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Business Profile

Storage Units

iStorage Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issue is listed as my lease was falsely terminated I have two storage units at I storage at **************************************************************** I was told I have 24 hours to move my property which is a short notice. 

    Business Response

    Date: 11/13/2024

    see attachment

    Customer Answer

    Date: 11/15/2024

     
    Complaint: 22436372

    I am rejecting this response because:
    I have reach out to this company numerous of times the manager at this facility was responding with her own personal email .
    Sincerely,

    ******* *****

  • Initial Complaint

    Date:03/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented from another company ,IStorage took over the business,soon as the took over they gave me a payment date of the first of the month, I asked if I could have another payment date they said no. So since Ipay through my bank I decided to pay one month in advance,so everymonth at the end of the month Iwould send them my payment,they took my payment and put in escrow and said I still owe them ,charged me with late fees,put in on my credit ,and denied me access to my unit this was between August and November of 2021 as soon as they took over then your company, BBB stepped in and corrected the situation. So since that time I have been paying faithfully the amount requested. Now they have started their same deceptive practices again. Now they have started charging me ***** extra and taken my payments with late charges and denied access to my unit.I have been paying one month in advance and it has been ok until now they say i owe another $88.00 and again denied me access to my unit. Please help, just want access to my property that they are trying to steal and destroy my credit, and take my money that has already been paid ,my research show that IStorage gets an F rating for repeatedly doing this to their clients please help again so I can remove my storage,it is from my deceased brother

    Business Response

    Date: 03/14/2023

    I (IStorage Crestwood PM)spoke with this tenant regarding this matter on several occasions. The additional $12 was for insurance. ALL units not covered under a homeowners or renters policy (that we need a copy of declaration page for file) were accessed this fee. Tenants were notified by mail in February that this was happening starting March.  As a courtesy I offered to waive any late charge this caused and she was given the option to provide a renters or homeowners declaration to avoid the $12 monthly insurance charge.  ID ******** was also informed that upon her wanting to end her rental what the process entailed (she would have to be moved out before her next payment date to avoid addl charges).




    If further discussion is needed tenant is free to visit office during the hours of 10 - 6 Monday-Saturday. Closed on Sunday.



    *************************
    Crestwood PM

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