Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Exterior Solutions has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforExterior Solutions

    Shutters

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers exterior building materials such as shutters, columns, pediments, and mailboxes.

    Business Details

    Location of This Business
    60B West Terra Cotta Ave. Unit #154, Crystal Lake, IL 60014
    BBB File Opened:
    8/25/2008
    Years in Business:
    17
    Business Started:
    1/1/2007
    Business Started Locally:
    1/1/2007
    Type of Entity:
    Corporation
    Business Management
    • Mr. Ken Clark
    Contact Information

    Principal

    • Mr. Ken Clark

    Customer Contact

    • Mr. Ken Clark
    Additional Contact Information

    Fax Numbers

    • (877) 244-2326
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/19/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    We are working hard to prepare our house for sale. We needed 3 sets of shutters for the front of our house. We reviewed numerous companies online. We choose Exterior Solutions. On their web site they allow only positive reviews. We wish we had looked at the 3rd party review sites first, as they are all very poor reviews. We were SHOCKED.and literally speechlesswhen we open the first box. We looked at each other and said What ARE these? They didnt even look like shutters. They were thin, flimsy cheap plasticthey had holes in all the corners and a big hole in the middle. They looked like they had been put together from scraps of other something, like a kindergartner might do. ALL of them were terribly INFERIOR. We boxed them right up and called the company for a return mailing label for a refund. They rudely said NO! NO refunds. WHAT?? We gave you $478 for JUNK we cannot use. No one would put these on their housewe dont even think they Can be put on a house. We have never dealt with a company that doesnt take this seriously. They STOLE our money and we are ANGRY and we dont want anyone else to be taken. We are writing to the ********************** of the state this company is in to alert them to this company INFERIOR product they took our money for. We WANT OUR MONE BACK. We cannot afford to get more shutters to sale our house until we get this refund.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    CAROL G

    1 star

    02/15/2024

    AFTER PURCHASING SHUTTERS, THAT LOOKED GREAT AT TIME OF PURCHASE, LESS THAN 5 YEARS LATER, THE SHUTTERS LOOK HORRIBLE! THE ***** HAS COMPLETELY FADED. I CONTACTED THE COMPANY AND WAS TOLD THERE WAS NOTHING THEY WOULD DO TO STAND BEHIND THEIR PRODUCT. FADING IS NORMAL! VERY DISSATISFIED WITH THE RESPONSE FROM THE COMPANY!

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.