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Business Profile

Auto Repairs

Midas Auto Centers-Des Plaines
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Midas car repair was done improperly by employee. The wheel bolts to the rear alignment were left loose and not tightened after alignment. Significant damage to the car occurred as a result including suspension , ball joints, inner tie rods, inner ball assembly, destruction of rear tires from a thread depth of 8/32 to 1 /32, basically balding the rear tires in 3000 miles or so, and car rental expense during the repair period, the total damages of $2291 per receipts. Documentation was presented to store manager ***** Pessico at this Midas location, ***** said the owner in **************** , a *** ******, would need to approve any refunds. *** refused to look at documentation and hung up on us when contacted by phone. *** ****** owns 8 Midas locations in different places and obviously is an ignorant owner. As of this date, he did not even bother to look at submitted documents concerning the damage to vehicle that were left at the store on 1.20.2025 with ***** the manager at the DesPlaines store.

    Business Response

    Date: 02/12/2025

    Mr. ***** has been going back and forth with this complaiint,  Originally had the vehicle serviced for an alignment at Midas on 11/8/2022 at ****** miles. It was then serviced by ******* Hyunda on 11/17/2022 at ****** miles, and again on 11/29/2022 at 72,309.  Midas performed a warranty alignment on 1/9/2023 at 73,000.  Additional work was performed by CarX on 1/18/2023 at 73,417.  On 5/26/2023 at ****** he had front-end work done at ******* ********* This is repair that he accused our technician of leaving a nut loose causing the tires to wear out.  Customer never reached out that he has a problem with our work until January of 2025.  If there was an issue we should have been contacted at the time of the repair, not a year and a half later and with multiple shops doing different work on the vehicle.

    Please see attachment of vehicle history.

     Our warranty covers the work done at our shop, not performed elsewhere.

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