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Business Profile

Collections Agencies

Mediation Recovery Center Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Mediation Recovery Center Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mediation Recovery Center Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 136 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband received a letter from Mediation Recovery Center for collection from "original creditor - National Duralble Medical". Letter states "National Durable Medical debt obligation is significantly past due". The "offer" to pay $49 a month or one time of $605.98 expires 4/30/2025. This is the only detail contained in the letter; no date of service, no details as to what was used/procedure/ etc. This is the first letter received but when I did the initial research on what is NDM it makes no sense becuse he has not rented used, etc. any equipment and this is the first time to receive a notification of payment due. No phone calls or if there was no message left since we tend to not answer unknown phone numbers right away. I also found the complaints made to BBB on this matter and seems I am being scamed like many others. I do not want to contact this company and start the process of harassment but don't want to have a debt collector or record of one in our files.

      Business Response

      Date: 04/17/2025

      This account is now closed. I sent the client your concerns and they replied back to close this account. The Client (Ems Funding Solutions) has now closed the account. Please disregard any letters or emails you have received as this account is permanently closed. If you would like the documentation that was supporting the account I can send that to you. That would have a full details of the account. 

    • Initial Complaint

      Date:04/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this business keeps billing me for something i dont remember ever having done and harrassing phone calls.

      Business Response

      Date: 04/14/2025

      This account is now closed in our office. Please disregard any letters or emails you have received on this account.

      Customer Answer

      Date: 04/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *********

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from ***** ******** at *** claiming I had an outstanding balance regarding medical equipment from a surgery I underwent in 2020. He read off the consent form I signed and the names of the equipment I required, informing me of an alleged $1,875 delinquent balance that would go away if I paid $986. When I said I was never informed of said balance, he got upset calling me absurd. I contacted my surgical center and the medical device *** who all informed me I did not have a balance. When ***** called me back, I informed him I had these conversations for him to again get aggressive with me and call me absurd before hanging up. When I called back to ask who he works for, he got angry and forwarded me on to *** *****, the alleged manager of ***. *** emphatically stated what they do is not fraudulent, yet no one could provide me on any specifics of my outstanding balance. At least he stated he would take me off the call list after I informed them of my recording of the call.

      Business Response

      Date: 04/11/2025

      This account has been permanently closed at the request of *********************. Please disregard any outstanding correspondence, and consider this matter resolved.

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SCAM ?? DO NOT PAY *** ANYTHING. I owe no medical debt. Verified with hospital. Letter shows he A+ BBB accredited. ALL LIES! I have never lived outside ** but the letter was sent to my great great gma in ******* ?? what a joke. His website needs to be shut down and the authorities need to go after him for fraud.

      Business Response

      Date: 04/09/2025

      This account has been permanently closed. Please disregard any letters, emails, or notifications you may have received regarding this account.

    • Initial Complaint

      Date:04/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from ***** ******** (at Mediation Recovery Center ************) referencing an unpaid bill from a surgery I had in 2019 where a device from ************************ said they had sent direct bills after **** denied payment. This is for a Limb Compression Device to Prevent Deep Vein Thrombosis. While I did receive this device, I never received a bill or notice from **** that this was an unpaid issue. They said I owed $5595 for an item I see on ****** for $199. After I challenged this they agreed to only charge me $2000 and if I did not pay today they would report this to the credit bureaus. The company ************************ is no longer in business and it sounded like Mediation Recovery bought this "debt" to recover. How do I resolve this. They did send a copy of the prescription/order from the Doctor but no idea how they would have that. Please advise what to do and thank you!!!

      Business Response

      Date: 04/03/2025

      This account is now closed. I sent the client your concerns and they replied back to close this account. The Client has now closed the account. Please disregard any letters or emails you have received as this account is permanently closed. 

      Customer Answer

      Date: 04/04/2025

       
      Complaint: 23146863

      I am rejecting this response because: I thank you for your help but need to understand if this means they will

      NOT file a claim against my credit and negatively affect my credit score?

      Sincerely,

      **** *******

      Business Response

      Date: 04/08/2025

      This account is classified as a non-credit reportable account, specifically under the medical category. As a result, it will not be reflected on your credit report and will not impact your credit score in any way. This account is permanently closed

    • Initial Complaint

      Date:03/31/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mediation Recovery Center has called to harass me regarding a "delinquent" medical bill from 2020 surgery. I called the surgical center who indicated they never submitted anything to a debt collection agency and believe this to be fraudulent. I never received any formal collections bill from the identified agency they bought this from, ************************. Nothing was received from them. Nothing has been received from ***. All of my medical bills have been paid in full. Account number is ********. The "bill" they sent had ZERO details other than what I owe. We are now looking into this legally. They provide no details and there is no record of any money due by this National Durable Medical.

