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Complaint Details
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Initial Complaint
03/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
To Whom ever it may concern I am writing to express my disappointment and frustration with my recent experience at the Physicians Immediate Care location at ************************************************************** February 8, 2023, I, ***************************, visited your clinic solely for a flu test, as I was unable to obtain an immediate appointment at ********* next door. I clearly explained to the lady at the front desk that I only needed a flu test and did not require any consultation, as I have a high deductible plan and cannot afford additional charges.Despite my clear explanation, I was surprised when a doctor came into the exam room after my flu test. I again reiterated that I did not need a consultation and was assured by the doctor that it was only included with the test and that I would not be charged.However, I was shocked to receive a bill for $360, which was adjusted to $198.66 after insurance. I feel deceived and cheated, as I was never informed of any charges and what I thought would be a simple and inexpensive test ended up costing me a significant amount of money.The invoice number for my visit was *******, and my account number is *******. My address is ************************************************************************, and my email is [email protected] am extremely unhappy with the service I received and the lack of transparency regarding the charges associated with my visit. I ask that you address this issue promptly and take steps to ensure that your clinics are upfront with their patients about all charges and services provided.Thank you for your attention to this matter.*********,***************************
Business response
03/07/2023
Dear *** or Madam,
Thank you for the opportunity to respond to the complaint filed by *************************** on behalf of Physicians Immediate Care. We will be responding to the consumer directly on this communication.
Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised.
I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Initial Complaint
01/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went there for a foot injury they said I needed a MRI so they said they will get it scheduled so waited 2weeks and nothing happened so called and asked why they havent sent in my mri request was told they did and will send again waited 2 more weeks and still nothing been calling the plmy MRI was supposed to be scheduled at they havent gotten anything from Physicians Immediate CareBusiness response
01/23/2023
Response attached.Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This morning, I received a text saying i needed to pay $89.57 before being put in collections. I paid my balance via HSA NOV 17, posted Nov 18 as claim number ********.I called over the phone and spoke to a supervisor out of ********** named ******** who told me I needed to keep waiting and refused several times to supply any documentation that we had spoken or that they were telling me to continue waiting. She told me their accounting system takes some time; however, this is not an excuse to threaten collections on a bill that has already been paid OVER THE ***** less than 2 weeks ago where the transaction posted on the 17th. I feel this is predatory behavior and I have no other recourse but to put in a complaint here and hope that they take the BBB more seriously than they take their individual customers. I have attached a screenshot from my HSA account showing the transaction posted on the 18th.Business response
12/05/2022
Response attached.Initial Complaint
11/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I came here for medical treatment regarding an on going condition. I needed a refill of medication. The doctor I saw admonish me about not seeing my primary doctor at ************, ***********************. Who I can't seem to get a appointment in 45 days or less. He refused to give me a refill of my medication. Lucky I had a refill remaining. My ******** and ******** number are available openly to his office, but the doctor insist on sending me bills to my sister home.Business response
12/01/2022
Response attached.Initial Complaint
07/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
9/1/2021 I went in for a ********* compensation claim , the woman that processed my claim said she called my work . I thought I was covered , instead they didn't do anything . So a week later I emailed the ** and they got ********* comp to cover it . I keep getting bills from Physicians care and ***** Saint ****** for bills that the state should pay . I have sent both them the contact # of the person to talk to . they keep sending me bills for service I didn't need . Plus they didn't even solve my problem , My doctor took care of it ! they got paid by the state , they just more money because poor management of the hospital and greedy hedge fund owners . they should talk to Tristar , claim # ******** , claim examiner *************************** ************Business response
09/20/2022
Under review, will respond to the patient directly. Initial Complaint
04/06/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I revived a **** February 2022 for services on 5/5/2021. BSBC HMO denied the claim. BCBS Reassured me the claim would be processed and paid. Physicians immediate care sent me statement after statement threatening to turn me over collections, even though insurance payment was pending. I called on 4/6/22 BCBS for requesting that physician immediate care Dec them the claim, they would process immediately. Physician immediate care refused to resend the claim via fax to BCBS. Not sure how they expect this claim to be paid when they refuse to cooperate with BCBSIL requests.Business response
09/20/2022
Issue resolved on 4/18/22 Initial Complaint
03/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My son visited their facility in 2/2021 and we received an incorrect **** in the mail as insurance was not processed. We had been working with them throughout ************************ October 2021 insurance covered a majority of the medical ****. We did not receive a statement from Physicians Immediate Care with the remaining balance from the visit to date. 2/2022 I receive a letter in the mail from collections for the FULL amount, a little over $600, even though insurance had already cut them a check in October for over $400. This is dishonest and immoral.Business response
09/20/2022
Issue resolved on 4/6/22 Initial Complaint
02/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I went there to get a foreign body removal from my eye. They told me the foreign body was Removed gave me some eyedrops prescription . Was still having trouble with my eye after . I went back to the facility they said I still had the foreign body stuck thought. and they got it . They charged me again ,and I told them Im not paying them for the second visit for something they shouldve done the first time correct. Now they charged my insurance company both times and I told them to waive my fee for the second visit I will not pay it and they turned me into collections. Spelled My name incorrectly with a *********** . ***** account number May ******* I want to charge waived I should not owe any money and they should remove the request from the collection agency against meBusiness response
09/20/2022
Under review, will respond to the patient directly. Customer response
09/22/2022
Complaint: 16772698
I am rejecting this response because:well they still want me to pay for the second visit to get the foreign body out of my eye. Which shouldve been done the first time I dont feel I should have to pay for their negligence not to get the foreign body out of my eye. Plus theyve turned me over to collections on this matter. Also my insurance company paid for my second visit and they want more money on top of what they got from the insurance company for the second visit which I dont feel I should have to pay
Sincerely,
*****************************Customer response
09/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
02/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 9/23/21, I went to Physicians Immediate Care for a strep test. I did not submit insurance, and paid the full $165.00 **** with my credit card while at the office that day. The charge posted to my credit card on 9/25/21, so I know it went through. I received a **** on 2/10/22 with a statement date of 1/26/22 for $165.00 for a medical procedure dated 9/23/21. This seems very shady, since the payment was made the day of the test, in the office, and posted to my credit card 5 months ago.Business response
09/20/2022
Issue resolved 2/15/22 Initial Complaint
01/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had a Covid test completed in 1/8/2021. I received a **** in September. (In November) When I called Physicians, I was told to ask BCBSIL HMO to make a 1 time variance to pay for the visit. When I called BCBSIL, they stated that they were never sent a claim for the service. I was then told to call the group that I am a part of. They stated they would forward the claim to BCBSIL. (In January) I then received a notice of being sent to collections. I called BCBSIL, and they stated that they had not received a claim. I called Physicians, and they stated that I had to call BCBSIL, then be out on a 3 way call with the group in order to have it sent over. The manager at Physicians stated they would not **** directly to BCBSIL. I did complete the 3 way call and the representative at the group stated they had already sent the claim twice to BCBSIL. I would have to wait another month to see if BCBSIL received the 3rd attempt. In the meantime, I am being sent to collections, having a negative effect on my credit.Business response
09/20/2022
Issue resolved 3/29/22 Customer response
09/20/2022
Complaint: 16683631
I am rejecting this response because: the business did not respond and the negative report is still on my credit.
Sincerely,
*****************************Business response
11/03/2022
Response attached.Customer response
11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Get a QuoteCustomer Complaints Summary
43 total complaints in the last 3 years.
23 complaints closed in the last 12 months.