Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 19 I ordered a Bidet from Bio Bidet an ILL company. I received product on Feb 24 2025. Upon receiving I realized color was wrong and requested return authorization. Followed directions and sent product back which they received on their dock on Feb 26 by employee ****. Upon looking for credit of $****** on my credit card I realized I have NOT received CREDIT! Contacted ******** services via email a ******* Wrench and she requested documentation which I sent that they had received product which zi did. NOTHING.! Now almost 2 weeks have passed and have not received ****** refund. I find this totally acceptable that a company can charge you instantly and you have to wait for your money on a return. I would like my $****** ASAP. Thank You. 

  Business Response

  Date: 03/24/2025

  To whom it may concern
  
  RE: 23036554
  
  This correspondence is in response to the complaint id: ********, dated March 7th ,2024.
  
  Upon receipt of your inquiry, the matter has been investigated. A total refund was processed upon review of the returned product,this refund was processed and communicated on March 10th, 2024.Refunds may take up to 10 business days to appear in the account of origin. Based on the investigation conducted, we now consider this matter resolved. If you have any follow up questions, please contact me at, (******************************************************************************)
  
  Sincerely,
  ******** *******
  Customer Service Supervisor

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Flow Motion Spring Neck Kitchen Faucet in 11/2021 from ***********This product has a 5 year warranty for replacements.The kitchen faucet head is not working anymore.Contacted customer service and they require a receipt to be sent over. ********** account invoices only go back until 2023. Credit card receipts go back until 2023 so I'm unable to provide the receipt.Requesting replacement of faucet head of Oil rubbed bronze color. 

  Business Response

  Date: 03/03/2025

  
  To whom it may concern  
  
  RE: 23004995
  
  This correspondence is in response to the complaint id: ********, dated March 2nd ,2024.
  
  Upon receipt of your inquiry the matter has been investigated. Our warranty is a repair-based warranty, this was offered to the consumer. Based on the investigation conducted, we now consider this matter resolved. If you have any follow up questions, please contact me at, (******************************************************************************) 
  
  Sincerely,
  ******** *******
  Customer Service Supervisor
  
  

  Customer Answer

  Date: 03/04/2025

  They shipped out the product after i advised them that i was going to submit an BBB claim. 

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a BioBidet Ultimate BB-600 electronic bidet seat for an elongated toilet on June 8, 2018 (Newegg Order #*********), paying $426.86 total for two seats (the relevant unit costs about $199). This product has an electric, integrated seat and hinge mechanism.The left hinge broke in 2023, rendering the seat unstable. Starting October 2023, I contacted BioBidet (now owned by Bemis) multiple times for a replacement seat, which they claimed was on backorder. They repeatedly provided new restock dates (4 weeks, then April 2024, and so on), but the part never arrived. As of February 17, 2025, I still have no replacement seat or any viable repair option.Meanwhile, BioBidet continued selling the BB-600 model at least into mid-2021, which should trigger a requirement under Californias Right to Repair (SB-244) and other consumer protection laws that parts be available for up to 7 years from the last manufacture date. Despite these obligations, BioBidet has left me with no way to fix or replace my broken BB-600.I have email records showing months of promises from BioBidet that the seat would be available soon, but it never materialized. I believe they are refusing or failing to provide required repair parts, leaving me with an unusable product. Because they cannot supply a basic replacement seat/hinge, the bidet is effectively defunct.I expect BioBidet to honor their obligations under California law by furnishing the parts or providing a suitable remedy. Their inaction has forced me to file this complaint.I want a fully functioning BB-600 replacement. Given the prolonged unavailability of the seat part, BioBidet should promptly replace the entire unit (at their expense) or provide a comparable new model of equal or greater value. If that is not feasible, I request a full refund of my purchase price for the broken BB-600.

  Business Response

  Date: 03/07/2025

  Please see the attached response.

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22952004
  
  I am rejecting this response because: they sent a document that literally says "we investigated and we consider it resolved" which literally means nothing.  
  
  Sincerely,
  
  **** **** Po

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So after purchasing this and prior to installing I realized that Bio Bidet doesnt have the best return policy. So I sent an email to ************************************* asking for clarity they have now failed to communicate back. There were 3 emails sent starting 1/6/25 and ending 1/8/25. So we went ahead and installed the seat made sure it worked and simply sat on it once to see if we liked it. It was installed for less than an hour. We did not like it but since I have already had issues getting Bio Bidet to answer I felt we were left with no other option than to deal with them through the BBB. What we are asking for is since they have failed that they provide a shipping label and refund all moneys paid.

  Business Response

  Date: 02/04/2025

  To whom it may concern
   
  RE: 22808471
   
  This correspondence is in response to the complaint id: ********, dated January 14th ,2025.
   
