Complaints

This profile includes complaints for Napleton's Countryside Mazda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Napleton's Countryside Mazda

  6060 S La Grange Rd Countryside, IL 60525-4068

  
• 

  Napleton's Countryside Mazda

  110 W Golf Rd Schaumburg, IL 60195-3604

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: March 7, 2025 Amount Paid: $30,714.75 (including a $2,000 rebate and $27,514.75 paid via credit union check)Product/Service: 2025 Mazda CX-30 Summary:I purchased a 2025 Mazda CX-30. During the sales process, the salesperson ****** repeatedly assured me and my wifewho was presentthat all 2025 Mazda CX-30 models include Wireless Apple CarPlay. Based on this representation, I agreed to the sale and signed the documents.However, I later discovered that the vehicle does not include Wireless Apple CarPlay, and the dealership has admitted that **** knew this at the time of sale. This amounts to a clear case of fraudulent misrepresentation. Wireless Apple CarPlay was a critical feature in my purchase decision, and I would not have proceeded with the transaction had I known the truth.After the sale, I was also pursued for an additional $3,200 down payment that the dealership failed to collect at the time of purchase. Rather than acknowledging their error, they aggressively pursued me, contributing to a stressful and unpleasant experience.I attempted to resolve the issue by requesting a $700 credit to cover the cost of retrofitting Wireless Apple CarPlay, plus the inconvenience and inappropriate conduct I experienced. The dealership denied this, offering only a trade into a more expensive trimwhich would cost me an additional $2,800. Nature of the Dispute:Fraudulent misrepresentation of vehicle features Failure to properly process down payment and placing the burden on me Inappropriate and unprofessional follow-up communication from dealership staff Lack of willingness to resolve a customer service issue caused by their own staff Resolution Sought:I am requesting a $1,000 refund from the them to resolve this matter, which reflects a reasonable cost for adding ****************************sale and compensation for the misrepresentation and poor handling of the issue. I believe this to be a fair and proportionate resolution considering the circumstances.

  

  Business Response

  Date: 04/09/2025

  Our salesperson did not represent that the car Mr. ******** purchased had the wireless Carplay feature. There was nothing provided to Mr. ******** or his wife that claimed such. The dealership will not be paying anything additional to Mr. *********

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23107498
  
  I am rejecting this response because:
  

  The salesperson explicitly told my wife and memultiple timesthat the car came with wireless CarPlay. This was a key feature for us, and we trusted his word when making our decision. After discovering the car didnt actually have this feature, we brought it to the dealerships attention. Instead of taking accountability, the manager simply asked the salesperson if he had said that, and of course he denied it. Why wouldnt he? Admitting the truth would mean owning up to misleading a customer.
  The reality is, we were misled. The salesperson has every incentive to cover his tracks, while my wife and I were acting in good faith, trying to buy a car that fit our needs. If we had been told the truth, we would have chosen a different vehicleplain and simple. This situation is unacceptable and reflects poorly on the integrity of your dealership.

  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 04/10/2025

  Our salesperson said that he explicitly stated the vehicle had regular Apple CarPlay, not wireless. The customer also had the opportunity to see the features of the car on the window sticker, and also to inspect the vehicle prior to taking delivery, during which this issue was not raised. It was only raised at the point that the dealership tried to collect money owed as part of the transaction. We will not be issuing any goodwill as part of this transaction, we have fulfilled our legal duties at this point. 

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23107498
  
  I am rejecting this response because:

  
  The salesperson repeatedly assured my wife and me that the car included wireless CarPlay a feature that was important to us and directly influenced our decision to purchase. We relied on that information in good faith. After the sale, we discovered the car did not have this feature and immediately raised the issue with the dealership.
  Rather than taking responsibility, the manager simply asked the salesperson whether he had made that claim. Unsurprisingly, he denied it. At that point, he had every reason to protect himself, even if it meant misleading us further.
  We feel we were misled. There was no confusion on our end we were clear about what we wanted, and we trusted the information we were given. If we had been told the truth up front, we would have selected a different vehicle. This experience has been deeply disappointing and calls into question the honesty and professionalism of your dealership.

