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Business Profile

Collections Agencies

Asset Recovery Solutions, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 103 total complaints in the last 3 years.
  • 50 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/15/25 at 2:30 pm I received a very unprofessional phone call from the company. My husband was actually in the middle of having surgery done today . the guy on the phone yelled at me as i tried to explain to him this was not a good time and I was not who he was looking for. He then proceeded to read tons of information out and give out a social security number that was NOT mine. I got him so flustered he slam the phone down. I am on disability and have not even been contact by this agency until today . I Am appalled that social security information would be read allowed the ENTIRE NUMBER even though it was NOT me it still should not have been done AT ALL!!! that violates peoples privacy and security concerns!! I wish for my number to be removed as i am permanently disabled and protected by the Americans with disabilities act . if anymore contact verbal or written occurs I will sue for emotional damage. there is NO EXCUSE FOR RUDE AND NASTY DEBT COLLECTORS!! NO EXCUSE! I did not catch the guys name because he had me so angry and said before he hung up " he didn't know anything anymore" i would suggest he learns how to treat and talk to another human being and a lady at that. I wish to have no further contact with this company and want any and all forms to cease PERIOD or I WILL SUE! you majorly violated privacy. i hope no one else's social security number gets read out loud . please DO NOT CONTACT ME AGAIN or my attorney will be suing. 

    Business Response

    Date: 04/16/2025

    Good afternoon.

     

    We do not show any record of this consumer name in our database. Please provide additional information such as the full name of the consumer and the number that was dialed so that we may research this matter.

     

    Thank you.

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has repeatedly contacted my place of work requesting to speak with me. This is a personal matter that can be addressed with me and not by contacting me or my work via phone. I have email and a residential address that mail can be received at. This has become a hinderance to my workplace and my boss is now receiving phone calls.

    Business Response

    Date: 04/15/2025

    Dear Miss. *****:

    I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart account assignee of **************** that was placed with us for collection.    

    We have placed your account in a cease communication status  and you will not receive any further communication from our office. We have also notified our client of your request from cease communication.

    If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ****************************** feel free to chat with one of our live agents at 
    *******************************************

    Thank you for the opportunity to respond.

    Customer Answer

    Date: 04/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business continues to call me after they were told that I have a life threatening condition and no longer are able to work and sometimes I have a hard time verbalizing. I have ALS and is on SSI disability and unable to pay any personal loans. They contact SSI for proof.

    Business Response

    Date: 03/27/2025

    Dear Mr. ******************* am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the ******* account that was placed with us for collection.    

    We have placed your account in a cease communication status and have notified our client of your request. You will not receive any further calls from our office.        

    If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ****************************** feel free to chat with one of our live agents at 
    *******************************************

    Thank you for the opportunity to respond

  • Initial Complaint

    Date:03/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****************** ,I do not have a contract with Asset Recovery Solutions, LLC they did not provide me with the original contract as i requested. 

    Business Response

    Date: 03/26/2025

    Dear Mr. *************** am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Climb Investco account that was placed with us for collection.    

    Please find attached the original loan package you have requested. The loan date was June 14th, 2024, your loan charged off on January 19th, 2025. Please review the contract and contact our office for further assistance in resolving this matter.

     If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at **********************  or feel free to chat with one of our live agents at 
    *******************************************

    Thank you for the opportunity to respond.

  • Initial Complaint

    Date:03/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received multiple voicemails from a *** at this company, on my cell phone and my work phone. My wife also received a message from the same person all within a 15 min period.I do not know who this person is or what they or Asset recovery wants but they are leaving threatening messages in an aggressive tone and I demand that they stop contacting my relatives and calling me at my workplace which does not allow personal calls.If they need to contact me I ask that they contact me via mail with details on what they are contacting me about.

    Business Response

    Date: 03/12/2025

    Good morning,

     

    Thank you for the communication on this matter. In order to properly investigate the consumer dispute, we will need to know what phone number that was dialed. Please provide this additional information so that we can research and resolve this matter.