      Business Response

      Date: 04/01/2025

      We closed this account. This account is now permanently closed in our office 

      Customer Answer

      Date: 04/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *****

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2-10-25 and 3-18-25, I was contacted by Mediation Recovery Center. *** was pushy, used stiff arm tactics, and would not allow me to speak. They said I owe $3495 for a Limb Compression Device that was prescribed to me in 2018 by my doctor from National Durable Medical (no longer in business). Confused as to why I am being asked to pay this 7 years later. *** said if I paid now, the fee would only be $875. They said that he would ***ort me to the credit agencies if I didn't pay. I asked for exact details regarding the claim, and he was not able to answer those questions regarding the date of the procedure, with *** and exactly what my insurance did or did not cover. I called back and spoke with his supervisor. The supervisor said I could extend the due date to the end of the week. I said I wasnt sure if this was a real claim, or a scam and the *** reassured me it was real and needed to pay or I would be ***orted to collections. I said I wanted to do some research into why I was just now receiving this notice. They got frustrated with me and said they could not email and supporting documents and I needed to pay over the phone. I hung up and called my doctor *** said I did not have any outstanding balances nor was anything sent to collections. My bank also recommended that I cancel my debit card just in case it was a scam. *** has been calling me several times a day from different numbers and not leaving a message. My doctor told me not to pay and asked for a copy of the letter about the debt from ***. I cannot contact the company that allegedly says that I have an outstanding balance. I have a good credit rating, and I pay bills on time. I'm concerned that *** will try to ruin my credit for an issue I'm not responsible for. I'm concerned that *** may have my medical information which is a HIPPA concern. The BBB website shows I am not the only person *** had difficulties with MRC for this same issue. Thank you!

      Business Response

      Date: 03/31/2025

      We closed this account in our office and sent back to the client.  

      Customer Answer

      Date: 04/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:03/20/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mediation Recovery Center is harassing me, trying to get me to pay for a bill I have already paid. I have received multiple calls, all from different phone numbers Theyve never left a message. I looked up a couple of the numbers on ****** and there are reports about many different scam calls from them. I received a letter from them the other day, offering me a deal if I sent payment immediately. The bill was for something from National Durable Medical.i paid this bill in full on 9/19/2022 to Capital Accounts. My account number with them was *********.

      Business Response

      Date: 03/21/2025

      This account is now closed. 

      Customer Answer

      Date: 03/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collection notice from mediation recovery center stating that I have an arrowhead hospital debt obligation that is significantly past due in order to assist you in clearing this financial burden we would like to offer you the following options below this offer expires on 3/31/2025. You have until that date to make your first payment or contact us if you wish to take advantage of any of these offers but are unable to make your first payment by 331-2025. We are not obligated to renew these offers. I can choose to make monthly payments of $49 a month towards the balance of $913.99. (Discounted) or a one time payment of $457. (Discounted) Hi myself have never been to ****************** and nor have I ever received treatment from ****************** and there is no date of when the service tookplace. I do have an MRC account number of ******** and it also states my original account number is **********. Looking over all the complaints *** read about this company mediation recovery center. It sounds like a complete scam. I need. I would like to have thisclosed because as I said, I have never received any medical treatment from **************************. It does not even state when the service when the took place, it doesnt have any information as to what it in regards to, and Ive never received a bill from any arrowhead hospital ever stating I owe them anything for any services received.

      Business Response

      Date: 03/19/2025

      This account is now closed in our office. Please disregard any letters or emails you have received on this account.

    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3-10-25 and 3-12-25, I was contacted by Mediation Recovery Center. Rep ****** ********) was rude, used stiff arm tactics, and would not allow me to speak. ***** said I owe $5995 for a Limb Compression Device that was prescribed to me on 5-23-19 by my doctor from National Durable Medical (no longer in business). Why am I only now hearing about this bill almost 6 years later? *** rep ***** said if I paid now, the fee would only be $2,500. ***** said that he would report me to the credit agencies if I didn't pay and hung up on me. I called back and spoke with his supervisor *** *****. The supervisor said I could extend the due date from 21 days to just over a month (4-18-25). On 3-12-25, MRC rep ******) contacted me again. ***** was rude, inferred that I was lying, and would not allow me to speak. ***** said that his bosses would not allow the due date extension (pressure tactic). Because MRC rep ******) was rude, I spoke to his supervisor. Now, *** will only charge me $1,800 (pressure tactic).I contacted my physicians office, medical scheduling ***** and medical ins company. No outstanding balances were seen for the compression device. I was not contacted by ************************ nor their successor **********************) about this claim.If you ****** the address for National Durable Medical, there is nothing there ***********************************************) and the phone ***************) is disconnected. I cannot contact the company that allegedly says that I have an outstanding balance.I have a good credit rating and I pay bills on time. I'm concerned that *** will try to ruin my credit for an issue I'm not responsible for. I'm concerned that *** may have my medical information which is a HIPPA concern.The BBB website shows I am not the only person who had difficulties with MRC for this same issue. Legal council advised me to no longer take phone calls from *** due to scam concerns. BBB - Please correct this injustice against me. Thanks.

      Business Response

      Date: 03/17/2025

      Account Closure Confirmation

      We have received confirmation from Ems Funding Solutions to close this account due to the concerns you raised. As a result, this account is now permanently closed.

      Please disregard any further letters or emails related to this account, as all activities have been terminated. If you have any questions, feel free to reach out.

      Customer Answer

      Date: 03/19/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* Sell

    Mediation Recovery Center Inc. is NOT a BBB Accredited Business.

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