ComplaintsforLKQ Corp

Used and Rebuilt Auto Parts

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Initial Complaint
07/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought a transmission from this company. Was never offered an extended warranty. Received transmission and it is under warranty for part replacement only and not labor. Transmission never worked from the beginning and labor will be charged twice due to need to replace it.
Business response
07/10/2024
Good day,

We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
07/15/2024

Complaint: 21927446

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
06/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Placed an order for a used transmission on 5/08/2024 work order# ********* location LKQ of ********* and went to pick up transmission on 05/09/2024 I installed the transmission 2 weeks later . And the transmission was defective. I called and was told for the warranty I need to take to a shop and have proper diagnosis to show part was defective. I took it to the ****** dealership service **** and they confirmed it was a defective transmission. I opened a warranty claim with LKQ. Was told all of their products come with a 6 month 6 thousand mile warranty. and a warranty specialist reached out to my service advisor and they couldnt come in contact with each other. They both left voicemails to each other. My service rep left a detailed message to LKQ on why the part they sold me was defective. I been trying to reach ********************************* the person who sold me the transmission at his direct business number ************** and ************** but no response. I have called the customer support number and been on hold for hours and no response. I just want my money back and I will get another transmission elsewhere, if possible I want a refund for the diagnostic which was $219 since it was only for LKQ to warranty out my product and have it replaced and they failed in doing so. $942.85 for the transmission plus $219 for the diagnostic for a total of $1,161.85
Business response
06/26/2024
Good day,
We're
sorry you've had such a frustrating experience. However, in speaking with service writer handling the diagnosis it was stated that the pcm memory was not cleared at install and the shift cable was out of adjustment. This resulted in a denied warranty for improper install.
Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
06/27/2024

Complaint: 21833223

I am rejecting this response because:
hello the claims adjuster never spoke with me about the installation, the *** was cleared prior to install . The shift has no adjustment from internal failure inside the transmission assembly my paper work from the dealership proves this. I have copies of the diagnosis.

Sincerely,

******************************* ******
Business response
07/10/2024
Good day,

We're sorry you've had such a frustrating experience. Your updated complaint is being reviewed by facility management.
Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
07/11/2024

Complaint: 21833223

I am rejecting this response because:
they did not offer a solution to my complaint.

Sincerely,

******************************* ******
Initial Complaint
06/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased an engine from advance auto on hwy 192 in ****** ky who purchased the motor from lkq. I paid 800$ to have the motor installed just to drive it for 3 days and the motor blow and put me out of a vehicle for 2 weeks. I have sold some of my belongings to pay for their warranty replaced motor to be put into my truck because they wont reimburse me for the labor to have the 2nd motor from them installed into my truck. I will have Paid 1600 dollars for a 2900$ motor to be installed in to my truck. Advance auto has tried to get them to pay for the labor for my motor to be installed how ever they will not give an answer and keep beating around the **** hoping this will all go away. All i want is compensation for my motor replacement bill (800$) and i will be happy. They have a claim open for this the number is ******.
Business response
06/14/2024
Good day,

We're sorry you've had such a frustrating experience. Advanced Auto Parts sells parts to their customers that carry a 12 month ***** mile part replacement warranty. We have fully honored the terms of our warranty.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
05/24/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a battery at LKQ off ********* in *************. The battery has been in my car for about a year but I don't know for sure because the receipt faded and there is no print. But there is someone's initials on this receipt. I purchased this battery about a year ago from the *** location and they told me at that time to keep my receipt and I could have a free battery for the rest of my life if they go bad. So this one'has gone bad it's not starting every time, when I go anywhere and have to turn my car off it's leaving me stranded. She told me she could do nothing with that receipt it's not my fault the receipt faded! I put tape on it and I put it in the trunk of my car and it was dark in there there was no reason for this to happen it's not my fault and they told me to keep the receipt and I kept my receipt just as they said. They didn't tell me to put tape on it and keep it in the dark I did that because I know how this new receipt paper is it's like a thermal paper so I tried to protect it but it didn't work so I said well then if you need the barcode then there surely is something on the battery that would coincide with this barcode your needing and she said no we don't put nothing on the batteries. Well then why does she need the barcode she needs to replace this battery and she said it was her initials. I then asked her who was the manager she said the manager is me. s So she would not exchange this battery for me at all even though her initials are on this battery receipt I want my battery replaced I'm 62 and I get stranded Everytime I have to turn my car off it's a pain and it's going to get me stranded somewhere where I won't be able to get help and I'm not going to be happy about it and I am without any income right now so she needs to do the right thing and just exchange my battery free of charge!. I can't help your paper receipts fade that's not my fault nor is it my problem that's a business problem. Her initials are SB... Thank you! ****
Initial Complaint
05/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My warranty company on my car had purchased a motor from lkq they gave a warranty on that motor after getting it from shop that installed it the car ran badly then that motor blew lkq was notified about 3rd week of April and ive called shop and lkq several times with no answers and no motor has been shipped. This is ruining my life and credit I was told it was a new motor in less than 6 months engine blew I would like my engine replacement and hope this one doesn't fail this is the lkq in Topeka KS
Business response
06/05/2024
Good day,