  Upon receipt of your inquiry the matter was investigated. Due to the nature of the product, we are unable to return the item once it has been installed. We are also required to follow regulations due to hazardous materials that may contact the unit. We do have this information also stated on our website. I apologize that our product didnt work for your style toilet. Based on this investigation we consider this matter resolved. If you have any follow up questions, please contact me at, (**************************************************************************)
   
  Sincerely,
  ***** ****
  Customer Service Manager 

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22808471
  
  I am rejecting this response because: this matter is not resolved.

  ***** a lawsuit will be sent to you and your bosses in the coming weeks.  Your legal counsel is now under investigation for violation of his code of ethics. Yes I filed a complaint with the ***************.  Bemis corporation is currently under investigation by the State Attorney for theft and fraud, the Attorney Generals in both ********* and ******** have been alerted to your companys fraud and embezzlement from customers.

  Third and final I have requested an investigation by the ****************** to see how long this embezzlement has been occurring.
  
  Its against the law for any company in the ************* to knowingly steal from consumers.  The moment Bemis MFG refused to put items are not returnable on the product page it became embezzlement.

  Oh and I am forgetting one more thing.  I have spoken to some executives at *********************, **********, *****, and several others.  They will be providing evidence in this case that Bemis MFG accepts refunds from any product that is returned in their stores.  Oh yeah but your contract with them says they cant talk.  Its amazing what subpoenas will do.

  See I am sure internal emails will show that your attorney said you have an air tight case.  Let me fill you in on something.  Hes wrong.  He doesnt know the laws in ********* and he definitely cant practice here.

  Again law suits will be directed to each individual person not just Bemis MFG.

  Good luck.  I hope it was worth it.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent our Bidet in for repairs where we purchased the extended warranty and it is under 2 years anyway for the manufacturer's warranty. We have not heard anything. and it is past the expected time they estimated. Monday Nov 18, 2024 we called at 9:15am. 15min after opening. We have been on hold for 3 hours 21 min at this point only to listen to the obviously meaningless message stating they care to help us. It is highly unlikely in the 15 min of opening they have been handle callers before us for over 3 ******** this point, they have our bidet and we are without a seat on the toilet. They assured us we would have it back before Thanksgiving but no we are wondering.We even emailed from 2 different emails to express our concern for this long hold. But also no answers via email.Any help is appreciated.

  Business Response

  Date: 01/02/2025

  This correspondence is in response to the complaint id: 22572072, dated November 18th ,2024.

  Upon receipt of your inquiry the matter was investigated. Based on this investigation we consider this matter resolved. If you have any follow up questions, please contact me at, (***********************************************************************************************************************************************************************************)

  Sincerely,

  ***** ****

  Customer Service Manager

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Once we filed the complaint, the company did respond and sent us a new seat.  The issue is resolved.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this business takes advantage of the regulations around hygiene products in order to refuse refunds. I got the Slim Three Bidet Seat for a standard, two-piece toilet with a round seat. I measured the dimensions of my toilet, which completely met the compatibility guidelines laid out on their website. I should have even had an extra inch of room for adjustment. When installed, the product was too big for the seat, even though all of my measurements were correct. I sent them an email asking for an exchange/refund and included photos of the toilet with measuring tape for reference. They said no units would fit with my toilet due to the "curve." On their website, they have photos of acceptable toilets that have very similar curves to mine, and mention nothing about curves (other than a French Curve) effecting the fit of the product. Even if my toilet tank was completely flat, and as deep as the deepest part of its curve, I still should have had an inch more than the 1.5" of space minimum they said is required on their website. In our email exchange, they said "If the toilet has any curved features, we cant guarantee a perfect fit. While some curves are acceptable, the angle of your curve makes it incompatible with our product. We would not be able to return the unit. Bidet seats that have been installed or used are non-refundable. This is due to governmental regulations pertaining to personal hygiene products. Bio Bidet cannot accept product returns if the installation hardware kit has been opened, water has been run through it, or if other signs of use are detected."I needed to install the seat fully before seeing that the fit was wrong. So I cannot return it.They don't show the round version of the seat on their website, or how it fits. This leads me to believe that they know it fits wrong, and continue to sell it knowing the customer will not be able to return it once installed. I cannot find a photo online of the round seat fitting properly.

  Business Response

  Date: 09/26/2024

  Please see attached.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Bemis bio-bidet 2000 on July 12, 2023. The seat was not working, and I asked Bemis for instructions on how to fix it since I didn't have a manual at the time. However, due to hip surgery I cannot get on the floor to fix it. Bemis informed me that they can't send someone to fix it. Their solution was to remove the seat and send it to them for repair. I can't do that either. Nor do I want to since I could end up damaging the unit and voiding the warranty. Bemis says that the product has a 3 year warranty. I would like to have the unit repaired or replaced by Bemis since it is still under warranty.

