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Business Profile

Apartments

Amber Manor Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved an this apartment on April 2nd and since I've been here I see that this place is ***** infested, I would like to break my lease at this point I have a two year old daughter and this is not safe for her or me. I have a hole an my wall where the breaker box is at and it has not been covered back up yet. I haven't paided my rent because nothing is getting done and I don't wanna continue to pay for roaches. I need help..

  • Initial Complaint

    Date:05/04/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made a complaint but I needed more space. Also Into regards of my previous complaint I paid my Jan rent on the 8th I had covid from Jan 3rd-13th I had a late fee of 140. Which I couldnt pay Feb 1st because I didnt get a full check due to having covid I had enough for my rent. ******* didnt get paid during his time off because of covid. could pay the 140 because once again I was out for two weeks with covid Jan 3rd to Jan 13th the when I was told to make the full payment on February 18 of the 810 the late fees of 270 which I did and eviction process of would stop and it currently continued I got served papers but I did not go to court because I paid. I also reached out to the lawyer that was going to be in the court room at the time of the eviction process and he told me that since I already what I was supposed to pay Amber Manor and the case is closed and that they are conveying the **** to **** have reached out to ******************************* multiple times like I said before I have been here for three years. I still paid my rent when I had bedbugs and roaches and also mold. Ive asked multiple times to set up some type of payment arrangement and he has denied me I keep continuing to ask for payment arrangement so I dont get evicted and its being denied. During that time I had covid I communicated with them about what was going on . They were never in the dark. **** in the office said she made note of me having covid when I called on the phone.

  • Initial Complaint

    Date:05/04/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January third 2022 I got Covid me and my boyfriend on the lease and I notified a remain that we had Covid I paid my rent late and got $140 late fee I let them know that I could pay it when I can. February 2 I went to go pay my rent and my account was locked because I owed $140 late fee and I told him that I didnt have the extra funds to give the hundred dollar late fee because I didnt get paid my regular hours at work and my boyfriend and I get paid for being time off with Covid in the process they start the infection process knowing I had Covid and now they want me to pay for the lawyer fees even though the agreement was to pay everything on February 18 which I did. ***************************** is the manager in there and he told me that me having Cove it is it important when demanding rent in all reality I couldnt pay my rent because I didnt have the extra $140 that was a late fee hes not willing to work with me to do some type of payment arrangement even though I should not have been in the process of being evicted for having Covid and having $140 late fee because that was the agreement I was told when I paid my rent plus the late fees on February 18 I got to pay my rent in April I tried to pay my rent the end of April for *** on the 29th and I can no longer pay my rent because I dont have the extra fees for the lawyer. When I got the invoice on March 8 I tried to set up multiple meetings with ***************************** and I got the runaround I finally spoke with him on March ************************************************************************************************************************************************************************************ come up with some type of arrangement Ive been living in Amber Manor for three years. Ive also had a bedbug and ***** infestation I put in three-quarter work orders about it and it took me threatening them with the housing authorities to do something about it I have mold in my bathroom and the people who had the infestation

Amber Manor Apartments is NOT a BBB Accredited Business.

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