Complaints

• Initial Complaint

  01/16/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I expressed interest in a vehicle on ************ which was advertised having all the features that I wanted in a vehicle, namely blind spot monitoring, lane change assist, and parking assist. I had a tumor on my pituitary gland last year that left me blind in my left eye. After this I told myself that I would never buy a car without the above mentioned features. On 01/06/2025 I expressed interest in the vehicle, asking to confirm price on site (******) and that it had the above mentioned features to which the salesman **** replied yes after confirming the sticker. I then asked can I hold the vehicle because due to weather and time restrictions I didnt know when I would be able to get up there to which he told me if I put money down he would hold it. I proceeded to put $1000 down and told him I would be in touch tomorrow. I decided that after him confirming features on the vehicle, the price, and my current weather conditions I just decided to buy the vehicle online and have it shipped On 01/07/2025 I purchased the vehicle for ********* On Tuesday 01/14/2025 the vehicle was delivered to my residence. **** also failed to have a front license plate bracket installed on my vehicle and informed me that I had to due to it being a law to have one in the state of *********While going to purchase said license bracket on 01/15/2025, I noticed that the vehicle had none of the features that **** stated it had or had been listed as so I called and left a message for him to call me back. He did not. The next morning I called and spoke with ****** about my problem. He stated that the vehicle I purchased never had those features and they are not responsible for the features listed on the site and that there is a no return policy. I told him repeatedly that I never would have bought the car had I known it didnt have the features I was wanting. Him stating there was nothing he can do we informed him that we would be moving forward and he told me his attorney and hung up.

  Customer response

  01/17/2025

  I was told by **** from Adam Auto Group that the vehicle had blind spot monitoring, lane change assist, and parking assist but it does not. I then told ****** the same and he stated that he is not responsible for the information posted on ************.

  

  Business response

  01/20/2025

  We're are sorry to hear the customer is not happy with the vehicle he purchased and are working with him to help find a resolution.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  bought a used car; check engine light was on; they told me they had already fixed the problem and that once we drove for 60 miles, it would turn off; had them write in the documents that they needed to fix that in case it did not go off; light went off under 60 miles of driving and then immediately came back on same day we drove off lot; two tires started leaking next day; brought car to dealership for them to fix it; asked for a copy of what they fixed the first time and what they just fixed; he refused to give me anything; they said they would fix tires; they did not; he did send me a receipt that was for a couple car parts they purchased but not a receipt showing what work was done to the car; i told him to send me those receipts and fix the tires and i'd pickup the vehicle; he then told me he was going to start charging me to keep my car there and would not be responsible if anything happened to my car while in his lot; i asked again for the receipts, he has not replied; this is very shady; i am worried about my son's safety driving this vehicle; i'd like him to take the vehicle back if he's not going to be honest and tell me what kind of work has been done to the car and what was wrong with it

  

  Business response

  07/15/2024

  Adam Auto Group performed the promised repair on the we owe and provided ***** with all the documentation she needs. As she was told before, those are the receipts. She was never promised any other work to be done outside of what was agreed to at the time of sale which is reflected on the WE OWE. 

  ****************** purchased a used car in as-is condition, At the time of purchase there were zero issues with leaking tires, and the tires never lost air while the car was left here by the customer. ********************** performed our duty under the terms of the sale and the we owe. This is nothing but an attempt to find a way to get out of her purchase simply because her father gave her a car the very next day and she has no need of the vehicle she purchased from us. 

  Customer response

  07/16/2024

   
  Complaint: 21980001
  
  I am rejecting this response because:  ********** - You are the epitomy of what people think of when they think of a used car salesman.  You are dishonest.  When I came to pickup the vehicle with my son, I asked again for the receipt of the repair work done.  You shook your head and said you didn't have it.  I once again explained that it was not safe for my son to drive off in a vehicle that had leaking tires and without knowing what repair work had been done on the vehicle.  What you sent me was simply a receipt for some parts.  You had told me you did not have an in house technician and all work was subbed out to mechanics.  I asked you again for the paperwork from the mechanic and you just said you did not have it.  When I went across the street to get the police officer who was parked there, she told me she had had many complaints about your dealership and she wasn't sure why anyone would even buy a car from there, especially a woman.  After she talked to you, she then came and explained to me that you all had put the part back on the car yourselves and had not needed to hire a mechanic.  That is an explanation that YOU could have told me but instead you left things vague, which made me concerned about my son's safety in that vehicle.  

