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Business Profile

Bank

Prairie State Bank and Trust

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    07/03/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On 6/7/24 I deposited a check from ******** ****** ********* for storm damage. They put a 10 day hold on the check. On 6/10 24 I received a notification that the check was improperly endorsed. When I had them look at the check again they agreed the check was endorsed properly. They credited our account on 6/18/24. On 6/24/24/ the bank said it was a duplicate check and pulled the funds again. They told me to have ******** ****** write another check. I contacted ******** ****** and they said the check had cleared the bank on 6/11/24 and the funds have been dispersed so they were unable to write another check. There was a teller from the Bloomington branch named **** who has been trying to help since she was aware of the problem. As of 7/1/24 the bank still has our funds.

    Business response

    07/12/2024

    Thank you for passing along this complaint to Prairie State Bank & Trust.  We take our level of customer service seriously and appreciate the opportunity to respond to this complaint.  Please find attached a letter that we are mailing to the customer today.  

    As we explain in the letter Prairie State Bank made several attempts to resolve this issue for the customer, speaking with a representative of ******** ****** Insurance on various occasions.  In fact, a representative of ******** ****** Insurance assured us on two separate occasions that the check would be reissued to the customer.

    As we state in the letter we also encouraged the insurance representative tor each out to the customer directly to resolve the issue.  We remain committed to assisting the customer as needed in resolving this issue with ******** ****** Insurance.

    Sincerely, 

    **** *****

    Customer response

    07/15/2024

     I am rejecting this response because:
    I will contact ******** ****** to see what they have to say. We haven’t had any communication with them, our agent said “******” had called them but that was the last we heard.

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BBB Rating & Accreditation

B+

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Contact Information

1000 W Pershing Rd

Decatur, IL 62526

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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