Complaints

This profile includes complaints for Insta Credit Auto Mart Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Insta Credit Auto Mart Inc

  910 N Bluff Rd Collinsville, IL 62234-5802

  
• 

  Insta Credit Auto Mart Inc

  4040 Jeffco Blvd Arnold, MO 63010-4214

  
• 

  Insta Credit Auto Mart Inc

  1690 White Magnolia Dr O Fallon, MO 63366-7765

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car on 6/7/24. On 6/14/24, my car stopped on me twice. Keep in mind, I was headed to a very near ******* Auto Parts to check out the vehicle. I told *****, in the service department that I thought it could possibly be the battery because the **************** light came on. Since I had the 90 day warranty, I was grateful that InstaCredit could fix it for me. On 6/18/24, I picked up my *********** ensured me that the problem was indeed the ************ was fixed. On 6/22/24, my car stopped outside of my local convenience store. Again, I called ***************************** picked it up the next day. On 6/27/24, I went to pick up my car again, this time bringing my godfather to ensure everything was okay. ***** told me that the battery had been replaced and the car was driving good now. This confused me because I thought the battery was replaced the first time, they only charged it the first time. My car was driving well with the new battery in it, so I was excited, but nervous because of the prior issues. On 9/2/24, the day before my birthday, my car stopped. This has now been the FOURTH time it has stopped since I purchased it. I called InstaCredit and they told me that they couldn't help me due to my 90 day warranty being over & that I could 1) have an outside mechanic look at it & pay them or 2) pay to get it towed to them and they can auction or resell it to lower the cost I'd still have to pay. It is not 11/24/24 and I STILL cant drive my vehicle. They continue to call me about making payments, but I don't think I should have to pay for something that I can no longer drive.

  

  Business Response

  Date: 11/26/2024

  Customer purchased a 2012 Chevrolet Sonic with ******* miles on it from our dealership on 6/7/24.  The vehicle purchase came with a 90 day/***** mile, whichever occurs first, limited warranty at no additional cost to the customer.  The limited warranty covered the main components of the power train of the vehicle, amongst other things, for the term of the warranty.  After delivery of the vehicle the customer is responsible for any repairs that are not covered by the limited warranty.  After the limited warranty expires due to time or mileage the customer is 100%responsible for the vehicle and all repairs the vehicle requires.  The customer signed the warranty agreement acknowledging that she understood it and that she agreed with all terms of the agreement. 
  The customer is correct that service issues arose two weeks after the purchase. On 6/18/24 our service department completed $275.00 worth of repairs as policy, no cost to the customer. We were informed on 9/10/24 that the customer was having engine issues. The customer was informed that they were out of warranty. The customer had driven ***** miles since purchase and the warranty is for ***** miles. On 9/30/24 the customer called to tell us that she would not make any more payments until she had replaced the engine. The companys collection supervisor called the customer on 11/4/24 and was told nothing had been repaired. The customer was informed that there still may be ways we could help but that the customer would need to be part of the solution.

  Customer Answer

  Date: 11/30/2024

  Complaint: 22599973
  
  I have reviewed the business' response and am rejecting it because:
  
  although i was outside the warranty, the car was doomed from the beginning. an engine doesnt just go out 2 months after driving the vehicle for barely the whole two months

  
  Sincerely,
  
  Heaven Washington

  

  Business Response

  Date: 12/02/2024

  Our professional mechanics can supply facts to this argument. Her rejection is based on emotion and conjecture not facts.

