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          Find a Location

          Northwest Property & Financial Management has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileNorthwest Property & Financial Management

            Property Management
            Multi Location Business
            BBB accredited business

            Contact Information

            780 Tek Dr

            Crystal Lake, IL 60014-8100

            Visit Website
            (815) 459-9187

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2015

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Northwest Property Management is a property management company which provides financial and administrative services for Community Association customers.

            Products & Services

            Processing Closing Documents, Maintaining Correspondence Files, Preparing and Processing Information Mailings, Administering Association Policies, Maintain Complete Homeowner and Tenant Information, Closing Documents and Certificates of Insurance, Monitoring Architectural Controls, Attending Board Meetings, Maintaining Contractor Information, Preparing Financial Statements, Processing Disbursements, Assessment Billing, Processing Assessment Payments, Preparing Budgets, Handling Routine and Emergency Maintenance Requests, Providing Work Order Status Reports, Scheduling Property Inspections, Obtaining Bids from Contractors, Coordinating and Managing Ongoing Maintenance, Coordinating and Supervising Special Projects, 24 Hour Emergency Contact, Maintenance

            Business Details

            This is a multi-location business.

            Find a Location

            Northwest Property & Financial Management has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              780 Tek Dr, Crystal Lake, IL 60014-8100
              BBB File Opened:
              2/24/1989
              Years in Business:
              45
              Business Started:
              6/12/1979
              Business Incorporated:
              6/12/1979
              Accredited Since:
              4/1/2015
              Type of Entity:
              Corporation
              Alternate Business Name
              • Northwest Property and Financial Management Corporation
              • EMT Construction
              • Epitome Maintenance Team
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Robert Bergland, Owner
              • Ms. Lindsey, Property Manager
              Contact Information

              Principal

              • Mr. Robert Bergland, Owner
              • Ms. Lindsey, Property Manager

              Customer Contact

              • Mr. Robert Bergland, Owner
              • Ms. Lindsey, Property Manager
              Additional Contact Information

              Fax Numbers

              • (815) 459-1306
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Property management

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/27/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              We owned a condo in the ********************** in *******, ******** which was managed by ***. We sold the condo on July 25, 2023. We had already paid the association fees for August and assumed we would get a refund. In October we received an invoice for September, which included a late fee. I called and explained the situation and was told that we would be sent a refund for the August payment. No check arrived, so we called back in December and left a voice message. No one returned our calls, so I started to call daily in January. I can reach the receptionist, but she sends my call to the same person in accounting who never answers the phone, so I leave a voice mail. I have asked to be connected to a real person, but am always told that ****** is the person I need to speak with. The receptionists are rude and tell me ****** is very busy and always on the phone. They refuse to send my call to anyone else.
              Read More
              Read 2 More Complaints

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              EC A

              07/10/2024

              TERRIBLE property management company!!! You 1) Email them with WITH video and pictures of major gutter washout, 2) Then, one wk later, phone them for a response; 3) Attend the condo meeting 2 wks later to AGAIN voice ongoing problem(s); 4) Four of the 8 residents provide their concerns of related issues; 5) The NORTHWEST Property Mgr. is given multiple pictures in a convenient manila envelope validating the problems presented. 6) SOME of the work is completed, including haphazard blowing out of gutters; 7) RequestS for gutter eave re-attachment remain ignored, and requestS for an ADDITIONAL downspout not heeded! Gutter washout continues, gouging out, destroying the lawn as it negates all of the time, money,--soil and grass seed replacement-- and hours of resident hard labor to restore the beauty of our natural habitat! Time for new dedicated management staff, and perhaps even a new management company!!

              Northwest Property & Financial Management Response

              07/12/2024

              As you are aware since you attended the last ***** of ********* meeting, the ***** was obtaining bids for the gutter repairs. These will be reviewed once received. As for the walkway repairs, these were completed on 7/11 and the seed/grass was also completed. The turnaround time for work orders depends on the contractor and the ***** and Management has been diligent about responding to these requests and completing them in a timely manner.
              Read 2 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

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