Complaints

This profile includes complaints for Weber Chevrolet Columbia IL's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weber Chevrolet Columbia IL

  701 Old State Route 3 Columbia, IL 62236-2651

  
• 

  Weber Chevrolet Columbia IL

  PO Box 110 Columbia, IL 62236

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car brand new in 2020 and it has been in the shop consistently over 10 times for repairs because of the check engine light constantly comes on. I believe they sold me a lemon car and they knew about it. They fix** my car in the past and i still i have issues and they refuse to fix it again. I feel i shouldn't have to pay for repairs for them selling me a junk car.

  

  Business Response

  Date: 10/18/2023

  In response to Ms. ******* complaint that her “2020 Malibu has been in the shop consistently over 10 times for repairs because of the check engine light constantly coming on”.

  After reviewing her file, here are the details of this case.

  Please keep in mind, a (CEL) “check engine light” can be illuminat** for a host of different reasons.

  From May 2021 through October 2021, she had three wiring and module relat** repairs complet** under warranty.

  She purchas** the vehicle new September 2020. Her first issue was 8 months later, with 21,554 miles. The issue was relat** to the *** wiring, which there was a GM bulletin pertaining to this.

  The second repair was 6 days later, with 22,045 miles. The CEL came back on, this time with multiple communication codes set in the system. This result** in the serial data gateway module being replaced.

  The third repair was relat** to multiple communication codes being set in multiple modules again which result** in the junction block being replac** in October 2021, with 23,477 miles.

  The fourth time the vehicle came in with a CEL, March 2022, with 32,582 miles, we were told it happen** two times in the last 1 ½ months, so it is consider** an intermittent condition. We perform** our diagnostic checks which were relat** to a random engine misfire, which could be caus** by many different things, such as bad gas or carbon build up. We road test** the vehicle multiple miles through several drive cycles without the light coming on and were not able to condemn anything at that time, so we return** it back to the owner to drive, monitor and let us know asap if it reoccurs. Again, no charge to the customer.

  The fifth time, August 2022 with 41,488 miles, the customer came in with another intermittent CEL, stating the light came on over the weekend but went off the day before bringing it in. We diagnos** and found multiple codes set in history, not active. We inspect** some relat** connectors, wiring and road test** several times, but no repairs were made at that time. Please note: the customer’s bumper to bumper warranty expires, December 2022 or 38,261 miles, whichever comes first, but we did not charge her anything because of her history and as a goodwill gesture.

  The sixth time, January 2023 with 51,345 miles, we diagnos** a random engine misfire, which result** in replacing a faulty ignition coil and spark plug. As a goodwill gesture, we cover** the repair at no charge to the customer, even though she has no extend** warranty and it’s been over 10,000 miles since we last saw the vehicle,

  The seventh time, June 2023 with 58,130 miles, she brought the vehicle in stating the CEL had come on briefly about two weeks ago. We inspect** and test drove the vehicle, no fault codes in the system relat** to engine or transmission. The vehicle was return** to the customer, and she was not charg** anything.

  The eighth and final time, September 2023 with 64,134 miles she brought the vehicle in with another intermittent CEL. This time at the write up the service advisor was able to see a code, P1101, which has never been set before on any of the other visits. This is the fourth time she has brought the vehicle to us since her warranty expired. This time we ask** her to approve our diagnosis fee. She instantly said she was not paying for anything, then took her vehicle.

  If Ms. ****** would like to bring her vehicle back, we would certainly treat her fairly and work with her on any repairs that may be needed. However, there will be nothing for FREE moving forward.

  When we sell vehicles, new or used, we offer and encourage that they buy an extend** service contract to protect their investments. We can’t force them to, but we recommend it because everything is so expensive to work on and repair.

  I have attach** the document showing that Ms. ****** was offer** and declin** an extend** service agreement. Unfortunately, having several issues with your vehicle over a 3 year and 64,000-mile period does not constitute unlimit** warranty.

