Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The products does not function as designed or intended. Specifically, the kit I purchased includes hubcaps and wheels as a matched set. The hubcaps do not securely attach to the wheels as intended and fall off when driving the car. It is obvious that no Quality Control steps were followed by the company prior to sending the defective product to me.Per The Parts Place website I am entitled to a full refund if such is requested within 30 days of receipt of the product. The order was placed on 10/29/24 and I requested my refund for cause today 11/26/24. A timely request within policy parameters.***** and **** have denied my request stating the because the wheels were painted and they can not resell the wheels they will not refund my money. Please note that in the description of the item being purchases The Parts Place states in writing the the customer is expected to paint the wheels to match the car. As any reasonable purchaser would do, I did paint the wheels to match my car as *********** point is that the product does not function with or without the paint on the rims. The product is defective and if they had done any level of quality control regarding fitment, they would have know that the wheels and hubcaps do not function as intended or designed.Furthermore, to deny a request for refund as requested meeting all written requirements is a violation of their stated policy at the expense of the customer.

  Business Response

  Date: 12/11/2024

  The customer called and was told he could return the wheels but he decided to keep them. We did issue a $200 gift card for his troubles and he is satisfied.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on ***** The Parts Place on 7/25/23 exhaust tips for my **** GTO after 7-9 days I tried calling ***** they did Not del. pkg to date!) ***************** ******** called these #s at least 11 times! I am extremely busy running my *************** but I am determined to get what I paid for!! After two wks a *** driver came by I stopped him showed him the pic. that was Not my house where ever that pkg was del. he agreed I signed a paper stating that fact! after several wks of waiting I finally got through *** told me that my claim was processed the funds were sent to The Parts Place!! Why send my Money, Claim to them means They got Paid Twice??Upon calling C. ******* for **** ************ exhausting Never getting through to anyone Live! they are very good at manipulating you through their very confusing web site to try and get to a Live ** ******* person which really is impossible! Life is too Short! I tried sending emls to The Pats Pl. with the ** ************, Order ************, explaining lost pkg etc.. After two mos. and dozens of calls hrs of my lost time l get an em. from The Prts Pl. Why didnt you contact me! Because You didnt Lose my Pkg!! *** Did! its very Difficult to Contact a live person that is done on purpose!! ( No phone #s I could find) and Confusing to navigate through web sites etc.. I suspect done on purpose so not to pay for a C. ******* person!! And after all this wasted Time and Aggravation I get a Accusatory em. from ****************** from **** stating Why didnt you just contact me? Impossible and then asks Why do you want a refund?? Are you kidding Me!! To go through this for one pkg! and with a Derogatory Attitude! I was reluctant to use **** because of Bad experience's I had 20 yrs ago and I do not have an active acct. I have a copy of **** letter stating that on Jul 25, 2023 Order # ** ************* that a Refund was issued to me for $116,09 That I did Not Receive!! where is it? I checked my Visa`s?Seems to me with increasing loss in business **** should not always look at the bottom line but to *************** care and take care of issues that will happen Expeditiously without Accusatory Attitude! and without in giant letters from an **** C. ******* person That she is Very Upset! She would Not be working for me!After All I have been through! rather just say "Sorry that you experienced this and I will take care of it Imeadeatly!" and just maybe this all could have been avoided! I Do Not wish to be contacted by **** and will never use them for any future business, just my Refund! Sincerely ****************

  Business Response

  Date: 11/22/2023

  My name is ***** and I am the person that Mr. ********* says was rude and says that I would never work for him. I have been working at this company for a very long time and I am extremely good at what I do for the company and I am extremely polite and I take care of problems immediately when I know about them. First of all, Mr. ********* ordered on **** on July 25, 2023 a pair of exhaust tips through ****. They were shipped on July 26th and delivered on July 29th by **** Almost 2 months after delivery, I received an email and all it said was *** lost his package and I needed to refund him the amount of the purchase. It was not sent through ****, it was sent to my email through thepartsplaceinc. He is stating that he very busy and had no time to contact me and stated that we make it impossible to contact us, however he has plenty of time to report me to all these different sites. Contacting through **** is as simple as it comes. **** and my sales department are separate. My sales department does not have access to **** records. First of all, he chose to order through **** and when you log into ****, there is a button that says to contact seller. It is very simple and it comes right to me. All **** conversations are to be done through the contact the seller button so if there are issues, **** is able to look up all conversations and see what happened.That is just how it works and is ****s rules. He is upset because I questioned him on why he would wait 2 months to tell me because I showed them delivered and had no idea he did not receive them and why he does not want the exhaust tips if he did not receive them? I dont think there is anything wrong with asking that. That is not being rude, that is asking questions because 2 months later you wait and tell me? I was never rude, Mr. ********* was extremely rude to me and I have all the messages to prove this. I was doing my job because if I just gave everyone their money back when they say they didnt get something months later, I would not have a job. He sent a letter to ******* with false information and since has changed the complaint off of my response back.
  