  After reading all your negative reviews, I see you have done this over and over again to poor customers.  This was a good ****** for my boys though. Thank you for showing them what it looks like to be a total failure in life.  You are the definition of a sleazy used car salesman.

  We fixed the tires yesterday.  The rims were cracked and one of the sensors was broken.  They told us that damage must have occured before we bought the vehicle, as it takes a while for them to start draining.

  For anyone reading this in the future, STAY AWAY from this dealership.  

   

  

  Business response

  07/16/2024

  We'd like to thank ****************** for her business. We value and treat all of our customers with respect and care regardless of gender. We'll refrain from any name calling because that's just simply low class, like this customer is. Negative reviews happen when people decide that they can force a business into doing something for them after the fact. We sell used cars, in as-is condition. We are not a new car dealership selling new cars. All of our customers acknowledge that at the time of purchase. Some feel like the terms of a used-car purchase don't apply to them though. 

  The rims were not broken when she took delivery of the vehicle, the customer was provided with the documentation that we had (which was not enough to satisfy her), and the dealership took care of and made all agreed repairs per the terms of the purchase. 

  Customer response

  07/16/2024

   
  Complaint: 21980001
  
  I am rejecting this response because:  Dear ********** - Facts are facts and data is data.  The fact is that you repeatedly blew me off when I asked you a direct, reasonable question (for a copy of the paperwork showing what had been fixed by the mechanic).  It was only when the police came that you finally explained what work had been done on the vehicle and that you did not use a mechanic.  The policewoman had obviously already had encounters with your business and its' customers in the past.  She specifically said she did not know why anyone even still shops at your dealership, and that there have been many issues in the past, especially with women.  This is not the first time you have had complaints written about your dishonesty and chauvinism.  

  I am only engaging on here in the hopes that others in the future will read this and steer clear of your dealership.  You should be ashamed of yourself.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a ******************************************************************************************* their ads. **** the salesman took a very unique video to assure me there was no damage to the vehicle but when the vehicle arrived, guess what...$4000 worth of damage on the side they hid in pics. Contacted the manager, he basically blew me off. They won't respond to me any longer and I don't know where to turn for help.

  

  Business response

  06/27/2024

  *************************** purchased the vehicle on February 14, 2024. The vehicle was sold for thousands of dollars below market value based on condition and mileage (JD Power trade value of $28,473 and Retail value of $35,348 at time of sale, sale price was $23,995). **************** was specifically interested in the rear doors and asked the salesperson about them. There was no fraud of any kind. All photos were online at the time of purchase and a third-party inspection option was offered.
  
  Attached please find the We Owe, Implied Warranty and the Implied Warranty Addendum with all signatures accepting the vehicle in As-Is condition.

  He has attacked the dealership and the salesperson on multiple fronts from reviews to a complaint with the Attorney General in an effort to exploit the dealership. Adam Auto Group has ceased communication with **************** due to his continual slander and harassment in an effort to be compensated for something he did not pay for. We sell used vehicles in As-Is Condition and **************** agreed to purchase a used vehicle in AS-IS Condition with all defects known and unknown. 

  Customer response

  06/28/2024

   
  Complaint: 21910217
  
  I am rejecting this response because:
  Just more lies from this fraudulent dealership. First of all I don't know where their numbers come from but ****** Blue Book value on this van at the time of sale was ****** which is what I paid. I was specifically interested in the drivers side and rear of the van because they had no photos of either online. I tried to attach the video(apparently the file is too large) where you can clearly see how delicately **** walks around the van so not to show the damage to the underneath or the rear door. He states that there is NO DAMAGE TO THIS VEHICLE....FRAUD. He also states that the tires are brand new, FRAUD, I have receipts showing otherwise. I have the full text conversation and all of the screenshots of their online ads showing only the passenger side of the vehicle. This is the first and last time I will purchase any vehicle online because the criminals seem to be able to do as they please. 

  Sincerely,
  
  *********************

  

  Business response

  07/02/2024

  **************** directly asked the salesperson about the rear doors and that was what the salesperson showed in the video. His questions were directly answered and he agreed to purchase the vehicle in as-is condition. His accusations and bullying are an effort at extortion, which is illegal.

  **************** should remove his false statements and online reviews. No one at this dealership has committed a crime nor have they committed any fraud. If he does so, Adam Auto Group will not pursue any Online Defamation actions.
  