  Business Response

  Date: 08/27/2024

  Please see attached. 

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22155386
  
  I am rejecting this response because:  Bemis ignores the fact that I am recovering from hip surgery and can't remove the seat and send it to them for repair.  I said I would send it once I am able to do so.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/28/2024

  Consumer was contacted to let them know that since the troubleshooting didn't correct the issue, this unit would have to come in for repair. 

  Customer Answer

  Date: 10/28/2024

  Complaint: 22155386
  
  I am rejecting this response because: I request that the above subject complaint be reopened. I do not feel that Bemis is being transparent with me. I know that the toilet seat was in the repair shop because one of the technicians contacted me. The representative informs me that it works and sent me a video of water coming out but does not mention that it was repaired. The insinuation is that there was never a problem. A handyman saw a problem so I know that I did not imagine that it worked occasionally. Now Bemis tells me that movement will cause the unit not to work. I would like a new one or a guarantee that if the present one continues to give trouble, that Bemis will cover the cost of returning it to them. They are not covering my costs for the work of a handyman or postage and insurance costs. Bemis says that they guarantee only repairs.
   
  Sincerely,
  
  ***** Dacosta  

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a question about obtaining parts for a 3 year old Flow faucet in bronze which was purchased at ********** in October of 2020. I tried calling their phone but they have message staying they are only offering chat and email which takes 4 to 5 days to receive a response. When I went back to try and use the chat method, the chat link is inop. They are clearly far understaffed and making it the problem of customers who purchased their products. Pretty unacceptable.

  Business Response

  Date: 07/24/2024

  To whom it may concern

   

  RE: 22023611

   

  This correspondence is in response to the complaint id: 22023611, dated July 22nd ,2024.

   

  Upon receipt of your inquiry the matter was investigated. Based on this investigation we consider this matter resolved. If you have any follow up questions, please contact me at, (***********************************************)

   

  Sincerely,

  *******************

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seat cracked on a bidet.I called them and was told a seat replacement would be sent. It has been 7 months and I was told by a new seat or wait indefinitely for a seat.This seems like a bait and switch. They offered a product with a warranty and then say oh yeah we're not doing that and just but another one. Very frustrating. If they stopped making parts before the warranty even ended give me a new elongated similar bidet. Waiting forever seems unfair.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Bio Bidet's customer support regarding the replacement of a safety clip for the Flow Single-Handle Pull-Down Sprayer Kitchen Faucet with Motion Sensor. I was subsequently advised that "not having that clip will not affect the functionality of the faucet." I was a little taken back by that statement because the installation manual clearly shows that the safety clip is intended to be used with the safety plug - and it was the safety plug that had initially failed resulting in its ejection from the water regulator's black box, loss of the safety clip and flooding under my kitchen sink. I had thought that replacement of the safety clip would have fixed the problem when I had contacted customer support only to learn that it was the failured of the safety plug/black box that was at fault. Consequently, I asked for a warranty coverage but was advised that it does not cover the loss of the safety clip? I clarified that it was the failure of the safety plug/black box that resulted in my inability to find the safety clip when the safety plug was ejected from the force of the water and subsequently should be covered under the warranty. My complaint is that customer support has since stopped responding to my emails and I feel that they are ignoring and thereby refusing to replace the safety plub/black box under the terms of their warranty. Consequently, I am seeking a replacement of the black box ASAP.

  Business Response

  Date: 07/19/2024

  Upon receipt of your inquiry the matter was investigated. The item in question was replaced. Based on this investigation we consider this matter resolved. If you have any follow up questions, please contact me at, (***********************************************)
   
  Sincerely,
  *******************

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21980093
  
  I am rejecting this response because:

  Customer support sent a redundant replacement safety clip in instead of the required safety plug/black box replacement.  Please note that the company themselves admitted the safety clip does, 'not affect the functionality of the faucet'.  Consequently, per their subsequent request, I have also sent a video clip showing how the safety plug ejects from the black box when the faucet is opened and I continue to seek a warranty claim replacement.  As of today have not received any additional communication from them on this matter.  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/24/2024

  To whom it may concern

   

  RE: 21980093

   

  This correspondence is in response to the complaint id: 21980093, dated July 12th  ,2024.

   

  Upon receipt of your inquiry the matter was investigated. Based on this investigation we consider this matter resolved. If you have any follow up questions, please contact me at, (***********************************************)

   

  Sincerely,

  *******************