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Find a Location

Carmen & Sons Concrete has 1 locations, listed below.

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    Business ProfileforCarmen & Sons Concrete

    Concrete Restoration

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Carmen & Sons Concrete, LLC offers residential concrete work, both resurfacing/ repairs and installation. They  specialize in; steps/ porches, garage/ driveway aprons, driveways, garage floors, retaining walls, patios, basement floors, sidewalks/ catwalks, stamp concrete and staining (all flat work cement).   

    Products & Services

    Patios , Garage Floors , Color Staining , Porches/ Steps , Retaining Walls, Basement Floors , Driveways , Aprons , Catwalks??

    Business Details

    Location of This Business
    114 Touhy Ct, Des Plaines, IL 60018-1852
    BBB File Opened:
    10/2/2012
    Years in Business:
    25
    Business Started:
    1/2/1999
    Business Started Locally:
    1/2/1999
    Business Incorporated:
    11/27/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Carmen & Sons Concrete, LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:30 PM
    T:
    8:00 AM - 6:30 PM
    W:
    8:00 AM - 6:30 PM
    Th:
    8:00 AM - 6:30 PM
    F:
    8:00 AM - 6:30 PM
    Sa:
    8:00 AM - 6:30 PM
    Su:
    Closed
    Business Management
    • Mr. Daniel Calao, Operations Manager
    • Mr. Adam Calao, Business Manager
    • Ms. Lucy Colao, Owner
    Contact Information

    Customer Contact

    • Mr. Adam Calao, Business Manager
    Additional Contact Information

    Website Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    In August of 2022, this business replaced the concrete in the apron of our driveway, and a portion of the sidewalk. By the spring of 2023, the concrete near the curb was crumbling in different places. They claimed at the time it was from the salt from our town used over the winter. However, no other driveway on our block had that kind of problem.After being basically ignored by them all summer with phone messages being ignored, I filed a complaint with BBB. Only after that did they suggest and perform a repair on that portion of the driveway in August of 2023. Only a couple months later, this repair is literally crumbling up and looks terrible. My husband is disabled, and has a prosthetic leg. This is a big fall risk for him. Not to mention, that it looks awful and is basically brand new and we paid a lot of money for this.When I called the company in the fall, the only answer I got was from a woman to say she just comes in to check messages, and the business was closed for the winter. Now you would think that a company would want to respond to a customer complaint such as this. We want our money refunded for that portion of the driveway at this point because I dont want this company doing any work for us again. In speaking to our town inspector, they are NOT renewing this companys contract with them due to other complaints as well. That tells you something right there.I will attach pictures.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sara K

    1 star

    11/21/2022

    Unfortunately, I can say with confidence that we will never hire this company again.We had several quotes to seal our stamped concrete driveway. Carmen and Sons did not come in at the cheapest (one of our highest, actually) but we were swayed by **** and ****** who came out to give the estimate. When they came, they also encouraged us to seal our front porch. They seemed to know what they were doing and have integrity. Neither one of those turned out to be the case.The job went really poorly on a lot of levels. The biggest issue is that the sealant should never have been used on a painted porch. (I think initially they thought it was stained, but they never checked and they also used the can of paint to touch up places where painted chipped off from the power washing - then sealed it, with the wet paint, within about half an hour.) Immediately the product began to pull up paint and wrinkle.After ****** left, I also noticed sealant all over the bottom edges of our siding around the garage doors and around the front porch (I was later told on a call sealant doesnt stick to siding?) and bubbles throughout the sealant on our stamped concrete driveway and walkways. Carmen and Sons offered no apology or accountability - just annoyance that we wanted the job done right (and to have the balance adjusted for what it is going to cost us to remedy).In the end, we are left with sealant on all edges of our siding, bubbles throughout the stamped concrete sealant, and a really rough looking porch floor. We also have the headache in the spring (as it is now too cold) of hiring someone to remove the sealant from our siding, our front porch floor, and a painter to repaint our porch.

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

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