  Customer response

  07/04/2024

   
  Complaint: 21910217
  
  I am rejecting this response because:

  Another false statement by Adam Auto Group. I have all of the photos from their ads on cargurus.com which is where I found the vehicle. There was no pics of the drivers side or the rear of the vehicle which is what I specifically asked **** (the salesman) for. I still have our complete conversations by the way. In the video he sent which I will be happy to provide to you if you can let me know how to send it, the file is too large for this format, he states that there is NO DAMAGE TO THIS VEHICLE and that the tires are brand new, I have receipts showing otherwise. Now they want to try and scare me with defamation...lol, the attorney general is not done with you, a state rep is now involved as well. You won't get away with this, it's on video for God's sake! I want you in handcuffs!
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Adam Auto Group on May 7th by May 13th the turbo charger, oxygen censor and thermostat went out on the vehicle and AAG said that they would fix it being that it was under the 7 day 500 mile warranty they were true to their word however the turbo charger is still not repaired and my vehicle is smoking when I drive it, being that this is my only vehicle I have no other choice but to drive in fear of causing more damage to the vehicle that Ill be responsible for if something else breaks while in the mist of waiting for this repair & when asked about whats taking so long Im being told that the part has been ordered and waiting to be delivered as of today May 31st theres still no part delivered and I was told that if I take the vehicle to get repaired on my own AAG will NOT cover the charges because the repairs are not made by Yaffo Auto repairs While I understand that some things take time but its literally been weeks and Im pretty sure different manufacturers carry the same parts not to mention theres a **** dealer not to far from AAG AAG hasnt even offered a loaner vehicle while my vehicle is being repaired My first payment for the vehicle has already been deducted from my account so Im paying for a car I dont want to drive because its literally smoking and the only solution offered to me is that the part has been ordered

  

  Business response

  06/05/2024

  Adam Auto Group has taken steps and performed necessary repairs for ********************** under his 15 day/500 mile implied warranty. The turbo charger is not a covered item under that warranty, but we ordered a replacement turbo for his car because it's the right thing to do. We did not require him to pay 50% of the parts and labor as called for under the implied warranty agreement and the dealership does not have any rental or loaner cars available. This is simply an attempt by ********************** to force the dealership to pay for outside labor and exorbitant pricing from a **** dealer. 

  As ********************** was told, if he wants the repair done by a **** dealer, he can take it there and have the repair done at his cost (again, Turbos are not internally lubricated parts covered under any Implied Warranties in the State of ********). His complaint is ridiculous and an attempt at extortion. The turbo is on order and should arrive in the near future. We will now be expecting ********************** to cover his 50% of parts and labor for this repair.

  Customer response

  06/05/2024

   
  Complaint: 21785668
  
  I am rejecting this response because: This matter has literally taken weeks to resolve it was never about the cost of the repair I just wanted the car that I purchased from your dealer to be repaired in a timely matter 

  Ive already made the first payment on the vehicle and its not working properly the right thing to would have been to offer a loaner vehicle while my vehicle was being repair instead I paid out of pocket for a rental car thinking my car was being repaired, who wants to drive a car that is literally smoking further more Ive never heard of a part being ordered for 3 weeks!! Its literally a couple days away from it being a month from purchasing this vehicle and the matter is still not resolved

  Today is June 5, 2024 and still no part 
  Sincerely,
  
  *********************************

  

  Business response

  06/05/2024

  The part is scheduled to be here on Tuesday, June 11th. Again, we're helping cover a repair that's not covered by the implied warranty. Customer will be notified when the part arrives, as he has been told. 

  Again, ********************** is more than welcome to have the repair done at his expense and at the repair facility of his choice.

  Customer response

  06/06/2024

   
  Complaint: 21785668
  
  I am rejecting this response because: Now all of sudden its a date on when the part will arrived when Ive asked to stay updated on this situation from the beginning 

  Ive already taken steps to repair my own vehicle at ********** even though as AAG stated that it was under their 7 day ****************************** your contract 

  So now Ill expect reimbursement for the repairs to vehicle 

  Also I want to state that this complaint was NEVER about the cost of the repair but simply AAG really dropped the ball I felt as if my complaints werent heard and they were just brushing me off like itll be done when its done and not seeing the problem at hand and making it seem like they were doing me favor by repairing the vehicle when its a 7 day warranty on the vehicle plus the after market warranty that I purchased, Ive spent more money commuting to and from work for the last month than Ive wanted to because Im waiting on this repair and again who wants to drive a car thats literally smoking 