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One car wheel/brake has been squeaking since day one for almost 27k miles. I told service every single time the vehicle was serviced and the issue was looked into but never fully resolved (it seems to have stopped squeaking now on it own as the brakes are about half way worn down in the rear). ALSO, even though I usually do a walk around the vehicle after a service, I did not notice until months after that they scratched my wheels (all 4 not just 1 with some marks being chips). Safe to assume being lazy and using the impact/socket when rotating the wheels by removing the lug completely and still spinning the socket/lug smacking the ports of where the wheels are mounted. I told service at a future oil change and they related they cant do anything about it due to it being an extended amount of time. Hmm there is absolutely no way normal wear leaves those marks and well why dont you check who the tech was that rotated them some amount of time ago? The vehicle was ONLY maintained here due to a maintenance package purchased when purchasing the vehicle and this can be verified with the vehicles maintenance history. I unfortunately will probably not return for service! As a professional dealership, one would think those qualified to work on my new vehicle would be trained not to damage it. Nor would one think to not even be considered for compensation to fix the damage. **Please note the service advisors are awesome as they did look into and note the 2 concerns I brought to their attention.**  

  

  Business Response

  Date: 01/21/2025

  Hello, assuming this is a 2021 CX-5 under ****** *****, our records indicate we have not rotated these tires since July 2023, and we have not done any service at all since July 2024. We would not be able to cover damage that was not reported relatively soon after a visit. 

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22827535
  
  I am rejecting this response because: Youre the only place to work on the vehicle as all service was completed here. This was all 4 wheels damaged, not one, so if one were to get a flat Id understand one wheel possible being removed, not all 4 by an outside company/person (outside of the dealer that has all records tied to the *** of the vehicle services as well as an extended service plan). The mechanic should have noted what he did to my wheels regardless of a date. Instead you just pushed it out and made it a customers problem. 
  
  Sincerely,
  
  ******* ***** / ****** Riley 

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car to get fixed it was a motor issue and they have had it for 4 months and still have not fixed the problem spoke. 

  

  Business Response

  Date: 01/21/2025

  We apologize that the vehicle has taken this long to repair. We have had delays in obtaining a special tool to perform the needed repairs, but now hope to have fixed within a week. The customer has been in a loaner car since the beginning and we absolutely want to get the car fixed and back to her as soon as possible. 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22767428
  
  I am rejecting this response because: Hey I will like to open my complaint back open because my car is still not fixed  correctly when I first took my car to them my car was running hot, making noise and the light said stop and start is disabled, ***** called Friday and said i can pick up my car Tuesday,  but they needed to let it run and the mechanic wasn't going to be there on Wednesday so he will let it run Thursday and I can pick it up Friday but the stop and start is i still disabled and since I never told him that was the issue I will have to okay him to send my car out but I would have to pay the diagnostic fee, I said I bought my car back because it was never fixed correctly so I need to reiterate all the issues to him because he wasn't the first ********** so he didn't know the issues but when he call he said when you bought your car in previously you told the first ********** that. But if I'm bring my car right back and say the car has the same issue not sure how that is not an issue. I just want my car fixed what all the complaints I came in with and not have to deal with this place ever again.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 02/27/2025

  The repair has been completed and the customer has their car again. 

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund of the $500.00 deposit given to the dealership.

  

  Business Response

  Date: 09/06/2024

  This refund is in process. We could not refund to the card given, and were waiting on the customer's address to mail out a check. It should be to the customer next week.

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22248864
  
  I am rejecting this response because:
  I made several attempts to contact the dealership regarding my refund. When I managed to get someone on the phone I was told a signature was required by the finance Manager. I am tired of the lies. Please stop lying. I could pick the check up personally. Where is your integrity? This is why people have a lack of trust for car dealerships. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/10/2024

  The check has been mailed, as indicated previously.

• Initial Complaint

  Date:07/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9th, 2024, I purchased a vehicle from Countryside Mazda. At the time of purchase I did not realize that the agreed price on the service I went through, Truecar, already included title and license. This dealership then proceeded to charge me twice for title and license fee. Also at the time of purchase, I was told that there was only one key fob. On May 18th, I received a text message and a phone message from the salesman, *****, that they found the key fob. On June 10th, 2024, I spoke directly with the salesman ***** that they had the key fob and he said they would mail it. He confirmed my address. On July 6th, 2024, I sent him a text message stating I was still waiting for the key fob. No reply, no key fob. It is part of the vehicle I purchased and so far they have refused to turn over my property.

  

  Business Response

  Date: 07/15/2024

  Hello, we are prepared to mail the second key if the customer wishes, we have been waiting on which address to send it to. We would caution against sending it to the same address where the vehicle is located as there is risk that the key may be stolen in the mail and the car could go missing as a result. If the customer is ok with this risk, we are happy to send the key, just provide us the best mailing address. 

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21986973
  
  I am rejecting this response because:

  This is a lie by the dealership, claiming they were waiting on
  confirmation of an address.. I spoke with ***** on the phone and he
  confirmed the address with me. This is so typical of an auto dealership. They confirmed the address, they know the address. They just want to keep pulling the same shenanigans they pulled when I was there. Send it to the address on file and quit lying.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/16/2024

  Hello, 

  The information given to me was that we wanted confirmation on the delivery address. The address on file is:

   

  ************* W

  *****, IL 61264

   

  We also would need acknowledgement from the customer that, since he is requesting that we mail the key, he releases the dealership from any liability due to sending the key in this manner. We will make the best efforts to ensure safe delivery (send it secured in a box with a tracking number), but if it were to be damaged or fail to make it to his address, we are not responsible for anything. We will provide him the tracking number once it is shipped. 

