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Find a Location

Countryside veterinary center has 1 locations, listed below.

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    Business ProfileforCountryside veterinary center

    Pet Boarding

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9823 West 55th Street, Countryside, IL 60525
    BBB File Opened:
    4/17/2015
    Contact Information

    Customer Contact

    • Business Manager

    Industry Tip

    Pet Sitter or Boarding Facility? Tips on How to Choose

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Today was the second (and last) time that this has happened to my 2 dogs. We took them in again for a simple nail trim and gland expression. The previous week, my husband took them in for the same thing and was told "they are too agitated, they are scratching everyone, we can't do it." My 2 dogs are NOT aggressive whatsoever. Funny, because I have been taking them here for the past 2 years for the same service with NO issues. Now my dogs are uncooperative? That tells me 1 of 2 things: you have new vet techs who do not know what they are doing or someone is mistreating my dogs and THAT is the reason they are "reacting". We were told my dogs needed to be "put out" aka sedated for a nail trim/gland expression. I was already aggravated so I agreed. NEVER have I heard of any dog getting anesthesia to have a nail trim!!! $422.00 dollars later - oh - we get home, and they obviously OVERSEDATED my male dog- at one point, he was apneic (stopped breathing for about 10 seconds)- I shook him awake and stayed with him, monitoring his breathing!!! (Thank God we are both 1st responders and can recognize apnea and know what to do- at NO POINT did anyone tell us to closely monitor for oversedation. If an average lay person was in our shoes, they might have gone about their day, figuring their dog was just sleepy but they would have found a dead dog later) They failed to properly calculate when the sedation would kick in. Who know what kind of dose (overdose) they were given. At one point, I thought my dog passed away on my floor- this was one of the worst days of my life! Oh and they also overcharge-a "sedation fee" then a separate fee for the doctor to administer the sedation!? It is now 2100- well over 6 hours since this incident, and both my dogs are still heavily sedated to the point they cannot go up and down stairs, let alone sit up and stay awake. I have been a dog owner all my life, and until today, I have never experienced such incompetence, greed and carelessness.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marcus C

    1 star

    07/09/2024

    I had phoned in an order for food. I had asked for it to be ready due to an appointment. When I came in it wasn't ready and when they finally got to getting the food they brought me cat food. When I complained I was told that I was being abrasive and that human error and me needing to be patient was the order of the day. No accountability by staff nor their leadership team. Instead I was put to blame being told I was abrasive and ridiculous to ask for an apology. I was then told they would not treat my Pet anymore.   

    Countryside veterinary center Response

    08/07/2024

    Thank you for your feedback. We apologize for any inconvenience during your recent visit. However, due to the interactions you described and the treatment of our staff, we have decided to discontinue our services to you.

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