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Business Profile

Used Car Dealers

S & M Auto Sales
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Friday June 2nd, I walked into S & M Auto Sales on ***************************** in ******* with the intention of finalizing a vehicle purchase. I had spoken to ***** over the phone prior to showing up so that I knew what I was dealing with as far as down payment and what loan amount I was going to qualify for. The agreement was to that I would be paying a down payment of $2,000 and 36 monthly payments of $222.15 for the 2011 ***** Equinox. I test drove the vehicle and did not have any issues other than them providing me with a broken key. The owner stated that there was nothing mechanically wrong with the vehicle. I felt confident with his responses, so I agreed to purchasing the vehicle and signed the contract. I started noticing that the car would struggle to pick up and jerk. Then Sunday night while stopped at a red light the car shut off. I quickly changed gears and completely shut off the entire car and started it over again. I did this about 5 times before the car would no longer pick up when I pressed the gas, and I left it overnight by ****************************** I contacted the dealer that morning and he sent someone out to see the vehicle where it had left me. The person that came only connected a charger for the battery in attempt to charge it. I made them aware when I called that morning that the issue was not that the vehicle didn't start. The real issue was that it would shut off at every red light. During the ride back to the dealer the vehicle shut off a total of 8 times, the representative from the dealership was behind me and witnessed this. The owner of dealership came out to drive off speeding and comes back in less than 5 minutes and all he said was it had a check engine light. to go to a mechanic shop and get it looked at. I told him I wanted to receive a refund or get a different car. He refused and kicked both my cousin and I out. Stated that there's nothing that could be done, and it was my problem.

    Business Response

    Date: 07/24/2023

    THIS DEAL HAS BEEN CANCELLED AND CUSTOMER RECEIVED A FULL REFUND. I BELIEVE THIS IS AN OLD COMPLAIN BEFORE WE ADDRESSED THIS MATTER. 

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