  Please confirm address and acknowledge the release of liability and we will get it shipped ASAP. 

  Customer Answer

  Date: 07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 26, 2024 I bought a 2016 ***** Odyssey from this dealership. The purchase price was about $11,661.44 paid in full. I was issued a ********************************************************************************************** the mail before the temporary tags expired on June 23, 2024 Three weeks before the tags expired, I started reaching out to my sales agent, who facilitated the sale of the vehicle. He assured me my plates wouldnt be sent to me before June 23. For two more weeks I reached out, and the response was the same. Eventually my tags expired, I reached out and he said there was nothing more he could do. He gave me a corporate phone number to call. For another week, I reached out to Corporate who sent me a tracking number for an overnight document delivery that still hasnt been delivered or received by the post office several days after. Corporate also told me to go to BMV to get an updated temporary tag. BMV directed me back to the dealership as there is no record of me owning the Odyssey in the States record. i called the dealership and they said they cannot issue another temporary tag. Its been several days of not being able to drive due to expired tags on a vehicle I paid full price for and the dealership cashed my check. This has been a nightmare and an awful experience. I need my car documents- titles and everything the dealership is legally required to provide to me so I can register my car and drive it!

  

  Business Response

  Date: 07/15/2024

  Hello, this was delivered to the customer's address on 7/3/24, tracking# **********************************. We apologize for the inconvenience in timing. 

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the dealer never put a front plate on my car and told me they did, they walked around the car to show me, which never happened, also said they put 4 screws in the front plate which you can see from picture never happened and I need to buy new plates

  

  Business Response

  Date: 12/18/2023

  Hello, we are very sorry for the inconvenience. As we have mentioned, we are happy to reimburse the customer for the cost of the duplicate plate, but we can not issue that directly, the customer does have to apply directly through the Secretary of State office. 

• Initial Complaint

  Date:08/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a 2023 Mazda CX-50 preferred, online I traded my 2022 outlander SEL especial edition for this vehicle. Ive had this new Mazda for 3 weeks and I did a blue book appraisal it shows no value due to 2 recalls that the dealership has not informed me about, I mean no email or phone call nothing.another thing was why did they run my credit again since Ive been approved already on the Mazda website? And last this car has huge scratches on the hood and on the left passenger door it also beeps randomly to break when theres no car in front I texted them the next day to see if I could change this vehicle for the same model except its turbo and they said no. They required a ******* down payment

  

  Business Response

  Date: 09/06/2023

  Hi **********************, we are sorry that you are not completely satisfied with your vehicle. If scratches or physical damage are brought up at delivery or within 48 hours, we usually take care of them, but since the car was sold weeks before this complaint we do not have a way of verifying the damage happened on our lot. Did you raise this with your salesperson within days of buying the car? We'd be happy to follow up with him if so. 

  On the recalls, I had our service advisor check the *** and there are no open recalls on that vehicle, so the report you run is incorrect. There has never been a recall performed on that vehicle, nor is one required. 

  On new cars we do not have an exchange policy. The vehicle was registered the same day with Mazda and the state of ******** and taxes and registration paid immediately. We do take trade ins but in speaking with the manager involved, it would take a significant down payment to have a chance of getting it approved by the bank on a more expensive model. If this is a possibility you would want to explore let us know. 

  We want you to be happy with your purchase, if there are any other concerns please let us know.

   

• Initial Complaint

  Date:02/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bear with me here- waited 1 hour even after calling and booking an appointment. *********************** sold me a used vehicle that needed extensive repairs. Before final signing, price of vehicle price went up 3k was told the whole exhaust was replaced. This was a LIE exhaust was not touched. The vehicle I purchased was a 2008 ***** XC90. Attached is the report of an inspection. ***** asked if I was a Veteran I told him I am. I was overcharged and sold a vehicle that needed extensive repairs. This was suppose to be a family vehicle , we were excited about getting a *****. I am local and a ***** Township Alum. I am very disappointed in Napleton as business and family . I will be filing a formal complaint. *********************** should not be selling cars, showed up an hour late , overcharged and the vehicle ended up needing extensive repairs. *********************************************************************************

  

  Business Response

  Date: 02/22/2023

  Hello, all vehicles of that age are sold as is as shown, as it was a 15 year old vehicle with ******* miles when sold. *************** did purchase a 24 month, ****** mile powertrain warranty. Our service manager looked at the attached inspection from the other repair shop, and the drive shaft repair will likely qualify as a covered repair under that service contract. The service contract requires that the work be performed at our shop if the customer lives within 50 miles, so if *************** would like the vehicle to be inspected and repaired under that warranty, please have him call ************ and schedule an appointment so he can have the diagnosis verified and repair done under the warranty.  

