ComplaintsforAsset Recovery Solutions, LLC

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Initial Complaint
07/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I've only received calls at work which are not allowed. The agent has been extremely rude and loud with my office. One instance hanging up on a colleague of mine. I've never received any calls on my personal line or have received anything in the mail. Can you please stop calling my work. I would be happy to discuss this matter further but not on my work line.
Business response
07/03/2024
Dear ************************:

I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart Network assignee of **************** account that was placed with us for collection.

We have placed your account in a cease communication status, and you will no longer receive communication from our office in regards to this account at your place of employment.

If you would like us to assist you in resolving this matter, you can reach us directly at ************** or review your options at ********************** or feel free to chat with one of our live agents at
*******************************************

Thank you for the opportunity to respond.
Initial Complaint
06/28/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am filing this complaint against Asset Recovery Solutions LLC regarding their persistent and harassing phone calls. They continue to contact me looking for someone who is not me. This behavior is not only disruptive but also constitutes a violation of the Fair Debt Collection Practices Act (FDCPA). I request that Asset Recovery Solutions LLC immediately cease all contact with me and promptly removes my phone number from their contact list. I appreciate your prompt attention to this matter. If this issue persists, I will not hesitate to seek further legal advice and assistance.
Business response
07/02/2024
Dear ****************:

Thank you for your inquiry, we apologize for any inconvenience our phone calls have caused you. We have removed your numbers from the account for the party that we are trying to reach. You will not receive any further calls from our office.

Thank you for the opportunity to respond.
Customer response
07/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
06/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
6/21/24 Asset Recovery Solutions contacted me at my workplace which is not allowable. I called them back and spoke to a very rude person there who stated they were trying to collect on a debt to UPSTART - i have already received communication from another company stating they were handling. I relayed to this man who said that wasn't true - seems to be a scam with Asset. I requested he not contact my workplace again.
Business response
06/25/2024
I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart account assignee of ************ that was placed with us for collection.

We have placed your account in a cease communication and you will no longer receive communication from our office at your place of employment. Your account was placed in our office on June 19th by our client to assist you in resolving the outstanding balance.

If you would like us to assist you in resolving this matter, you can reach us directly at ************** or review your options at ********************** or feel free to chat with one of our live agents at
*******************************************

Thank you for the opportunity to respond.
Initial Complaint
06/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Asset Recovery Solution is attempting to Collect a Debt of ******** that is not mine and that has been validated as a closed account. I have provided them documentation as well as a zero balance ledger that shows that the debt in question should not be reported as active. I have also informed them that that they are the leak of my personal information. I have talked to a representative who concurred that the debt is invalid yet it still shows as active on they website. I am asking them to purge my information from their servers as it shows that they are illegally still trying to collect on a Debt that is not active. Failure to do so will result in a Complaint to the North Carolina Attorney General as will as the Illinois Attorney General right before I take swift action and ask for punitive damages.
Business response
06/04/2024
Dear Mr. **************** am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Southeastern Schools account that was placed with us for collection.

Per our conversation, our client has closed this account and has written off the balance of this account. You no longer have an active account, and your account balance is $0.00.

Thank you for the opportunity to respond.
Customer response
06/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
05/22/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was contacted by Asset Recovery Solutions a month or two back. Whenever I speak with someone, it does not sound legitimate. I have requested to verify their professional license number and was told that I was sent multiple correspondence. The website is extremely vague and makes the company seems less legitimate. At one point, I was getting called DAILY. This is absolutely unacceptable. When I spoke with the representative the other week, we discussed payment arrangement options and I was told she needs me to pay at least $100. I told her that is not feasible with my current income and budget and that I will not decide between having food and paying an agency that does not seem legitimate. I am willing to work with this creditor if they can submit proof this is a legitimate collections agency. Fortunately, the daily calls have stopped but now have gone to weekly. Until this business is able to provide proof of legitimacy, I will not be communicating with any employee of this entity.What is strange is I received a collections letter from another collections agency for the same account and the same amount. Something is off here.
Business response
05/29/2024
Dear **************:

I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the **** Education account that was placed with us for collection.

We have placed your account in a cease communication status and you will no longer receive communication from our office. We are authorized to do business in the state of ********, our license number is ********.

If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ********************** or feel free to chat with one of our live agents at
*******************************************

Thank you for the opportunity to respond.
Customer response
05/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
05/17/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company keeps calling my workplace. This is not legal.
Business response
05/21/2024
Dear ***********************:

I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart account assignee of ************** that was placed with us for collection.

We have placed your place of employment number on hold. You will not receive any further communication from our office.

If you would like us to assist you in resolving this matter, you can reach us directly at ************** or review your options at ********************** or feel free to chat with one of our live agents at
*******************************************

Thank you for the opportunity to respond.
Customer response
05/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
05/15/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
A call was placed to my workplace which is not allowed. I am asking that my workplace or any associates to never be contacted in any form again. No effort was made to personally contact me and I have no previous communication from this business at all. Nor have I conducted any business with them
Business response
05/16/2024
Dear **********************:

I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart account assignee of **************** that was placed with us for collection.

We have placed your account in a cease communication and you will no longer receive communication from our office.

If you would like us to assist you in resolving this matter, you can reach us directly at ************** or review your options at ********************** or feel free to chat with one of our live agents at
*******************************************

Thank you for the opportunity to respond.
Customer response
05/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**********************
Initial Complaint
05/07/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company is calling my workplace and that is not legal. They need to stop.
Business response
05/09/2024
Dear **************:

I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Avant account assignee of WebBank account that was placed with us for collection.

We have placed your place of employment number on hold and you will not receive any further calls from our office.

If you would like us to assist you in resolving this matter, you can reach us directly at ************** or review your options at ********************** or feel free to chat with one of our live agents at
*******************************************

Thank you for the opportunity to respond.
Customer response
05/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
05/03/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On this day, after speaking with ********************* at AssetRecovery Solutions, LLC a collection agency at ************.Let me re-iterate I am not liable for this debt WITH CURRENT CREDITOR VELOCITY INVESTMENTS, LLC. I DO NOT HAVE A CONTRACT WITH THIS CREDITOR. They did not provide me with the original contract as i requested.
Business response
05/13/2024
Dear **********************:

I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart account assignee of **************** that was placed with us for collection.

We do not report to the credit reporting agencies and neither does our client. We have attached the documents that you have requested to validate this debt.

If you would like us to assist you in resolving this matter, you can reach us directly at ************** or review your options at ********************** or feel free to chat with one of our live agents at
*******************************************

Thank you for the opportunity to respond.
Initial Complaint
04/23/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This debt collector is harassing me calling to my workplace everyday. This is against the law. Please stop contacting me at work.
Business response
04/25/2024
Dear ****************:

I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Prosper Funding account assignee of ******** account that was placed with us for collection.

We have placed your place of employment number on hold and you will not receive any further calls from our office at your place of work as per your request.

If you would like us to assist you in resolving this matter, you can reach us directly at ************** or review your options at ********************** or feel free to chat with one of our live agents at
*******************************************

Thank you for the opportunity to respond.
Customer response
04/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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