  He was fully refunded and I have all the proof of it but he is telling the BBB and everyone who reads this that we did not refund him. This is exactly like the previous letter he sent to ******* with his false accusations. This should not be allowed. If the funds were not received back from ****, he has to contact **** because the funds were taken from us. We are being blamed because Mr. ********* decided to use **** to purchase but does not know how to navigate it. I am being personally picked on by him for doing my job and he already has his money back.
  
  There is nothing more I can do as he was fully refunded. 

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:
  
  I finally Received very Late from Citi ********* on Sat. the 25th my statement with the $116.09 lost pkg Claim Refund from ***** Complaint #******** Thank You!
  

  Sincerely,
  
  ***************************;  

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date:50/14/2023, invoice#****** order# ******, transaction # *********** business sold me an automotive part , # EL7159Z voltage regulator with correctly embossed Delco- Remy cover. ( $ ***** + tax and shipping) i received the part, it was defective- does not work, i contacted the company and was told a replacement would be sent out, it never arrived, more contact with company they now say i have to ship unit back to them ...but i have to pay the shipping! i requested talking to supervisor who was "out for lunch" waited, informed them i would call back , did so at time indicated "oh he is not here" i was told again i have to pay to ship the defective part back , THEN they decide replace or refund, that part is agreeable it is about the cost to return a defective product, they accepted my money as good, have no complaints, my customer is very frustrated and i have lost money, time on diagnosis, labor , telephone, email to attempt resolution

  Business Response

  Date: 07/28/2023

  Hello,

  I am sorry that you are unhappy. We do have a 30 day return policy and after that time, the part has a 1 year warranty. It has been 2-1/2 months since you received it. As with most companies, you are reponsible to get it back to us and we will more than happy to test it out and exchange it out if it is defective.

  Thank you very much, have a nice day!

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20386493
  
  I am rejecting this response because: they ant me to pay to return the defective part, so i have to spend MORE money to return something they sold me that is bad/ unusable? makes zero sense, it is not right!
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26, 2022 I received and order confirmation email from The Parts Place, **********************************************************. The order confirmation was for $50.00 for paint. I had not placed an order with TPP for over 7 months, and the order I did place was fulfilled and sent to me in Feb 2022. TPP charged my credit card without authorization. I called customer service and was told to send it back at my expense for store credit. I sent an email to TPP informing them of the situation, and they did not agree to refund the charge to my CC. I informed them that they had charged my card, and there was a **** tracking number with a Aug 30 delivery data and a refund was required. They refused to to refund the unauthorized charge, and further advised me to return it at my expense for a store credit. I escalated the situation with a Credit Card dispute, and informed them I would be taking no action to return the item. They STILL told me it was my problem, and that I had placed 2 orders, which was incorrect. They denied my request for a refund. I escalated yet again, and informed the customer service rep that I would report to the BBB, the ***** and file a small claims case in my home state, resulting in the company admitting that their "system" had made an error. They stated that they authorized a refund on 29 August. No refund has been received as of 31 August. Emails to TPP regarding their inaction on the refund have received rude and accusatory replies,

• Initial Complaint

  Date:07/14/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, 2022, I placed an order (#******) for 7 items totalling $136.00 + shipping. The shipping was later charged at $15. 3 of 7 items weren't available for immediate shipment and were backordered. In the company's email to me on April 18, 2022, they stated these 3 items were backordered and noted in an invoice to me attached to the **** the price of the remaining items and included a note that there would be no additional shipping on the backordered items. I am attaching the invoices, the original order from their website which also lists the prices, and additional documentation and correspondence with the business.I completely understood the shipping delays, because these are difficult times. I waited patiently for more than 2 months. They shipped and charged me for 1 of the 3 backordered items on May 4, 2022. Upon shipping they emailed me a new invoice dated May 4, 2022, noting the remaining backordered items on my order, with the original prices of $25 and $14 for the 2 items which were still backordered. They again noted that no additional shipping would be charged for the backordered items. A copy of this email and the invoice are attached.I again waited patiently, and didn't contact them until 6/30/2022, when I inquired via email as to whether they knew when the remaining 2 items would ship. This correspondence is attached. I was surprised and confused when I received a new email from them on July 13, 2022 when I received an email which stated that I would need to reorder one of the remaining items. They noted in the email (attached) that I would need to reorder the item because they no longer had my credit card authorization. I called them to better understand what I would need to do, and I discovered that their email was not factually correct. They were cancelling the item which I ordered for $14 on April 18, 2022, because they were increasing the price to $16.99. Full complaint does not fit here and is continued in attachment.