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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was vandalized 12.31.21 I immediately called the police to make a report and also reached out to my apartment complex for help with security cameras. My insurance company United auto insurance asked for me to send pictures first I did that! Then they asked for a recorded statement done! Sent paperwork I signed everything and sent it back called after it's been a month asking why I haven't received a check so I can get my car fixed said that an adjuster needs to come out to do an appraisal asked what's taking so long for them to come out no answer! I can't send a message on the app and I can't email them so I'm stuck waiting 30 minutes to an hour to get absolutely no help! Now I'm hardly able to go to work with no transportation and I'm behind on my bills they answered last week Saturday, but all of a sudden they're closed this week Saturday and now my apartment is threatening to tow my car! I won't be able to afford the storage fees that I will soon be hit with! I try to reach my adjuster I never can it's like nothing I can do and when it comes to the website and and actually getting a response
Business response
02/09/2022
To whom it may concern:
This complaint has been misdirected to our agency, We are United Auto Insurance Agency, located in *******, **. We do not insure in the ****************. Please forward the complaint to the correct company, and remove it from our record.
Thank You
United Auto Insurance
*******************************-Manager
Initial Complaint
09/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I been waiting to receive payment from the company since Jun 18th, my claim number is: **********, I already sign documents and they already have my titles to my car.Business response
09/13/2021
Hello
This complaint has been sent to us in error we do not have *********************** as one of our insured's and we are located in *******, ** not the ************** where the customers lives . Please forward this complaint to the correct company and remove this from our record.
Thank You
United Auto Insurance
Customer response
09/13/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
08/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My car was parked on side the road and was struck by a flatbed pick up truck on April 18, 2021 and my insurance havent paid anything and I been waiting for almost four months. My claim number is **********, I paid my insurance every month and now my car is totaled out and they want pay for my car; this insurance company is a scam. Im asking for ****** for my total list of my carBusiness response
08/23/2021
Can you please tell me the name of the insured so I can address the complaint.
Thank You
Customer response
08/25/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************UAIS insurance is the name of my insurance. I been waiting for payment for my vehicle since April 18, 2021, and the insurance keep giving me different adjusters so that they can prolong payouts for my vehicle. Every time I call the adjuster also goes to voicemail so I cant really get in contact with anyone. My issue is not resolved.
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Get a QuoteCustomer Complaints Summary
13 total complaints in the last 3 years.
4 complaints closed in the last 12 months.