  Customer Answer

  Date: 12/06/2024

  Complaint: 22599973
  
  I have reviewed the business' response and am rejecting it because:
  
  
  yes, it is emotional considering the fact that the car was a lemon starting off. the car had multiple battery issues and engine issues & i told this to the mechanic and he said hed look into it. a car doesnt just need a whole new engine after barely driving it for 3 months. if you cannot give me my refund or at least my down payment  then it needs to picked up from the residence and things can happen from there. the negligence of this company is ridiculous. 
  Sincerely,
  
  Heaven Washington

• Initial Complaint

  Date:11/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of 09/04/2024. I purchased a vehicle from Insta Credit Auto Mart, located in *********, I bought this vehicle with unknown issues made all of my payments, acquired insurance for the vehicle as promised, made my car payments on time for the transmission to go out on me one month after purchase. I truly believe the car lot knowing sold me this vehicle with the current issue. I did get a diagnostic check of the vehicle on the day of purchase but there is no such check for a transmission. I have been hung up on when trying to resolve this issue with the company, I have been threatened by the sales manager I tried to return the vehicle with in the proper process if I was given one, to be told by the company they dont know what to tell me to be hung up on again. I put ***** dollars down payment on the vehicle, I paid $570.00 monthly payments, and $376.00 monthly insurance. I truly encourage any citizen to not purchase a vehicle from this company it is truly a scam! This car lot is located at ***********************************

  

  Business Response

  Date: 11/26/2024

  Customer purchased a 2011 Buick Regal with ****** miles on it from our dealership on 9/4/24.  The vehicle purchase came with a 90 day/3,000 mile, whichever occurs first, limited warranty at no additional cost to the customer.  The limited warranty covered the main components of the power train of the vehicle, amongst other things, for the term of the warranty.  After delivery of the vehicle the customer is responsible for any repairs that are not covered by the limited warranty.  After the limited warranty expires due to time or mileage the customer is 100%responsible for the vehicle and all repairs the vehicle requires.  The customer signed the warranty agreement acknowledging that she understood it and that she agreed with all terms of the agreement. 
  The customer called and informed the company on 10/19/24 that the vehicle was experiencing transmission issues. The customer had exceeded the warranty milage by ***** miles within the first six weeks of owning the car. The customer was told that we would try to help but that the vehicle would need to be brought to us and our mechanics would need to diagnose the issue before we could discuss any options. He refused the offer, and said he would have the vehicle dropped off at our ****** location. We are unable to confirm that an issue exists or if there is an issue how serious it may be. We are still willing to assist the customer. 

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a 2016 ******* Elantra Sat 3/9/24 and was having issues since day 1. They had to jump start the car at least two times because the battery wouldnt hold a charge. They said it was because the car hadnt been drove and was sitting so the battery needed charged and if necessary they would replace the battery. Seemed reasonable so i Test drove the car down the street and back it seemed fine. Sun 3/10/24 started noticing acceleration & jerking issues. The car would accelerate when in park or at **************** when taking off. The car would slow down when trying to pick up speed on highway. Monday 3/11/24 missed work and took the car back to dealership and told them about the problems. I asked to exchange or return car because it was too soon to be having any issues with the car. The guy who sold me the car told me I cant exchange the car until after 2 years or something or basically when the car is just about paid off. Then he told me to take the car to the back to the service shop instead. Service shop didnt even pull the car in to look they just said they dk why it was doing that & lifted the hood and said the battery looks good its just a minor issue because the car sat for a while on the lot and would work itself out in a few weeks. Then said if I still want it looked at it would be $100 and I would have to make an appt but they would be booked for a while. I believed them because they were mechanics and I didnt have the money to have them look at it. took the car home thinking the problem was minor and would work itself out. A few weeks later still had the problem just not as bad. The car was stolen 7-10 I got it back 8-2 I still had to make payments. It is now Nov and as of 11-9 the transmission has been out and Ive been catching ubers. I spoke with them and they said the car is out of warranty and I have to get it fixed. The transmission was already going out that dont happen overnight!! Hence the issues w it! They sold me a LEMON!

  

  Business Response

  Date: 11/20/2024

  Customer purchased a 2016 ******* Elantra with ******* miles on it from our dealership on 3/9/24. The vehicle purchase came with a 90 day/3,000 mile, whichever occurs first, limited warranty at no additional cost to the customer. The limited warranty covered the main components of the power train of the vehicle, amongst other things, for the term of the warranty. After delivery of the vehicle the customer is responsible for any repairs that are not covered by the limited warranty. The customer signed the warranty agreement acknowledging that he understood it and agreed to all the terms of the agreement. 

