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Find a Location

Kritter Kare’s Howliday Inn has 1 locations, listed below.

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    Business ProfileforKritter Kare’s Howliday Inn

    Dog Daycare

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    8802 Summer Rd, Columbia, IL 62236-3502
    BBB File Opened:
    5/7/2012
    Years in Business:
    12
    Business Started:
    5/7/2012
    Business Started Locally:
    10/2/2014
    Business Incorporated:
    10/2/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mrs. Jennifer A Kreps, President
    Contact Information

    Principal

    • Mrs. Jennifer A Kreps, President

    Customer Contact

    • Mrs. Jennifer A Kreps, President

    Industry Tip

    Pet Sitter or Boarding Facility? Tips on How to Choose

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/23/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    02/16/2024 I paid the business $35 for a day of dog daycare. I just want answers and the owner is avoiding me. I want to start by saying I have told several people if something happens or my dog is acting strange please call/text me and I can either pick him up or arrange someone else to pick him up. No one called me this day at all or texted me. I took my dog to daycare on Friday Feb. 16th and he came home a whole different dog. He was extremely stressed out. I picked him up and he was shaking the whole way home. Got home and he was drooling and couldnt get comfortable. Every little noise he heard he would jump up and become restless again. When I went to pet him and he didnt see me, he coward down. The next day he was outside and his tail wasnt curled and he wasnt even pointing nor was he barking at anything. That evening he started to growl and show teeth at our other dog. I just want to speak with the owner so I know what happened so I can move forward with getting him back to his normal self. I have tried calling several times to speak with her and either people arent telling her or she is avoiding me which seems like something happened and she doesnt want to tell me. I just want answers.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jaime S

    5 stars

    06/24/2024

    My dog loves going here and he can be picky. He comes for both daycare and boarding. Everyone is super nice and I trust them to care for him.

    Kritter Kare’s Howliday Inn Response

    07/01/2024

    Thank you so much, *****, for sharing your feedback regarding ****'s visits with us at the Inn. We are grateful for the input and that you and Remi both appreciate our dog care services. Please let us know if we can work to improve your and ****'s experience when you are away from each other. We hope to see you both again in the near future, but until then, please take care and thank you for the review!

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