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Business Profile

Theatre

Country Club Hills Theater

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 19th, 2023, I purchased concert tickets for the *********************** and *********************** concert for June 17th, 2023. The concert was at *********** Hills Theater. I bought 3 tickets totaling $267. I arrived at the venue at 7p. Shortly after we were seated, I noticed a plugger in one of the seats advertising the musicians that were performing that day and the rest of the "concert season" at Country Club Hills, *********** noticed that *********************** wasn't on the plugger for that evening show. I got the attention of two ushers at the venue and questioned the plugger. I asked them if *********************** would be performing that night and they told me no and then directed me to two people that worked for Country Club Hills Venue. They asked me if I wanted to stay at the show and I informed them I did not. The two city workers took us to the box office to receive a full refund. Once there, the city workers informed the clerk to give me a full refund for the tickets I purchased totaling $267 (3 tickets + tax). The clerk asked for the same credit card I used to purchase the tickets. I gave it to her. She informed me the tickets were refunded and put back on the credit card. I asked for a receipt, and she informed me she couldn't give me a receipt at the time. While there, and according to the flyer I saw, I purchased 2 tickets for the following weekend for the ***********************, show on June 24th, totaling $270. I waited a week to call my credit card company and to check to see if my refund posted, I was extremely disappointed to find out it wasn't. I called ticket master and was told I needed to take the matter up with the venue. I went to the June 24th show in hopes to see one of my favorite musicians, whom I had to save all Spring to purchase tickets for. Get to the venue and there's a sign *********************** was not going to be there, again. His replacement was escorted off stage 10 minutes into the show. I am requesting 1/2 refund for that show and a full refund for the first show.

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