  After a thorough investigation into this complaint, the following are the facts that I have found. We have no records in our service department noting any issues. We have no notes of any calls or complaints directed towards our customer service department. We do show that the customer alerted us to the vehicle being stolen on 7/10/24, four months after purchase. When the customer called on 11/9/24 requesting that we replace the transmision, he was told that he was out of warranty by both time and miles. The customer is 8 months and ***** miles out of warranty.

  We understand how frustrating it can be to deal with service issues. We have communicated to the customer that we are willing to look at ways to help. The customer is current with her payments. This is why our offer to help remains open until the end of the month

  Customer Answer

  Date: 11/21/2024

  Complaint: 22544480
  
  I have reviewed the business' response and am rejecting it because:
  Yall keep saying yall have no record of me calling which is exactly why I took it upon myself to document names, dates, times and discussions that were had. Yall didnt document on your end but I have the times and dates I called and everything else. Phone records wont lie. I was told I couldnt exchange or return that vehicle BEFORE the warranty was up! The last person I spoke to, who was VERY rude and unprofessional btw, **** was made aware of everything and was NOT WILLING TO HELP. All she said was keep making your payments sweetie and then hung up in my face which is why yall were reported to the BBB to begin with! If yall are not going to replace the vehicle then we have nothing left to discuss. I will release the vehicle back to yall or I can get my lawyer and we can go to court either way, I CANT AFFORD 1000  A MONTH FOR A CAR THAT DOES NOT RUN AND YALL KNEW WHAT THE PROBLEM WAS!! I can see if it was minor damage, brakes, alternator or something like that but this is an entire transmission which runs around $3500 plus labor 2k on TOP OF STILL PAYING $560 a month and $450 insurance!!! LIKE NO ABSOLUTELY NOT! That car should have been exchanged when I brought it back 2 days later!!!!! Yall were really nice and helpful when I was there spending my money and after the car was bought yall became something else! Careless and unprofessional. I literally see why there is only 1 instacredit left in ********* 
  
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 11/22/2024

  We don't agree with her version, and we have facts that back up what we have stated. The continual slander of our company and her threats to our staff are very concerning. We are unsure of what more we can say about this situation.

• Initial Complaint

  Date:11/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've paid more than three payments this month and my car is still beeping InstaCredit ******** is asking for cash only after being found at fault for recording issues in the dispute process Now I pay them cash only and they're still not recording my payments received In the last week I've given them $320 for a $260 car payment in the last 2 years I've given them over $10,000

  

  Business Response

  Date: 11/12/2024

  The customer signed a retail **************************** contract on 11/17/22 that requires her to make biweekly payments. She also signed an agreement to maintain full coverage insurance. We have explained multiple times that when 26 payments are made over a 12-month period, she will encounter two months each year that three payments will come due. She is also aware of the need to have and pay for insurance on the vehicle. She has also been made aware of why she must make cash payments. We will be including this answer to both of her BBB complaints made on 11/8/24. We also feel that after answering three misguided complaints over the last 30 days, this customer is abusing the ******************** system. The goodwill between our company, the community and the BBB should not be exploited or manipulated by a single angry customer. 

• Initial Complaint

  Date:11/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The InstaCredit AutoMart is stealing my payments The insta Credit Auto Mart is asking me for cash only making me drive more than 37 miles to give them cash and then turns to beeper on to ask me for more cash I have received for the last 3 days of paying over $270 and another $50 in fees with no outstanding balance

  

  Business Response

  Date: 11/12/2024

  The customer signed a retail **************************** contract on 11/17/22 that requires her to make biweekly payments. She also signed an agreement to maintain full coverage insurance. We have explained multiple times that when 26 payments are made over a 12-month period, she will encounter two months each year that three payments will come due. She is also aware of the need to have and pay for insurance on the vehicle. She has also been made aware of why she must make cash payments. We will be including this answer to both of her BBB complaints made on 11/8/24. We also feel that after answering three misguided complaints over the last 30 days, this customer is abusing the ******************** system. The goodwill between our company, the community and the BBB should not be exploited or manipulated by a single angry customer. 