• Initial Complaint

  Date:11/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: October 26, 2022 Contract #****** The Salesman committed to a the sale of a vehicle with a $0.00 market adjustment Ive made multiple attempts to resolve the deceptive transaction Nature of Dispute:I had been shopping around for a few weeks now but had not committed to purchasing because of the insane market adjustments. A co-worker of mine recommended Countryside as she had recently purchased a vehicle there with no market adjustment. On Wednesday, October 26, 2022, I spoke with your salesman, *******************************,and he confirmed with me that Countryside Madza did not apply market adjustments. On Thursday, October 27, 2022, I stopped in to ********** Countryside Madza and met with ******, and before even diving into the vehicle search he reassured me that ****************** Countryside Madza did not apply market adjustment. The following day as Im scanning all of my documents I noticed that the window sticker MSRP, that was never presented to me but was conveniently tucked away in the glove compartment, and the Subtotal on the Bill of Sale was off by $2,000. I reached out to ****** via text to inquire about the difference which is when I first learned that there was a market adjustment of $2,000 added. ****** of course claimed that he had disclosed this, this is un true. I explicitly stated to ****** via telephone on Wednesday, October 26, 2022 and again in person on Thursday,October 27, ********************************* paying a market adjustment. We had an in depth conversation about this, again this was the sole purpose of me driving out to Countryside and not purchasing in ******** which is down the street from my work and much more convenient. I took the drive to Countryside because I was assured there would be no market adjustment.None of the documents list a market adjustment but when compared to MSRP there is in fact $2,000 upcharge. Attached are the pertinent documents as well as my communication with the Dealership.

  

  Business Response

  Date: 11/30/2022

  The customer's search initially centered on two models that we would sell at MSRP. As she considered the available models, she shifted her focus to another model, the CX-50. Our salesperson informed her at the time that it would carry a market adjustment, selling for over the Manufacturer's Suggested Price. She agreed to continue considering it. The full price of the vehicle was disclosed on a worksheet, and she agreed to the terms. It was then correctly listed on both the purchase order and contract, which she signed. Given the length of her search and that it spanned several vehicles, we can only assume that the customer is not correctly remembering the conversation. However, it was disclosed to her at every turn and is documented correctly on everything that she signed. 

  The dealership properly disclosed the vehicle pricing on every document and thus has no fault in this matter.

   

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18482769
  
  I am rejecting this response because: the Dealership is being untruthful.  As I stated, the only reason I opted to go with this dealership was because they assured me that there was no market adjustment; I went over this in detail with the sales representative.  I was not give a copy of the so called document that listed the $2,000 adjustment, nor have I ever been given a copy.  Additionally, the bill of sale does not clearly show the market adjustment, instead it is lumped in the total purchase amount.  This is deceitful, the market adjustment should have been clearly stated on all documents, the fact that it was not shows they were hiding the markup.  

  I'm extremely disappointed in the manner the dealership handled the sale and continues to lie about all of this.  I would like to continue to pursue and would like the BBBs assistance.

  
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 12/18/2022

  There is no line item on any purchase order for a discount or markup - just a sales price, which was fully disclosed at every step. There is no legal requirement for a separate line item for a market adjustment, as the manufacturers price is suggested - final pricing is subject to agreement between the customer and dealer. For decades this has meant sizable discounts for the consumer, but in this environment of supply constrained well below demand, especially for Mazdas newest product the CX50, it has meant prices above that suggested price. Our full review has found that the dealership fully disclosed pricing and has no fault in this matter. 

  Customer Answer

  Date: 12/19/2022

  Complaint: 18482769
  
  I am rejecting this response because:
  
  

  Again, I stress, that the market adjustment was never disclosed to me.  The dealership claims that they disclosed in writing and yet I have no such document, the arbitration agreement was also not given to me until I asked for it the following day, even then the contact information on it was inaccurate.  I state this only to illustrate how deceptive the dealership is.  The only reason I drove out of my way to Countryside Mazda was because I was  assured the dealership did not have market adjustment and then re-confirmed again when I sat with the salesman.  I am not an attorney, so I have no idea whether the dealership is required to disclose the market adjustment on the bill of sale or not, I do however, know that they did not disclose this to me or I would have opted to purchase my vehicle from the ******** Mazda as it is much closer to my work.  Where does this go from here, obviously the dealership refuses to acknowledge their deceptive practices, what is the next step?  

  Sincerely,
  
  *****************