We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
05/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased a transmission 2015 ****** cvt. Installed and had tech clear codes, but couldnt. Tried to open clain and was refused stating that the ****** had to be taken and reprogrammed. Sent car to a shop to clear codes and try to program, but tech stated that he could not progran due to these codes in the ****** not clearing. This estimate cost the owner another ****** to do. This was not good enough for the warranty. So i took to another shop and they said the same thing that the ****** cannot be programmed due to all the codes that are coming up on the engine scanner. Tech did inform to me that he could try but it would do no good to program withe the codes that dont clear.
Business response
06/11/2024
Good day,

We're sorry you've had such a frustrating experience. On 4-29-24 we authorized a full return and authorized a labor payout of 8.2 hours even though this was a denied claim.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
05/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
PURCHASED A CVT TRANSMISSION FROM LKQ, INSTALLED IT AND TRANSMISSION WAS BAD. ONCE I HAD CALLED THE REP AND THEY HAD SOMEONE FROM THEIR WARRANTY TEAM CALL US BACK TO LET US KNOW WHAT THE NEXT STEP IT, THE GENTLEMAN FROM THE WARRANTY DEPARTMENT SAID YES FROM THE ***** I HAD PROVIDED THE TRANSMISSION IS BAD HE WILL BE LETTING OUR REP KNOW AND SEE WHAT HE WILL DECIDE TO DO. THE NEXT DAY MY REP ******************* CALLED ME AND SAID IN ORFER FOR HIM TO SEND ME A NEW TRANSMISSION WE HAVE TO TAKE THE VEHICLE TO THE DEALERSHIP FOR PROGRAMMING AND I SAID TO HIM THE TRANSMISSION 100% IS BAD EVERYONE INCLUDING YOUR MASTERS FROM WARRANTY TEAM COMFORMED. ****** SAID I HAVE WARRANTY AND LABOR PURCHASED FOR THIS TRANSMISSION IF THE DEALERSHIP SAYS THE TRANSMISSION IS BAD THEY WILL REFUND ME FOR EVERYTHING INCLUDING THE TOWING AND PROGRAMMING FEE ON A BAD TRANSMISSION. ONCE I GET THE RESULT FROM DEALER SAYING IT IS A BAD TRANSMISSION ****** SAYS I WILL NOT BE GIVING YOU A REFUND ON THE PROGRAMMING AND THE TOWING. I HAD THE MANAGER INVOLVED WHOS NAME IS ****, I ASKED HIM TO GO THROUGH THE RECORDING AND LISTEN FOR HIMSELF THAT ****** SAID HE WILL BE REFUNDING US. **** SAID HE WILL LOOK INTO IT AND CALL US BACK, HE SAID EVEN IF HE CANT FIND THE RECORDING HE WILL GIVE US A REFUND AND ASKED ME TO EMAIL THE INVOICES TO HIM BECAUSE WE HAVE BEEN DOING BUSINESS WITH THEM FOR THE PAST 10 YEARS AND NEVER GAVE THEM ANY TROUBLE. 3 MONTHS GOES BY I STILL NEVER RECEIVED A REFUND ON ANYTHING MY LABOR TIME, MY PROGRAMMING FEE, MY TOWING. NOTHING THEY HAVENT SEND ME A *****. WHICH I BOUGHT 6 MONTHS WARRANTY AND LABOR AND EVERYTHING WAS DONE IN THE FIRST 3 WEEKS. LAST TIME I SPOKE TO **** HE SAID YES HE DID TELL ME HE WILL ISSUE ME A REFUND BUT HES NOT GOING TO. **** IS RUDE AND NOT TRUST WORTHY AT ALL.
Business response
05/22/2024
Good day,

We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? What date was this purchase made on? A copy of the invoice would also help to expedite the process.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
05/22/2024

Complaint: 21715483

I am rejecting this response because: our business has been doing business with LKQ for 10+ years buying parts and paint from LKQ. for us to purchase a transmission and the rep telling us he will refund us if the transmission goes to dealer and dealer says it was a bad transmission, he will refund us the towing and the programming with later he changes his words. i have purchased 6 months parts and labor for this transmission, i have been waiting since 02/29/24 to get refunded for our labor time. i have not receive a dime from LKQ. every time i call the manager **** who told me he will refund us for both labor and the programming because we have been good customer of his, but he has been ignoring us since 02/29/24. ****** gave us false information and no one is taking a responsibility for it. please go ahead and listen to the recording on 02/27/24 between 9:30 am to 10:30 am and listen to ***** and our front desk conversation. we lost $800.00 for ****** to be able to honor $400.00 which that wasn't even done.