  I truly believe we go above and beyond for our customers every day; without them we have no business.

  However, I also believe that, at some point, people must take ownership/responsibility for the things they buy.

  We certainly went further than any other dealer that I know of.

   

  Sincerely,

  ** ********

  George Weber Chevrolet

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband bought a 2011 Chevy Silverado and ******* ****** said there was no recall but the truck has a defect. I was told it does have a defect and I would have to pay for it. So ******* ****** told me to tell Weber Chevrolet to call them to see what they can do to fix the defect. I would like for them to repair my vehicle or to call ******* ****** to see if they can fix the defect.

  

  Business Response

  Date: 07/13/2023

  Hello,

   

  In response to the complaint against our dealership, Ms. ***** has a 2011 Chevrolet Silverado with 97,600 miles. We sold her the vehicle 10.2.2015 with 39,117 miles.

   

  On 7.5.23, she brought her vehicle in with a rough idle concern. The technician diagnosed and found a #7 spark plug was oil fouled. We explained to the customer that there is an internal engine issue causing this but to find the source and give her an accurate estimate to repair, it would require disassemble and inspection of the engine. We speculated that potentially the piston rings and or valves could have carbon build up which could cause this concern, but we could not be sure until we moved forward with diagnosing the vehicle. She stated to us several times, that she did not have the money to repair or even proceed with diagnosis. We did explain that her issue would continue until the source of the problem was found and corrected.

   

  When she spoke about us calling GM to find out how to fix the vehicle defect, we explained that it wasn’t that we did not know how to fix her issue, it was the fact that someone was going to be responsible for authorizing and paying the bill, but unfortunately, that would not be ******* ****** or George Weber Chevrolet. Again, she said she just didn’t have the money to do that. I did try to show some understanding and compassion about how expensive things can be at times and told her we would work with her on the cost the best we could, but typically, this type of repair can get expensive.

   

  Respectfully,

  ** ******** ******* ******** ****** ***** ********* ************ **********************

   

• Initial Complaint

  Date:09/23/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fianc and I purchased a 2022 ***** Blazer RS on 09/19/2022 and signed the paperwork approximately between 8:40-9:10 PM at night. Their business hours on this particular day was until 8:00 PM. Our sales representative *********************** was the average associate throughout the process utilizing typical sales techniques.There was a second occurrence with **** that took place a little before the test drive where we were potentially stretching our budget by 15k. We requested if we could chat privately and **** offered to leave the room for us. **** ended up staying within ear shot at the front desk approximately 10 feet for a majority of the time.After we test drove the vehicle, **** showed us a document that had packages from the most expensive to the least expensive which ended up being warranties which we never had any intention of purchasing. **** presented it to us saying we don't need anything other than the lowest package and never called it a warranty. We assumed we needed to choose one of the options as there was no option of refusing the package being presented so we naturally chose the recommended option which was the cheapest package. We ended up signing documents with the finance guy who used the term service contract rather than warranty and now ***** is only letting us remove 3 out of the 4 service contract options despite having received the Cermaic coating protection as of yet. ***** does not believe the misrepresented anything in the process despite never informing us that we were opting into a warranty and it being presented to us as we need to choose one of the options.We were asked to complete an ANONYMOUS survey and my fianc gave our sales rep a 4/5 who called both of us the next day asking why which is harassment as it was anonymous. **** additionally asked us to rate him better on the second survey with a provided outline of how to rate him. **** asked us to call his person cell as opposed to the business line to further discuss.

  

  Business Response

  Date: 09/29/2022

  #********
  Weber Chevrolet has investigated ****************** complaint and contacted him to address his concerns.  **************** related his experience to our Group Manager and we agreed to remove the unwanted warranties.  *************** returned to the Columbia location on Saturday, September 24th,2022 and all warranties he purchased were removed from his contract.  **************** said he was satisfied with our handling of this situation.  Weber Chevrolet considers this matter completed to the customers satisfaction.

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************