  
  Sincerely,
  
  *********************************

• Initial Complaint

  04/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I Purchased a 2019 Infiniti Q50 on 9/18/23. I was given a list of the carfax that stated the vehicle passed emissions, was certified, and was serviced to sell with no outlying issues or damages. On 10/25/23 I took the vehicle to a ****** dealership for a routine oil change, keeping up with the maintenance of the vehicle. Over the course of owning the vehicle, there have been subtle faint smells, and more recently excess white smoke coming from the exhaust. On 4/4/23 I made an appointment with Infiniti for a diagnostic in order to ensure the car was safe and up to standard. They pulled up the **************** report and told me my bill was $20,000 due to needing a new engine long block and turbos. The **************** report shows on 5/4/22 sludge was reported in the engine which is the cause of needing a replacement engine. This information was never disclosed or stated anywhere prior to the purchase of the vehicle; even though it was reported almost a year before I purchased it and was found by a licensed Infiniti dealer. The manufacturer warranty has been voided due to this issue, and the $4,000 warranty sold by Adam Auto Group will not cover it. Being sold a $29,000 car with a $20,000 maintenance issue seems like the biggest scam. The only course of correctness I can see is repairing the $17,794.56 issue with the engine, which I was not responsible for, or allowing a full return and refund of the vehicle purchased.

  

  Business response

  05/14/2024

  Attached you'll find the CARFAX report provided to ******************** at the time of purchase. No where is there any documentation of any prior engine problems reported by an INFINITI dealer. While it is unfortunate ******************** is being told he needs a new engine by a dealer who stands to make a lot of money on a repair like that, Adam Auto Group bears no responsibility in this matter. Sludge in an engine can be caused by a number of factors, including a combination of driving conditions and maintenance issues, and does not require a complete engine replacement in most cases. At the time of sale by Adam Auto Group the car was in good running condition and Adam Auto Group fulfilled all requirements. We are not responsible for any repairs after 8 months of ownership. 

  Customer response

  05/14/2024

   
  Complaint: 21630257
  
  I am rejecting this response because: the car was sold to me with sludge in the engine, shown in the attached document it was reported in 2022 long before the vehicle was purchased by me. The car fax fails to disclose that information.
  
  Sincerely,
  
  *******************************

  

  Business response

  05/15/2024

  Adam Auto Group has fulfilled all duties, requirements and obligations under Illinois law pertaining to the sale of ************************ 2019 INFINITI Q50 he purchased on September 18th of 2023. An implied Warranty was provided as required by law and ******************** was offered and purchased a 5 Year/60,000 mile service contract. Trying to extort a new engine from Adam Auto Group 8 months after a purchase is absurd.  

  Customer response

  05/20/2024

   
  Complaint: 21630257
  
  I am rejecting this response because: Selling a $30,000 car with a $20,000 maintenance issue that is two years old is what is absurd. Especially that a $5,000 extended warranty that is highly recommended will not cover. But okay. 
  
  Sincerely,
  
  *******************************

  

  Business response

  05/21/2024

  Adam Auto Group has provided all the help we can on a vehicle that was purchased over 8 months ago. While ************************ situation is unfortunate and in need of a second opinion from a non OEM repair facility, it's not our responsibility. 

• Initial Complaint

  02/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  After initiating three different loans for the car I was purchasing.... My four thousand dollar down payment would not be returned to me. First loan fell through because I lost my job. I then took another job and a second loan application was opened. That alone with denied stating my pay ****** were fake. However the general manager and payroll manager were never contacted to verify my employment. I started a job in august of 2023 and worked there through december thirty first of 2023. So as a dealership if you thought my pay stubs were fake. Why would you initiate a third loan? At that time my husband was **** off so alone with denied. I brought back the vehicle thirty nine days later After first loan... Is in perfect condition and only an additional two hundred and fifty miles. They refused to give me my four thousand dollars back even though this was no fault of mine. And then even when to say I owe twenty percent in restocking fee.. And a hundred dollars for every day I had the car. I have read all complaints on ****** review this apparently has happened to multiple people. I have also talked to many of their people in the dealership industry and was informed that this process is in fact illegal. I was spoken to very rudely by the owner and finance manager, ******************* AND *****************. I am a hard worker and $4000. Is a lot for me all I want back is my downpayment. Thank you for the attention to this matter.

  

  Business response

  02/06/2024

  **************** had a loan returned by the lender 3 times (3 different lenders, at 3 different times) due to un-verified (falsified per the lenders) employment and income. Adam Auto Group worked with **************** over a period of 36 days to try and help her keep her vehicle. Attached you will find the Loan/Deposit Return Policy which she signed, prior to taking possession of the vehicle, stating that she understood what charges and fees would be imposed if the loan was returned due to falsified information. 