Sincerely,

*******************
Business response
06/05/2024
Good day,
Once again I cannot investigate this complaint without the information requested in my last response. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the work order or the work order number would also help to expedite the process.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
06/06/2024

Complaint: 21715483

I am rejecting this response because: INVOICE# ********* PURCHASED ON 01/26/24.************************* HASENT PAID US THE LABOR TIME ON THE FIRST AND THE SECOND BAD TRANSMISSION. ALSO, HE TOLD US TO TAKE THE BAD TRANMISSION TO THE DEALER AND HAVE THEM DIAGNOSE AND PRORAM IT AND IF THE DEALER STATES IT IS A BAD TRANSMISSION, HE WILL BE ISSUING US A REFUND FOR OUR LABOR AND THE PROGRAMMING AND THE DIGANOSTIC THAT WAS PAID TO THE DEALERSHIP. IT HAS BEEN 6 MONTHS AND HE HAS NOT DONE ANYTHING. I HAVE ATTACHED BOTH LKQ INVOICE AND DEALERSHIP INVOICE.

Sincerely,

*******************
Business response
06/14/2024
Good day,
Thank you for suppling the Invoice number. Your complaint has bee sent to facility management for review. W will contact you once this review is complete.
Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
05/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was behind an LKQ truck on the crosstown freeway on my way to work. I was about 2 or 3 car lengths back , when all of a sudden the LKQ truck spit out a huge rock from under it's tire shattering ny windshield!! I couldn't believe it !! I also realized the LKQ truck had no mud flaps !! So I am very upset and disappointed about this !!
Business response
05/22/2024
Good day,

We're sorry you've had such a frustrating experience. I am sorry. Please reply with the license plate number of the ********************** in question and where you were located when this happen.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
05/22/2024

Complaint: 21652308

I am rejecting this response because:
They still aren't saying they are going to fix it they are asking me what the license plate number to the ********************** was ?! I have no idea!! I was driving I only know I saw the big LKQ on the truck I didn't sit there and look at the license plate on the freeway ! They also asked where I was located which I already specified I was on thr crosstown freeway in ***********
*********,

*****************************
Business response
06/05/2024
Good day,
I cannot investigate this complaint without the information requested in my previous response
Respectfully,
Customer Relations | **********************
**********************************************************************

Customer response
06/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that that I wil accept their response so that the issue may be solved thank you

Sincerely,

*****************************
Initial Complaint
04/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Engine arrived not properly secured to shipping pallet. Engine was severely damaged. LKq accepted responsibility. Then demanded I secured the engine to a pallet at my own expense to have the return picked up. They refused to accept the item in the exact same condition it was delivered.
Business response
05/08/2024
Good day,

We're sorry you've had such a frustrating experience. However we cannot get this picked up without it being secured to a pallet. We cannot compensate you for this.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
05/09/2024

Complaint: 21616227

I am rejecting this response because:

Sincerely,

*************************************
Initial Complaint
04/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Faulty transmission - covered under warranty I took my ****** Pathfinder (11/01/23) to ********************************** Svc. (*****************************************************) to have transmission replaced. After paying $9000 and having it for more than a month, I got it back...it started backed acting up, turns ******************* said that the transmission they received from LKQ was bad. The got a replacement and I then had to pay another ~$3400...only for it still not be right. I took it another place (************************ ****************************************************************) at the request of LKQ customer **********************. Turns out ******* says that the second (replacement) transmission is a bust as well. Fast forward to this month, after countless phone calls from myself AND ******* an adjuster was sent out. Myself nor ******* have heard anything, and it has been a month already. I am paying for a car that has been sitting for quite some time at this point. I just want to have my car fixed or my money given back to me.I've never had an issue with my vehicle and this is just disheartening that no-one has provided any updates to myself or ******* after leaving messages after messages.
Business response
04/11/2024
Good day,

We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.

Respectfully,
Customer Relations | **********************
******************************************************
Business response
04/16/2024
Good day,
The attached document is an invoice from the shop that did the work. I need the work order on invoice we supplied to the purchaser. I need to reach out to the facility that supplied the part, investigate the complaint and work on a resolution. We sell parts from more than 100 different locations. Please reply with the LKQ invoice/worker order number. The location that supplied the part. Names of LKQ employees that tied to this order would also be helpful.
Please reply with as much of the above as possible.

Respectfully,
Customer Relations | **********************
******************************************************

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