Business ProfileforGeorge Street Photo & Video

My wedding was on 10/19/2023. We paid George Street Photo & Video $6,009.33 for a ******************************************* package. We had two photographers and two videographers. There were issues booking our photographer from the beginning. When we made the deposit, we assumed the photographer we chose was booked but he was not. It wasn't until months later we found out he wasn't booked, and we had to choose another one. We didn't receive our video until 2/18/2024 via email on our client portal. We reviewed it and I was unhappy with aspects of it, so I submitted changes to be made on 3/12/2024. We received the revised video on 5/14/2024. I am still unhappy with the video. They completely missed half of our wedding party walking down the aisle before the ceremony and the half they did get is from the back of the aisle. You can't see anyone's faces walking down the aisle which is extremely infuriating. Also, the two cameras used had major differences in quality and the shots were not cohesive. It's completely unacceptable seeing as we had two videographers, and two cameras were already set up at the front that were used for my husband and myself during the ceremony. I expressed my disappointment and dissatisfaction in an email to our coordinator on 5/29/2024. I spoke with a manager over the phone on 6/7/2024 regarding this matter and she told me she would discuss it with the managerial team. We spoke again on the phone on 6/13/2024. She told me they are giving us a refund of $150 to which I expressed my disapproval. She added in the raw video footage valuing $550 but I am still unhappy and extremely frustrated. I cannot relive my wedding day and part of my video was ruined. We paid a lot of money for these so-called professionals, and they did mediocre work. I emailed them again that same day to see if they can put our photos and video on a hard drive since they are sending the raw footage on one to which I got no response. This whole process has been nothing but frustrating.