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my first car from InstaCreditAutoMart in the ************ area August 23, 2024. There were 0 problems with my vehicle & no problems listed in the description of my vehicle. 3 months later, I started having serious issues with my car which had caused me to go get it checked out by an mechanic, valvoline & a friend I knew who knew about cars. Unfortunately, my timing belt needed to be replaced along with some other major issues. So fast forward, I call InstCreditAutoMart to see my options about the ********** gave me a whole run around about how theres not any account manager available for me after I explained my ************ just had agreed to wait til Monday like I was asked to. Monday comes & I had talked to an employee named ****** whos a supposed account manager. She was VERY rude & not understanding of my issues at all. I then was transferred to her boss (this is all on the phone) to have a conversation about what can be done & I never received a call back from her the next day like I was told. All I want to do is have my car looked at by this business because they are who I purchased it from & it seems like everyone is just brushing my car problems off their shoulders when in fact I am a college student, paying for some class expense right now so I know I wont be able to pay a car note every two weeks while now having to ***************** from work due to my car not working.

  

  Business Response

  Date: 11/04/2024

  Customer purchased 2016 ******* Accent with ****** miles on it from our dealership on 9/6/24.  The vehicle purchase came with a 90 day/3,000 mile, whichever occurs first, limited warranty at no additional cost to the customer.  The limited warranty covered the main components of the power train of the vehicle, amongst other things, for the term of the warranty. After delivery of the vehicle the customer is responsible for any repairs that are not covered by the limited warranty.  The customer signed the warranty agreement acknowledging that she understood it and that he agreed to all terms of the agreement.
  The customer contacted our service department on 10/25/24 describing a service issue she was having, but service explained that she had driven ***** miles since purchase and was no longer covered by the warranty.The customer spoke to her account representative on 10/28 and a supervisor on 10/29. Each time she was told that she was no longer covered by the warranty and that she needed to get the car looked at by a professional service department.
  We understand how frustrating it can be to have service issues with a new, used vehicle, purchase. The customer has not had a professional diagnostic performed on the vehicle to know if there is a simple,inexpensive repair available. The customer has been told several times that once the problem has been identified, we would look at how we can help her.

• Initial Complaint

  Date:10/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted them to send an email of the I-9 form completed to Father & ************************* of what I owe on my car. They are going to help me to get caught up on my car payments.I would like for them to send a completed I-9 form to Father & Sons Support - ***************************** and to get the total balance due on my car payments.

  Customer Answer

  Date: 10/29/2024

  I received a call today at from the dealership stating they won't resolve this issues without me dropping this complaint. I think he was the General Manager and he was very rude and unprofessional.  

  

  Business Response

  Date: 11/01/2024

  This customer purchased a 2013 For Fusion from us on 2/23/23. We have consistently helped this customer through rough financial periods. Three different account representatives and a member of management have all spoken to and agreed to help the customer with his request. His request has both legal and company policy issues. We have given him the exact instructions on how to accomplish what will work for both parties. He has refused to work with us and cure his delinquency.

• Initial Complaint

  Date:10/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 8/2/2024 I made my payment as normal . And did not receive credit for making my payment . The alarm system was set on by merchant . I disputed the charges with assumption they would give me credit for paying and stop hitting the alarm on me . Every payment comes with two weeks before another payment due. Before a repo alarm can be triggered . I gave down payment and traded in my old vehicle for the chance to pay off the vehicle purchased . A three year agreement and two years in the merchant is asking for CASH ONLY . I WOULD NOT HAVE PURCHASED A VEHICLE FROM ANY MERCHANT CLAIMING TO NEED CASH ONLY . THAT ADDS TRAVEL MILES AND GAS MONEY AND ATM FEES TO EVERY CAR PAYMENT . I Wouldn't HAVE PURCHASED I WOULD OF KEPT MY OLDER VEHICLE . A SCAM AND NEEDS REFUND FOR Purchase AMOUNT . THE DEALER IS ASKING FOR CASH ONLY OR THE CAR BACK THAT IM AM CURRENT IN PAYMENTS FOR .