  The total charges came to $7,317.00. She was provided this documentation when she finally returned the vehicle due. After subtracting her initial $4,000.00 deposit, **************** has a remaining balance due to Adam Auto Group of $3,317.00 which was due on October 3rd of 2023. 

  Customer response

  02/06/2024

   
  Complaint: 21231526
  
  I am rejecting this response because: First loan was only rejected because I lost my initial employment with big bash management. Second loan was rejected stating my pay stubs were fake. They were not fake and I included my 2023 w2 and paystubs that were emailed direct from payroll at *************************. The general manager and payroll stated that nobody was ever called to verify incomeven after they directly emailed adam auto group. Repeating my pay stubs were legitimate. And I have attached them here and in the initial complaint. In addition my w2 has since arrived and I attached that as well. So if my income was verified and pay , stubs were also verified , the second loan would have never fallen through. As a dealership, if you thought the paste *** were fake, which they were not. Why would you even initiate a third loan. Third loan by the way did not find my pay stubs to be false.... My husband's co signer lost his job that is why that fell through. In addition , their policy states , the downpayment will not be returned if at fault of the purchaser.... I had no fault in this matter. I find it very funny that with the first loan they requested two thousand dollars... Than the second loan miraculously requested two thousand more.... *** paystubs are found to be false , but yet they'll start a third loan , causing me to have this vehicle for thirty nine days and trying to charge me for a hundred dollars a day plus a twenty percent restocking fee , and keeping my four thousand dollars. It's un ethical I also did Attach an article where it clearly. ****** in dealership rules that it is illegalto keep someone's down Payment. Your response and your bad business practice is rejected.

  Sincerely,
  
  *************************

  

  Business response

  02/06/2024

  Three different lenders determined the information provided on the credit applications was not verifiable or accurate, resulting in ******************** loan package being returned to the dealer. The additional money down was required by the lender to obtain an approval of her loan. Adam Auto Group has nothing to due with down payment requirements the bank imposed for an approval. Again, **************** was made aware of the Loan/Deposit Return Policy and signed said policy authorizing Adam Auto Group to hold her responsible for all fee or charges associated to that policy (documentation of which has been provided). There is nothing further Adam Auto Group can do for her.

  Customer response

  02/06/2024

   
  Complaint: 21231526
  
  I am rejecting this response because:

   

  CORRECTION...1st loan fell through due to job loss.  2nd loan fell thrpufh stating falsified paystubs which was not true as i attached 2 times paystubs and now a W2. Hence if paystubs were verified as they should have been 3rd loan would not have been needed.  3rd loan fell through due to job loss by other party. You have AN OBLIGATION as a business to treat your customers fairly. Hence per conversation with owner *****************...." ill give you **** back"   again repeating your poilcy states "if fault of purchaser". This sir was so fault of mine. You were given emails, phone numbers of general manager and payroll you refused to respond. AND AGAIN.... as a business man why would a third loan be started with same falsified paystubs yet 3rd bank approved them. Adam auto group can do something...they can return the **** that they illegally kept because in state of illinios sir your policy is illegal. ***** also been reported to the attorney general. There are multiple complaints about your company...multiple. you are living upto the stereotypes of car dealers. 
  
  *************************

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I Purchased a 2006 hummer from AAG on Oct 11. Prior to purchasing, I had multiple text and phone conversations with the sales ***************** regarding the condition of the car. I was told that although the vehicle was used, it was in excellent condition with no issues to report other than a airbag light that could be remedied with sensor replacement. for peace of mind, ****** also emailed me a report of all of the repairs that were done to the vehicle prior to putting it on their lot for sale. I was also told that the vehicle was the personal vehicle of the owner and that he decided to drive another "toy" I received the vehicle on Oct 14 via car transport. Upon delivery, the cars check engine light was on and the vehicle was spewing out transmission fluid. The car also had severe rust. the car would go into gear but would not shift back. I contacted the sales Manager ****** and sent him detailed pictures of the issues. On October 16th, I spoke with ****** about getting the repairs done on the vehicle in order to make it road ready and pass ** inspection. ****** agreed to have me take the vehicle to a local repair shop. please see email Good morning ******-Per our discussion yesterday regarding the 2006 Hummer H2 SUT that I purchased from Adam Auto Group. I was able to get an appointment today with the mechanic to have the car assessed ( problems that we discussed ) I will contact you later in the week with an update about the truck.Further inspection/investigation of the vehicle determined the following 1. AAG purchased the car from PLC auctions on sep *******. vehicle was listed by the auction has having issues. 2. the repair report sent by ****** was not for the car that I purchased ( deception ) 3. vehicle had ******* miles when AAG purchased it from PLC auction and it also had ******* miles when I purchased it from AAG. Car could not have been the owners personal vehicle-deception 4. multiple mice nest found in engine department 5. severe rust

  

  Business response

  11/29/2023

  **************** purchased the 2006 Hummer on October 11, 2023 in As-Is Condition with no dealer warranties. We did instruct **************** to provide a diagnostic evaluation of the repairs he felt he needed, unfortunately none of the repairs are covered by/nor should be covered by Adam Auto Group. Attached is the screenshot of the repairs done to the vehicle prior to sale ($9,898.10). 

