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Find a Location

Speed Lube Complete Auto Care has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSpeed Lube Complete Auto Care

    Auto Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/2008

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers complete automotive car care.

    Business Details

    This is a multi-location business.

    Find a Location

    Speed Lube Complete Auto Care has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      928 E. Eldorado St., Decatur, IL 62521
      BBB File Opened:
      6/17/2008
      Years in Business:
      44
      Business Started:
      2/1/1980
      Business Started Locally:
      2/1/1980
      Business Incorporated:
      1/1/1986
      Accredited Since:
      7/1/2008
      Type of Entity:
      Corporation
      Business Management
      • Mr. Carl Muench, President
      • Mr. Van Tripp Jr.
      • Mr. Mark Allen, Owner
      Contact Information

      Principal

      • Mr. Mark Allen, Owner

      Customer Contact

      • Mr. Carl Muench, President
      • Mr. Van Tripp Jr.
      • Mr. Mark Allen, Owner

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/22/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I took my car in to get its oil change they put a fuel system cleaner alcohol based in my car I left there with my lifters ticking. There was no metal shavings in my oil at time of service. Prior to this speedlube has always done my oil changes on this car I've had for one year. Also my car was making zero noise when I took it to speedlube. I had to have my car towed in to their mechanical shop. The mechanic advised me that it just so happened my lifter started ticking when I left there. That it was a coincidence and there are metal shavings in my oil ( no metal shavings were in my oil when the initial oil change by speed lube was done) However I got a second opinion and I was told that they put the fuel system cleaner in my engine and since it was alcohol based it took all the oil off my lifters. I spoke to Mr Tripp and he did not help solve the problem. I also had another oil change done on my car (which fixed the problem) and a mechanic look at my car and there is nothing wrong with my car to have caused an lifter tick. This business not only lied to me once but lied to me twice and refused to help fix the problem they caused I never got a refund back on my money or even an apology. I went out and spent $5,000 on a brand new car which I never should have had to do!!!! Business should own up to their mistake! This was the Pershing location who did the oil change. During my oil change I heard a man yell " no no no" very loud at his workers I had no idea it was regarding my car. I am sure if video surveillance is checked this will all show. At this point I am thinking about reaching out to an attorney.
      Read More

      Customer Reviews

      0 Customer Reviews

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      Local BBB

      BBB of Central Illinois

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