  

  Business Response

  Date: 10/14/2024

  Our customer purchased a 2010 Ford Escape from us on November 7, 2022. We have helped the customer multiple times during this nearly two-year period. The customer has been late on her payment over a dozen times. Beginning in August of 2024, communications from the customer became increasingly difficult. The customer even called the Collinsville police department asking them to intervene, which of course they did not. After refusing to listen to any of the three account managers she spoke with, upper management got involved.  Upper management set up an appointment for 9/24/24 to go over all payments and compare them to the amortization schedule that was given to the customer the day she purchased the vehicle. The customer did not show for the appointment. On 10/1/24 InstaCredit Automart received a charge back for the 8/2/24 payment made by the customer. It was at this point that the company alerted the customer that moving forward we would only accept cash payments. This is the very day that the customer filed her misleading complaint.  The customer is now current through 10/17/24. We hope this explanation will help and that this complaint can be closed. 

  Customer Answer

  Date: 10/15/2024

  Complaint: 22406115
  
  I have reviewed the business' response and am rejecting it because:
  The business has not provided a valid response to my complaint , invalid information with no proof . I pay 520 dollars a month and any help one time has been repaid. during covid or job change the company has stalked my vehicle for 50$ deferring which is paid the following week . I am convinced the company has my first car purchased from them involved in there response which has also been paid off in this transaction. 
  Multiple cars and multiple down payments multiple consecutive weeks of payments and never receiving the credit of being the best customer . Again calling the police is my right , and with that recorded I reject the lies you submitt as a response . 
  
  Sincerely,
  
  Elizabeth Ahart

  

  Business Response

  Date: 10/17/2024

  I'm not sure how to respond to these wondering statements. We have proof and even set up an appointment to review the information. She is the one who refused to show up. 

  Customer Answer

  Date: 10/18/2024

  The business is requesting cash only payments . How does this align with better business practices ? This request is costing me time money and property value purchased within the transaction disputed here . 

  I would not have purchased a vehicle under cash only payments , a modify of original documents signed, and simply not allowed with general association of accounting practices. 

  A standard vehicle purchase under lease agreement 

  Bi weekly payments due . Without providing the privacy and policies that follow my purchase . 

  Please re open 

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a service connected veteran that has a service animal and purchased my vehicle for 18k with 3.5 down including insurance. I told them I was going to ******** to fight for my kids and needed an SUV with gps that didn't work but I thought ok I'll figure it out considering once I went in I had to run out the door when a salesman snapped on me (probably because he'd had a long day) as I have extreme PTSD when it comes to people. The day I left for ******** I said hey my AC doesn't hardly work and my gps isn't responding I told you I'd need to stay in my vehicle could we fix it. They were busy. 200 miles down the road the afternoon of a Friday the vehicle started smoking I checked the oil and it was over a quart low. So I went ahead and paid for it. Now I'm stranded in DE because I called and said please help me fix this I have a blown head gasket and was informed that I was out of luck and that I was going to have to pay for it and when I said ok can you please just let me talk to a supervisor to see if we can figure this out he told me that he was the top of the representative ladder and to have a nice day. My companion and I are stranded and I only have 700$ to my name can someone tell me what I should do to remedy this situation please. I was one day before my 30 day warranty and depending on how you look at it if you count the 30 days after close of business I would've hit the 30 along my trip I suppose but if you count midnight which is when the next calendar day is recognized then I am still fairly squarely within my warranty that camera footage will show I was also rushed through when I asked what the documents I was reading meant. I'm uploading verification of my mental health diagnosis **************************

  

  Business Response

  Date: 10/14/2024

  Customer purchased 2019 Chevrolet Trax with ****** miles on it from our dealership on 8/2/24.  The vehicle purchase came with a 90 day/3,000 mile, whichever occurs first, limited warranty at no additional cost to the customer.  The limited warranty covered the main components of the power train of the vehicle, amongst other things, for the term of the warranty. After delivery of the vehicle the customer is responsible for any repairs that are not covered by the limited warranty.  The customer signed the warranty agreement acknowledging that she understood it and that he agreed to all terms of the agreement.
  
