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Business Profile

Watch Dealers

Luxe Jewelry, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Watch Dealers.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered new rings for my wife on July 10th. I received order confirmation the same day. I have yet to receive my order. I have emailed ********************************** over a dozen times. I have not been replied to. I have called the number listed on their website of ************ but it goes directly to voicemail and the mailbox is full. I have sent a chat message via their website everyday for the last 68 days.

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 3.5 Ctw Solitaire Round-Cut Engagement Ring in 18K Gold on May 24th 2023. It was to be expected to shipped in ***** business days. I reached to the owner ******* multiple times an no answer. I saw a shipping label was created on 8/3/2023. However unit has yet to be shipped. I have no communication from the owner at all. All I want is the ring.

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back around September of 2020 I purchased a chain that cost $16,000 from Luxe Jewelery. I was told by the jeweler that what i was buying was 100% real diamonds. In June of 2022 I had the chain appraised in my hometown and the jeweler said that it appraised for absolutely nothing. Upset with that outcome, I wanted a second opinion. So i went to another well known jeweler. He as well told me that the chain was worth nothing. I contacted Luxe via phone, and social media muliple times being ignored. In December of 2022 i finally reached out and made a complaint to the BBB and on January 6, 2023 I was contacted by *******, the owner of Luxe about my complaint and how it could be resolved. He and my wife agreed that she would send the chain back to Luxe and ******* would draw up the proper appraisal papers as well as replace 4 missing stones from the chain that had fallen off. The chain was sent off and delivered to Luxe. With a text from ******* this was confirmed and via ****** This was back in January 2023. The end of Febuary my wife spoke with ******* and he said that they were about to be sending the chain and papers back and confirmed my address with her. It was never sent off. Since then I have been trying to contact luxe about the chain beginning in March via email, social media and text but they wont return any of my communications. It is now August 2023 and no papers or product and no one at luxe will return any of my communications. At this point I feel scammed. How can we resolve this problem? Please do what you say you are going to do or return my money. Because had I known in the first place that the diamonds were lab made or whatever they are using I would have never bought it to begin with. This should be made aware of by the customer before money is exchanged instead of leading with 100% real diamonds. Im completely disappointed.

  • Initial Complaint

    Date:06/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a ring almost 2 months ago changed order 36 days ago was told I would have it in 30 days cant get any response from them ring has been paid in full and they wont respond or anything had engagement planned for July and cant get ring

  • Initial Complaint

    Date:06/21/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** that arrived was not as explained in description

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keep it luxe jewerly ****** Bough t they delivered bracelet does not open no instructions in side it came with a tool don't know what for or how to open bracelets wrote to them several times no response I want money back this is horrible business No one to talk to or do not not answer e mail either Thank you ************************

    Business Response

    Date: 02/27/2023

    Hello, we could not find an order under this customers name. We also have no item that matches this price point. 

  • Initial Complaint

    Date:12/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a continue of claim #********. Luxe Jewelry made it very clear to me that my purchase would be real diamonds and gold. Nothing was ever assumed. Both myself and the company had that established.

    Business Response

    Date: 01/06/2023

    This has been resolved, per the other claim.

    Customer Answer

    Date: 01/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I appreciate the platform of the BBB and the company Luxe Jewelry for their service. Im saticfied with the results. 

    Thank you 

    *********************** and *****************************



    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started payment for a Cuban Diamond chain over a year ago. For some time they kept saying the chain wasnt in stock so as time would pass I would sometimes forget. Then I would see their promo on social media then reach out. They never had the chain in stock so I wasnt in a rush to pay the balance. I paid it in March of this year. They sent me a chain, it was supposed to be for my birthday (3/22) but it came late (3/23) Then when it came it was completely different from what I ordered. I asked for a return label instantly. It took them almost a month to send one after I threatened to fly to them n tear their **** store up! And in all honesty I dont even know where theyre located, the label said ******* but they told me theyre in L.A (I think theyre lying). Anywho, I sent the chain back as soon as I got the label and have been waiting for my correct chain every since. Its been about 2 months. Theyre excuse is always that the chain is being made. This has been their story for a year! I just want a refund at this point.

Luxe Jewelry, LLC is NOT a BBB Accredited Business.

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