     

    Customer Answer

    Date: 03/13/2025

     
    Complaint: 23049274

    The numbers dialed are:

    ************ Personal Cell phone, ************ Work phone

    Sincerely,

    *********** *****

    Business Response

    Date: 03/13/2025

    Good morning,

     

    Thank you for providing the 2 phone numbers for us to research. I ran a query on my phone database, and I do not show a record of either of the phone numbers provided.

    Are you certain that the calls were originated by my company? There are many companies with similar names. As of now, we will consider this matter resolved unless you are able to provide additional information.

     

  • Initial Complaint

    Date:02/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Asset recovery is a debt collector under another debt collector (Resurgent) which is also under another debt collector LVNV. I keep asking for proof, any PROOF of ANYTHING related to this debt and nothing!! These collectors need to be STOPPED!!

    Business Response

    Date: 03/03/2025

    Could this account be listed under a different name?  - I cannot locate this consumer in my database.

    Please provide some additional information so that we can research.

     

    Thank you!

  • Initial Complaint

    Date:02/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Asset Recovery Company for repeated and intrusive contact with individuals who have no affiliation with my debt. Despite my clear request for them to communicate directly with me, they have persistently contacted friends and family members who should not be ************ of my friends, who is not related to me in any way, received calls from this company every 30 minutes in a single day. This level of contact is excessive and constitutes harassment. It is unfair and highly intrusive for them to reach out to individuals who have no connection to this matter.I request that Asset Recovery Company immediately cease all contact with anyone other than myself regarding this issue. Their practices are unacceptable, and I am seeking resolution to prevent further harassment.I appreciate the BBBs assistance in addressing this matter.

    Business Response

    Date: 02/27/2025

    we have no record of this consumer by name or phone number in our database.

    I believe this was directed to the incorrect company

  • Initial Complaint

    Date:02/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/20/2025 I received a call from someone named ***** *******, (who stated that she was calling from Asset Recovery Solutions and left a contact number) at my place of employment. They have not been authorized to contact me at my place of work. They need to stop calling my place of employment harassing me. I am asking to be contacted via email or mail.

    Business Response

    Date: 02/21/2025

    Dear Miss. Whittica:

    I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the ************ account that was placed with us for collection.    

    We have placed your place of employment phone number on hold and we will not contact you there again. We have also notified our client of your request.      

    If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ****************************** feel free to chat with one of our live agents at 
    *******************************************

    Thank you for the opportunity to respond.

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt and I do not have a contract with ASSET RECOVERY SOLUTIONS plus they did not provide me with the original application like I asked.Account No: 2301 Amount Disputed: $346

    Business Response

    Date: 03/10/2025

    I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the *********************** account that was placed with us for collection.    

    We have removed our tradeline from your credit report as of February 18th 2025. We have placed your account in a cease communication status and notified *********************** of your dispute.

     If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ****************************** feel free to chat with one of our live agents at 
    *******************************************


    Thank you for the opportunity to respond.

  • Initial Complaint

    Date:02/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally request that you cease all communication with me regarding the alleged debt referenced in your recent correspondence. This is my written request, under the Fair Debt Collection Practices Act (*****), to stop any further contact from your agency, including phone calls, letters, or any other forms of communication, unless it is to inform me that your agency or company is taking specific actions regarding this ********* be clear, I am not refusing to pay any legitimate debts; I am simply requesting that you stop the constant and disruptive harassment. The nature of your communication, including [describe any abusive, excessive, or harassing behavior, such as frequent phone calls, threats, or inappropriate hours of contact], is causing undue distress.Please take notice that if this harassment does not cease, I will not hesitate to file complaints with the ************************************ (****), the ************************ (***), and/or my states attorney generals office, and I will seek legal counsel if necessary.This letter is being sent to ensure that my rights under the ***** are fully protected, and I expect your immediate compliance with this request. Should you continue with any harassment or fail to comply, I will take further legal action to stop such behavior.Please note that any future communication should be done only in writing.Thank you for your prompt attention to this matter.

    Business Response

    Date: 02/17/2025

    Dear Miss. *****:

    I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the *********** account that was placed with us for collection.    

    We have placed your account in a cease communication. We have notified our client of your request as well. You will not receive anyYou will not receive any further communication from our office.

    If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at ****************************** feel free to chat with one of our live agents at 
    *******************************************


    Thank you for the opportunity to respond.

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