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Business Profile

Virtual Currency

Bitcoin of America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Virtual Currency.

Complaints

This profile includes complaints for Bitcoin of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bitcoin of America has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/16/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scam via Bitcoin and reached out to Cashapp regarding this issue. I was ****MED out of $220.00, and it is not right that Cashapp has NO WAY OF REFUNDING OR STOP IT FROM GOING THROUGH. TO ME IT SEEMS LIKE CASHAPP IS IN ON THE **** TO IF THEY CAN'T GET MY MONEY BACK.

    • Initial Complaint

      Date:10/01/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase bitcoin from a kiosk owned by BITCOIN OF AMERICA, I no longer have access to my funds, What are my options?Thank you

    • Initial Complaint

      Date:02/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold Bitcoin at a Bitcoin of America ***. I sent $300 of Bitcoin but the *** had an error dispensing cash. I have been given the runaround and promised follow up from customer service and a refund. After a week I have not received either or even an apology. I want my $300 and to file a complaint about this company.

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased $2,900 US dollars worth of bitcoin at a Bitcoin of America ATM, located at: *********************************************** on October 31st. At the time of the transaction, it was made clear to me, nor was Iprompted to agree to a disclaimer (unless buried or hidden in fine print or hidden behind the T&C's to accept) that my $2,900 bitcoin transaction would incur a 20% transaction fee. There was NOTHING at the time to warn me nor was I even aware that the value of my bitcoin had depreciated by 20%. I found this out only when I went to send the bitcoin and realized the value was 20% less than my deposit. I immediately went to their webpage and, again, was unable to see that any transaction at their ATM could incur a 20% transaction fee. This is appalling. I called their 888 number, and filed a written complaint on bitcoinofamerica.org. I was told that I would be contacted by *****, the ****** supervisor". Since that time, I've had my call dropped "coincidentally" 3 times already. The language on the website does not provide a disclosure. Ask yourself whether a 20% fee for a transaction of $2,900 would discourage you from proceeding had you clearly known in advance. That's exactly how I feel. No .org extension is immune from deceptive practices. Others need to be warned. I understand that bitcoin is unregulated and there are risks inherent in blockchain currency. This is not my issue. This is a US company, using a ".org" extension to steal under the guise of a trusted organization. The name alone, Bitcoin of America, is what instilled in me the belief that I was working through a protected mechanism. The term "ATM" is also misleading and deceptive. No rational human would pay 20%. The standard ATM fee, out of network, even at mom and pop convenience stores, never exceeds 5%. This company is benefiting from the inherent ignorance of the consumer in this field

    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a transaction of 525 and only got 437 almost 100 were taken away from me during my transition. the machine was advertising 7% fee rating and they charged me 20% on my transaction! the biggest scam!

    • Initial Complaint

      Date:06/14/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SCAM/FRAUD/05-19-2022/$6923.00/Money Protection/SCAM/FRAUD- Bitcoin of America stated they would help, but they did nothing, and I believed they are in with the ***** They had enough time while the money was still in the *** to stop the transaction. I know they could track where the money went to. They sound very SUSPICOUS, coming from a company that states in their open statement: Bitcoin of America provide rapid and SAFE cryptocurrency transactions at the most competitive rates in the market. I need some help asap on a Scam/Fraud, from Bitcoin of America company. My son was scam, with fear tactics from someone claiming to be with the government. They had him put the money around $6923.00 into your Bitcoin of America ***. (located at ******* Station **************************************************************. *****). We have already made a Police Report #GP220041318 we need to find out where the money went to. This money was for his college, currently attending ******* ***************** and he need it back. I have filed a claim to the Sectary of State and will be reporting this SCAM/FRAUD other local, state and federal authorities.Victim my son: Giovanni ******* phone ***********, and email: ***************** Please contact me as soon as possible: ******* Kindle,********** and email: [email protected] authorized these Bitcoin ***s in the ****************? The research I have seen, most states have a ban these bitcoin ***'s. Thank you in advance for your cooperation.

    Bitcoin of America is NOT a BBB Accredited Business.

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