  We have researched this complaint, and the following is the factual timeline of events:
  The customer moved to ******** on 9/7/24.
  The customer informed us on 10/5/24 that the ** had stopped working. She alerted our service department that the vehicle began exhibiting overheating issues on her way to *********
  
  The customer called us on 10/7/24 to inform our service department that the vehicle now had a blown engine. The customer was informed that she was out of her warranty by ***** miles. This is when she told us that she no longer wanted the car, and we could come get it. The customer proceeded to abandon the car at the ************************.
  
  I hope this timeline and these facts will allow you to close this complaint.

  Customer Answer

  Date: 10/14/2024

  Complaint: 22402744
  
  I have reviewed the business' response and am rejecting it because:
  A: I left for ******** on the 5th and after I got situated on the 7th having been stranded by a smoking vehicle out of fear of it catching on fire was when I contacted them. 

  B: it is only 950 miles to ******** so how convenient is it that they would decide to give me a vehicle that would be most likely that the engine would fail when it came close to the warranty (my ex husband is a mechanic here in ******** that used to work at a dealership where they purchased and "refurbished" vehicles from an auction) 

  C: Does the odometer roll when the car is idling? Cause if so then yes maybe the miles might have been up as I had to keep it running as well as purchase a fan after I paid for a $56 can of AC sealant and burn my hand trying to fill it since the port on this vehicle is under the air intake port on the passenger side. 

  D: lastly not leastly the car is parked at a homeless shelter for veterans as I now had to put forth the money I'd saved for a house toward getting a new car including the fair for Lyft vehicles to take me to different dealerships. The address is *************** **********, DE.. And all I initially asked for was for them to find a local service shop and reimburse me for the money.

  Now I just want to be done with the establishment entirely with my money and credit intact please let me know if you would like a picture of the odometer in case they try to fabricate that as well.
  
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 10/15/2024

  We stand by our initial response and can provide facts if required, that will prove our position.  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had reservations about buying a car from Instacredit Automart. I knew the selling price was far more than the value of the car. But I knew I could get financing with them so I accepted it. I bought my 2010 ******* Elantra in January of 2023. Up until today, I have nothing but good things to say about the level of service I have experienced. I had not missed a payment (or been late) for almost a year. I lost my job after a medical event. When I realized I wasnt going to have my payment, I called to tell them I would be late. They were wonderful, working with me the whole way. I started working again and resumed payments. Then, out of nowhere, my boss decides he can do my job better and let me go. I filed unemployment but ran into problems and it was delayed. Once again, they worked with me and were very helpful. That brings me to recent events. My car was impounded and the fees were getting outrageous. I let them know what was going on and they suggested requesting for Instacredit to get the car and I could pay them. I dont hear anything for almost a week until today. Their response was they are not interested. They would rather write it off than help me to get my car and thereby resume payments. I want my car. I want to make the payments. But they are not interested. Even the account manager didnt understand. Its interesting to note that the tow company told me that Instacredit has never claimed a vehicle, it will go to the junkyard. With all my belongings because evidently they dont have to let you get your stuff. I guess this is why I shouldnt have done business with Instacredit Automart. Disappointing.

  

  Business Response

  Date: 09/17/2024

  Our customer did in fact purchase a 2010 ******* Elantra with ******* miles from our dealership on 1/24/2023. After a thorough investigation, I agree with the customer. We did in fact help her through two separate life issues and allowed her to keep the car and make up the late payments.We were alerted to the most recent issue over a week after it had been impounded. The customer was unable to let us know why the car had been impounded, was it broken down, was she arrested, or was it involved in an accident. The impound fees are currently over $1,200.00 and the customer is unemployed. Unfortunately, we are not able to assist the customer this time.