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Business Profile

Insurance Agency

Bell Insurance Solutions LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bell Insurance Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bell Insurance Solutions LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept. 1, I called Mr. **** and told him I wanted cancel my insurance. I told him I did not want anything coming out of my account because I got a different insurance. He told me I needed to come in and sign a cancellation paper. I told him to put it on my Gmail. He didn't do it. So on Sept. 5, I went in and signed the papers. He did not do it until Sept. 12. Select sent me a check for $23 and it was supposed to be $129. Now they are saying they are not giving me the refund. This man has mislead me from Day One. I would like to have my insurance with them cancelled and to give me a refund.

      Business Response

      Date: 09/27/2023

      We have spoken to Mrs. **** several times regarding this matter, and we have also put her in touch with ********* insurance, the carrier she was paying.  We processed the cancelation for an effective date of 9/1/2023 per her request.  We have confirmed that date with *********.  We (**** ********* ********** ***) never received any money from Mrs. **** or ********* in this matter.  The money was paid directly to ********* (carrier) who processed the cancelation and sent her a refund in accordance with their policies and procedures. 

      The simple fact is that the premium money that was paid to ********* from Mrs. ****'s account on 9/3/23 ($129) was applied to her policy which started on 8/7/23 and was canceled at her request on 9/1/23.  So, they took the $129 payment and applied $106 to the account to pay for the insurance coverage provided from 8/7 to 9/1 and sent her a refund of $23.  

      Again, we are simply the middleman in this process and have never been in possession of any of her funds.   

    Bell Insurance Solutions LLC is NOT a BBB Accredited Business.

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