  As a goodwill gesture, Adam Auto Group will agree to give **************** $500.00 towards the items he needs to have done in order to make the vehicle Road Legal in the *******************.

  Customer response

  12/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On October 19, 2023 I began engaging with ***** Auto Group, directly with ***** (the salesman). I was interested in the 2014 Jaguar XJL. I am buying this vehicle online. I clearly asked if the vehicle had any mechanical issues, body issues, dents or any dashboard icons that were on. ***** showed a short video of the seats and one quick view of one of the dashboard shots. The dashboard has several pages, so the issues that were present weren't shown. The dashboard has extreme damage, that's not visible until you look up on the dashboard. The leather is cut, the door and dashboard woodgrain has large crack. The dashboard indicators showed Brake issue, Stability Issue, Eco Fault, Brake Assistance Fault. There was also a low battery warning. These were all present when the vehicle was dropped off on October 31, 2023 around 9:00pm (CST). I immediately sent ***** Auto Group an email and asked for a phone call. They did not call me. I called them again. ***** began to tell me the issues weren't present when the vehicle left. The car was picked up and dropped off in less than 30 hours. ***** tried to tell me the battery was causing the issues. I bought a brand new batter for $375. The issues were still present. I took the vehicle to Euro Imports here in my city ($250). They said the vehicle had too many issues to give a full diagnostic. I then took the car to Jaguar. They said the brake safety issue is present and needs to be repaired, and then they can give diagnostics on the other issues. The low coolant warning would come on and only when it was taken to the dealership is when I was told there was a coolant leak issue... WHICH WOULD COST $3500 to repair. This vehicle is already costing me $5000!!! The ***** Auto Group had me lie to the finance company and said "this is how they want you to give them the information. Tell them you already have the car. Tell them you paid cash deposit". I paid $9000 deposit via my back card. I WANT AGAMS TO TAKE THIS CAR BACK!!!

  

  Business response

  11/29/2023

  After reviewing all the information provided by **************, Adam Auto Group is willing to provide ************** with assistance up to $1,000.00, even though none of the repairs fall under any implied dealer warranties or are covered by the *************** Contract that was provided as part of your purchase.
  
  I hope this will meet with his satisfaction.

  Customer response

  11/29/2023

   
  Complaint: 20932813
  
  I am rejecting this response because:

  #1) The salesman and dealership was misleading and very deliberate in their intent.

  #2) After numerous direct communications, the dealership and management did not respond until today. There were no less than 5 attempts to have this issue resolved amicably.

  #3) The charges to my card came prior to the signing of any agreements.

  #4) In good faith I initially offered to resolve this issue with ***** Auto Group for only $2500. That was prior to me seeing the repair estimate of almost $5000.

  #5) I offered the dealership to resolve this matter on today, for only $3500 (see attachment). I also informed the dealership that the Attorney General will be contacted as a next effort for my satisfactory resolution.

   

  Sincerely,
  
  *********************

  

  Business response

  11/30/2023

  The dealership is willing to work with ************** and go ahead and reimburse him in the amount of $3,500.00. Have attempted to call him to work it out directly and will email him.

  Customer response

  11/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The dealership has offered a settlement in the amount of $3500, which leads to a amicable resolution. A check will be overnighted to me or wire transfer, per ****** at ***** Auto Group.
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To Whom It May ********** Fri, 11/17/23, after the completion of paperwork to purchase a 2023 Trailblazer at Adam Auto Group at ****************************************************************************. I was told that they were not responsible for putting a front plate on my car nor providing me with a second key. Since I found they were within their rights, I took my car to a certified Chevrolet dealership on Mon, 11/20/23 where they put the front plate on and Tues, 11/21/23 at 7:15 am to have a second key made.The ****** accepting my car in the service area reached under the drivers side of the dashboard and was surprised that the device used to check the cars computer board had been tampered with. Instead of one piece that should have been securely under the dashboard, there were three loose pieces. He asked, Who has been messing with this car? One of the managers completing my paperwork for the key looked at the vehicle and also said something inappropriate had been done but said they were not legally permitted to fix the issue and refused to service it further. Instead, he jotted a note on my receipt and he said I should return it to where I purchased it. I immediately returned to Adam Auto Group.******, Manager of Sales and Finance told me the other dealership didnt know what they were talking about. He later said it was an issue overlooked by Adam Auto Group, but unlike the other dealership, they could fix it. Afraid of further issues with such a new car received with **** miles and returned with approx. **** miles I pleaded to return it. ****** agreed but kept more than 20% as a restocking fee since I was returning it because of the defect. I found that ******** law now requires that some used vehicles be sold with a 15-day/500-mile warranty to protect consumers who buy used vehicles. This rule does apply to my vehicle.Please help.Thank You

