order to avoid "confusing them" according to Wyzant. Then, when a tutor tries to provide useful input to Wyzant, not only is that input either rejected out-of-hand or totally ignored -- but, even worse, Wyzant retaliates and "hides the tutor's profile" as punishment for making such constructive proposals.STUDENTS AND TUTORS SHOULD THINK TWICE BEFORE USING THE WYZANT TUTORING SERVICE; THEY MAY LEARN MUCH BETTER ELSEWHERE, SUCH AS WITH A TRUSTWORTHY, TRUSTING TUTORING SERVICE WHICH IS FAIR AND OPEN TO IDEAS AND PROPOSALS; WYZANT IS NEITHER! BEWARE BEFORE SIGNING UP FOR WYZANT!Review from Andrew K
1 star11/01/2022
Was very upset about this platform. I worked many years ago to be a top tutor there. I had unintentionally broken a rule that their own STAFF did not know was a policy violation. As a result, my profile was removed after 3-4 months of tutoring. Within that time span, I billed over 400 hours and was a top tutor for the region. I'm leaving this review just to express my disappointment. Some people make mistakes and you should actually talk to the tutor before abruptly terminating the account. I wound up making my own business with my own clients and billed over ***** tutoring hours this year and ***** last year. Thank goodness I built such a good book of business on my own. It took a lot of work but I was able to do it. If Wyzant hadn't deactivated my account, I would have been the top tutor for my speciality in the nation and they could have kept the 25%. I reached out to customer support various times over the years to no response.Review from Michelaye B
1 star09/09/2022
If you want tutoring service this is not the place they make you leave a credit card even just to look for a tutor. If you ask questions about the tutor and there background on the subject and be specific about what you need tutoring service for the company accuses of breaching terms. I simply said I didn’t want lessons I wanted tutoring for one test that I all I needed help on. I didn’t want a bunch of lessons I was just having trouble in one specific area the company accused me of waning to cheat on my test which is ridiculous. they have rude practices if you don’t want a bunch of lessons then you can’t get any help and they will deactivate your account they are useless and there tutors always want a full lesson plan. a total waste of time iff you are struggling in one area of a subject do not deal with this company it’s a sham to get your money to pay for unwanted lessons.Review from zethery r
1 star08/17/2022
I am constantly bombarded with tutors who only do online tutoring. I have explained this over and over again. To request a tutor Wyxzant insists you leave a credit card on file. Then all these tutors who only do online tutoring began to send emails. I made an appt with an in-person tutor to find out they will only meet with you at a coffee shop and the other could only meet with you after they get off their full-time job after 7 pm. I realized I am not seeking to get a tutor on their terms and convenience. So I canceled. tuesday 16 Aug 2022. But I still have not gotten a confirmation of my cancellation. Wyzant has no phone to be contacted and They will not allow you to remove your credit card information from your created Wyzant dashboards to make matters worse Wyxzant will instruct you to work out any issues that you encounter at Wyzant with the tutor. I want my credit card information removed from their Website. They are very shady and hold on to your credit and will not allow you to remove it. They appear desperate and will definitely ***** up a reason to charge your credit card.
Customer Review Rating
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