  

  Business response

  11/27/2023

  ************** purchased a pre-owned vehicle with no issues. There was no second key with the vehicle and the "optional" front license plate bracket was not on the vehicle when received. Dealer offered to install a customer supplied front plate bracket for the customer. The issue the Chevrolet dealer put into her mind was the previously installed tracking device placed into the vehicle by the previous owner of the vehicle (rental car company). Adam Auto Group removed the device and returned the computer board to normal for **************. That was not satisfactory for her and she insisted on returning the vehicle, even after she signed as part of the purchase and understood that the dealership has a no return policy.

  Against dealership policy, we offered her the option of returning the vehicle minus a restocking fee or reimbursing her for the cost of a second key. She chose to return the vehicle minus the restocking fee and signed a hold-harmless agreement, in which neither she nor the dealership would pursue and further remedies or damage. 

  Thank you,

  Adam Auto Group

  Customer response

  12/08/2023

   
  Complaint: 20916542
  
  I am rejecting this response because: Please see attached. 
  
  Sincerely,
  
  *********************

  

  Business response

  12/08/2023

  There is and was absolutely nothing wrong with the vehicle ************** purchased, the device plugged into the *** port was removed. She still insisted she did not want to keep the vehicle. At time of purchase she signed an acknowledgement that the dealership has a no return policy. In an effort to accommodate her, we offered to take the vehicle back and refund her payment minus a 20% re-stocking fee (dealer waived all mileage charges and the $100.00 per day possession fee) or to pay the cost of the second key she purchased. She elected to have her payment returned minus the restocking fee and signed an agreement that both parties were satisfied. 

  Thank you for your time.

  Customer response

  12/09/2023

   
  Complaint: 20916542
  
  I am rejecting this response because:
  I am rejecting the response. 
  
  When a large dealership such as **** Chevrolet stated they will not and legally cannot fix the mechanical problem with the 2023 Trailblazer, that frightened me.  And to be told that there was a possibility of being rejected when I needed to have it inspected for emissions testing was terrible. What other hidden issues would be later discovered? It was only discovered in less than a week because I wanted to have a second key made as a precaution.  ****** wanted nothing to do with the second key. I take very good care of my vehicles maintenance. **** Auto does not do service maintenance and I would be required to take it elsewhere. But where? No one should have been put in this situation.
  
  I had the car for one week and only drove it to take care of the vehicles issues between **** Auto and **** Chevrolet. Otherwise, it stayed parked until I could return it safely to **** Autos open lot.
  
  ****** uses the excuse that I signed no return policy and threatened to not return any if I did not cooperate. Adam Auto Group withheld $4688.90, more than 20%, of my $13,000 cashiers check for a car priced at $22,995.00. He had written a check for $12,975.10, then changed his mind saying he was entitled to 20% restocking fee.No other fees or taxes had been made by **** Auto at this time. The mechanical error was not due to me and my monies should be returned to me. Thank You.  Attachments are enclosed.
  Sincerely,
  
  *********************

  

  Business response

  12/11/2023

  ************** signed an agreement that both parties were satisfied and accepted and cashed her refund minus the agreed upon 20% restocking fee. Had she not signed and agreed to those terms, Adam Auto Group would not have agreed to let her return the vehicle (dealer has a no return policy, which she signed and agreed to at time of purchase). Again, we addressed and fixed every concern she had about the vehicle and offered to pay for the second key she purchased. She chose to have the sale unwound and pay the 20% restocking fee.

   

  Customer response

  12/11/2023

   
  Complaint: 20916542
  
  I am rejecting this response because:

  ****** insisted he was due 20% and would not allow me to return the vehicle which I did buy in good faith from Adam Auto Group.  It was accidental that ****************** found the damaged parts they were not permitted by law to correct. I was told I should return it to where I bought it.  ****** was surprised to find out about the car and finally agreed to accept it but only at 20% restocking for a car I had less than a week at the time. He knows these are unfair practices yet continues to refer to paperwork that did not include the hidden damage.  The base price of the car ws $22,995.00.  At first, ****** was going to return $12,975.10 of my $13,000.00 cashier's check. He changed his mind and only returned $8,311.10 saying he was really within his right not to accept the car back at all. 
  Sincerely,
  
  *********************

  

  Business response

  12/11/2023

  Per the agreement signed by the dealer and ************** stating all parties are satisfied, Adam Auto Group has no further obligations to ***************

  Thank you.

  Customer response

  12/12/2023

   
  Complaint: 20916542
  
  I am rejecting this response because:
  Adam Auto Group refuses to consider any negotiations although they were clearly at fault for underlying issues. The refuse to accept responsibilty for any wrongdoing.  As a business, they have an obligation to work in good faith with each customer. This matter has not been resolved
  Sincerely,
  
  *********************

  

  Business response

  12/28/2023

  ************** knew prior to her purchase that the dealership has a no-return policy and we have provided paperwork with her signature agreeing to the fact that she understood that at the time of purchase. There were no issues with her vehicle. No second key and no front license plate bracket are not issues. The device plugged into the *** Port, which she is and has referred to, was not an issue either. The dealer removed the device installed by the previous owner of the vehicle for her and offered to give her $500.00 for the cost of the 2nd key she purchased. She still did not want to keep the vehicle and agreed to the dealership unwinding the deal for her with a 20% restocking fee. All that signed paperwork has been provided. ****************** purchase did include the 15-Day/500-Mile Implied Warranty, which only covers internally lubricated parts of the engine and transmission and have absolutely nothing to do with her decision to return the vehicle and pay a 20% re-stocking fee. The dealership has fulfilled all obligations that ************** and the dealership agreed to, which has also been provided previously. Thank you.

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Around the middle of March, approximately between March *****th, I purchased a car from *************** Group in ********* **. We went through the transaction of finalizing the paperwork as well as making the final payment on my deposit ($5000) for my car which was a 2016 Jaguar XJL. Once all of this was complete they took me out to my car which was already running, handed me the key and I left. By time I got home I had a check engine light on and I could smell coolant. I emailed ***** and informed him of this is***. He then transferred me to the manager. I informed them of what was going on and their solution was bring the car back in to them on that monday which I explained was impossible seeing that I worked that monday. I informed them that I would take it to the Jag Dealership in ********** to get it accessed thinking it was nothing major. From the time I got it home I have had nothing but problems with it since ***** Auto Group sold me a lemon. I have barely driven the car. I called the extended warranty to tell them the is*** on the car. They had someone come out to look at the car and denied coverage on the findings that this is*** happened even before they were to cover the car. The claims adjuster informed me this was an is*** that happened before I purchased the car and to take it up with ***** Auto Group to see if it's anything they would be able to do to help. I called and spoke with ***** and yet again he transferred me to the manager who tell me there's nothing he's going to do. He stated there was nothing wrong with the car when they had it. I emailed and spoke with him to inform them of this. I am getting paperwork from jag as well as the claim adjuster to prove my is***s. As well as reaching out to a lemon law lawyer or legal lawyer for this is***. I want my money back for this car, the is***s, as well as I want this car fixed by ***** auto group. I'm paying for a car I cannot drive is unacceptable. I need help to *** for misrepresentation.

  

  Business response

  09/06/2023

  ************** purchased his car from Adam Auto Group on March 23rd, 2023. ************** made the decision to not bring his vehicle back in to the dealership as requested to have the car diagnosed within the Implied Warranty period of 15 days or 500 miles to address his concerns. Any issues or problems he is having with his vehicle is not the fault of the dealership. 

  Customer response

  09/07/2023

   
  Complaint: 20539995
  
  I am rejecting this response because:
  I informed ***** Auto Group that there was no way I could bring the car back because if the issue that was going on. I informed them over the phone I would be taking it to a jag dealership to get the issue looked at. Regardless of all this the extended warranty that was bought the day I bought the car informed me that this issue was something that was going on it the car prior to their coverage which means its was an issue the dealership had prior to selling me the car. 
  Sincerely,
  
  *************************

  

  Business response

  09/07/2023

  ************** failed to bring the vehicle in during his dealer warranty period as requested and chose to pursue his own course of action outside of any dealership warranty parameters. Adam Auto Group is not responsible for any damages to ****************** Jaguar. 

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